Anand Raj
Verified Expert in Engineering
DevOps Developer
Kuala Lumpur Federal Territory of Kuala Lumpur, Malaysia
Toptal member since June 30, 2025
Anand is a seasoned IT professional with 10+ years of industry experience specializing in cloud observability, application performance monitoring, and enterprise architecture. Certified in Dynatrace and Azure, he has led transformative monitoring strategies across global organizations. Anand's expertise in optimizing system reliability and driving digital efficiency makes him a trusted partner for businesses seeking scalable, data-driven solutions.
Portfolio
Experience
- ServiceNow - 6 years
- Application Performance Monitoring - 6 years
- User Monitoring - 6 years
- Dynatrace - 6 years
- Dashboard Design - 5 years
- ITIL - 5 years
- Azure - 4 years
- Amazon CloudWatch - 4 years
Preferred Environment
Amazon CloudWatch, Azure, Dynatrace, ServiceNow
The most amazing...
...thing I've done is lead a Dynatrace implementation, reducing incident resolution time by 40% and improving system uptime across multiple business units.
Work Experience
Monitoring and Integration Architect
AIA Group
- Integrated real user, infrastructure, and full-stack monitoring for critical services and business applications.
- Integrated ServiceNow for tracking incidents and problems.
- Oversaw the global onboarding of 18 business units to Dynatrace SaaS.
- Achieved a 30% decrease in infrastructure-related incidents, minimized agent complaints regarding POS apps by 50%, and slashed incident response time by 40% within three months of deploying Dynatrace.
Solutions Architect
Edwards Lifesciences
- Integrated user monitoring into critical applications, decreasing performance issues by 20%. Reduced root cause analysis by 50% by utilizing Dynatrace's Davis AI. Built an executive health dashboard for infra and critical applications.
- Handled problem integration between AWS CloudWatch and Dynatrace with the ServiceNow tool to automate P1 incident escalation via Everbridge.
- Improved the stability of critical applications, resulting in increased demand for products from medical practitioners.
Business Application Monitoring Specialist
AXA Group
- Headed Dynatrace monitoring at AXA, reducing 30% of major incidents, drove cross-team training, and increased Dynatrace adoption by 50%.
- Championed Dynatrace adoption across AXA entities by preparing compelling business cases and conducting workshops to empower support teams.
- Onboarded synthetic monitoring for critical URLs, enhancing performance tracking and user experience.
Experience
Enterprise Monitoring Strategy for AIA IT
I also designed the monitoring architecture, integrated Dynatrace with event management and SSO systems, and developed standardized dashboards for proactive incident detection. Additionally, I facilitated the migration from on-premise to SaaS, optimized license usage, and trained stakeholders on best practices.
The project significantly reduced incident response time by 40% and improved the organization's system uptime and resource efficiency.
Education
Bachelor of Science Degree (Honors) in Computer Science
Staffordshire University - Stoke-on-Trent, England, United Kingdom
Certifications
Azure Solutions Architect
Microsoft
Dynatrace Certified Associate
Dynatrace
Skills
Tools
Dynatrace, Observability Tools, Amazon CloudWatch
Languages
Python
Paradigms
ITIL
Platforms
Azure
Other
ServiceNow, Application Performance Monitoring, User Monitoring, Cloud Platforms, Solutioning, Dashboard Design, Networking, Site Reliability Engineering (SRE)
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