Abdur is available for hire
Hire AbdurAbdur Khan
Verified Expert in Engineering
Salesforce Developer
Toronto, ON, Canada
Toptal member since September 21, 2022
Bio
Abdur is an experienced professional with a strong background in CRM development, solution design, and product configuration, with IT, finance, marketing, nonprofits, and telecom industries as his focus areas. With two Salesforce certifications under his belt, Abdur has demonstrated expertise in Salesforce CPQ, Sales Cloud, Service Cloud, Revenue Cloud, and Salesforce Agentforce.
Portfolio
Onyx Graphics
Salesforce Sales Cloud, Zendesk, CRM, Amazon Bedrock AgentCore
Lundquist Institute at Harbor-UCLA Medical Center
Salesforce, Salesforce Lightning, Salesforce Sales Cloud, Lightning Components...
Silicon Valley-based Startup
Apex, Visualforce, Salesforce Lightning, Lightning Components, Apex Triggers...
Experience
- Salesforce - 6 years
- REST APIs - 6 years
- Salesforce Apex - 3 years
- MuleSoft - 3 years
- Salesforce CPQ - 3 years
- Salesforce Agentforce - 2 years
- n8n - 2 years
- Revenue Cloud - 1 year
Work Experience
Software Developer
2025 - 2025
Onyx Graphics
- Built a Zendesk AI agent chat flow integrated with Salesforce, using OAuth 2.0 Client Credentials for real-time dealer/customer verification.
- Designed custom Zendesk Actions, Flows, and AI-driven automation to streamline support workflows and connect with Salesforce data.
- Developed Apex triggers and duplicate-lead identification logic to maintain data integrity between systems.
- Built trial flow automations, including timing compression workarounds for business logic.
- Authored internal technical documentation to support ongoing maintenance and handoff.
Technologies: Salesforce Sales Cloud, Zendesk, CRM, Amazon Bedrock AgentCore
Salesforce CRM Expert | Consultant
2022 - 2024
Lundquist Institute at Harbor-UCLA Medical Center
- Audited and cleaned up the donor database in Salesforce NPSP and worked with all stakeholders to define standard processes for maintaining and reporting data.
- Added automation using Apex and Flows for various custom metric calculations and updated NPSP metrics according to the institute's custom requirements.
- Worked as a subject matter expert and trained employees on using the NPSP and education pack correctly to maximize the use of Salesforce CRM.
Technologies: Salesforce, Salesforce Lightning, Salesforce Sales Cloud, Lightning Components, Aura, SLDS, NPSP, Flow, Salesforce.com Developer Certification, Salesforce Reporting & Dashboards, Salesforce Certified Platform App Builder, CRM Implementation (Salesforce), API Integration, Customer Relationship Management (CRM), Salesforce API, Salesforce Customization, Salesforce Bulk API, Visualforce Pages, SOQL, Salesforce.com Data Loader, SFDC Configuration, Salesforce Certified Developer, Salesforce Sales Cloud, Agile, Salesforce Experience Cloud, Requirements Analysis, CRM
Salesforce Developer
2021 - 2024
Silicon Valley-based Startup
- Led the building of solutions on the Salesforce Platform, including Force.com, Visualforce, LWC, Apex, Web Services, and API development.
- Collaborated with admins, architects, and developers to deliver the most efficient, stable solutions to complex problems.
- Automated various business processes and integrations using Dell Boomi, primarily connecting Salesforce CPQ to Zuora and NetSuite.
- Worked on Atlassian software development and collaboration tools, including Jira, Bitbucket, and Confluence.
- Performed tasks related to continuous integration and continuous delivery (CI/CD) using Gearset and Prodly for configure, price, and quote (CPQ) data deployments.
