Lillian Jia

Designer in Toronto, ON, Canada

Member since September 26, 2019

Lillian has worked in the industry for about a decade working on websites, apps, VUIs, annual reports, branding, presentations, IPOs, wayfinding, and more. Recently, she’s worked in Agile teams of all sizes on both software and hardware products—serving as product owner (as needed) and product designer. What Lillian does is work jointly with product owners and development teams to create intuitive product experiences.

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Portfolio

Digital Design

ecobee Smartbuildings Webapp
- UX Flows
- Wireframing
- Prototyping
- User Research
- User Interviews
- User Interface (UI)
- Style Guides
- Web Applications
- Journey Mapping
- Design Workshops
- UX Strategy
- Internet of Things (IoT)
- HVAC
- Dashboard Design
- B2B
ecobee Smartbuildings Website
- Illustration
- Design Management
- Workshop Facilitation
- Design Sprints
- Art Direction
- Responsive Design
- User Experience (UX)
- User Research
- Design Strategy
- Marketing
- B2B
- Internet of Things (IoT)
Teridion Website and Marketing Creatives
- Visual Design
- Responsive Web Design (RWD)
- Branding
- Corporate Identity
- Web Design
- User Interface (UI)
- B2B
- Technology
Opera VPN Android App
- Mobile Apps
- Android
- Art Direction
- Branding
- UX Strategy
- User Experience (UX)
- User Interface (UI)
- User Research
- Wireframing
- Prototyping
- Product Design
- B2C
- VPN
- Security
BurstFX iOS App
- iOS App Design
- User Experience (UX)
- User Interface (UI)
- UX Strategy
- Product Design
- Wireframing
- Prototyping
- Internet of Things (IoT)
- User Interviews
- User Flows
- Illustration
- Music
- Live Entertainment
- B2C
- Mobile Applications
Branding and Illustration
- Branding
- Graphic Design
- Custom Typeface Design
- Logo Design
- Illustration
- Design Strategy

Employment

Staff Product Designer
2021 - PRESENT
Juniper Square
- Designed multiple features that help general partners manage private equity assets and distribute information to their limited partner clients.
- Integrated many user research methods to improve the product design process. Evangelized and advocated for research integration to elevate our decision-making process.
- Created multiple customer journey maps to document complex accounting processes.
Technologies: Mentorship, Product Design, UX Research, Design Systems, Figma, Enterprise SaaS, Responsive Design
UX Lead
2020 - 2021
Amazon.com
- Redesigned DynamoDB, one of the most popular NoSQL database services.
- Led the design for Connections, Amazon's HR platform.
- Managed a small team of designers with two senior designers, overseeing their design and career progression.
- Maintained and improved product design processes with the product manager and engineering leads.
Technologies: Sketch, Personas, Service Blueprints, B2B, B2C, Dashboards, User Experience (UX), Design Systems
UX Lead | Product Owner
2018 - 2020
Mitre Media
- Led all design initiatives throughout Mitre Media.
- Established a UX design process from discovery to design, testing, and deployment.
- Spearheaded the user research strategy for all of Mitre Media's products.
- Designed and branded Mitre Media's new web app, Propelor.
- Served as the product owner by overseeing the product roadmap, backlog, and sprint meetings and defining new valuable features for our users.
- Worked closely with our development team and CEO within a flexible Agile framework.
Technologies: Jira, Zeplin, InVision, Sketch, Adobe Creative Suite, Personas, UX Research, Product Design, Product Management, Design Leadership, Customer Journeys
UX/UI Designer
2017 - 2018
ecobee
- Designed ecobee's Smartbuildings: a B2B web platform.
- Facilitated discovery interviews with users to define app requirements.
- Led design workshops and design sprints to facilitate cross-functional brainstorming.
- Conducted usability tests.
- Created and maintained a pattern library for Smartbuildings.
- Collaborated with developers, QA specialists, researchers, and PMs to deliver via a strict Agile framework.
- Designed the ecobee Smartbuildings corporate website.
Technologies: Jira, Microsoft PowerPoint, Zeplin, InVision, Sketch, Adobe Creative Suite
UX/UI Designer
2016 - 2017
Opera Software
- Designed Opera VPN Android, which netted almost 1 million downloads within the first month.
- Performed user research to test design ideas and functionality.
- Designed the Opera VPN app to accommodate nine languages.
- Worked on an Agile team.
- Completed other design tasks included designing emails, marketing campaigns, digital ads, and websites.
Technologies: Jira, Microsoft PowerPoint, Flinto, InVision, Sketch, Adobe Creative Suite
Designer
2011 - 2016
National Equicom
- Designed websites, branding, annual reports, IPOs, signage, videos, presentations, and more.
- Worked in a cross-functional team with project managers, investor relation professionals, developers, editors, and printers.
- Worked with a varied client list including Hudson's Bay, Canadian Tire, Merck, Pfizer, AMG, Pivot Technologies, Com Dev (now Honeywell Aerospace) to name a few.
Technologies: Adobe After Effects, Microsoft PowerPoint, Sketch, Adobe Creative Suite

Education

Bachelor's Degree in Design
2007 - 2011
York University/Sheridan College (Joint Venture) - Toronto, Canada

Certifications

Certificate in User Experience: UX Research Specialty
MARCH 2019 - PRESENT
Nielsen Norman Group

Experience

Visual Design9 years
Annual Report Design9 years
Branding9 years
Web Design9 years
User Experience (UX)6 years
Mobile Apps5 years
User Research4 years
Design Management2 years

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Designer in Toronto, ON, Canada

Portfolio

Employment

Staff Product Designer

UX Lead

UX Lead | Product Owner

UX/UI Designer

UX/UI Designer

Designer

Education

Certifications

Experience

Location