Benson is available for hire
Hire BensonBenson Thuo
Verified Expert in Engineering
Support Specialist Developer
Nairobi, Nairobi County, Kenya
Toptal member since January 12, 2023
Bio
Benson is a senior software and automation engineer with 17+ years of experience building, securing, integrating, and modernizing enterprise systems. He combines full-stack development, cloud platforms, APIs, workflow automation, AI, and enterprise security to turn complex manual processes into reliable software. Leading initiatives across enterprise and professional environments, including SAP, cloud and infrastructure modernization, system integrations, and AI-powered workflow automation.
Portfolio
FAR Experts LLC
QuickBooks Desktop, SDKs, Intuit QuickBooks, Desktop App, C#, VB.NET, C++...
Kenya Tea Development Agency
SAP, SAP Security, Authorization, ABAP, SAP BI Security, SAP HR Security...
Kenya Tea Development Agency
Cisco, Networks, Windows, Back-end Admin Systems, Linux, Microsoft, VMware...
Experience
- System Administration - 17 years
- Google Workspace - 13 years
- IT Administration - 11 years
- SAP Security - 8 years
- Microsoft 365 - 8 years
- SAP ERP - 8 years
- Network Security - 7 years
- SAP S/4HANA Cloud - 1 year
Preferred Environment
AI Automation, Integrations, Full-stack Development, Software Architecture, Workflow Automation, API Development, Cloud Engineering, Python, DevOps, C#.NET
The most amazing...
...achievement was turning a manual, error-prone ERP purchase-order review into an AI agent that verifies POs automatically, end to end.
Work Experience
Software Engineer
2026 - 2026
FAR Experts LLC
- Developed a deployment-ready desktop application that automated the upload of Excel-based financial transactions into QuickBooks Desktop using the QuickBooks Desktop SDK and qbXML.
- Implemented the core QuickBooks integration engine, including SDK connectivity, company-file interaction, transaction processing, and batched uploads.
- Built automated Excel ingestion and validation workflows that transformed spreadsheet-based financial data into structured QuickBooks transactions.
- Integrated QuickBooks chart-of-accounts querying and caching to improve account lookup performance and support reliable transaction mapping.
- Implemented automated vendor and payee lookup and creation, reducing manual account and master data setup during transaction uploads.
- Developed support for multiple financial transaction types, including checks, deposits, and journal entries, through the QuickBooks Desktop SDK.
- Engineered duplicate-detection and data-integrity mechanisms to prevent erroneous or repeated financial transactions from being uploaded into QuickBooks.
- Designed mapping and rules-engine capabilities to automatically match incoming Excel data with QuickBooks accounts, vendors, customers, and other financial entities.
- Implemented company-file safeguards and balance-validation controls to ensure transactions were uploaded to the intended QuickBooks company and maintained financial data integrity.
- Delivered the solution through client testing and handoff, successfully demonstrating the completed workflow and validating the application against the client's accounting requirements.
Technologies: QuickBooks Desktop, SDKs, Intuit QuickBooks, Desktop App, C#, VB.NET, C++, Desktop, Data Integration, Accounting, Debugging, Microsoft Excel, qbXML, .NET, QuickBooks Online, Data Mapping, Software Development, Python, CSS3, Integrations, UX Design, UI Design, Excel Expert, QuickBooks API, Google Drive, Google Drive API, Gmail, Automation, Artificial Intelligence (AI), OpenAI, Windows Presentation Foundation (WPF), Data Validation, API Integration, Relational Data Mapping, Data Retention
SAP Security Architect
2017 - 2026
Kenya Tea Development Agency
- Architect and administer SAP security and identity access across 71+ companies, designing role-based access controls, authorization models, and segregation-of-duties controls for enterprise environments.
- Led SAP security implementations and modernization initiatives, achieving zero compliance findings following a major sales and marketing division rollout.
- Redesigned SAP controlling-module authorization structures, reducing unauthorized-access incidents by 30% within six months.
- Reduced system vulnerabilities by 25% through security assessments, remediation programs, monitoring, and preventative controls.
- Automated and standardized incident-response workflows, reducing resolution time by 20%.
- Designed and implemented integrations across SAP, cloud services, APIs, databases, and enterprise applications.
- Built AI-assisted automation using the Claude API to analyze access logs and identify anomalous permission changes, extending traditional manual security reviews with automated monitoring.
- Deployed comprehensive security protocols to bolster data protection, integrating advanced monitoring, detection, and prevention strategies for heightened cybersecurity resilience.
- Led technical teams and collaborated with business, security, infrastructure, and application stakeholders to deliver enterprise systems and security initiatives.
- Led SAP security enhancement project, achieving a 30% reduction in unauthorized access incidents in six months.
Technologies: SAP, SAP Security, Authorization, ABAP, SAP BI Security, SAP HR Security, Authentication, User Authentication, Scrum, Agile, Windows, Linux, SQL, SAP HANA, IT Audits, Policy, C#, IT Support, IT Security, Security, MacBook, Google, Anti-spam Protection, Antivirus Software, IoT Security, Troubleshooting, Procure to Pay, Monitoring, System Administration, Cybersecurity, Network Security, Network Protocols, Penetration Testing, Google+, HR Tools, Site Reliability Engineering (SRE), System Service & Hardware Control, SAP ERP, Linux Servers, IT Infrastructure, IT, IT Networking, Infrastructure, Technical Writing, Networking, Technical Documentation, Documentation, MacOS, FortiGate, DHCP, Universal Router, Dynamic Host Configuration Protocol (DHCP), Wireless Systems, VLANs, Fortinet Firewall Configuration, Hotspot, PCI, Servers, Design, SAP Warehouse Management System (WMS), SAP S/4HANA, Enterprise Resource Planning (ERP), Change Management, Microsoft Office, Microsoft Excel, Active Directory Federation, Windows Server 2016, Excel Expert, Leadership, VPN, Audits, SAP Integration, SAP Implementation, SAP HCM, SAP Plant Maintenance (PM), Information Security, IT Administration, Database Security, Microsoft 365, Windows 11, Windows PowerShell, SAP Testing, Testing, ITIL, Spreadsheets, Reports, Network Management Stations (NMS), Windows System Administration, Solution Architecture, IT Automation, DNS Configuration, Technical Consulting, Technical Leadership, Requirements Analysis, Windows 10, APIs, English, Microsoft Teams, SAP S/4HANA Cloud, Network Administration, SAP Architecture, Outlook, Microsoft Outlook, Teams, Identity & Access Management (IAM), Role-based Access Control (RBAC), DevOps, Data Analysis, Excel 2010, Data Engineering, Data Science, Cloud, Cloud Platforms (e.g., AWS, Azure, Google Cloud), Security & Compliance Awareness, SaaS, System Design, Reporting, Data Visualization, Systems Monitoring, Virtualization, Bash, Human Resources (HR), Microsoft Servers, Network Infrastructure, Data Security, Automation, API Integration, Project Management, Workflow, MDM, HRIS, ITSM, Content Migration, Performance Optimization, Debugging, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Workflow Automation, Communication, Consulting, Deployment, Planning, Team Leadership, Data Migration, Accounting Systems, Inventory Tracking, iOS, iOS Mobile Device Management (MDM), Adobe, Endpoint Security, Technical Support, IT Service Management (ITSM), CompTIA, Endpoint Management, Endpoint Protection, Patch Management, Network Topology, Systems Design, Design Thinking, Approval, API Connectors, Email Templates, Error Handling, Job Schedulers, Workflow Design, User Permissions, Security Audits, System Integration, Cloud Computing, Ticketing Systems, User Onboarding, Troubleshooting & Issue Resolution, Compliance, Grafana, Infrastructure as Code (IaC), Cloud Architecture, Data Loss Prevention (DLP), System Architecture, Data Governance, Cloud Infrastructure, Code Review, Database Optimization, Microsoft SQL Server, Multi-tenant Architecture, Prometheus, API Gateways, Python, Asset Management, IT Asset Management (ITAM), Microsoft, Emailers, Process Automation, Google API, Stakeholder Engagement, Absence Management, Test Documentation, Data Centers, Technical Architecture, High-performance Computing (HPC), IT Consulting, SharePoint, SharePoint API, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Google Cloud Platform (GCP), Workflows, Claude, Claude API, ITIL 4, Integrations, XML, Data Retention, Dashboards
System and Network Administrator
2016 - 2026
Kenya Tea Development Agency
- Crafted network specifications by carefully examining user requirements, workflow, access, and security prerequisites, ensuring optimal performance and functionality.
