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Gaurav Garg
Verified Expert in Engineering
Salesforce Developer
Singapore, Singapore
Toptal member since November 16, 2022
Bio
Gaurav is a 9x Salesforce certified professionl with over 10 years of experience within Salesforce and project delivery. He's proficient in Lightning Web Component (LWC) and Salesforce Lightning and Classic. Being proficient in code design patterns for scenarios and process-based structures, Gaurav designed schema structures to handle eCommerce, manufacturing, and insurance industry processes. He led an API structure model deisgn that brought low maintenance and scalability to a project.
Portfolio
Panasonic
Code Deployment, Source Code Review, System Architecture Design...
Just Energy
Salesforce Cloud Flow, Salesforce Lightning, Lightning Components...
AXA Group
APEX Code, Lightning Components, APIs, REST APIs, Visualforce...
Experience
- Salesforce REST API - 6 years
- Salesforce Community - 6 years
- Data Migration - 5 years
- Lightning Components - 5 years
- Code Deployment - 5 years
- Database Schema Design - 5 years
- Salesforce DX - 3 years
- Email - 2 years
Work Experience
Solution Architect
2022 - PRESENT
Panasonic
- Created a tool for the NZ and Vietnam teams to easily upload customer info, assets, warranties, and work orders and order line items in bulk. It should validate data, detect errors, and track successful uploads.
- Worked on a tool where Azure DevOps aids in tracking sprints and deployment cycles, enabling the identification of priorities, task assignment, and progress monitoring.
- Developed a country-specific sequence system that enhances the user experience by allowing teams to easily view all allocated jobs and identify any missed tasks.
- Created a system to manage interface calls and log incoming and outgoing request responses, including success or failure. Implemented a mechanism to easily retrigger requests on an ad hoc basis.
Technologies: Code Deployment, Source Code Review, System Architecture Design, System Architecture, Salesforce, Salesforce.com Administration, Salesforce System Administration, Lighting, Visualforce, Salesforce REST API, Salesforce Reports, Salesforce API, Salesforce Apex, Force.com, Flow, CRM Implementation (Salesforce), SAP, Architecture, Salesforce Deployment, Staff Management & Development, Visualforce Pages, Salesforce Service Cloud, Client Portals, Agency Websites, Salesforce Community Cloud Certification
Team Lead
2021 - 2022
Just Energy
- Implemented Flow and Lightning Web Components (LWC) in our community to create a guided registration process, making it easier for users to complete their registration step by step.
- Built the package scalably and structurally to deploy on the app exchange website. Tracked as a DevOps story at the client-purchased system.
- Used by multiple clients outside and inside the company to complete their journey to register for a utility.
- Created an unmanaged package to handle API middleware between three systems. The package was installed into four different Salesforce environments to interact with specific systems to register client requests.
Technologies: Salesforce Cloud Flow, Salesforce Lightning, Lightning Components, Lightning Communities, REST APIs, Unmanaged Package, API Design, Salesforce, Salesforce Sales Cloud, Salesforce.com Administration, Salesforce System Administration, Lighting, Salesforce REST API, Force.com, Flow, CRM Implementation (Salesforce), Architecture, Salesforce Deployment, Staff Management & Development, Visualforce Pages, Salesforce Service Cloud, Client Portals, Agency Websites, Salesforce Community Cloud Certification
Salesforce Senior Consultant
2020 - 2022
AXA Group
- Worked on a generic navigation bar-based pop-up showing specific fields for user input. It shows specific error or success messages.
- Used and internally tracked as Salesforce internal ticketing system.
- Helped community and internal lightning users to use the navigation bar as input values and show only specific fields needed instead of the entire page layout.
- Built and managed Salesforce interface API design to interact with the new and renewal insurance systems.
Technologies: APEX Code, Lightning Components, APIs, REST APIs, Visualforce, Salesforce Community, Salesforce Lightning, Lightning Communities, Salesforce, Salesforce Sales Cloud, Salesforce.com Administration, Salesforce System Administration, Lighting, Salesforce REST API, Conga Composer, Force.com, Flow, CRM Implementation (Salesforce), Architecture, Salesforce Deployment, Visualforce Pages, Salesforce Service Cloud, Client Portals, Agency Websites, Salesforce Community Cloud Certification
Business Associate Representative
2019 - 2020
Shopee
- Implemented an Apex design pattern for seller information, including sellers from nine countries.
- Tracked in an internally built tool on the Salesforce platform.