Technologies: Apex, Visualforce, Salesforce Lightning, Lightning Components, Apex Triggers, Salesforce Dataloader, Reports, Salesforce SOQL/SOSL, REST APIs, Dell Boomi, Zuora, NetSuite, CI/CD Pipelines, Gearset, Prodly, Jira, Bitbucket, Snowflake, Salesforce CPQ, Salesforce REST API, Certified Salesforce Administrator, Salesforce, Salesforce Sales Cloud, APEX Code, Salesforce.com Developer Certification, Salesforce Reporting & Dashboards, Salesforce Certified Platform App Builder, CRM Implementation (Salesforce), API Integration, Customer Relationship Management (CRM), Salesforce API, Salesforce Customization, Salesforce Bulk API, Visualforce Pages, Order Management, Salesforce Order Management, MuleSoft, SOQL, Lightning Web Components (LWC), Salesforce.com Data Loader, SFDC Configuration, Salesforce Certified Developer, Salesforce Sales Cloud, Jira, Agile, Salesforce Agentforce, CPQ, Requirements Analysis, Salesforce Reports, CRM, Amazon Bedrock AgentCore
Salesforce Developer
2023 - 2023
Commercial Properties Group
- Customized a new Salesforce environment for a real estate company.
- Made UI changes and handled process automation for the real estate sales process.
- Created a mechanism for property management in Salesforce.
Technologies: Salesforce, Salesforce REST API, Certified Salesforce Administrator, Salesforce.com Developer Certification, Salesforce Certified Platform App Builder, Real Estate, CRM Implementation (Salesforce), Customer Relationship Management (CRM), Salesforce API, Salesforce Customization, Salesforce Bulk API, Visualforce Pages, SOQL, Lightning Web Components (LWC), Salesforce.com Data Loader, SFDC Configuration, Salesforce Certified Developer, Salesforce Sales Cloud, Requirements Analysis, CRM
Salesforce Developer
2022 - 2023
Evanston Art Center
- Upgraded to the latest version of the Nonprofit Success Pack (NPSP) from Salesforce after completing impact analysis for a nonprofit art center.
- Configured multi-factor authentication (MFA) for Salesforce and created training documents for all users.
- Completed system-wide impact analysis of enabling enhanced domains and its impact on the existing use of old URLs. Enhanced domains were enabled after all identified risks were mitigated.
Technologies: Salesforce, APEX Code, NPSP, Nonprofits, Salesforce.com Developer Certification, Salesforce Certified Platform App Builder, CRM Implementation (Salesforce), Customer Relationship Management (CRM), Salesforce API, Salesforce Customization, Salesforce Bulk API, SOQL, SFDC Configuration, Salesforce Certified Developer, Salesforce Sales Cloud, Requirements Analysis, CRM
Application Consultant
2016 - 2021
Teradata
- Collaborated with national and international teams to provide CRM administration, Teradata CRM level application, and business support.
- Integrated the campaign and lead management application Teradata Customer Interaction Manager with Salesforce CRM for HSBC UK.
- Implemented Teradata channel integration services and designed REST APIs that allow sophisticated, effective, and low-cost application integration.
- Performed Salesforce data migration using Data Loader and bulk API from legacy systems.
- Developed a custom code CRM solution per the technical design to meet system requirements, system design, and technical specifications.
- Conducted unit testing, debugging, diagnosing, and fixing bugs in the developed software to ensure that the solution performs to specification.
Technologies: Salesforce, Salesforce DX, Salesforce CPQ, Salesforce Apex, Lightning Components, Salesforce REST API, APEX Code, CRM Implementation (Salesforce), Customer Relationship Management (CRM), Salesforce API, Salesforce Customization, Salesforce Bulk API, SOQL, Salesforce Certified Developer, Agile, Requirements Analysis, CRM
CRM Consultant
2013 - 2016
IBM
- Worked as a CRM consultant for Oracle Siebel order management implementation and completed the configuration of CRM product and pricing catalogs for Oracle Siebel 8.1 after conducting business requirement analysis for all the product portfolios.
- Composed technical documentation on configuration changes, process workflows, system design, functional test cases and plans, and change requests.
- Led the user acceptance testing (UAT) lifecycle and worked with the client to conduct training and validate compliance of deliverables based on business requirements.
Technologies: CRM Implementation (Oracle), Oracle CRM On Demand, Siebel CRM, IBM Maximo, IBM BPM, REST APIs, IT Consulting, New Products, Customer Relationship Management (CRM), Order Management, Salesforce Certified Developer, Requirements Analysis, CRM
Experience
CPQ Phase One Relaunch
The goal of this project was to improve the CPQ performance and fix known bugs allowing more scenarios to flow through Sales with no manual intervention. During the process, I moved the customer success teams into the CPQ, removed manual workflows, and deprecated Z-Quotes for most workflows. I set guardrails in the system to ensure that we are ready for IPO.
