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Muhammad Bilal
Verified Expert in Engineering
Dynamics Developer
Lahore Cantt, Punjab, Pakistan
Toptal member since May 30, 2022
Bio
Bilal is a certified Microsoft Dynamics 365 and Power Platform techno-functional consultant with over 11 years of experience delivering enterprise business solutions. He specializes in Dynamics 365 CE/CRM, Power Apps, and Power Automate implementations, customizations, integrations, and automation. Bilal's expertise includes C#, plugins, JavaScript, HTML, JSON, Azure integrations, and end-to-end solution architecture for scalable business applications.
Portfolio
ThermoTek, Inc.
Zapier, Smartsheet, Microsoft SQL Server, SharePoint, Smartsheet API...
North Texas Property Tax Services LLC
Microsoft Power Platform, Microsoft Power Pages, Microsoft Power BI...
SEEL, LLC
Dynamics CRM 365, Microsoft Dynamics CRM, Microsoft Power Apps, Microsoft...
Experience
- C# - 8 years
- Microsoft Power Automate - 7 years
- Microsoft Dynamics 365 - 7 years
- Microsoft Power Apps - 7 years
- Dynamics CRM 365 - 7 years
- Microsoft Dynamics CRM - 7 years
- JavaScript - 6 years
- ASP.NET MVC - 3 years
Preferred Environment
Visual Studio, Git, TFS, SQL Server 2016, Teams, Dynamics CRM 365, English
The most amazing...
...thing I've created with my team is a product built on Dynamics 365 CE for the construction industry.
Work Experience
Automation Developer
2025 - PRESENT
ThermoTek, Inc.
- Designed and implemented automation workflows using Microsoft Power Automate, Zapier, and Smartsheet to streamline change control and project management processes, reducing manual administrative effort and improving cross-team efficiency.
- Automated the creation of SharePoint folder structures, OneNote documentation, and ticketing workflows triggered by Smartsheet form submissions, accelerating project onboarding and standardizing operational processes.
- Troubleshot and optimized complex multi-system automations across Microsoft 365 tools, improving workflow reliability, reducing process bottlenecks, and enabling scalable long-term operational automation.
Technologies: Zapier, Smartsheet, Microsoft SQL Server, SharePoint, Smartsheet API, Microsoft Loop, Microsoft Copilot Studio, ChatGPT, Microsoft Power Automate, Microsoft 365, Microsoft Teams, Microsoft OneNote, Aptean Made2Manage, Python, Artificial Intelligence (AI), Claude, Microsoft Graph API, Workflows, Automations
Microsoft Power Platform Engineer
2025 - PRESENT
North Texas Property Tax Services LLC
- Delivered enhancements to the Microsoft Power Pages Client Portal by improving data capture, client navigation, and overall user experience, resulting in faster ARB-related case submissions and reduced support queries.
- Implemented workflows and automations across Power Apps, Power Automate, and Dataverse to streamline internal property tax review processes, decreasing manual steps and improving turnaround time for client assessments.
- Conducted technical consultations with stakeholders to diagnose portal issues, executed targeted fixes, and optimized portal performance, ensuring reliable access for clients and supporting long-term platform scalability.
Technologies: Microsoft Power Platform, Microsoft Power Pages, Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, Algorithms, Data Migration, Automations, Azure Active Directory
Dynamics 365 Expert
2022 - PRESENT
SEEL, LLC
- Managed sales and customer service processes. Customized and extended functionalities.
- Tracked bugs and provided support in the production environment.
- Deployed both sales and customer service. Integrated the legacy system.
Technologies: Dynamics CRM 365, Microsoft Dynamics CRM, Microsoft Power Apps, Microsoft, English, Solution Architecture, Microsoft Power Platform, Microsoft Dataverse, Architecture, Microsoft Excel, .NET, Entity Framework, Entity Framework Core, Power Automate Cloud Flow, Git, TFS, PCF, REST, C#.NET, Low-code Development, Automation, Data Migration, Automations, Azure Active Directory, SharePoint 365
Power Automate Developer
2025 - 2026
Les Associés Sterling North Inc
- Designed and implemented Power Automate workflows to automate logistics operations, document processing, and container booking processes for a manufacturing client, reducing manual effort and improving operational efficiency.