- Led the pattern design that solved the CPU time and SOQL limit error and completed the process in less than 20% of the time as compared to previously. The code was so modular that 90% of the existing code could be used for another country launch.
Technologies: Apex, Apex Classes, Apex Triggers, Batch Apex, Apex Scheduler, Salesforce Lightning, Lightning Components, Software Design Patterns, Salesforce, Salesforce Sales Cloud, Salesforce.com Administration, Salesforce System Administration, Salesforce REST API, Force.com, CRM Implementation (Salesforce), Architecture, Salesforce Deployment, Visualforce Pages, Salesforce Community Cloud Certification
Team Lead
2018 - 2018
Accenture
- Built and maintained Salesforce Lightning Components to seamlessly interface with Lightning Flows for an energy project. These Screen Flows enable customers to enter information step-by-step and access real-time data from the back-end system.
- Used Jira as a reporting tool for task assignment and completion.
- Collaborated within a team of 10 to successfully achieve our objectives within the allotted time frame while ensuring a high-quality standard.
Technologies: Apex, Apex Classes, APEX Code, Apex Triggers, Apex Scheduler, API Design, APIs, Batch Apex, Salesforce SOQL/SOSL, SOQL, Salesforce Object Search Language (SOSL), Salesforce Lightning, Lightning Components, Lightning Design System, Screen Flows, Salesforce Lightning Flows, Salesforce Deployment, Visualforce Pages
Team Lead
2017 - 2018
Rightpoint Consulting
- Transformed Salesforce Classic into Lightning using Salesforce tools.
- Utilized Jira for task assignment and progress tracking.
- Exposed multiple Salesforce APIs to interact with the hospital system to provide patient and doctor information in real time to easily track their day-to-day appointments and availability.
Technologies: Apex, Apex Classes, APEX Code, Apex Scheduler, Apex Triggers, APIs, Batch Apex, Salesforce Deployment, Visualforce Pages
Senior Developer
2014 - 2017
Metacube
- Managed Cadence CRM system for sales and service cloud.
- Contributed to the setup of sales cloud, enhancing opportunities, quotations, and forecasting capabilities to facilitate deal closure."
- Set up a service cloud to help grievances from end customers with the help of case management, email-to-case, escalations rules, and classic community.
Technologies: Apex, Apex Classes, APEX Code, Apex Scheduler, Apex Triggers, APIs, Batch Apex, Conga Composer, CRM Implementation (Salesforce), Customer Relationship Management (CRM), Salesforce, Salesforce Deployment, Visualforce Pages
Project History
Insurance Sector
Problem Statement
A well-known insurance company was heavily invested in the Salesforce platform across the entire organization. It wanted to build its entire campaigning and lead nurturing process and customer support in Salesforce by leveraging sales, marketing, service, and community cloud features.
Solution Implemented
• Created a roadmap of release phases, targeting clients' requirements based on priority.
= Extended partner community and sales cloud to create and manage offline and online campaigns in Salesforce and add-on functionality to notify target audience using marketing cloud email and SMS services.
• Integrated multi-channel lead forms like web-based, email-based, referral-based, third-party integration, and official website in the Sales cloud. Auto assignments of incoming lead to the agents based on their campaign details.
• Emails and SMS-based lead onboarding journeys created in the Marketing Cloud to manage and engage with leads and agents.
• Provided well focussed customer support using case management in the customer community via case assignment and escalations. surveys and articles for self-support.
A well-known insurance company was heavily invested in the Salesforce platform across the entire organization. It wanted to build its entire campaigning and lead nurturing process and customer support in Salesforce by leveraging sales, marketing, service, and community cloud features.
Solution Implemented
• Created a roadmap of release phases, targeting clients' requirements based on priority.
= Extended partner community and sales cloud to create and manage offline and online campaigns in Salesforce and add-on functionality to notify target audience using marketing cloud email and SMS services.
• Integrated multi-channel lead forms like web-based, email-based, referral-based, third-party integration, and official website in the Sales cloud. Auto assignments of incoming lead to the agents based on their campaign details.
• Emails and SMS-based lead onboarding journeys created in the Marketing Cloud to manage and engage with leads and agents.
• Provided well focussed customer support using case management in the customer community via case assignment and escalations. surveys and articles for self-support.
eCommerce Platform
Problem Statement
An emerging multinational eCommerce platform wanted to leverage the Salesforce platform, including sales and marketing cloud features, to digitize seller information and customer engagements to attain the below pain points:
• Seller's KPI, including sales cloud.