- Designed, configured, and analyzed requirements for deploying various applications, managing over 60 servers at the head office.
- Ran continuous IDS monitoring and threat mitigation across a nationwide WAN, closing vulnerabilities before they were exploited.
- Set and enforced networking standards adopted organization-wide, reducing ad hoc, inconsistent configurations across regional sites.
- Coordinated with 4+ internal stakeholder teams (ICT services, business systems, security) to keep a nationwide network available through equipment failures, expansions, and security incidents.
- Achieved successful guidance on networking standards and specifications to address diverse networking requirements while effectively evaluating and deploying cutting-edge technologies to enhance performance.
- Managed and executed networking projects within the organization, ensuring strict adherence to established standards and procedures.
- Identified potential network infrastructure system threats, diligently monitored and analyzed the intrusion detection system (IDS), and effectively implemented mitigation measures.
- Achieved the preservation of network, system, and application integrity and security through the technical enforcement of organizational security policies.
- Collaborated with key stakeholders, including ICT services, ICT Business Systems, RICTCs, FSAs, and a security administrator, to guarantee network availability and seamless server system resource management.
Technologies: Cisco, Networks, Windows, Back-end Admin Systems, Linux, Microsoft, VMware, SANs, Business Continuity Planning (BCP), Disaster Recovery Plans (DRP), Cisco Switches, Cisco Routers, LAN, WAN, Multiprotocol Label Switching (MPLS), Access Control, DNS, Domain DNS Setup, Windows Server, Linux Servers, C#, SAP, SAP HANA, IT Support, IT Security, Security, MacBook, Google, Anti-spam Protection, Antivirus Software, IoT Security, Troubleshooting, Procure to Pay, Monitoring, System Administration, Cybersecurity, Network Security, Network Protocols, Penetration Testing, IT Audits, Google+, L3 Network Protocol, SQL, HR Tools, Site Reliability Engineering (SRE), System Service & Hardware Control, SAP ERP, IT Infrastructure, IT, IT Networking, IP PBX, PBX, Infrastructure, Amazon Web Services (AWS), Technical Writing, Networking, Technical Documentation, Documentation, MacOS, FortiGate, DHCP, Universal Router, Dynamic Host Configuration Protocol (DHCP), Wireless Systems, VLANs, Fortinet Firewall Configuration, Hotspot, PCI, Servers, Design, SAP Warehouse Management System (WMS), Microsoft Office, Microsoft Excel, Active Directory Federation, Windows Server 2016, Excel Expert, VPN, Audits, Information Security, IT Administration, Database Security, Microsoft 365, Windows 11, Windows PowerShell, Testing, ITIL, Spreadsheets, Reports, Network Management Stations (NMS), Windows System Administration, Solution Architecture, Microsoft Exchange, Email, IT Automation, DNS Configuration, Technical Consulting, Technical Leadership, Requirements Analysis, Windows 10, English, Mail Servers, DNS Servers, Microsoft Outlook, Outlook, Network Administration, Teams, Identity & Access Management (IAM), Multi-factor Authentication (MFA), Role-based Access Control (RBAC), DevOps, Data Analysis, Excel 2010, Data Engineering, Cloud, Cloud Platforms (e.g., AWS, Azure, Google Cloud), Security & Compliance Awareness, SaaS, System Design, Reporting, Data Visualization, Active Directory (AD), Systems Monitoring, Virtualization, Bash, Network Engineering, Office 365, Microsoft Servers, Fortinet, Local Networking, Network Infrastructure, Routing and Switching Protocols, Data Security, Email Delivery, DomainKeys Identified Mail (DKIM), SPF, VoIP, VoIP Administration, APIs, Automation, API Integration, Project Management, MDM, HRIS, ITSM, Content Migration, Performance Optimization, Debugging, Workflow, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Workflow Automation, Communication, Advisory, Consulting, Deployment, Planning, Team Leadership, Data Migration, Accounting Systems, Inventory Tracking, iOS, iOS Mobile Device Management (MDM), Adobe, Endpoint Security, Technical Support, IT Service Management (ITSM), CompTIA, Endpoint Management, Endpoint Protection, Patch Management, Visio, Network Design, Network Topology, Systems Design, Design Thinking, Approval, API Connectors, Email Templates, Error Handling, Job Schedulers, Workflow Design, User Permissions, Security Audits, System Integration, Enterprise Resource Planning (ERP), Microsoft Azure, Cloud Computing, Ticketing Systems, User Onboarding, Troubleshooting & Issue Resolution, Compliance, Grafana, Infrastructure as Code (IaC), Cloud Architecture, Data Loss Prevention (DLP), System Architecture, Cloud Infrastructure, Code Review, Database Optimization, Microsoft SQL Server, Multi-tenant Architecture, Prometheus, API Gateways, Python, Asset Management, IT Asset Management (ITAM), Emailers, SAP Security, Process Automation, Google API, Stakeholder Engagement, Absence Management, Test Documentation, Data Centers, Technical Architecture, High-performance Computing (HPC), IT Consulting, SharePoint, SharePoint API, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Google Cloud Platform (GCP), Workflows, Claude, Claude API, ITIL 4, Integrations, XML, Data Retention, Dashboards, .NET
Microsoft 365 Expert
2024 - 2025
Lock23
- Led a zero-data-loss migration of two organizations from legacy Bluehost email to Microsoft 365, including full folder structure, permissions, and history preservation — then trained both staffs to full independent adoption.
- Delivered the migration with zero data loss across all accounts, a common failure point in email platform migrations.
- Designed multi-account Outlook access for staff working across both organizations post-merger/partnership.
- Designed and delivered training sessions tailored to staff’s needs, ensuring rapid adoption of Microsoft 365, Outlook, and integrated tools and significantly reducing the learning curve.
