Dinesh Gadam
Verified Expert in Engineering
Salesforce Administrator and Developer
Pandharpur, Maharashtra, India
Toptal member since January 20, 2025
Dinesh is a Salesforce administrator with expertise in customizing Salesforce to improve business processes and user adoption. He has worked with organizations like Engie and Freeyou Insurance, specializing in Salesforce Service Cloud, Financial Services Cloud, and 3rd-party apps. Dinesh has successfully implemented automation flows, designed dynamic dashboards, and led projects such as a company-wide ticketing system for 100+ users, driving CRM success and operational efficiency.
Portfolio
Experience
- English - 10 years
- Salesforce - 2 years
- Slack - 2 years
- Customer Relationship Management (CRM) - 1 year
- Microsoft PowerPoint - 1 year
- Google Workspace - 1 year
- Administration - 1 year
- Excel 2016 - 1 year
Preferred Environment
Slack
The most amazing...
...system I've developed is a company-wide ticketing system for 100+ users at Engie Deutschland, streamlining Salesforce issue tracking.
Work Experience
CRM and Marketing Automation Specialist
Dürr Systems AG
- Led CRM process and change initiatives end-to-end, delivering requirements analysis, data mapping, UAT execution, and quality assurance while aligning multiple global stakeholders.
- Served as Global Key User for Salesforce OneCRM “Customer 360,” continuously enhancing platform capabilities, ensuring data integrity, process quality, and scalable global CRM operations.
- Acted as product owner for Pardot (Account Engagement) and SalesViewer, driving marketing automation, lead tracking, and seamless integration between CRM and marketing tools.
Salesforce Operator
Freeyou Insurance AG
- Optimized email-to-case processes using Salesforce Einstein for intelligent classification of cases.
- Developed comprehensive training materials and documentation to improve user adaptation.
- Configured omnichannel for skill- and queue-based routing and implementation of automation with Salesforce Flows.
Salesforce Administrator
ENGIE
- Developed a ticketing system for 100+ users to streamline tracking issues in Salesforce.
- Customized Salesforce by creating custom objects, fields, layouts, flows, and apps.
- Ensured robust security by managing roles, profiles, and sharing rules.
Experience
Salesforce Ticketing System for Renewable Energy Company
• Creating custom objects, fields, and layouts to align with the company's unique needs.
• Automating workflows, process builders, and approval processes to facilitate ticket management.
• Conducting training sessions for staff to ensure smooth adoption and effective use of the system.
• Collaborating closely with stakeholders to gather requirements and implement feedback.
• Collaborating with external consultants to ensure compatibility with 3rd-party tools and system updates.
This project improved operational efficiency and user satisfaction by providing a centralized platform for issue resolution and system improvement requests.
Education
Master of Business Administration (MBA) in Engineering and Interdisciplinary Management
HTW Berlin - University of Applied Sciences - Berlin, Germany
Certifications
Email Marketing
HubSpot Academy
Salesforce Certified Administrator
Salesforce
Skills
Tools
Excel 2016, Slack, Microsoft PowerPoint, ChatGPT, Google Workspace
Languages
Python
Paradigms
Automation
Platforms
Salesforce, WordPress, HubSpot
Other
Administration, English, Customer Relationship Management (CRM), German, Communication, Time Management, Email Marketing
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