• Customer feedback, sales, and marketing cloud.
• Engaging and procuring customer base.
• Regional promotional email.
Solution Implemented
Integrated core-system with the sales cloud to gather information on top sellers based on regional criteria and created a highly configurable tool for the regional team to enter their seller's filter points. These are then applied to the seller's information to generate KPIs daily, weekly, and monthly, visualized through reports. The functionality provided allowed the regional team to create survey information for developing dynamic templates in the sales cloud and the marketing team to trigger surveys via the marketing cloud, track customer responses, and sync with the sales cloud.
Each step involves various customer lifecycle journeys to engage and nurture customers. Automations are in place to notify customers of upcoming sales and offers on eCommerce platforms.
An emerging multinational eCommerce platform wanted to leverage the Salesforce platform, including sales and marketing cloud features, to digitize seller information and customer engagements to attain the below pain points:
• Seller's KPI, including sales cloud.
• Customer feedback, sales, and marketing cloud.
• Engaging and procuring customer base.
• Regional promotional email.
Solution Implemented
Integrated core-system with the sales cloud to gather information on top sellers based on regional criteria and created a highly configurable tool for the regional team to enter their seller's filter points. These are then applied to the seller's information to generate KPIs daily, weekly, and monthly, visualized through reports. The functionality provided allowed the regional team to create survey information for developing dynamic templates in the sales cloud and the marketing team to trigger surveys via the marketing cloud, track customer responses, and sync with the sales cloud.
Each step involves various customer lifecycle journeys to engage and nurture customers. Automations are in place to notify customers of upcoming sales and offers on eCommerce platforms.
Education
2010 - 2013
Master's Degree in Computer Science
Narsee Monjee Institute of Management Studies - Mumbai, India
2007 - 2010
Bachelor's Degree in Computer Science
Birla Institute of Technology, Mesra - Jaipur, India
Certifications
MAY 2020 - PRESENT
Salesforce Certified Marketing Cloud Email Specialist
Salesforce.com
JANUARY 2019 - PRESENT
Salesforce Certified Platform Developer II
Salesforce.com
AUGUST 2018 - PRESENT
Salesforce Certified Service Cloud Consultant
Salesforce.com
MARCH 2018 - PRESENT
Salesforce Certified Platform App Builder
Salesforce.com
NOVEMBER 2017 - PRESENT
Salesforce Certified Experience Cloud Consultant
Salesforce.com
SEPTEMBER 2017 - PRESENT
Salesforce Certified Sales Cloud Consultant
Salesforce.com
JULY 2017 - PRESENT
Salesforce Certified Administrator
Salesforce.com
AUGUST 2016 - PRESENT
Salesforce Certified Platform Developer
Salesforce.com
Skills
Libraries/APIs
Salesforce REST API, REST APIs, Salesforce API, Salesforce Bulk API, jQuery
Tools
Lightning Communities, Batch Apex, Salesforce Sales Cloud, Flow, Visualforce Pages, Salesforce DX, Conga Composer, Salesforce Marketing Cloud, Lightning Design System
Languages
APEX Code, Apex, SOQL, JavaScript, Salesforce Object Search Language (SOSL), Java, CSS, HTML, SQL, Java 8, Visual Basic 6 (VB6)
Frameworks
Lightning Components, Visualforce
Platforms
Salesforce SOQL/SOSL, Salesforce, Software Design Patterns
Storage
Database Migration, Databases
Other
Code Deployment, Data Migration, Salesforce Reports, Salesforce Community, APIs, Salesforce Lightning, API Design, Apex Classes, Apex Triggers, Apex Scheduler, Integration, Certified Salesforce Administrator, Salesforce.com Administration, Salesforce System Administration, Lighting, Salesforce Apex, Force.com, Architecture, Salesforce Deployment, Salesforce Service Cloud, Client Portals, Agency Websites, Salesforce Community Cloud Certification, Source Code Review, System Architecture, Salesforce Cloud Flow, Marketing Cloud, User Interface (UI), Email, Database Schema Design, CRM Implementation (Salesforce), SAP, Staff Management & Development, System Architecture Design, Unmanaged Package, Salesforce Journey Builder, Automation Studio, Screen Flows, Salesforce Lightning Flows, Customer Relationship Management (CRM), Data Structures, Reports, Dashboards, System Administration, Sales Reports, Documentation, Salesforce Reporting & Dashboards
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