Miroslav Smukov

As a Technical Architect, I led the design and delivery of a large language model (LLM)-powered chat solution (based on ChatGPT) used both publicly on company websites and internally by sales and service agents.

The system takes a user’s question, enriches it with contextual data from Salesforce Knowledge articles, company websites, and official manuals, and submits it to the LLM to generate accurate, context-aware answers.

I designed the technical architecture, selected technologies, and implemented the initial proof of concept. After the POC, I prepared detailed technical designs, defined user stories, and guided a cross-functional team of developers and designers, while remaining hands-on for key implementation tasks.

The solution has since been deployed across 30 markets, both internally and publicly.

As a Salesforce developer and technical architect, I designed and helped implement a solution to distribute Salesforce Knowledge Base articles across multiple systems, including other Salesforce organizations.

The client has a Salesforce org that serves as a central knowledge management hub, where editors manage (create, edit, translate, etc.) articles that cater to over 70 different markets.

A key challenge was ensuring reliable distribution of Knowledge content to other systems, some of which were additional Salesforce orgs. To solve this, I designed an API that allowed external systems to subscribe and automatically receive article updates, keeping them synchronized with the central knowledge base.

For Salesforce-based subscribers, I also developed a set of unlocked packages that could be installed to enable the subscription API with minimal setup. These packages included a ready-to-use Knowledge configuration, allowing sales and service agents to immediately access and use the synchronized articles.

We faced the challenge of creating a highly customized and branded Salesforce Experience Cloud website for each market that the company serves.

To speed up the development process, I designed a "template approach" that is used to kick-start and manage each of these markets efficiently.

The codebase is shared across all markets, while the configuration of market-specific requirements is managed through custom configuration (Salesforce Custom Metadata).

This allowed us to roll out 70 markets in record time, while still honoring each market's specific requirements and needs.

As a developer and technical architect, I designed and helped build a centralized Knowledge management hub on Salesforce, enabling editors to create, update, and translate articles serving over 70 markets.

The primary challenge was overcoming the limitations of the Salesforce Knowledge Base to achieve the required performance and flexibility for diverse market needs. To handle large volumes of articles efficiently, I developed an "Apex Asynchronous Framework" that allowed the solution to scale effectively.

Additionally, I designed an integration via MuleSoft with a specialized translation tool to automate and streamline the article localization process.

I implemented a custom Service Modification tool that enabled the client’s Sales team to quickly re-contract existing customers by copying and customizing their services through an intuitive wizard.

This solution reduced the re-contracting process time by a factor of five.

I designed the architecture and developed a portal web app using AngularJS and the Lightning Design System, which allowed our customers to view their invoices, quotes, services, work orders, outages, cases, data usage, and custom dashboards related to their accounts.

The portal also allowed customers to order new services, log a case related to a specific record, or directly speak with customer support via live chat.

I was both an architect and a lead developer on this project, and was supported by a single junior developer and a BA who collected the requirements.

Management estimated a development time of 11 months for this project, but we completed it in just two months.

As a Salesforce developer for the client, I developed a simple Service Qualification tool that enabled our sales agents to quickly verify whether a customer's location had the required infrastructure.

The customer had over 50 Salesforce orgs that were using around 10 of our Salesforce Unlocked Packages for various purposes. Managing package installations and ensuring all subscriber orgs stayed up to date became a significant challenge.

To address this challenge, I developed a custom "Package Manager" app that resides within the Salesforce DevHub org, which owns the packages and enables their bulk upgrades and downgrades through the Salesforce UI.

The app is fully self-contained and has since been reused in other projects with similar multi-org package management needs.

While working at one of the largest consultancies, I was the 1st to implement a complete CI/CD solution using the SFDX CLI and Bitbucket Pipelines to automate deployments to Salesforce orgs.

This implementation became the internal blueprint for Salesforce CI/CD across the company.

One of the inventors of the patent called "Methods and computing devices to measure musculoskeletal movement deficiencies."

It is used for implementing technologies for therapies or health-improving plans, e.g., steering therapy, or monitoring patient compliance relating to physical therapies or activities, e.g., physiotherapy or exercising.