Lillian Jia, Designer in Toronto, ON, Canada
Lillian Jia

Designer in Toronto, ON, Canada

Member since September 26, 2019
Lillian has worked in the industry for about a decade working on websites, apps, VUIs, annual reports, branding, presentations, IPOs, wayfinding, and more. Recently, she’s worked in Agile teams of all sizes on both software and hardware products—serving as product owner (as needed) and product designer. What Lillian does is work jointly with product owners and development teams to create intuitive product experiences.
Lillian is now available for hire


  • UX Lead | Product Owner

    2018 - PRESENT
    Mitre Media
    • Led all design initiatives throughout Mitre Media.
    • Established a UX design process from discovery to design from testing to deployment.
    • Spearheaded the user research strategy for all of Mitre Media's products.
    • Designed and branded Mitre Media's new web app: Propelor.
    • Served as the product owner by overseeing the product roadmap, backlog, and sprint meetings and defining new useful features for our users.
    • Worked closely with our development team and CEO within a flexible Agile framework.
    Technologies: Jira, Zeplin, InVision, Sketch, Adobe Creative Suite
  • UX/UI Designer

    2017 - 2018
    • Designed ecobee's Smartbuildings: a B2B web platform.
    • Facilitated discovery interviews with users to define app requirements.
    • Led design workshops and design sprints to facilitate cross-functional brainstorming.
    • Conducted usability tests.
    • Created and maintained a pattern library for Smartbuildings.
    • Collaborated with developers, QA specialists, researchers, and PMs to deliver via a strict Agile framework.
    • Designed the ecobee Smartbuildings corporate website.
    Technologies: Jira, Microsoft PowerPoint, Zeplin, InVision, Sketch, Adobe Creative Suite


  • Bachelor's Degree in Design
    2007 - 2011
    York University/Sheridan College (Joint Venture) - Toronto, Canada


  • Certificate in User Experience: UX Research Specialty
    MARCH 2019 - PRESENT
    Nielsen Norman Group



Toronto, ON, Canada

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