- Delivered targeted training sessions on Microsoft 365, Outlook, and integrated tools, enabling teams to adopt new systems efficiently and independently.
- Provided ongoing post-migration support, quickly resolving user issues and fine-tuning configurations to ensure a seamless transition, resulting in high user satisfaction and confidence in the new system.
- Identified and addressed potential migration risks early, adhering strictly to the project timeline and ensuring a smooth transition without impacting business continuity.
- Migrated legacy Dropbox data to OneDrive under strict access-control and segregation-of-duties requirements — the same SoD discipline from your SAP work, applied to a different platform.
Technologies: Office 365, Microsoft 365, Microsoft Office, Microsoft Exchange, System Administration, Bluehost, Azure, Teams, Microsoft Outlook, Outlook, Microsoft OneDrive, OneDrive, Dropbox, Identity & Access Management (IAM), Multi-factor Authentication (MFA), Role-based Access Control (RBAC), DevOps, Cloud, Cloud Migration, Cloud Platforms (e.g., AWS, Azure, Google Cloud), Security & Compliance Awareness, SaaS, Solution Architecture, System Design, Reporting, Data Visualization, Microsoft Entra ID, Systems Monitoring, Domain Migration, Cloudflare, Microsoft Entra, SharePoint 365, Microsoft Servers, Data Security, DNS, Email Delivery, DomainKeys Identified Mail (DKIM), SPF, SharePoint, APIs, API Integration, Project Management, Content Migration, Performance Optimization, Web Design, Debugging, Workflow, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Communication, Advisory, Consulting, Deployment, Planning, Team Leadership, Data Migration, iOS, Technical Support, Microsoft Intune, CompTIA, Patch Management, Networking, Design, Systems Design, Design Thinking, SharePoint Online, Microsoft Power Platform, Approval, API Connectors, Email Templates, Error Handling, Job Schedulers, Webhooks, Workflow Design, Email Migration, User Permissions, Security Audits, Microsoft Azure, System Integration, Enterprise Resource Planning (ERP), Cloud Computing, Troubleshooting & Issue Resolution, Compliance, Infrastructure as Code (IaC), Cloud Architecture, Azure Administrator, Data Loss Prevention (DLP), System Architecture, Cloud Infrastructure, Multi-tenant Architecture, Asset Management, IT Asset Management (ITAM), Microsoft, Emailers, Slack API, SharePoint Migration, Stakeholder Engagement, Technical Architecture, IT Consulting, SharePoint API, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Workflows, IT Operations Management (ITOM), Integrations, Full-stack Development, Data Retention, Microsoft Lists, .NET
IT Support and Security Specialist
2023 - 2025
Pachama
- Revamped onboarding workflows, ensuring seamless, efficient, and secure processes. Enforced rigorous security protocols and compliance standards, minimizing risks and enhancing integrity.
- Developed insightful reports for mobile device management, enhancing efficiency in overseeing diverse devices across countries and time zones. Provided real-time visibility on device setup progress for international users.
- Crafted a visionary ICT policy to navigate dynamic tech trends, synchronizing IT endeavors with organizational objectives.
- Cut cybersecurity incidents 30% in 6 months for a climate-tech company operating across multiple countries and time zones, while simultaneously reducing onboarding time 20%.
- Built real-time device-provisioning visibility for a distributed, international workforce (Rippling, Apple Business Manager, NordLayer VPN).
- Coordinated onboarding procedures and optimized device administration, resulting in a 20% reduction in onboarding duration.
- Authored the company's ICT policy from scratch, aligning IT strategy with business objectives as the organization scaled.
- Maintained a 99% help-desk satisfaction rating and 90% first-contact resolution rate while handling this at global scale — proof you can run high-volume support without sacrificing quality.
- Demonstrated technical leadership in IT operations through requirements analysis, system administration, and automation. Configured DNS and mail servers, integrated tools like Slack, Zoom, and Notion, and ensured platform compatibility.
- Performed comprehensive system audits on the Google Cloud Platform. Identified and addressed compliance and security gaps, ensuring robust data integrity, optimized system performance, and adherence to organizational policies.
Technologies: IT Support, Google Cloud, IT Security, Security, Site Reliability Engineering (SRE), HR Tools, MacBook, Office 365, Azure Active Directory B2C (ADB2C), Google Workspace, Business Services, Email, Gmail, Azure Active Directory, IT Automation, DNS Configuration, Technical Consulting, Technical Leadership, Requirements Analysis, Windows 10, APIs, System Administration, English, Microsoft Teams, Google AppSheet, Google+, Google, Workflow, Mail Servers, Apple Mail, Microsoft Outlook, Outlook, Teams, Microsoft 365, Zoom, Windows 11, LaTeX, Slack, Notion, Apple Business Manager, NordLayer VPN, Jira, Identity & Access Management (IAM), Multi-factor Authentication (MFA), Role-based Access Control (RBAC), DevOps, Microsoft Dynamics 365, Google Sheets, Data Analysis, Data Engineering, Cloud, Cloud Platforms (e.g., AWS, Azure, Google Cloud), Security & Compliance Awareness, SaaS, Solution Architecture, System Design, Reporting, Data Visualization, Microsoft Entra ID, Systems Monitoring, Microsoft Entra, PDF, Human Resources (HR), VPN, Microsoft Servers, Network Infrastructure, Azure, Data Security, DNS, Email Delivery, DomainKeys Identified Mail (DKIM), SPF, Startups, SharePoint, Jira Administration, Jira Administrator, Jira Service Management, Google Drive, Google Docs, Microsoft Excel, Automation, API Integration, Project Management, Microsoft Power Automate, Large Language Models (LLMs), MDM, HRIS, Microsoft Copilot, Microsoft Copilot Studio, Microsoft Power Platform, ITSM, Content Migration, Performance Optimization, Debugging, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Workflow Automation, Artificial Intelligence (AI), Communication, Advisory, Consulting, Deployment, Planning, Team Leadership, Data Migration, Accounting Systems, Inventory Tracking, iOS, iOS Mobile Device Management (MDM), Jamf, Jamf Pro, Google Cloud Platform (GCP), Adobe, Endpoint Security, Technical Support, IT Service Management (ITSM), Microsoft Intune, CompTIA, Endpoint Management, Endpoint Protection, Patch Management, Networking, Design, Visio, Network Design, Network Topology, Systems Design, Design Thinking, Microsoft Power Apps, API Connectors, Email Templates, Error Handling, Job Schedulers, Webhooks, Workflow Design, User Permissions, Security Audits, Microsoft Azure, Zapier, System Integration, Enterprise Resource Planning (ERP), Cloud Computing, Ticketing Systems, User Onboarding, Troubleshooting & Issue Resolution, Compliance, Infrastructure as Code (IaC), Cloud Architecture, Azure Administrator, Data Loss Prevention (DLP), System Architecture, Data Governance, Cloud Infrastructure, Code Review, Database Optimization, Microsoft SQL Server, Multi-tenant Architecture, API Gateways, Python, Asset Management, IT Asset Management (ITAM), Microsoft, Emailers, Google API, Slack API, SharePoint Migration, Stakeholder Engagement, Absence Management, Test Documentation, Technical Architecture, IT Consulting, SharePoint API, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Workflows, IT Operations Management (ITOM), Learning Management Systems (LMS), SCORM, Integrations, Full-stack Development, Data Retention, Dashboards
Systems Developer
2023 - 2024
Real Estate Company (via Toptal)
- Delivered three connected systems for a real estate client through Toptal: cross-platform email integration, a privacy-first video hosting platform with anti-tampering safeguards, and a real-time email tracking/analytics system.