- Developed custom connectors and API integrations with ERP systems to enable seamless data exchange and streamline logistics automation across Microsoft Power Platform solutions.
- Built and managed Microsoft Copilot Studio agents with advanced error handling and troubleshooting capabilities, delivering scalable automation solutions aligned with long-term digital transformation goals.
Technologies: Microsoft Power Automate, Low-code Development, Microsoft Copilot Studio, Microsoft Power Apps, Automation, Microsoft Power Platform, Microsoft, Architecture, Artificial Intelligence (AI), Claude, Microsoft Graph API, Workflows, Automations, Azure Active Directory, SharePoint 365
Power Apps Developer
2025 - 2026
Great Tech Pros, LLC
- Developed and enhanced Microsoft Power Apps Canvas Apps and Power Automate workflows for a student records management system, including role-based access control, approval processes, and automation features.
- Integrated Power Platform solutions with Azure SQL Database, implementing data validation and record deduplication logic to improve data accuracy and operational efficiency.
- Conducted testing, debugging, and performance optimization while collaborating with stakeholders to deliver stable, production-ready Power Platform solutions aligned with business requirements.
Technologies: Microsoft Power Automate, Microsoft Power Apps, Microsoft Flow, Microsoft Power Platform, Artificial Intelligence (AI), Microsoft Graph API
Microsoft Power Apps Developer
2025 - 2025
YMP Consulting Limited
- Designed and delivered a PowerApps solution (Canvas App) that replaced a fully manual expense and document approval process across four countries, reducing processing time by over 60%.
- Automated task routing and approval workflows using Power Automate, enabling real-time tracking of financial documents and improving team responsiveness by 50%.
- Built custom Power Automate flows to assign tasks dynamically to project managers, finance staff, and executives based on role and document status.
- Guided the client through solution planning, app design, and testing phases, ensuring full alignment with the non-profit’s operational needs and compliance standards.
- Integrated Dataverse and SharePoint to centralize data and document storage, improving data integrity and reducing duplication errors by over 80%.
- Configured role-based access and conditional logic within PowerApps to support secure workflows tailored for diverse finance team members in Bangladesh, Malawi, Turkey, and Afghanistan.
Technologies: SharePoint, Microsoft Power Automate, Microsoft Power Apps, Canvas Apps, Model-driven Apps, Microsoft Dataverse, Microsoft Power BI, Power Automate Cloud Flow, Power Automate Desktop Flow, PCF, C#.NET, Low-code Development, Automation
Microsoft Power Apps Developer
2025 - 2025
Shinda Management Corp
- Improved app performance by optimizing Power Apps code and enabled offline functionality using caching strategies. Reduced load times by 40%, allowing inspectors to work efficiently in areas without internet connectivity.
- Consolidated multiple SharePoint lists into a single structure and revamped the UI. Simplified navigation and reduced inspection form completion time by 30%, improving user experience and app maintainability.
- Implemented automated PDF generation with Power Automate and optimized image handling to prevent system freezing. Maintained clear communication with the client and suggested future upgrades like SQL Server.
Technologies: Microsoft Power Apps, Microsoft Power Automate, Microsoft 365, SharePoint, Microsoft SQL Server, PCF, C#.NET, Low-code Development, Automation, SharePoint 365
Microsoft Power Platform Engineer
2024 - 2025
North Texas Property Tax Services LLC
- Delivered key enhancements and UI/UX improvements to the Microsoft Power Pages Client Portal, improving client engagement and ease of use for property tax consultations.
- Provided expert consultation on Power Platform architecture and features, enabling scalable portal updates aligned with ongoing business needs and compliance.
