Ahmed is available for hire
Hire AhmedAhmed Raza
Verified Expert in Engineering
Multi-technology Specialist (MTS) and Developer Developer
Houston, TX, United States
Toptal member since January 15, 2024
Expertise
Bio
Ahmed is a seasoned ServiceNow development and consultancy professional with 9+ years in IT. His expertise spans technical implementation across diverse ServiceNow modules like IT service management (ITSM), configuration management database (CMDB), IT operations management (ITOM), and governance, risk management, and compliance (GRC). Ahmed has demonstrated proficiency in integrating numerous 3rd-party tools with ServiceNow and has delivered innovative solutions throughout his career.
Portfolio
Verterim
ServiceNow, Configuration Management Databases (CMDB), Asset Management...
Texton Global Inc.
ServiceNow, Customer Service Management (CSM), IT Service Management (ITSM)...
Carefully Crafted
ServiceNow, JavaScript, REST, SOAP, IT Service Management (ITSM)...
Experience
- SaaS - 10 years
- ServiceNow - 9 years
- JavaScript - 9 years
- Platform as a Service (PaaS) - 9 years
- ITSM - 7 years
- Cloud Computing - 7 years
- Configuration Management Databases (CMDB) - 5 years
- Asset Management - 5 years
Preferred Environment
ServiceNow, Configuration Management Databases (CMDB), JavaScript
The most amazing...
...thing I've done is conducting seamless integration between ServiceWatch and ServiceNow CMDB to enhance overall operational efficiency.
Work Experience
Senior ServiceNow Consultant and Developer
2022 - PRESENT
Verterim
- Orchestrated the development and implementation of ITSM within the designated platform.
- Spearheaded the management and implementation of a robust information security compliance framework.
- Directed the comprehensive implementation of all ServiceNow GRC modules, encompassing policy and compliance, risk management, and audit management.
- Oversaw the development of platform implementations, creating customized solutions from the ground up to meet specific customer requirements.
- Utilized ServiceNow App Engine Studio to develop custom applications, leading to notable improvements in efficiency and productivity for internal teams.
- Spearheaded the gathering and implementation of tool requirements, conducting thorough investigations when needed to ascertain optimal solutions or configuration options aligned with specific requirements.
- Promoted code quality and conducted comprehensive code reviews to ensure adherence to established standards.
Technologies: ServiceNow, Configuration Management Databases (CMDB), Asset Management, JavaScript, Cloud Computing, SaaS, Platform as a Service (PaaS), Discovery, Governance, Risk, Compliance, ITSM
ServiceNow ITSM and CSM Developer
2017 - 2022
Texton Global Inc.
- Worked on the project portfolio management (PPM) module to enable simultaneous viewing of all interconnected projects and applications and streamline tracking their progress on demand within the module.
- Implemented the Discovery functionality to load configuration information into a CMDB.
- Worked on business service mapping and wrote scripts in sensors to map configuration items (CIs), providing end-users with a visual representation of CI relationships through Business Service Map (BSM).
- Conducted seamless integration between ServiceWatch and ServiceNow CMDB to enhance overall operational efficiency.
- Configured data sources, import sets, a service level agreement (SLA), an operational level agreement (OLA), and transform maps to optimize data management processes.
- Developed and integrated web services communication for change management, employing inbound and outbound actions and Script Includes to ensure seamless synchronization with 3rd-party entities.
Technologies: ServiceNow, Customer Service Management (CSM), IT Service Management (ITSM), Operational Streamlining
Senior ServiceNow Developer
2014 - 2017
Carefully Crafted
- Developed ITSM applications on the ServiceNow platform to automate corporate business processes.
- Created and configured business rules, Script Includes, UI policies, client scripts, and scheduled jobs while adhering to ServiceNow best practices.
- Configured integration web services with a 3rd-party application using SOAP web service.
- Enhanced ServiceNow functionality by implementing customized JavaScript code to accommodate new business requirements.
- Developed customizations for the ServiceNow Performance Analytics module to enhance its capabilities.
- Created a dashboard in the ServiceNow Performance Analytics module to provide comprehensive insights.
- Conducted root cause analysis (RCA) for incidents and interruptions in the process flow, swiftly applying resolutions within the designated SLA duration.
- Demonstrated a conceptual and analytical mindset as well as proficiency in understanding information systems.
Technologies: ServiceNow, JavaScript, REST, SOAP, IT Service Management (ITSM), Asset Management, Cloud Computing, Configuration Management Databases (CMDB)
Experience
BitSight Integration with ServiceNow
Conducted the integration of BitSight with ServiceNow, which allowed retrieving records that revealed that this integration could be safely stored within ServiceNow CMDB. As a result, this integration consolidates security ratings and risk management and ensures efficient storage of resultant records within ServiceNow CMDB. Also, it facilitates the seamless transfer of security-related data and incident response information into a centralized repository, enhancing visibility and control over an organization's security posture.
BitSight's security ratings and risk assessment insights offer an external perspective on an organization's cybersecurity performance, aiding in understanding vulnerabilities and potential risks.
This integration enables the smooth transfer of BitSight's security posture assessments, vulnerabilities, and risk data into ServiceNow's CMDB. By doing so, critical security information is stored alongside other configuration items, contributing to a comprehensive and centralized approach to cybersecurity management.
BitSight's security ratings and risk assessment insights offer an external perspective on an organization's cybersecurity performance, aiding in understanding vulnerabilities and potential risks.
This integration enables the smooth transfer of BitSight's security posture assessments, vulnerabilities, and risk data into ServiceNow's CMDB. By doing so, critical security information is stored alongside other configuration items, contributing to a comprehensive and centralized approach to cybersecurity management.
Certifications
DECEMBER 2023 - PRESENT
Certified Implementation Specialist - ITSM
ServiceNow
JUNE 2022 - PRESENT
ServiceNow Certified Application Developer (CAD)
ServiceNow
NOVEMBER 2021 - PRESENT
Certified Implementation Specialist – Risk and Compliance
ServiceNow
MARCH 2019 - PRESENT
ServiceNow Certified System Administrator (CSA)
ServiceNow
Skills
Libraries/APIs
ServiceNow REST API
Tools
ServiceNow App Engine Studio
Storage
Configuration Management Databases (CMDB)
Languages
JavaScript
Paradigms
REST
Other
ServiceNow, ITSM, Asset Management, Cloud Computing, SaaS, Platform as a Service (PaaS), Discovery, Governance, Risk, Compliance, Customer Service Management (CSM), IT Service Management (ITSM), SOAP, Operational Streamlining
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