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Hemalatha Gurunadaiah
Verified Expert in Engineering
QA Engineer and Developer
Cumming, GA, United States
Toptal member since June 6, 2024
Bio
Hemalatha is a dedicated QA lead and manager with 17 years of experience in the banking, mortgage, and healthcare industries. She specializes in API, mobile, and database testing and ensures product quality through meticulous testing methodologies and effective team leadership. Hemalatha has managed onsite and offshore models, driving successful CRM to Salesforce conversion projects.
Portfolio
Cigna
Mobile App Testing, BrowserStack, Postman, API Testing, Documentation...
HVH Precision Analytics
MuleSoft API, Salesforce, Jira, Azure DevOps, Database Testing, Test Cases
Cognizant
VersionOne, Agile Product Delivery, E2E Testing, Test Cases
Experience
- Agile Software Testing - 13 years
- Database Testing - 8 years
- APIs - 8 years
- Jira - 8 years
- Postman - 5 years
- Salesforce - 5 years
- BrowserStack - 2 years
- Mobile App Testing - 2 years
Preferred Environment
Salesforce, APIs
The most amazing...
...thing I've implemented is a testing center of excellence (TCoE), achieving zero defect leakage to production despite the lack of QA processes.
Work Experience
Senior QA Advisor
2022 - 2024
Cigna
- Oversaw a team of eight engineers working in an agile environment. Led the testing team onsite and offshore to convert legacy applications to digital for consumers on the mycigna.com web portal with extensive API testing involved.
- Managed a digital transformation testing project for mobile app implementation in iOS and Android, involving multiple teams with intertwining dependencies. Tracked the status and reported to higher management for visibility on quality standards.
- Steered the test strategy, formed the test teams, and handled resource selections, training resources on API, and BrowserStack and database testing.
- Collaborated daily with project stakeholders across multiple integrated teams, including project program managers, business analysts, system architects, and senior developers.
- Queried reports in Jira to share status reports on various test metrics, such as test cases, defects, and traceability matrix, to showcase the testing coverage for all stories.
Technologies: Mobile App Testing, BrowserStack, Postman, API Testing, Documentation, Functional Testing, Test Cases
QA Lead
2019 - 2022
HVH Precision Analytics
- Enforced test CoE best practices and established an effective onsite and offshore model with a team of 30+ members. Managed and led 10+ projects, handling resource allocations and ensuring zero defect leakage to production.
- Prepared and presented the monthly summary report to enterprise leaders, covering the testing metrics and KPIs across multiple streams in the organization.
- Managed the end-to-end testing for a 1st-ever and bigger program conversion from CRM to Salesforce, overseeing multiple team members and other projects with high quality and zero defect leakage to production.
- Ensured KPI metrics were met for various factors, including an over 98% defect removal efficiency, the defect rejection rate, 0% defect leakage, and 100% test coverage and effectiveness.
- Implemented a test strategy and techniques for the bigger cloud conversion project in Eversana, which became the foundation for multiple subsequent conversion programs. Enabled team success through advocacy, facilitation, and roadblock removal.
- Monitored the defect tracking system, assigning and escalating defects as necessary. Communicated QA metrics, test results, concerns, and project statuses promptly to the engineering management team and other stakeholders.
- Collaborated closely with developers, product managers, DevOps engineers, and technical support to ensure that all project quality objectives were met within schedule constraints.
- Created each team member's short and long-term goals to facilitate success and growth. Managed and successfully led the POC for automation tool implementation.
Technologies: MuleSoft API, Salesforce, Jira, Azure DevOps, Database Testing, Test Cases
Senior Test Engineer
2012 - 2019
Cognizant
- Engaged with clients in the banking, financial services, and insurance (BFSI) and healthcare industries, including Humana, Capital One Home Loans, and CoreLogic Solutions.
- Handled work allocation, time estimation, appraisal discussions, and status reports to clients. Acted as the point of contact for client program managers.
- Led and managed multiple onshore, offshore, and nearshore teams.
Technologies: VersionOne, Agile Product Delivery, E2E Testing, Test Cases
Senior Test Engineer
2007 - 2012
Thinksoft Global
- Developed regression test beds and tested complex projects involving multiple teams as an onshore test lead for Brit Insurance, London, for three years.
- Created test plans and test cases, executed the test cases, and reported daily on the status as a module lead on the GE Home Loans project.
- Led and mentored a 4-member team and managed task distribution.
Technologies: LoadRunner, HP Application Lifecycle Management (ALM), Test Cases
Experience
CRM to Salesforce Migration
Implemented the end-to-end test strategy for a big novel project to migrate a client from CRM to Salesforce. I carried out the complete testing plan and managed a 5-member team, achieving successful implementation to production with zero defects leakage.
Education
2001 - 2005
Bachelor's Degree in Chemical Engineering
Anna University - Chennai, Tamil Nadu, India
Certifications
SEPTEMBER 2009 - APRIL 2029
ISTQB Certified Tester
Independent Schools Examinations Board (ISEB), UK
Skills
Libraries/APIs
MuleSoft API
Tools
BrowserStack, Postman, Jira, VersionOne, LoadRunner, HP Application Lifecycle Management (ALM)
Paradigms
Functional Testing, E2E Testing, Azure DevOps
Storage
Database Testing
Languages
Java
Platforms
Salesforce
Other
Agile Software Testing, Documentation, Test Cases, APIs, Mobile App Testing, Agile Product Delivery, Testing Strategy, Requirement Traceability Matrices, Regression Testing, Test Management, QA Testing, API Testing
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