- Built content-authenticity safeguards into the video platform, protecting the client from tampering and disputed-authenticity risk.
- Developed an advanced email tracking system, providing real-time analytics for enhanced decision-making and communication strategy optimization via seamless integration.
- Delivered real-time analytics that directly changed the client's communication strategy.
Technologies: Email, HubSpot CRM, HubSpot, Google Workspace, Business Services, Gmail, IT Automation, DNS Configuration, Technical Consulting, Technical Leadership, Requirements Analysis, WordPress, Windows 10, APIs, System Administration, Google, English, Microsoft Outlook, Outlook, Role-based Access Control (RBAC), DevOps, SaaS, Customer Relationship Management (CRM), Case Management, System Design, Solution Architecture, Systems Monitoring, Domain Migration, Cloudflare, Microsoft Servers, Data Security, DNS, Email Delivery, DomainKeys Identified Mail (DKIM), SPF, Startups, Automation, API Integration, Project Management, Content Migration, Debugging, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Workflow Automation, Communication, Advisory, Consulting, Deployment, Planning, Data Migration, iOS, Google Cloud Platform (GCP), Technical Support, CompTIA, Patch Management, Networking, Design, Network Topology, Systems Design, Design Thinking, API Connectors, Email Templates, Error Handling, Job Schedulers, Webhooks, Workflow Design, Email Migration, OneDrive, User Permissions, System Integration, Cloud Computing, Troubleshooting & Issue Resolution, System Architecture, Cloud Infrastructure, Code Review, Multi-tenant Architecture, API Gateways, Python, Microsoft, Emailers, Google API, Stakeholder Engagement, Technical Architecture, IT Consulting, SharePoint API, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Workflows, IT Operations Management (ITOM), Integrations, XML, Data Retention
Chief Technology Officer
2015 - 2023
Sunflower Events
- Built an events company's entire tech function from scratch, digitizing operations end to end.
- Digitized accounting and payroll, eliminating manual reporting processes entirely.
- Stood up remote-work infrastructure in weeks during COVID-19, keeping 80+ staff operational with zero business continuity disruption.
- Acted as fractional CTO: full ownership of software, network, and security decisions with no other technical staff to rely on — the kind of end-to-end ownership global clients look for when hiring a senior solo contractor.
Technologies: Networks, System Administration, Troubleshooting, IT Support, Access Control, IT Audits, IoT Security, Cisco, MacBook, Windows, Microsoft, Antivirus Software, Monitoring, Anti-spam Protection, Firewalls, Google, Procure to Pay, Cybersecurity, Network Security, Network Protocols, Google+, L3 Network Protocol, HR Tools, Site Reliability Engineering (SRE), System Service & Hardware Control, Linux Servers, Windows Server, IT Infrastructure, IT, IT Networking, IP PBX, PBX, Infrastructure, Networking, Documentation, MacOS, DHCP, Universal Router, Dynamic Host Configuration Protocol (DHCP), Wireless Systems, Hotspot, PCI, Servers, Design, Microsoft Office, Microsoft Excel, Excel Expert, CTO, Leadership, VPN, Information Security, IT Administration, GoDaddy, Database Security, Microsoft 365, Windows 11, Google Cloud Platform (GCP), IT Management, Spreadsheets, Reports, Solution Architecture, Microsoft Exchange, Windows System Administration, Google Workspace, Business Services, Email, Gmail, IT Automation, DNS Configuration, Technical Consulting, Technical Leadership, Requirements Analysis, Windows 10, English, Mail Servers, SMTP, DNS Servers, IMAP, Microsoft Outlook, Outlook, Network Administration, Apple, Apple Mail, Role-based Access Control (RBAC), Fractional CTO, Intuit QuickBooks, Excel 365, Data Analysis, Excel 2010, Data Engineering, QuickBooks Desktop, Data Science, Cloud Platforms (e.g., AWS, Azure, Google Cloud), Security & Compliance Awareness, SaaS, System Design, Reporting, Data Visualization, Systems Monitoring, Domain Migration, Network Engineering, PDF, Office 365, Microsoft Servers, Local Networking, Network Infrastructure, Routing and Switching Protocols, Data Security, DNS, Email Delivery, DomainKeys Identified Mail (DKIM), SPF, Startups, Microsoft Visual Studio, Google Drive, Google Docs, Google Sheets, VoIP, VoIP Administration, APIs, Automation, API Integration, Project Management, MDM, HRIS, Content Migration, Performance Optimization, Web Design, Debugging, Workflow, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Communication, Advisory, Consulting, Deployment, Planning, Team Leadership, QuickBooks Online, Data Migration, Accounting Systems, Inventory Tracking, iOS, iOS Mobile Device Management (MDM), Endpoint Security, Technical Support, CompTIA, Endpoint Management, Endpoint Protection, Patch Management, Visio, Network Design, Network Topology, Systems Design, Design Thinking, Approval, API Connectors, Email Templates, Error Handling, Workflow Design, Email Migration, OneDrive, User Permissions, Security Audits, System Integration, Enterprise Resource Planning (ERP), Cloud Computing, User Onboarding, Troubleshooting & Issue Resolution, Compliance, Data Loss Prevention (DLP), System Architecture, Database Optimization, Multi-tenant Architecture, API Gateways, Asset Management, IT Asset Management (ITAM), Emailers, Process Automation, Google API, Stakeholder Engagement, Absence Management, Test Documentation, Technical Architecture, IT Consulting, SharePoint API, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Workflows, IT Operations Management (ITOM), Integrations, Full-stack Development, XML, Data Retention, .NET
IT Solutions Architect
2015 - 2016
Safaricom
- Designed enterprise information systems at Kenya's largest telecom, working directly with board-level stakeholders to align technical architecture with business strategy (TOGAF methodology).
- Assessed a broad range of information solutions and products, particularly document management, collaboration, and content management.
- Translated deep technical architecture into language board members could act on.
- Evaluated document management, collaboration, and content management solutions at telecom scale.
