Jason Burtamekh

This project involved re-architecting existing taxonomy fields and product lines for a logistic company's CRM. I facilitated the technical design and development work for this project by mapping existing system taxonomy to new taxonomy objects and rebuilding all communication and reporting workflows to leverage the updated schema.

This project enhanced the SLA requirements for neighborhood preservation code compliance partnerships. It also offered field engineers and fleet managers a configurable region list, allowing effortless regional updates. In addition, it provided instant routing to closest proximity field teams based on GPS location for malfunctioning vehicles.

This project involved consolidating an inventory of 1.5 million customer records and 100,000 organizations, identifying accounts needing to be merged, deleted, and synced, and performing a custom integration with Salesforce's ERP to enforce E.164 phone standards and external ID sync.

I designed an automated voucher validation workflow for a logistics company to replace a multi-day manual process for equipment shipment requests.

This system automatically validates customer voucher codes against a master list via custom Zendesk object tables and API endpoints, supporting multiple EMEA regions and markets. Key functions include extracting codes, validating them, and dispatching automated, multi-language responses based on status (leveraging Zendesk's dynamic content). Beyond customer responses, the system populates tickets with critical redemption data for agents and, for valid codes, automatically sends customer and shipping details to the local distributor to initiate delivery without agent intervention. This streamlined operation reduced turnaround time from six business days to under one hour, cutting logistics costs.