Jenn Sanders
Verified Expert in Engineering
Salesforce.com Administration Developer
Austin, TX, United States
Toptal member since June 17, 2019
Jenn is a Salesforce aficionado driven by challenges and good at what she does because she cares. As a 16-year veteran of the Salesforce sphere, she specializes in the intersection of tech, people, and process. Together, she'll build your dreams, overcome your problems, and accelerate your business. Jenn is an architect who builds for scalability, an author who configures for legibility, and an educator who empowers for adoption.
Portfolio
Experience
- Salesforce - 16 years
- Salesforce.com Administration - 16 years
- Agile - 12 years
- Salesforce Sales Cloud - 12 years
- Salesforce Service Cloud - 10 years
- Pardot - 8 years
- Flow - 5 years
- Field Service Lightning - 4 years
Preferred Environment
Slack, Copado, Salesforce
The most amazing...
...project I've had enabled me to use my full range of Salesforce, integration, and business process skillset to architect a complete sales-and-marketing engine.
Work Experience
Senior Salesforce Declarative Developer
IBM
- Built an app with Salesforce Flow that enabled a paid route to service for IBM customers to receive support globally without a contract or other entitlement in some countries. Over 30% of support cases were processed through this channel.
- Managed a cross-functional effort with over 50 contributors across six teams to holistically automate and standardize the case close process in Salesforce, including closure from sources like FSL, IBM Watson, and many integration points.
- Led a team of six Salesforce declarative developers on Service Cloud development, working alongside Apex developers, testers, DevOps, etc.
Salesforce Architect
LoveYourCRM
- Synthesized custom Salesforce and marketing automation solutions for clients in a variety of industries, tailoring their environment to streamline business processes.
- Configured various Salesforce systems according to each client's unique requirements.
- Created workflows, custom objects, profiles, record types, and other Salesforce functionality.
- Integrated AppExchange applications such as HubSpot, Pardot, and Conga Composer.
- Handled reports and dashboard analytics at a granular or global scale.
- Implemented data imports, migrations, and cleansing.
- Formulated and executed Pardot marketing campaigns, complete with automation, tracking, and closed-loop reporting.
- Trained junior Salesforce and Pardot administrators to develop their career paths.
- Created training curricula with documentation for clients to maximize their user adoption.
- Promoted cross-functional interoperability among executive team members to design business strategies and translate those requirements into technical implementation.
Salesforce Analytics Architect
Tacoma Housing Authority
- Built an extensive number of reports and dashboards for a deeply custom Salesforce architecture using SOQL and Conga Composer.
- Collected requirements from departments across the business in order to gain insight into the people, processes, and technology comprising the effort to house those in need.
Salesforce Auditor
PepsiCo
- Audited the security model of PepsiCo’s new global roll-out of Salesforce for adherence to corporate security policies and best-practice Salesforce governance.
- Identified any risks to the organization discovered through the audit process and diplomatically presented objective recommendations for remediation to top-level stakeholders in a politically ambiguous environment.
- Authored a 22-page document detailing all findings uncovered during exploration of the production, UAT, FUT/SIT, and development environments.
Salesforce and Pardot Architect
Gemalto
- Conceptualized and constructed an ideal marketing-to-sales funnel architecture founded on best practices to capture complete metrics from lead generation to closed won opportunity.
- Advised marketing users on using the full range of Pardot capabilities.
- Aligned sales and marketing initiatives to accelerate organizational growth.
- Coached executives, guided junior administrators, and educated users on data and process flow, creating meaningful reports, and building clean automation.
Salesforce Consultant
PPG
- Merged two Salesforce instances from Fortune 500 manufacturing company PPG into the more built-out environment of their new, Spanish-speaking acquisition Comex in Mexico City.
- Delved into the deeper aspects of challenges such as multi-currency, Translation Workbench, Process Builder, global deployment, and multilingual data management.
Tier II CRM Specialist
Dun & Bradstreet | Hoovers, Inc.
- Catered to the needs of major market customers in resolving technical issues with Access Hoover’s, a Salesforce.com product now known as Data.com.
- Leveraged Agile methodologies with the CRM product team and advocated feature requests from key accounts, e.g., Amex, HP, Canon, AT&T, Xerox, VISA, and many others.
- Designed an internal certification program for the support team to ensure consistency of Salesforce knowledge and conducted Salesforce training sessions for customers.
- Authored extensive training documentation related to CRM and mobile software, including the Access Hoover’s (now Data.com) 23-page installation guide for publication to the AppExchange.
- Trained customers on Hoover’s cloud applications and troubleshot SFDC issues.
- Project-managed the data migration of knowledge articles from RNT CRM (now Oracle) to Salesforce Service Cloud, supervising a team of eight editors.
Experience
Dashboard
Education
Master's Degree in Education
St. Edwards University - Austin, TX, USA
Bachelor of Arts Degree in Art History, Philosophy, and Languages
Southern Methodist University - Dallas, TX, USA
Certifications
Certified User Experience Designer
Salesforce
Salesforce Certified Platform App Builder
Salesforce.com
Salesforce Certified Service Cloud Consultant
Salesforce.com
Salesforce.com Superbadge: Service Cloud
Salesforce.com
Administration Essentials for New Admins (ADM201)
Salesforce University
Salesforce Certified Trainer
Salesforce University
Salesforce.com Certified Advanced Administrator
Salesforce.com
Salesforce.com Certified Force.com Developer
Salesforce.com
Salesforce.com Certified Sales Cloud Consultant
Salesforce.com
Salesforce.com Certified Administrator
Salesforce.com
Skills
Libraries/APIs
Google API
Tools
Pardot, Salesforce Sales Cloud, Conga Composer, Flow, Google Workspace, Field Service Lightning, Git, Slack
Platforms
Salesforce, Salesforce 1, Copado, HubSpot, Google Chrome
Paradigms
MVC Design, Agile, ITIL, DevOps
Languages
SOQL, Apex, APEX Code
Other
Salesforce.com Administration, Salesforce.com Sales Cloud Certification, Salesforce Community, Salesforce Lightning, Certified Salesforce Administrator, Salesforce System Administration, Salesforce AppExchange, Salesforce Knowledge, Salesforce Service Cloud, IT Service Management (ITSM), Field Service, Windows 10, Microsoft 365, Reporting, Dashboards, Analytics, Salesforce.com Service Cloud Certification, Waterfall Delivery, Waterfall Methodology, User Experience (UX), Design, Salesforce Apex
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