- Supported ongoing enhancements through repeat engagements, ensuring consistent portal performance, streamlined client workflows, and long-term platform optimization.
Technologies: Microsoft Power Platform, Microsoft Power Pages, Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, Algorithms, TFS, C#, C#.NET
Microsoft Power Apps Developer
2024 - 2024
Dulwich College Seoul - Main
- Designed the app’s architecture, ensuring full functionality and security features.
- Enabled seamless data transfer between the Power App and finance and operations.
- Created an approval workflow and automated tasks using Power Automate for streamlined operations.
Technologies: Microsoft Power Apps, SharePoint, Dynamics CRM 365, Power Automate Cloud Flow, Model-driven Apps, TFS, Microsoft Dynamics 365 for Finance and Operations, C#.NET, APIs
Microsoft Power Apps Expert
2024 - 2024
SolisRx LLC
- Created a secure Microsoft Power Pages portal for a healthcare client, enabling patients to book appointments, manage health records, and access resources. Ensured HIPAA compliance and integration with the client’s existing systems.
- Built a model-driven app for grants management, streamlining applications, reviews, and fund disbursement. The solution automated workflows, provided real-time insights, and improved efficiency for both applicants and administrators.
- Delivered comprehensive support and training on all products, ensuring clients and teams understood key functionalities. Facilitated workshops and 1-on-1 sessions to help users maximize efficiency and achieve their goals with the tools provided.
Technologies: Microsoft Power Apps, Microsoft Power Automate, Microsoft Dataverse, Microsoft Excel, Azure, Microsoft Power Pages, Power Automate Cloud Flow, Model-driven Apps, TFS, C#, C#.NET, APIs
Microsoft Power Apps Developer
2024 - 2024
MineMaven Inc.
- Developed a Microsoft Power Apps application to replace an Excel/VBA-based workbook for interacting with SQL Server, focusing on the "Production" tab, enhancing data accuracy and user experience.
- Designed and implemented the back-end database in SQL Server, creating necessary tables, stored procedures, functions, and a sequence to support the Microsoft Power Apps application.
- Converted complex data entry workflows from Excel to Microsoft Power Apps, streamlining the process for loader operators to record and manage coal processing data.
- Automated input and output tonnes calculation based on predefined blend ratios and loader capacities, reducing manual data entry errors.
- Enabled the modification and deletion of process-run data within Microsoft Power Apps, ensuring data integrity and providing flexibility for end-users.
- Created stored procedures (SetProcessRun and GetProcessRun) to efficiently add, modify, and delete operations, utilizing JSON strings for data manipulation.
- Enhanced user interface by populating dynamic dropdowns for processor codes, loaders, and blends, improving user selection and data entry speed.
- Integrated Microsoft Power Apps with SQL Server using a secure connection string, ensuring reliable data communication and maintaining database security.
- Tested and validated the Microsoft Power Apps application with sample data, ensuring accurate replication of Excel functionality and seamless transition for end-users.
- Documented the entire process, providing clear guidelines and support for future maintenance and scalability of the Microsoft Power Apps solution.
Technologies: Microsoft Power Apps, Microsoft Power BI, SQL, Microsoft Excel, Microsoft SQL Server, Power Automate Cloud Flow, Model-driven Apps, REST, C#.NET, Automation
Microsoft Power Apps Developer
2023 - 2024
UNSW Sydney - Main
- Developed a user-friendly self-service application for a leading Australian university using Microsoft Power Apps, enhancing internal user engagement and efficiency.
- Collaborated with designers to review and estimate application creation, ensuring alignment with modern design principles and user needs.
- Supported testing with a sample user base, implemented necessary changes, and documented the application for seamless maintenance and handover to the client's team.
Technologies: Microsoft Power Apps, Azure DevOps, SharePoint, Power Automate Cloud Flow, Model-driven Apps, REST, C#, API Integration
SharePoint Developer
2023 - 2024
Cabworks Custom Elevators, Inc.
- Developed and configured SharePoint lists and libraries to enhance data management, improving organizational efficiency for a leading architectural elevator interior company.
- Optimized workflows using SharePoint and Microsoft Power Automate, streamlining business processes and reducing manual tasks.
- Designed and structured SharePoint forms for seamless data collection, laying the foundation for future PowerBI reporting and ensuring data accessibility for meaningful insights.
Technologies: Microsoft Dynamics CRM, Microsoft Team Foundation Server, Microsoft Teams, Microsoft Power BI, Microsoft Power Apps, Power Automate Cloud Flow, Automation
Senior Dynamics 365 Customer Engagement Developer
2022 - 2023
Juno Media GmbH
- Automated a process for real estate business using Microsoft Dynamics Customer Engagement (CE).
- Provided support on existing issues, new CRs, and training on Microsoft Dynamics CE processes.
- Implemented rent and sell, finance, and property management processes on top of customer engagement.
Technologies: Dynamics CRM 365, Microsoft Dynamics CRM, Microsoft Power Apps, Microsoft, English, Solution Architecture, Microsoft Power Platform, Microsoft Dataverse, Architecture, SQL, Microsoft SQL Server, Microsoft Power BI, Power Automate Cloud Flow, Model-driven Apps, TFS, REST, C#, CSS
Senior MS Dynamics 365 Consultant
2019 - 2022
Alphabold
- Developed a construction industry-based product on top of Microsoft Dynamics 365 CE engagement for sales, field service, and project service areas. Uploaded this product on Microsoft app source and is currently used by clients.
- Led a team of four, handled customer requests and tickets, and acted as a functional and technical consultant during product development.
- Created many Power Apps, including model-driven and canvas applications, used power automation for back-end automation in power apps, and developed stand-alone power applications to meet clients' specific business user needs.
- Integrated Dynamics 356 CE with different systems, including QuickBooks, core databases, SharePoint, and office applications.
- Implemented end-to-end Dynamics 365 online projects related to the construction, travel, and manufacturing industries.
- Contributed to the Resco Field Service mobile application, managed the documentation related to the project, and created best practices for product development in Dynamics 365 CE.
Technologies: Dynamics CRM 365, Teams, SQL Server 2016, Visual Studio, Microsoft Dynamics CRM, C#, ASP.NET MVC, JavaScript, Web Services, Integration, HTML, jQuery, Azure, Microsoft Power Apps, Microsoft Power Automate, Microsoft, English, Solution Architecture, Microsoft Power Platform, Microsoft Dataverse, Architecture, Microsoft SQL Server, Power Automate Cloud Flow, Model-driven Apps, Customer Insights, TFS, Microsoft Copilot Studio, Microsoft Graph connectors, Microsoft Copilot, CSS, Web Development, Data Migration, QuickBooks Online
Microsoft Dynamics 365 Techno-functional Consultant
2018 - 2019
Systems limited
- Performed the Dynamics 365 CE implementations in manufacturing, telecommunication, insurance, transport, and travel industry.
- Played a key role in data migration and upgraded the CRM 2011 to Dynamics 365 CE. Converted all the web resources and back-end code and used KingswaySoft for data migrations.
- Implemented end-to-end corporate credit application process in Microsoft Dynamics 365 CE in the banking industry. Integrated the banking core database with CRM.
Technologies: Microsoft Dynamics CRM, Microsoft Dynamics 365, Visual Studio, Microsoft Team Foundation Server, Teams, C#, ASP.NET, ASP.NET MVC, SQL Server 2016, Azure, Microsoft Power Apps, Microsoft, English, Solution Architecture, Microsoft Power Platform, Microsoft Dataverse, Architecture, Microsoft SQL Server, TFS, CSS, Web Development, Data Migration
Experience
Bank Corporate Credit Application Process
An automated, complete end-to-end banking corporate credit application that includes customer application, approvals, rules, and application content management. The solution is integrated with the core banking app via specific touchpoints.
Power/Canvas App | Travel Management
A Power or canvas app manages air travel, from travel requests to approval, allotment, bookings, etc.
