- Conducted co-design sessions with end-users and provided UX expertise with a 2-week turnaround time before product launch.
- Built relationships with clients by engaging them in the product strategy and design process; also provided guidance around strategy for the product release.
- Built, managed, and led a team of five service designers which included mentoring, coaching, and assisting in the development of designers.
- Recruited, conducted, and analyzed results for user testing of products.
Technologies: Screen Flows, Annotated Wireframes, Concept Sketching, Card Sorting, Brainstorming, Touchscreens, User Onboarding, User Testing, Education, E-learning, Accounting Systems, Enterprise, Design, Project Estimation, Responsive Web Apps, iOS UX Design, Ideation, Primary Research, Human-centered Design (HCD), Adobe Photoshop, UX Documentation, iPad, Sitemaps, Paper Prototyping, Art Direction, Websites, Branding, Software as a Service (SaaS), UI Design, Photoshop CS5, UX Prototyping, Android, iOS, Mobile App Design, Web UX, Mobile Design, UX Audits, User Experience (UX), UI Audits, Co-design, Design Leadership, Augmented Reality (AR), UX Research, Prototyping, Wireframing, User Flows, UX Design, Visio, Adobe Illustrator, InVision, Sketch, Research, Customer Interviews, Stakeholder Interviews