Technologies: Cisco, WAN, LAN, Multiprotocol Label Switching (MPLS), Customer Support, Cisco Wireless, Cisco Routers, FibreChannel, Solution Design, Presales, Network Operation Centers (NOC), IT Support, Google Cloud, IT Security, Security, MacBook, Google, Anti-spam Protection, Antivirus Software, Troubleshooting, Cybersecurity, Network Protocols, L3 Network Protocol, System Service & Hardware Control, Linux Servers, Windows Server, IT Infrastructure, IT, IT Networking, IP PBX, PBX, Infrastructure, Technical Writing, Networking, Technical Documentation, Documentation, MacOS, DHCP, Universal Router, Dynamic Host Configuration Protocol (DHCP), Wireless Systems, VLANs, Servers, Architecture, Design, Microsoft Office, Microsoft Excel, Excel Expert, VPN, Information Security, IT Administration, ITIL, Spreadsheets, Reports, Solution Architecture, Microsoft Exchange, Windows System Administration, IT Automation, DNS Configuration, Technical Consulting, Requirements Analysis, Windows 10, English, Business to Business (B2B), Outlook, Microsoft Outlook, Cloud, Cloud Migration, Cloud Platforms (e.g., AWS, Azure, Google Cloud), SaaS, Customer Relationship Management (CRM), Case Management, System Design, Reporting, Data Visualization, Systems Monitoring, Network Engineering, Microsoft Servers, Local Networking, Network Infrastructure, Routing and Switching Protocols, Microsoft Visual Studio, VoIP, VoIP Administration, Project Management, Communication, Advisory, Deployment, Planning, iOS, Technical Support, IT Service Management (ITSM), CompTIA, Endpoint Protection, Patch Management, Visio, Network Design, Network Topology, Systems Design, Design Thinking, Email Templates, Error Handling, Workflow Design, Troubleshooting & Issue Resolution, Cloud Architecture, Cloud Infrastructure, Microsoft, Stakeholder Engagement, Data Centers, Technical Architecture, Sales Engineering, IT Consulting, Integration, Administration, SharePoint Administration, Third-party APIs, Third-party Integration
ICT Officer
2011 - 2012
Nexus Networx
- Offered technical support on-site, via phone, or by email.
- Configured computer networks and structured cabling.
- Installed hardware and software systems and maintained or repaired equipment.
- Provided technical support services and closed-circuit television installation.
Technologies: Projects, CCNA, CompTIA Network+ Certification, Networks, IT Infrastructure, IT Support, Google Cloud, IT Security, Security, MacBook, Google, Anti-spam Protection, Antivirus Software, Troubleshooting, Monitoring, System Administration, Cybersecurity, Network Protocols, System Service & Hardware Control, Windows Server, IT, IT Networking, IP PBX, PBX, Infrastructure, Networking, Documentation, MacOS, DHCP, Universal Router, Dynamic Host Configuration Protocol (DHCP), Wireless Systems, Hotspot, Servers, Design, Microsoft Office, Microsoft Excel, Excel Expert, VPN, Information Security, IT Administration, Spreadsheets, Reports, Microsoft Exchange, Windows System Administration, DNS Configuration, Requirements Analysis, English, Outlook, Microsoft Outlook, Network Engineering, Microsoft Servers, Local Networking, Network Infrastructure, Routing and Switching Protocols, DNS, VoIP, VoIP Administration, Project Management, Debugging, Communication, Deployment, Planning, iOS, MDM, iOS Mobile Device Management (MDM), Endpoint Security, Technical Support, IT Service Management (ITSM), CompTIA, Endpoint Protection, Patch Management, Visio, Network Design, Network Topology, Systems Design, Design Thinking, Error Handling, Workflow Design, User Permissions, Troubleshooting & Issue Resolution, Asset Management, IT Asset Management (ITAM), Microsoft, Administration, Third-party Integration, IT Operations Management (ITOM), Data Retention
Experience
AI Agent for Automated ERP Purchase Order Verification
Designed and built a LangGraph-based AI agent that automates purchase order verification for enterprise ERP environments, replacing a manual back-office review process. The agent runs as a state machine and uses Claude's vision API to perform OCR and data extraction directly from scanned POs and invoices, then applies fuzzy vendor matching (via RapidFuzz) against master vendor records to catch discrepancies a human reviewer would miss. Built an Odoo XML-RPC integration for automated posting, with a SAP integration path scoped as a follow-on extension. The project demonstrates end-to-end AI agent orchestration — document ingestion, LLM-based extraction, business-rule validation, and system-of-record write-back — applied to a workflow every mid-size and enterprise finance team runs.
QuickBooks Desktop Transaction Automation Solution
Designed and developed an end-to-end QuickBooks Desktop transaction automation solution in C#/.NET 10 with a WPF desktop application, CLI, and shared service architecture integrated with the QuickBooks QBFC17 SDK. Automated the import of bank transaction spreadsheets into QuickBooks as Checks, Deposits, and Journal Entries, significantly reducing manual effort and data entry errors. Implemented comprehensive pre-upload validation against the Chart of Accounts, Class List, and Name List, along with intelligent duplicate detection, batch reconciliation, and balance validation to ensure financial data integrity. Built an Undo Upload capability to safely reverse posted batches while handling locked records and closed accounting periods. Created a configurable JSON-based rules engine for automatic account and class mapping. Delivered approximately 10,000 lines of production-ready C# code with around 100 xUnit automated tests and packaged the application as a professional WiX/MSI installer with deployment documentation.
SAP Security: Designed the SAP SoD Framework Securing 71+ Companies Against Fraud and Risk
https://news.sap.com/africa/2022/09/kenya-tea-development-agency-brews-perfect-technology-mix/Successfully implemented the SAP Enterprise Resource Planner (ERP) across 71 companies. Through meticulous user, role, and authorization creation across diverse modules such as finance, controlling, sales and distribution, and quality assurance, we achieved a remarkable cost reduction of $65 million annually.
Efficient SAP ERP implementation: seamless SAP ERP deployment. Ensuring the implementation process was smooth and aligned with each company's unique requirements.
Thorough users, roles, and authorizations management: data security and access controls meticulously defined user roles and authorizations for various personnel within each organization by tailoring the configurations to match specific roles and responsibilities, and enhanced system integrity, reducing the risk of unauthorized access and data breaches.
Cross-module expertise: Our comprehensive expertise spanned multiple modules, including finance, controlling, sales and distribution, and quality assurance. This proficiency allowed us to address each company's diverse needs and ensure the ERP's seamless integration with existing systems and processes.
Efficient SAP ERP implementation: seamless SAP ERP deployment. Ensuring the implementation process was smooth and aligned with each company's unique requirements.
Thorough users, roles, and authorizations management: data security and access controls meticulously defined user roles and authorizations for various personnel within each organization by tailoring the configurations to match specific roles and responsibilities, and enhanced system integrity, reducing the risk of unauthorized access and data breaches.
Cross-module expertise: Our comprehensive expertise spanned multiple modules, including finance, controlling, sales and distribution, and quality assurance. This proficiency allowed us to address each company's diverse needs and ensure the ERP's seamless integration with existing systems and processes.
Unified IT Ticketing Integration System (Slack, Jira & Gmail)
Designed and implemented an integrated IT service management workflow that unified Slack, Jira, and Gmail into a centralized ticketing and communication system. The solution enabled users to create, track, and resolve IT support requests directly from Slack messages, email requests, or Jira issue creation, ensuring seamless cross-platform incident management.
I developed structured workflows that automatically converted Gmail emails and Slack requests into Jira tickets, maintaining consistent categorization, prioritization, and assignment rules. The integration improved response times, reduced manual ticket logging, and enhanced visibility of incidents across support teams.
The system also supported automated notifications, status updates, and escalation workflows between Slack channels and Jira boards, ensuring real-time collaboration between technical teams and end users. This resulted in improved IT service efficiency, better accountability, and faster incident resolution.
