Michael Goodwin
Verified Expert in Engineering
Network Engineer and Developer
Newtown, PA, United States
Toptal member since March 4, 2024
Michael is a seasoned network engineer with extensive telecom experience. He handled voice communications before VoIP, installed one of the first Avaya's IP offices in the US, and worked on many platforms, from Cisco on-prem to cloud solutions. Having worked with Cisco networks since 2006, from Catalyst to Cisco Meraki with Zero Trust security, Michael has gained extensive knowledge of the enterprise telecom world.
Portfolio
Experience
- Avaya Software - 20 years
- Avaya Voice Switch - 20 years
- Avaya Enterprise - 20 years
- Veramark eCAS - 9 years
- 8x8 VCC - 6 years
- Cisco Meraki - 6 years
- Polycom - 5 years
- OpenText - 5 years
Preferred Environment
Windows, Cloud, Cisco Meraki, Avaya Software
The most amazing...
...project I've managed is the migration of 5,500 users from various telecom solutions to one company-wide cloud solution.
Work Experience
Senior Network Engineer
Toll Brothers
- Migrated over 8,000 phone numbers to a Cloud unified communications solution for 5,000+ endpoints across 600 sites in 21 states.
- Implemented a Zero Trust policy with ISE in the Cisco Meraki environment, providing media access control authentication and isolation of non-company assets.
- Designed, deployed, and supported an at-home agent multi-channel contact center servicing 28 markets.
- Analyzed and managed billing for remote locations and project-managed the implementation of telecom expense management software.
- Installed a new PBX system for new offices, relocated the existing PBX for office relocations, and managed the integration of existing PBX systems during mergers and acquisitions.
Small and Medium Business Solutions Engineer
Comstar Technologies
- Supported clients with telecom-related needs, including new installations, upgrades, and media access control systems.
- Tracked and fixed public switched telephone network (PSTN) connectivity issues. I also handled new cabling for offices.
- Designed and installed new solutions for new clients.
Experience
Phone System Migration
Skills
Tools
Avaya Voice Switch, Cisco Meraki, Wireshark, Cisco Spark, RingCentral
Platforms
8x8 VCC, Windows
Other
Avaya Software, Avaya Enterprise, DHCP, Cisco, OpenText, Veramark eCAS, Cloud, Cisco Identity Service Engine, Palo Alto Networks, Polycom, NICE Systems, Adtran, Unified Communications, ISE, PBX
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring