Hernan Martinez

Nosco is a tool for managing all call center tasks, including handling agents and queues, creating call and message flows, and sending surveys, voice messages, and bulk texts. The software also features interactive voice response, automatic data collection, and integration and interaction with external services through various communication APIs.

I functioned as a tech team leader and a LAMP stack system architect. I developed asterisk modifications in C and C++, Linux daemons in C and AGI, the system core, the back end and APIs in PHP, AGI, and MySQL, the web interface in JavaScript, jQuery, and HTML, and the messaging feature in PHP and with Telegram Bots.

Nosco also provides detailed historical reporting and real-time monitoring information on agents, calls, equipment, network status, queues, and other KPIs. It has built-in Asterisk configuration interfaces and interacts with the Asterisk manager to obtain information and execute commands.

As an added feature, I implemented quality control and reporting tools to obtain detailed information on every aspect of the call center operation history.

Distroft allows a company to receive a complete order, organize the distribution to the customer on the right day with the right vehicle, and track the process online.

I functioned as a tech team leader and a LAMP stack system architect. I solely developed the system core, the back end in CakePHP, the APIs in PHP and MySQL, and the web interface in JavaScript, jQuery, and HTML.

The main features of Distroft include:
• Request handling via online operators, the mobile app, API, and web interface with or without user or buyer authentication.
• Customer geolocalization and display on map with historical interaction data.
• Product assignment based on the type of product and vehicle characteristics.
• Distribution-matching based on zone, time frame, product, and vehicle.
• Repetitive distribution management.
• Online, real-time tracking of all vehicles via an internal app.
• Customer delivery status notification.
• Franchises, reporting, and external APIs.

Certicase is an online and offline document and meeting management system. The interface allows users to group or share documents and create and manage online video meetings or offline forums. All digital assets can have their content certified in blockchain through the system for validation purposes.

I functioned as a tech team leader and a LAMP stack system architect. I solely developed the system core, the back end in CakePHP and blockchain, the APIs in PHP and MySQL, and the web and video chat interface in JavaScript, jQuery, and HTML.

The system is made of two different layers. One handles the user web interface and communicates via a JSON-authenticated API that acts as an external service. The other layer performs digital acts such as handling, storing, certifying/adding to the blockchain, and retrieving documents.

The system's independent layer segmentation structure allows other external services to access the service directly and facilitates customization of web interface design.

OneDove provides particular types of churches and organizations a platform for members management, people and group task assignment and follow-up, and a OneWay messages and notifications system via Facebook and Telegram.

I functioned as a tech team leader and a LAMP stack system architect. I solely developed the system core, the back end in CakePHP, the messaging interface in PHP, and the web interface in JavaScript and HTML.

Secure is a group management, alert, security, and messaging system for local private or public security groups and civil defense managers, such as those handling ambulances, accidents, and fires.

I functioned as a tech team leader and a LAMP stack system architect. I solely developed the system core, the back end in CakePHP, the web interface in JavaScript and HTML, and the messaging interface with Telegram Bot.

The security and alert system identifies members/customers and locates them on the map. When a user calls or sends an event via Telegram, all the information is shown based on the type of call/event the service is dispatched to, e.g., a vehicle is notified via the mobile app. When the call/event is completed, the event ticket is closed with detailed information.

Telegram Bot is used for non-critical events and notifications, including updating the user regarding its case and retrieving extra user info to add to the ticket event, such as photos and videos.

As an external developer, I was initially tasked to analyze, upgrade, and improve the existing code. I unified the work done by different developers, brought together existing APIs in a single multi-engine API, and added new loan engines to the system.

Then, my work expanded to other product areas, adding new features and integrating new services.

As part of this assignment, for many customers, my task was to evaluate communication providers, analyze characteristics, select the most suitable, and discard others based on technical conditions, providers' reliability, and pricing. Once the final decision was made, I would maintain communication with providers to set up all systems working.

Communication technologies with providers went from analog landlines to messaging services, E1, ISDN, gateways, etc.