I developed structured workflows that automatically converted Gmail emails and Slack requests into Jira tickets, maintaining consistent categorization, prioritization, and assignment rules. The integration improved response times, reduced manual ticket logging, and enhanced visibility of incidents across support teams.
The system also supported automated notifications, status updates, and escalation workflows between Slack channels and Jira boards, ensuring real-time collaboration between technical teams and end users. This resulted in improved IT service efficiency, better accountability, and faster incident resolution.
Streamlining Onboarding Excellence
Designing and implementing a cutting-edge workflow for automating the onboarding and systems access assignment process by transforming what was once a time-consuming and error-prone task into a seamless, efficient, and secure process.
The workflow also ensured strict adherence to security protocols and compliance standards, mitigating potential risks and bolstering data integrity. Automating this critical process has freed up valuable time for HR and IT teams to focus on strategic initiatives, driving innovation and growth throughout the organization.
The workflow also ensured strict adherence to security protocols and compliance standards, mitigating potential risks and bolstering data integrity. Automating this critical process has freed up valuable time for HR and IT teams to focus on strategic initiatives, driving innovation and growth throughout the organization.
Empowering Informed Decisions with Comprehensive Reports
Designed and implemented comprehensive reports that have revolutionized how critical information is gathered and utilized within the organization. The approach to generating reports on Rippling mobile device management agent installation status, device condition, device health, and computer inventory for efficient operations. By meticulously collecting and presenting this data in a user-friendly and visually appealing manner, teams can make informed decisions with unparalleled efficiency and precision.
The reports provide real-time visibility into the status of Rippling agent installations, enabling the IT department to monitor and manage device onboarding seamlessly. This enhanced oversight has resulted in reduced set up times, ensuring that new employees can access the resources they need from the moment they join the team. The reports capture device condition, and health has proactively identified and addressed potential hardware and software issues. Maintenance teams can now optimize their workflows, minimizing downtime and maximizing productivity across the organization. The computer inventory reports have streamlined asset tracking and resource allocation.
The reports provide real-time visibility into the status of Rippling agent installations, enabling the IT department to monitor and manage device onboarding seamlessly. This enhanced oversight has resulted in reduced set up times, ensuring that new employees can access the resources they need from the moment they join the team. The reports capture device condition, and health has proactively identified and addressed potential hardware and software issues. Maintenance teams can now optimize their workflows, minimizing downtime and maximizing productivity across the organization. The computer inventory reports have streamlined asset tracking and resource allocation.
Microsoft 365 Migration and Communication Platform Integration for Two Companies
I led the successful migration of two small businesses from a fragmented communication setup to a unified Microsoft 365 environment. Both companies were using POP3 email accounts via Bluehost (accessed through Gmail), alongside tools like Zoom, Skype, and Dropbox. I began by assessing their existing infrastructure and developed a comprehensive migration strategy. This involved transitioning all email accounts to Microsoft 365, preserving mailbox structures, and configuring Outlook for multi-account access. I migrated company documents from Dropbox to OneDrive and SharePoint, ensuring proper folder structure and permissions. Additionally, I integrated Zoom and Skype into the Microsoft 365 suite and deployed Microsoft Teams to centralize communication and collaboration. I provided user support and training, reorganized email rules post-migration, and ensured a smooth transition to the new digital workspace. The project enhanced operational efficiency, data security, and team collaboration across both organizations.
LMS Course Development and Integration
Designed, developed, and implemented a centralized learning management solution using Rippling LMS to streamline employee onboarding and continuous training. Created and structured engaging learning paths, built interactive courses, uploaded and organized training materials, and configured assessments to measure learner progress. Integrated the courses with automated onboarding workflows, ensuring new hires were automatically enrolled in role-specific training based on department, location, and employment type. Collaborated with cross-functional stakeholders to keep course content current, tracked completion and compliance through reporting dashboards, and optimized the learning experience by incorporating feedback and analytics. The project significantly reduced manual onboarding effort, improved training consistency across teams, and increased course completion rates through automated enrollment and progress tracking.
Enterprise ICT Infrastructure & Security Administration Platform
Designed, administered, and supported enterprise ICT infrastructure and security systems within a regulated environment. The project involved managing network, server, and identity and access management (IAM) services, including Active Directory, SAP Security (user provisioning, role design, segregation of duties), and endpoint protection systems. I was responsible for ensuring high availability of systems, enforcing cybersecurity controls, and supporting audit and compliance requirements.
I also supported system integrations across tools such as ServiceNow (ITSM), Microsoft 365, Linux/Windows servers, and monitoring solutions like Darktrace. Additionally, I contributed to backup management, incident response, and vulnerability remediation efforts. My role included ensuring operational stability, improving access governance, and supporting secure digital transformation initiatives across the organization.
I also supported system integrations across tools such as ServiceNow (ITSM), Microsoft 365, Linux/Windows servers, and monitoring solutions like Darktrace. Additionally, I contributed to backup management, incident response, and vulnerability remediation efforts. My role included ensuring operational stability, improving access governance, and supporting secure digital transformation initiatives across the organization.
IT Service Feedback & Client Experience Collection System
Designed and structured a client feedback and requirements collection system to improve how stakeholder and user requirements are gathered for IT and digital service delivery projects. The system focused on capturing structured input around user experience, service quality, branding needs, and technical expectations.
I developed standardized questionnaires and feedback forms used to engage clients and internal stakeholders before and during project delivery. The solution ensured consistent requirement gathering, reduced ambiguity in project scope, and improved alignment between business expectations and technical implementation.
The feedback framework also supported continuous service improvement by enabling teams to identify recurring issues, measure satisfaction, and refine ICT service delivery processes. It contributed to better decision-making in solution design and improved communication between technical teams and end users.
I developed standardized questionnaires and feedback forms used to engage clients and internal stakeholders before and during project delivery. The solution ensured consistent requirement gathering, reduced ambiguity in project scope, and improved alignment between business expectations and technical implementation.
The feedback framework also supported continuous service improvement by enabling teams to identify recurring issues, measure satisfaction, and refine ICT service delivery processes. It contributed to better decision-making in solution design and improved communication between technical teams and end users.
Accounting and Payroll Automation Using Quickbooks
I automated accounting tasks such as bookkeeping, invoicing, time tracking, expense tracking, and inventory tracking with increased accuracy. This allowed businesses to easily track employee hours, set up payment schedules, and pay employees.
Enterprise Identity & Access Management (IAM) Governance Framework
Designed and managed an enterprise Identity and Access Management (IAM) framework focused on secure user provisioning, role-based access control (RBAC), and segregation of duties (SoD) enforcement. The project involved administering Active Directory and SAP Security environments to ensure users were granted appropriate access in accordance with defined roles and business rules.
I was responsible for designing and maintaining access control structures, managing user lifecycle processes (joiners, movers, leavers), and ensuring compliance with audit and governance requirements. I collaborated with audit and infrastructure teams to reduce access risks and strengthen identity governance across critical business systems. The framework improved visibility into access, reduced the risk of privilege escalation, and strengthened the overall security posture.
