Ivan is available for hire
Hire IvanIvan Ficko
Verified Expert in Engineering
Dynamics CRM Developer
Zagreb, Croatia
Toptal member since November 22, 2021
Bio
Ivan is a Dynamics 365 and Dataverse architect, a six-time Microsoft MVP for business applications, and has 10+ years of experience building enterprise CRM solutions. He specializes in scalable architectures, high-performance Dataverse implementations, and integrations using Azure and the Microsoft Power Platform.
Portfolio
Span
Dynamics CRM 365, Dynamics CRM Plugins, Dynamics CRM Workflows...
Fanatics SPV, LLC - Topps Europe Limited
Microsoft Power Platform, Microsoft Power Apps, Microsoft Dynamics CRM, Forms...
Span
Dynamics CRM 365, Microsoft Power Apps, C#, JavaScript, HTML, CSS...
Experience
- Dynamics CRM 365 - 10 years
- Microsoft Dynamics CRM - 10 years
- Dynamics CRM Plugins - 6 years
- Dynamics CRM Workflows - 6 years
- Customization - 6 years
- JavaScript - 6 years
- C# - 6 years
- Microsoft Power Apps - 3 years
Preferred Environment
Dynamics CRM 365, Microsoft Power Apps, Microsoft Dynamics 365, Dynamics CRM Plugins, Microsoft Dynamics CRM, Microsoft Dynamics, Next.js, React, Tailwind CSS
The most amazing...
...thing I've developed is an automotive sales process solution that integrates with car dealership applications and completes the sales process in a few clicks.
Work Experience
Software and D365 Architect
2021 - PRESENT
Span
- Architected more than 20 Dynamics 365 implementations from the technical side. Including Sales, Marketing, CRM modules and more.
- Oversaw and worked with developers to solve their technical issues on various projects.
- Implemented best practices for the development processes that didn't exist before.
Technologies: Dynamics CRM 365, Dynamics CRM Plugins, Dynamics CRM Workflows, Microsoft Dynamics CRM, Customization, TypeScript, Azure, KingswaySoft, Git, jQuery, React, Azure Functions, Microsoft Dataverse, Microsoft Power Automate, .NET, Microsoft Power BI, Microsoft Dynamics 365, Microsoft 365, Microsoft Power Platform, Architecture, Microsoft Dynamics, API Integration, CRM Systems, REST APIs, Webhooks, Forms, Workflows, Microsoft Dynamics 365 Customer Engagement, XrmToolBox, Claude Code, Microsoft Dynamics 365 Marketing, Debugging, Workflow Automation, Solution Architecture, Data Modeling
Power Platform and D365 Architect
2025 - 2025
Fanatics SPV, LLC - Topps Europe Limited
- Developed a vendor portal to enable manufacturers to submit detailed information on their production processes and pricing alignment with Topps.
- Architected a solution built on Power Pages, Power Automate, and Dataverse.
- Integrated the portal with Microsoft Business Central to retrieve and synchronize relevant data managed within the system.
Technologies: Microsoft Power Platform, Microsoft Power Apps, Microsoft Dynamics CRM, Forms, Workflows, Microsoft Dynamics 365 Customer Engagement, XrmToolBox, Debugging, Workflow Automation, Solution Architecture, Data Modeling
Dynamics Engineer
2017 - 2021
Span
- Worked on more than 20 projects across multiple industries as a lead developer.
- Mentored new developers who were starting their journey in the business applications space.
- Developed internal tools to help the team on a daily basis.
Technologies: Dynamics CRM 365, Microsoft Power Apps, C#, JavaScript, HTML, CSS, SQL Server Integration Services (SSIS), KingswaySoft, Microsoft Dynamics CRM, Customization, TypeScript, Azure, Git, jQuery, React, Azure Functions, Microsoft Dataverse, Microsoft Power Automate, .NET, Microsoft Power BI, Microsoft Dynamics 365, Microsoft Power Platform, Architecture, Microsoft Dynamics, API Integration, CRM Systems, REST APIs, Webhooks, Forms, Workflows, Microsoft Dynamics 365 Customer Engagement, XrmToolBox, Microsoft Dynamics 365 Marketing, Debugging, Workflow Automation, Solution Architecture, Data Modeling
Software Engineer
2015 - 2017
InfoCumulus
- Developed a few CRM telco solutions for top providers in multiple countries.
- Mentored new people that had no experience in the Dynamics 365 platform development.
- Created a new line of business applications that were previously not sold to customers.
Technologies: Dynamics CRM 365, Dynamics CRM Plugins, Dynamics CRM Workflows, Microsoft Dynamics CRM, Customization, Azure, KingswaySoft, Git, jQuery, .NET, Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Dynamics, API Integration, CRM Systems, REST APIs, Webhooks, Forms, Workflows, Microsoft Dynamics 365 Customer Engagement, XrmToolBox, Microsoft Dynamics 365 Marketing, Debugging, Workflow Automation, Solution Architecture, Data Modeling
Intern
2015 - 2015
Span
- Worked in the business and web solutions team on ASP.NET MVC application that manages the company's organizational structure.
