Gregory Jorgensen
Verified Expert in Engineering
Full-stack Developer
Davidsonville, MD, United States
Toptal member since September 12, 2022
Greg is an experienced, certified, and TS-cleared IT professional primarily suited to deliver custom applications leveraging the ServiceNow platform. He uses ServiceNow through a deep comprehension of relational database concepts and web-based application architecture. Greg has strong interpersonal and communication skills, solid expertise as a full-stack developer, and a practical understanding of ITSM at an enterprise level.
Portfolio
Experience
- SQL - 15 years
- Technical Project Management - 15 years
- IT Service Management (ITSM) - 8 years
- IT Project Management - 8 years
- Agile Sprints - 8 years
- Robotic Process Automation (RPA) - 4 years
- ServiceNow - 4 years
- App Engines - 2 years
Preferred Environment
ServiceNow
The most amazing...
...project I've recently worked on is a complete App Engine solution leveraging Flow Designer to replace what would have been thousands of lines of custom code.
Work Experience
Senior Partner
VisualPoint, Inc.
- Served as a solution engineer and change manager at the National Information Technology Center (NITC) from the United States Department of Agriculture, the largest government-owned hybrid cloud data center.
- Managed the implementation of an enterprise-level, multi-tenant UiPath robotic process automation platform for the US Department of Agriculture.
- Led the end-to-end system implementation, maintenance, and enhancement of a service order reporting and tracking system for the US Department of Agriculture in collaboration with the Washington Communications and Technology Services (WCTS).
Experience
ServiceNow AppEngine
• Sophisticated architecture, including table inheritance and several machine-to-machine relationships
• Heavy use of Flow Designer with dozens of flows, subflows, and actions
• UI/UX customization, including business rules, client scripts, UI actions, UI policies, and scripts
• Application reports and user dashboards
• PDF generation for key outputs
• Full import of legacy data
• Role and group hierarchy and custom ACLs
• User training and empowerment
Education
Master's Degree in Biotechnology Research
Johns Hopkins University - Maryland, USA
Certifications
Certified Implementation Specialist – Customer Service Management
ServiceNow
Certified Implementation Specialist – IT Service Management
ServiceNow
ServiceNow Certified Application Developer
ServiceNow
UiPath Certified RPA Associate
UiPath
ServiceNow Certified System Administrator
ServiceNow
AWS Certified Solutions Architect
Amazon Web Services
Project Management Professional (PMP)
PMI
Skills
Tools
App Engines
Languages
SQL
Other
Technical Project Management, Platform as a Service (PaaS), IT Service Management (ITSM), Agile Sprints, ServiceNow, Robotic Process Automation (RPA), IT Project Management, Cloud, Machine-to-Machine (M2M)
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