CPQ Phase Three
This project aimed at auto and manual renewal processing of contracts, which we achieved through an updated churn processing and promotion effectiveness which is now trackable through quotes, generated orders, discounts, product quantities, and annual recurring revenue (ARR). The advanced contract manipulation also required the implementation of the Cancel and Replace framework.
Delta Controls Salesforce CPQ Support
The objective was to provide day-to-day Salesforce production support with a new CPQ product creation and related product and pricing rules. Daily manual operations were automized through flows and Dell Boomi, and I created Salesforce batches for daily and weekly operations.
ISST Program for HSBC Bank
The intelligent sales and service transformation (ISST) program covers HSBC enterprise-level CRM solutions, involving integrations with already existing HSBC systems. The program covers multiple countries, including HSBC markets in Canada, the US, the UK, Mexico, France, and HK.
Implementing Teradata channel integration services and designing REST APIs allowed a sophisticated, effective, low-cost application integration. We overhauled web services and database structure to find the perfect balance of using available resources. The goal was to decrease response time to below one second, which required code optimization in Java and forcing very complex database transactions to run on a single access module processor (AMP) to optimize performance.
Implementing Teradata channel integration services and designing REST APIs allowed a sophisticated, effective, low-cost application integration. We overhauled web services and database structure to find the perfect balance of using available resources. The goal was to decrease response time to below one second, which required code optimization in Java and forcing very complex database transactions to run on a single access module processor (AMP) to optimize performance.
Oracle Siebel Order Management Implementation
As a business analyst for the complete order management process, I worked on the Siebel CRM product and pricing configuration to implement new requirements. I performed R&D, testing, and validation of the out-of-the-box ordering process in the Siebel product catalog for all prepaid and postpaid offers, including administration of product and pricing catalogs in Siebel.
I worked with the integration team to analyze and design the SOAP APIs and provision them to external systems, including billing and other platforms. Transforming the business requirements into functional requirements required developing a product lifecycle design and implementing applicable requirements based on the project plan. In addition, I led the UAT lifecycle and worked with the business teams to carry out training requirements and validate compliance of deliverables with the business requirements.
I worked with the integration team to analyze and design the SOAP APIs and provision them to external systems, including billing and other platforms. Transforming the business requirements into functional requirements required developing a product lifecycle design and implementing applicable requirements based on the project plan. In addition, I led the UAT lifecycle and worked with the business teams to carry out training requirements and validate compliance of deliverables with the business requirements.
NPSP Implementation for Lundquist
• Worked as a subject matter expert for NPSP and Education Cloud to train and design solutions with the stakeholders. I audited and cleaned up the donor database in Salesforce NPSP and worked with all stakeholders to define standard processes for maintaining and reporting data. I added automation using Apex and Flows for various custom metric calculations and updated NPSP metrics according to the institute's custom requirements.
Salesforce CPQ to Revenue Cloud Advanced Migration
I led a technical assessment and early migration planning for transitioning a Salesforce CPQ implementation to Revenue Cloud Advanced (RCA). The scope includes:
• Auditing existing CPQ data model (Product rules, price rules, bundles, quote/quote line structures) against RCA's new object model (product catalog management, transaction line items, pricing procedures).
• Identifying migration risk areas: custom pricing logic re-platforming, legacy product/pricebook relationships, and quote-to-order automation dependencies.
• Evaluating impact on downstream integrations (billing, CLM, or ERP systems) tied to the current CPQ object structure.
• Developing a phased migration approach to minimize disruption to active sales cycles.
• Auditing existing CPQ data model (Product rules, price rules, bundles, quote/quote line structures) against RCA's new object model (product catalog management, transaction line items, pricing procedures).
• Identifying migration risk areas: custom pricing logic re-platforming, legacy product/pricebook relationships, and quote-to-order automation dependencies.
• Evaluating impact on downstream integrations (billing, CLM, or ERP systems) tied to the current CPQ object structure.