- Worked on the back-end API part of the project implemented with ASP.NET Web API.
- Collaborated with four more interns for three months on this project.
Technologies: C#, ASP.NET MVC, JavaScript, jQuery, Transact-SQL (T-SQL), Git, HTML, CSS, Bootstrap, API Integration, CRM Systems, REST APIs, Webhooks, Debugging, Workflow Automation
Experience
Automotive Sales CRM
This app is based on Power Apps and used for managing the B2B car sales process. As the architect and lead developer on the project, I've developed multiple integrations with vendors across the car industry that collect data needed for creating proposals while selling car fleets. The solution consists of two main applications. The first one is for salespeople and the other is a portal for fleet managers as end-users.
Pharmaceutical Sales CRM
This app for the omnichannel sales process is based on Dynamics 365 Sales. As the architect and lead developer on this project, I developed a sales process for telemarketing, retail, and webshop channels. Every channel was one extensive integration with another system. Telemarketing included CTI integration with 3CX for call centers, while retail used Microsoft Dynamics NAV as the primary tool for retail orders. The webshop was Magento syncing with CRM almost in real time. The solution provided a full 360 view of a customer no matter what channel was used as an entry point and customers could see the history on all channels simultaneously.
Insurance Customer Service CRM
This app used for insurance customer service is based on Dynamics 365 Customer Service. I was the architect and lead developer on this project. I developed the process that included creating cases from various sources like emails, phone calls, social media messengers, and websites. A great feature added to the app was integration with social media messages that could be sent directly from CRM and agents could use full chat functionality in the CRM user interface in real time.
PCF Generator
https://github.com/DynamicsNinja/generator-pcfThe tool is designed to help developers that use the Power Apps component framework (PCF) to generate the initial project structure followed by all the best practices already included in the template. Developing a new project is a tedious and lengthy process, but you are ready to start coding in no time with this tool. The main features include:
• Creating basic PCF projects like Power Apps command-line interface (CLI).
• Adding sample files, such as resx files, CSS, preview image, and others.
• Installing additional npm dependencies.
• Initializing Power Apps solutions.
• Forcing users to use best practices.
• Creating basic PCF projects like Power Apps command-line interface (CLI).
• Adding sample files, such as resx files, CSS, preview image, and others.
• Installing additional npm dependencies.
• Initializing Power Apps solutions.
• Forcing users to use best practices.
Education
2014 - 2016
Master's Degree in Computer Software Engineering
Faculty of Electrical Engineering and Computing - Zagreb, Croatia
2010 - 2014
Bachelor's Degree in Computer Software Engineering
Faculty of Electrical Engineering and Computing - Zagreb, Croatia
Certifications
JANUARY 2022 - JANUARY 2023
Microsoft Certified: Power Platform Solution Architect Expert
Microsoft
OCTOBER 2020 - APRIL 2023
Microsoft Certified: Power Platform Functional Consultant Associate
Microsoft
OCTOBER 2020 - OCTOBER 2022
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft
OCTOBER 2020 - OCTOBER 2022
Microsoft Certified: Power Platform App Maker Associate
Microsoft
SEPTEMBER 2020 - SEPTEMBER 2022
Microsoft Certified Trainer
Microsoft
SEPTEMBER 2020 - MARCH 2023
Microsoft Certified: Power Platform Developer Associate
Microsoft
SEPTEMBER 2020 - SEPTEMBER 2022
Microsoft Certified: Dynamics 365+ Power Platform Solution Architect Expert
Microsoft
DECEMBER 2017 - PRESENT
Microsoft Certified Solutions Expert: Business Applications
Microsoft
Skills
Libraries/APIs
REST APIs, React, jQuery
Tools
Microsoft Power Apps, Microsoft Dynamics CRM, Microsoft Dynamics, XrmToolBox, Claude Code, Microsoft Dynamics NAV, Git, Microsoft Power BI
Platforms
Microsoft, Microsoft Power Automate, Microsoft Dynamics 365, Microsoft Power Platform, Azure Functions, Magento, Azure
Languages
C#, JavaScript, HTML, TypeScript 3, CSS, Transact-SQL (T-SQL), TypeScript
Frameworks
.NET, Tailwind CSS, ASP.NET MVC, Bootstrap, Next.js
Storage
Databases, SQL Server Integration Services (SSIS)
Other
Dynamics CRM 365, Dynamics CRM Plugins, Dynamics CRM Workflows, Microsoft Dataverse, Customization, Architecture, API Integration, CRM Systems, Forms, Workflows, Microsoft Dynamics 365 Customer Engagement, Debugging, Workflow Automation, Solution Architecture, Data Modeling, Microsoft 365, Webhooks, Public Speaking, Algorithms, Portals, 3CX, KingswaySoft, Microsoft Dynamics 365 Marketing
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