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Ian Matthews
Verified Expert in Engineering
ServiceNow Platform Engineer and Developer
Miami Beach, FL, United States
Toptal member since November 11, 2025
Bio
Ian is a senior ServiceNow platform engineer who has worked as a lead developer and architect for numerous projects utilizing significant customization. His primary expertise is in SPM, having been the SME for the State of Texas. Ian has extensive experience with CMDB, ITFM, ITBM, ITSM, FSM, ITAM, ITOM, GRC, mobile agent, and application development. He also has a deep understanding of the ServiceNow architecture and database, allowing him to quickly learn any module and be proficient.
Portfolio
SAIC
ServiceNow, JavaScript, ServiceNow REST API, ServiceNow Integration Hub...
Capgemini
ServiceNow, JavaScript, ServiceNow REST API, Glide...
Highmetric
ServiceNow, JavaScript, ServiceNow REST API, Glide
Experience
- Computer Science - 20 years
- IT Project Management - 10 years
- REST - 10 years
- JavaScript - 10 years
- Glide - 7 years
- ServiceNow - 7 years
- ServiceNow REST API - 7 years
- ServiceNow App Engine Studio - 5 years
Preferred Environment
ServiceNow, JavaScript, Glide
The most amazing...
...application I've built was an automation tool for creating complex financial reports for AWS, Azure, GCP, and OCI cloud servers for millions of transactions.
Work Experience
Senior ServiceNow Platform Engineer
2023 - 2025
SAIC
- Served as SPM SME, lead developer, and architect for numerous projects involving significant customization.
- Integrated SPM with capacity planning by leveraging legacy PPM, resource management, Next Experience Resource Assignment, and Agile 2 functionality, involving extensive interaction with SN through HI tickets to resolve functional errors.
- Architected and developed an end-to-end, fully automated, scoped application that utilized complex scripting, transforms, and mapping in flows to intake and process complex financial data for AWS, Azure, GCP, and OCI cloud servers.
- Developed and remediated applications extensively in highly scoped and domain-separated instances using Studio and App Engine Studio, and published them to the ServiceNow Store, or the ServiceNow Federal Store if FedRAMP-authorized.
- Developed custom functionality in mobile agent applications for FSM, ITSM, ITOM, ITAM, and SecOps, covering incident, problem, change, service catalog, assets, knowledge, servers, and hardware, using custom scripts and barcode scanning technology.
- Managed contractors as a primary architect and lead developer for a custom application/API that could obfuscate and transfer data from any ServiceNow instance through endpoints to another instance, so client-specific customizations could be demoed.
Technologies: ServiceNow, JavaScript, ServiceNow REST API, ServiceNow Integration Hub, ServiceNow App Engine Studio, IT Project Management
Senior ServiceNow Developer
2019 - 2023
Capgemini
- Assumed the role of SME for the Project Portfolio Management module for the State of Texas by resolving hundreds of recurring incidents related to projects, demands, and tasks on deprecated workflows, updating them to current workflows.
- Created complete ITFM functionality for custom public cloud management cost plans and highly customized resource plans that integrated AWS, Azure, and Oracle data for hundreds of large government projects.
- Architected and developed applications, APIs, and customizations for various ServiceNow processes, automations, and integrations across many modules, utilizing complex script includes, REST integrations, and workflows.
Technologies: ServiceNow, JavaScript, ServiceNow REST API, Glide, ServiceNow Performance Analytics, IT Project Management
ServiceNow Consultant/Developer
2018 - 2019
Highmetric
- Developed functionality for ITSM, PPM, GRC, incident, problem, request, change, service portal, service catalog, CMDB, MID servers, email, and SSO in Madrid, London, and Kingston.
- Integrated Jira, PeopleSoft, Salesforce, and various databases into the ServiceNow platform.
- Created custom solutions using tables, fields, business rules, client scripts, UI actions, UI policies, script includes, workflows, scheduled jobs, relationships, notifications, data import/mapping, widgets, performance analytics, and reports.
Technologies: ServiceNow, JavaScript, ServiceNow REST API, Glide
Applications Developer II
2016 - 2017
UnitedHealth Group
- Led agile development of RESTful APIs, big data solutions, and cloud-based applications across various platforms.
- Served as developer lead for integrating Harkin Health into the Go Get Me A Price (GGMAP) system, a Java application processing millions of claims.
- Created a plan to migrate the Java-based EAST application from DB2 to Hadoop by de-normalizing DB2 queries, converting them to Pig, and running them in the new Elasticsearch/Kibana EAST application, allowing integration with existing database tables.
- Developed a cloud-based RESTful API for benefits, eligibility, and provider reimbursement in Java using Eclipse. Coordinated with senior developers to integrate log4j in Optum's Cloud SDK framework with Jenkins, JBoss, and Maven.
- Developed Java, Python, and XML code to map data from COBOL and X12 formatted batch claims into XML and JSON requests/responses that could be accessed by a multitude of server-side and client-side applications.
- Developed a log monitoring dashboard using HTML5, CSS, JavaScript, jQuery, and JSP, enabling non-technical users to access the Optum Integration Layer (OIL) system logs based on their credentials.
Technologies: Java, REST, Python, XML, COBOL, Apache Pig, Hadoop, JavaScript, jQuery, MuleSoft Anypoint Platform, IT Project Management
Experience
Oculus VR Escape Plan
https://www.youtube.com/watch?v=rC0qHKMKWu4Developed an application for the Oculus Rift DK2 using C# in Unity 3D that simulates an escape from a building in the event of a fire emergency. The application maps a building and utilizes an algorithm to spread the fire at an appropriate rate, based on user input of burn values for the floor, walls, and other objects.
Education
2013 - 2015
Master of Science Degree in Computer Engineering
New Jersey Institute of Technology - Newark, NJ, USA
Certifications
NOVEMBER 2018 - PRESENT
Certified System Administrator
ServiceNow
Skills
Libraries/APIs
ServiceNow REST API, jQuery
Tools
ServiceNow App Engine Studio
Frameworks
Glide, Hadoop, Unity
Languages
JavaScript, Java, Python, XML, COBOL, C#
Paradigms
REST
Platforms
Apache Pig, Oculus Rift
Other
ServiceNow, Computer Science, IT Project Management, Electrical Engineering, ServiceNow Integration Hub, ServiceNow Performance Analytics, MuleSoft Anypoint Platform
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