• Developing a phased migration approach to minimize disruption to active sales cycles.
Salesforce–Zendesk Integration & Customization
I designed and implemented a bidirectional integration between Salesforce and Zendesk to unify customer support and CRM workflows. My work included:
• Building a Zendesk AI agent chat flow with real-time Salesforce dealer/customer verification via OAuth 2.0 Client Credentials flow.
• Developing AI-generated flow logic for handling customer interactions within Zendesk.
• Configuring Zendesk integration tools (Actions/Flows and integration services) to connect ticket data with Salesforce records.
• Developing Apex triggers on the Salesforce side to identify existing customers/leads and prevent duplicate record creation during sync.
• Building automation to keep ticket status and customer context synced between the two systems, reducing manual lookup for support agents.
• Building a Zendesk AI agent chat flow with real-time Salesforce dealer/customer verification via OAuth 2.0 Client Credentials flow.
• Developing AI-generated flow logic for handling customer interactions within Zendesk.
• Configuring Zendesk integration tools (Actions/Flows and integration services) to connect ticket data with Salesforce records.
• Developing Apex triggers on the Salesforce side to identify existing customers/leads and prevent duplicate record creation during sync.
• Building automation to keep ticket status and customer context synced between the two systems, reducing manual lookup for support agents.
Education
2009 - 2013
Bachelor's Degree in Computer Science
National University of Computer and Emerging Sciences - Islamabad, Pakistan
Certifications
DECEMBER 2025 - PRESENT
Salesforce Certified Agentforce Specialist
Salesforce
MARCH 2025 - PRESENT
Salesforce Certified CPQ Specialist
Salesforce
MAY 2020 - PRESENT
Salesforce Certified Platform Developer
Salesforce
MARCH 2020 - PRESENT
Salesforce Certified Administrator
Salesforce
APRIL 2018 - PRESENT
Teradata 14 Certified Professional
Teradata
DECEMBER 2017 - PRESENT
Analyzing and Visualizing Data with Power BI
edX
AUGUST 2017 - PRESENT
Professional Scrum Master I
Scrum.org
Skills
Libraries/APIs
REST APIs, Salesforce API, Salesforce REST API, Salesforce Bulk API
Tools
Salesforce CPQ, Bitbucket, Salesforce Sales Cloud, Visualforce Pages, n8n, Microsoft Power BI, Salesforce DX, Salesforce Dataloader, Gearset, Jira, IBM Maximo, IBM BPM, Siebel CRM, Atlassian Suite, Slack, Google Docs, Postman, Flow
Languages
SQL, Apex, APEX Code, SOQL, Java, JavaScript, Snowflake, Batch
Frameworks
Lightning Components, Visualforce
Paradigms
Scrum, Requirements Analysis, Agile
Platforms
Salesforce, Salesforce SOQL/SOSL, MuleSoft, Salesforce Agentforce, Salesforce Experience Cloud, MacOS, Windows, Visual Studio Code (VS Code), Zendesk
Storage
Dell Boomi, Oracle DBA, Teradata Databases, Teradata
Other
Salesforce System Administration, Scrum Master, Salesforce Lightning, Apex Triggers, Salesforce Apex, APIs, Certified Salesforce Administrator, Salesforce.com Developer Certification, Salesforce Certified Platform App Builder, CRM Implementation (Salesforce), API Integration, Customer Relationship Management (CRM), Salesforce Customization, Lightning Web Components (LWC), Salesforce Certified Developer, CPQ, CRM, Zuora, CI/CD Pipelines, Salesforce Reporting & Dashboards, Order Management, Salesforce Order Management, Salesforce.com Data Loader, SFDC Configuration, Salesforce Sales Cloud, Certified Salesforce Administrator, Jira, Agile, Salesforce Reports, Revenue Cloud, AI-driven Development, Amazon Bedrock AgentCore, CRM Implementation (Oracle), Reports, NetSuite, Prodly, Software Development, Salesforce Lightning Components, CIM, Siebel, IT Consulting, New Products, NPSP, Nonprofits, Oracle CRM On Demand, Aura, SLDS, Real Estate, Higher Education, Dashboards, Ticket Systems
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