The following are some high-level features:
• Back-end SharePoint
• Time entries
• Expense entries
• Approval process
• Complete process or travel management
The following are some high-level features:
• Back-end SharePoint
• Time entries
• Expense entries
• Approval process
• Complete process or travel management
Property Management – Dynamics CE Implementation
Dynamics CE implementation for a property project, including complete property management from rent and sell to investment and sales management.
TECHNOLOGIES
1) Visual Studio, C#, JavaScript, and React
2) C# and Dynamics 365 Extensions
3) Power Apps and Power Automate
TECHNOLOGIES
1) Visual Studio, C#, JavaScript, and React
2) C# and Dynamics 365 Extensions
3) Power Apps and Power Automate
Dynamics 365 CE Implementation | Training Company
A complete Microsoft Dynamics 365 CE implementation for a training company includes the sales process, customer service, and business center.
The main process includes the management of the student-learners, coaching staff, and account contacts and handling their complete end-to-end financial processes.
The main process includes the management of the student-learners, coaching staff, and account contacts and handling their complete end-to-end financial processes.
Power Application for Mining Industry
Developed a Microsoft Power App for the mining industry, integrated with an on-premise SQL database as the data source. Utilize Power Apps' out-of-the-box controls and design features to automate basic processes.
Microsoft Power App – Power BI for an Elevator Company
I developed a Microsoft Power App to automate project management and sales processes efficiently. This custom application streamlined task assignment, progress tracking, and project resource management. Additionally, it automated lead management, sales pipeline tracking, and quotation generation for sales processes. By leveraging Microsoft Power Apps, we improved operational efficiency, reduced manual effort, and enhanced data accuracy across our project and sales teams
Education
2011 - 2015
Bachelor of Science (Hons) Degree in Computer Science
University of Engineering and Technology, Lahore - Lahore, Punjab, Pakistan
Certifications
JULY 2022 - PRESENT
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
Microsoft
OCTOBER 2020 - PRESENT
Microsoft Certified: Power Platform App Maker Associate
Microsoft
SEPTEMBER 2020 - PRESENT
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft
AUGUST 2020 - PRESENT
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
Microsoft
MARCH 2020 - PRESENT
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft
JANUARY 2020 - PRESENT
MB-200 Microsoft Power Platform + Dynamics 365 Core
Microsoft
Skills
Libraries/APIs
Entity Framework, jQuery, Smartsheet API
Tools
Microsoft Dynamics CRM, Microsoft Power Apps, Microsoft Team Foundation Server, Microsoft Flow, Visual Studio, Microsoft Dynamics, Microsoft Power Pages, Microsoft Copilot, Claude, Git, TFS, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Microsoft Dynamics 365 for Finance and Operations, Zapier, Smartsheet, ChatGPT
Languages
C#, JavaScript, PCF, SQL, CSS, HTML, C#.NET, Python
Paradigms
Automation, Low-code Development, REST, Azure DevOps
Platforms
Microsoft Power Automate, Microsoft Dynamics 365, Microsoft Power Platform, SharePoint 365, Microsoft, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Copilot Studio, Azure, SharePoint, Microsoft Loop
Frameworks
ASP.NET MVC, .NET, ASP.NET, Entity Framework Core
Storage
SQL Server 2016, Microsoft SQL Server, Azure Active Directory
Other
Dynamics CRM 365, Dynamics CRM Plugins, Model-driven Apps, Microsoft Graph API, English, Solution Architecture, Microsoft Dataverse, Architecture, SharePoint Online, Web Development, API Integration, APIs, Data Migration, QuickBooks Online, Artificial Intelligence (AI), Workflows, Automations, Teams, Software Engineering, Web Services, Integration, Customer Service, Field Service, Sales, Customer Insights, Microsoft 365, Canvas Apps, Algorithms, Microsoft Graph connectors, OpenAI, Microsoft OneNote, Aptean Made2Manage
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