Lillian Jia
Verified Expert in Design
Designer
Toronto, ON, Canada
Toptal member since September 26, 2019
Lillian has worked in the industry for about a decade working on websites, apps, VUIs, annual reports, branding, presentations, IPOs, wayfinding, and more. Recently, she’s worked in Agile teams of all sizes on both software and hardware products—serving as product owner (as needed) and product designer. What Lillian does is work jointly with product owners and development teams to create intuitive product experiences.
Experience
- Web Design - 9 years
- Branding - 9 years
- Visual Design - 9 years
- Annual Report Design - 9 years
- User Experience (UX) - 6 years
- Mobile Apps - 5 years
- User Research - 4 years
- Design Management - 2 years
Portfolio
ecobee Smartbuildings Website
Teridion Website and Marketing Creatives
Branding and Illustration
Work Experience
Staff Product Designer
Juniper Square
- Designed multiple features that help general partners manage private equity assets and distribute information to their limited partner clients.
- Integrated many user research methods to improve the product design process. Evangelized and advocated for research integration to elevate our decision-making process.
- Created multiple customer journey maps to document complex accounting processes.
UX Lead
Amazon.com
- Redesigned DynamoDB, one of the most popular NoSQL database services.
- Led the design for Connections, Amazon's HR platform.
- Managed a small team of designers with two senior designers, overseeing their design and career progression.
- Maintained and improved product design processes with the product manager and engineering leads.
UX Lead | Product Owner
Mitre Media
- Led all design initiatives throughout Mitre Media.
- Established a UX design process from discovery to design, testing, and deployment.
- Spearheaded the user research strategy for all of Mitre Media's products.
- Designed and branded Mitre Media's new web app, Propelor.
- Served as the product owner by overseeing the product roadmap, backlog, and sprint meetings and defining new valuable features for our users.
- Worked closely with our development team and CEO within a flexible Agile framework.
UX/UI Designer
ecobee
- Designed ecobee's Smartbuildings: a B2B web platform.
- Facilitated discovery interviews with users to define app requirements.
- Led design workshops and design sprints to facilitate cross-functional brainstorming.
- Conducted usability tests.
- Created and maintained a pattern library for Smartbuildings.
- Collaborated with developers, QA specialists, researchers, and PMs to deliver via a strict Agile framework.
- Designed the ecobee Smartbuildings corporate website.
UX/UI Designer
Opera Software
- Designed Opera VPN Android, which netted almost 1 million downloads within the first month.
- Performed user research to test design ideas and functionality.
- Designed the Opera VPN app to accommodate nine languages.
- Worked on an Agile team.
- Completed other design tasks included designing emails, marketing campaigns, digital ads, and websites.
Designer
National Equicom
- Designed websites, branding, annual reports, IPOs, signage, videos, presentations, and more.
- Worked in a cross-functional team with project managers, investor relation professionals, developers, editors, and printers.
- Worked with a varied client list including Hudson's Bay, Canadian Tire, Merck, Pfizer, AMG, Pivot Technologies, Com Dev (now Honeywell Aerospace) to name a few.
Education
Bachelor's Degree in Design
York University/Sheridan College (Joint Venture) - Toronto, Canada
Certifications
Certificate in User Experience: UX Research Specialty
Nielsen Norman Group
Skills
Tools
Sketch, Adobe Creative Suite, InVision, Zeplin, Jira, Microsoft PowerPoint, Adobe After Effects, Flinto, VPN
Languages
CSS, HTML
Industry Expertise
Marketing, Technology, Security, Music
Platforms
Android, Figma
Other
User Experience (UX), User Interface (UI), Responsive Design, Web Applications, Mobile Apps, Visual Design, Annual Report Design, Presentation Design, Print Design, Editorial Design, Ad Design, Art Direction, Prototyping, Web Design, User Interviews, Workshop Facilitation, Journey Mapping, Branding, Illustration, Type Design, Motion Graphics, User Research, Design Management, UX Flows, Wireframing, Style Guides, Design Workshops, UX Strategy, Internet of Things (IoT), HVAC, Dashboard Design, B2B, Design Sprints, Design Strategy, Responsive Web Design (RWD), Corporate Identity, Product Design, B2C, Graphic Design, Custom Typeface Design, Logo Design, iOS App Design, User Flows, Live Entertainment, Mobile Applications, Personas, Service Blueprints, Dashboards, Design Systems, UX Research, Product Management, Design Leadership, Customer Journey, Mentorship, Enterprise SaaS
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