I was responsible for designing and maintaining access control structures, managing user lifecycle processes (joiners, movers, leavers), and ensuring compliance with audit and governance requirements. I collaborated with audit and infrastructure teams to reduce access risks and strengthen identity governance across critical business systems. The framework improved visibility into access, reduced the risk of privilege escalation, and strengthened the overall security posture.
Enterprise Infrastructure & Systems Administration Platform
Supported and administered enterprise-grade IT infrastructure spanning Windows and Linux servers, ensuring high availability, performance, and secure service delivery across business-critical systems. The environment included Active Directory, email systems (IBM Notes), and core enterprise applications integrated within a centralized IT ecosystem.
I was responsible for server administration, system monitoring, performance optimization, and troubleshooting infrastructure issues. The role also included coordinating system upgrades, managing configuration changes, and ensuring operational stability across production environments. This work contributed to improved system uptime, reduced incidents, and more reliable service delivery across the organization.
I was responsible for server administration, system monitoring, performance optimization, and troubleshooting infrastructure issues. The role also included coordinating system upgrades, managing configuration changes, and ensuring operational stability across production environments. This work contributed to improved system uptime, reduced incidents, and more reliable service delivery across the organization.
Enterprise Cybersecurity Monitoring & Incident Response System
Supported enterprise cybersecurity operations through the deployment and management of endpoint protection, threat monitoring, and incident response systems. The environment included tools such as Symantec Endpoint Protection Manager and Darktrace for real-time threat detection and response.
I was responsible for monitoring security alerts, investigating potential threats, coordinating incident response activities, and ensuring timely remediation of vulnerabilities. The role also involved supporting backup and recovery processes, strengthening endpoint security policies, and assisting in compliance reporting. These efforts improved threat visibility, reduced response times, and strengthened the organization’s overall security posture.
I was responsible for monitoring security alerts, investigating potential threats, coordinating incident response activities, and ensuring timely remediation of vulnerabilities. The role also involved supporting backup and recovery processes, strengthening endpoint security policies, and assisting in compliance reporting. These efforts improved threat visibility, reduced response times, and strengthened the organization’s overall security posture.
Real Estate Property & Tenant Management System
Designed and developed a comprehensive web-based real estate management system that streamlines property and tenant administration for property managers and landlords. The platform automates the complete rental lifecycle, including tenant onboarding, lease management, invoice generation, online payment processing, automated payment reminders, and rent tracking. It also provides property owners with real-time dashboards and detailed financial and occupancy reports, enabling data-driven decision-making. I was responsible for the end-to-end solution, including system architecture, database design, back-end development, front-end implementation, workflow automation, reporting, and deployment. The application significantly reduced manual administrative work, improved payment collection efficiency, and provided greater visibility into property performance through centralized analytics.
IT Automation & Security for a Global Climate-Tech Workforce
Served as IT Support and Security Specialist for Pachama, a climate-tech company coordinating a distributed workforce across multiple countries and time zones. Authored the company's ICT policy from scratch, aligning IT strategy with the business as it scaled, and revamped onboarding workflows to be faster and more secure. Built real-time device-provisioning visibility for the international workforce using Rippling, Apple Business Manager, and NordLayer VPN, and ran regular security audits on Google Cloud Platform to close compliance and configuration gaps. Configured DNS and mail infrastructure and integrated Slack, Zoom, and Notion into a consistent toolset. Results: cybersecurity incidents down 30% in six months, onboarding time down 20%, and a 99% help-desk satisfaction rating with a 90% first-contact resolution rate sustained at global scale.
Python Agent for SAP Segregation-of-Duties Conflict Detection
Built a complete Python agent that automates Segregation-of-Duties (SoD) conflict detection for SAP environments — a control every enterprise SAP shop needs but most still runs as a slow, manual audit exercise. The agent ingests AGR_USERS and AGR_TCODES CSV exports and applies field-level ACTVT (activity-level) filtering sourced from SUIM extracts, then evaluates each user/role combination against a conflict rule matrix covering procure-to-pay, financial posting, user/role administration, and treasury processes. Implemented three-way match logic (confirmed match, confirmed non-match, unverified) so findings can be triaged by confidence rather than manually re-checked. The design draws on hands-on SAP authorization analysis — weighing SE16N against SUIM, and identifying the minimum viable table set (AGR_1251, AGR_USERS, AGR_DEFINE, AGR_AGRS, USR02) needed to keep exports complete without hitting row-truncation limits.
Education
2012 - 2015
Bachelor's Degree in Information Technology
Jomo Kenyatta University of Agriculture and Technology - Nairobi, Kenya
Certifications
APRIL 2026 - PRESENT
ERP Systems & Database Management, Development, Maintenance and Upgrade
The Computer Society of Kenya
NOVEMBER 2025 - PRESENT
Okta
Udemy
NOVEMBER 2025 - PRESENT
Power Automate - Complete Guide to Microsoft Power Automate
Udemy
OCTOBER 2025 - PRESENT
Mastering Microsoft 365 SharePoint Online: Essential Guide
Udemy
OCTOBER 2025 - PRESENT
Business Writing & Technical Writing Immersion
Udemy
APRIL 2025 - PRESENT
Generative AI, ChatGPT, Copilot & AI Agents Masterclass 2025
Udemy
FEBRUARY 2025 - PRESENT
Hacking Public Speaking
Udemy
MAY 2024 - PRESENT
Cloud Computing Azure
Proven Training & Consultancy Solutions Limited
SEPTEMBER 2022 - PRESENT
Privacy and Data Protection for Champions
The Computer Society of Kenya
FEBRUARY 2022 - PRESENT
Scrum Fundamentals Certified
Scrum.org
NOVEMBER 2019 - PRESENT
SAP ADM950: Secure System Management
SAP
NOVEMBER 2019 - PRESENT
SAP ADM940: AS ABAP Authorization Concept
SAP
NOVEMBER 2019 - PRESENT
SAP ADM: 900 System Security Fundamentals
SAP
NOVEMBER 2019 - PRESENT
Salesforce Certified Administrator in Enterprise Linux
SUSE
SEPTEMBER 2016 - PRESENT
Data Warehouse Specialist
IBM
SEPTEMBER 2010 - PRESENT
CompTia Network + Support Skills
CompTIA
Skills
Libraries/APIs
OneDrive, SharePoint API, Slack API, Google API, Claude API, QuickBooks API, REST APIs, Google Drive API, API Development
Tools
SAP Security, VPN, SAP Quality Assurance (QA), SAP Portal, SAP Controlling (CO), SAP S/4HANA, Microsoft Excel, Spreadsheets, Microsoft Exchange, Google Workspace, Microsoft Teams, Microsoft Outlook, Jira, Google Sheets, Excel 2010, ChatGPT, Microsoft Copilot, Visio, Microsoft Visual Studio, Google Docs, Microsoft Power Apps, Adobe, Grafana, Claude, Microsoft AI, SAP Solution Management, Jamf Pro, Microsoft Intune, Zapier, VMware, SAP Workflow, SAP Plant Maintenance (PM), Slack, Zoom, Notion, Azure Active Directory B2C (ADB2C), Apple Mail, SAP2000, LaTeX, Skype, Microsoft Power Pages, Google Forms, Darktrace, IBM Notes, Git, Odoo
Languages
ABAP, SQL, Bash, XML, PHP, Java, HTML, Python, C#, VB.NET, C++, XAML, JavaScript, HTML5, CSS3, C#.NET
Frameworks
SPF, .NET, Windows PowerShell, Windows Presentation Foundation (WPF)
Paradigms
Scrum, Agile, Penetration Testing, Change Management, Testing, ITIL, Requirements Analysis, Role-based Access Control (RBAC), DevOps, Automation, Design Thinking, High-performance Computing (HPC), SCORM, Database Design, Agile Software Development, UI Design, UX Design
Platforms
Windows, SAP HANA, Linux, Microsoft, Windows Server, Amazon Web Services (AWS), MacOS, Windows Server 2016, Google Cloud Platform (GCP), Azure, SharePoint, SharePoint 365, Microsoft Power Automate, Microsoft Copilot Studio, Microsoft Power Platform, iOS, WordPress, Bluehost, HubSpot, Google AppSheet, Apple, Dropbox, Microsoft Dynamics 365, Power Automate Cloud Flow, Windows Server 2019, Desktop
Storage
FibreChannel, Google Cloud, Database Security, Azure Active Directory, Microsoft Entra ID, Microsoft SQL Server, Data Centers, Databases, Database Modeling, SAP S/4HANA Cloud, JSON, Data Integration, MySQL, Data Validation, XML-RPC
Industry Expertise
Cybersecurity, Project Management, Web Design, Accounting
Other
SAP, SAP HR Security, SAP BI Security, Networks, IP Networks, WiFi, Cisco, Cisco Switches, Firewalls, Authorization, Data Privacy, Networking, Policy, SAP Enterprise Portal, Microsoft Office, Web Development, Algorithms, Data Structures, Scrum Master, Scrum Product Owner, Authentication, User Authentication, IT Audits, Back-end Admin Systems, SANs, Business Continuity Planning (BCP), Disaster Recovery Plans (DRP), Cisco Routers, LAN, WAN, Access Control, DNS, Linux Servers, SAP ERP, Customer Support, Solution Design, Presales, Projects, CCNA, CompTIA Network+ Certification, IT Infrastructure, SAP Implementation, SAP Integration, User Roles, IT Support, IT Security, Security, MacBook, System Administration, Monitoring, Procure to Pay, Troubleshooting, IoT Security, Antivirus Software, Anti-spam Protection, Google, Network Security, Network Protocols, Google+, L3 Network Protocol, HR Tools, Site Reliability Engineering (SRE), System Service & Hardware Control, IT, IT Networking, Infrastructure, Technical Writing, Technical Documentation, Documentation, FortiGate, DHCP, Universal Router, Dynamic Host Configuration Protocol (DHCP), Wireless Systems, Fortinet Firewall Configuration, Hotspot, PCI, Servers, Architecture, Design, Enterprise Resource Planning (ERP), Active Directory Federation, Excel Expert, CTO, Leadership, Information Security, IT Administration, GoDaddy, Microsoft 365, Windows 11, SAP Testing, IT Management, Reports, Office 365, Intuit QuickBooks, QuickBooks Online, Excel 365, Mobile Device Management (MDM), iOS Mobile Device Management (MDM), IT Automation, Workflow, Solution Architecture, Windows System Administration, Gmail, Email, Business Services, DNS Configuration, Technical Consulting, Technical Leadership, Windows 10, APIs, English, MDM, Mail Servers, SMTP, DNS Servers, IMAP, Outlook, Network Administration, Absence Management, SAP Architecture, Teams, Identity & Access Management (IAM), Multi-factor Authentication (MFA), Cloud, Fractional CTO, Data Analysis, Data Engineering, QuickBooks Desktop, Data Science, Cloud Migration, Cloud Platforms (e.g., AWS, Azure, Google Cloud), Security & Compliance Awareness, SaaS, Case Management, System Design, Generative Artificial Intelligence (GenAI), Data Wrangling, Data Visualization, Active Directory (AD), Customer Relationship Management (CRM), Systems Monitoring, Virtualization, Domain Migration, Cloudflare, Microsoft Entra, Network Engineering, PDF, Data Processing, OpenAI, Human Resources (HR), Microsoft Servers, Local Networking, Network Infrastructure, Routing and Switching Protocols, Data Security, Email Delivery, DomainKeys Identified Mail (DKIM), Startups, Jira Administration, Jira Administrator, Jira Service Management, Google Drive, VoIP, VoIP Administration, SharePoint Online, API Integration, Large Language Models (LLMs), HRIS, Okta, Integration, ITSM, Content Migration, Performance Optimization, Debugging, Workflow Automation & System Integration, Minimum Viable Product (MVP), AI Automation, Workflow Automation, Agentic AI, Communication, Advisory, Consulting, Deployment, Planning, Team Leadership, Data Migration, Accounting Systems, Inventory Tracking, AI Tools, Endpoint Security, Technical Support, IT Service Management (ITSM), CompTIA, Endpoint Management, Endpoint Protection, Patch Management, Network Design, Network Topology, Systems Design, Approval, API Connectors, Email Templates, Error Handling, Job Schedulers, Webhooks, Workflow Design, Email Migration, User Permissions, Security Audits, Cloud Computing, Microsoft Azure, System Integration, Ticketing Systems, User Onboarding, Troubleshooting & Issue Resolution, Compliance, Infrastructure as Code (IaC), Cloud Architecture, Azure Administrator, Data Loss Prevention (DLP), System Architecture, Data Governance, Cloud Infrastructure, Code Review, Database Optimization, Multi-tenant Architecture, IT Operations Management (ITOM), Stakeholder Engagement, Process Automation, Asset Management, IT Asset Management (ITAM), Emailers, SharePoint Migration, Test Documentation, Technical Architecture, Sales Engineering, IT Consulting, Administration, SharePoint Administration, Third-party APIs, Third-party Integration, Workflows, ITIL 4, Learning Management Systems (LMS), Dashboards, Integrations, Full-stack Development, Data Retention, Microsoft Lists, DMZ Networks, Network Operation Centers (NOC), Audits, SAP HCM, IP PBX, PBX, VLANs, SAP Warehouse Management System (WMS), Network Management Stations (NMS), Business to Business (B2B), Artificial Intelligence (AI), AI Agents, Business Analysis, Reporting, Data Modeling, Fortinet, Jamf, Prometheus, API Gateways, Data Encryption, eCommerce, IT Project Management, Multiprotocol Label Switching (MPLS), Domain DNS Setup, Cisco Wireless, User Flows, QuickBooks Point of Sale, QuickBooks Advance Reporting, HubSpot CRM, Microsoft OneDrive, Apple Business Manager, NordLayer VPN, Public Speaking, Data, Big Data, Single Sign-on (SSO), User Groups, AI Integration, GDPR, ISO 27001, Symantec, Backups, IT Troubleshooting, Incident Response, Vulnerability Management, Questionnaires, Enterprise Architecture, SDKs, Desktop App, qbXML, Data Mapping, Software Development, .NET 10, COM Interop, Payment Gateways, Software Architecture, Relational Data Mapping, Cloud Engineering, Rippling, Analysis, CSV, CSV Import
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