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Muhammad Tanveer Zafar
Verified Expert in Engineering
Force.com Developer
Islamabad, Islamabad Capital Territory, Pakistan
Toptal member since December 21, 2018
Bio
Muhammad has over three years of experience designing, developing, managing, and integrating new requirements. He has hands-on experience in 3rd party SaaS software integration with Salesforce which are Zuora, Pardot, Ring-DNA, DocuSign, Zenkraft, HelpShift, Vertex, and Aha.
Portfolio
Keeptruckin
NetSuite, FinancialForce, Aha!, Vertex, Helpshift, Zenkraft, DocuSign, RingDNA...
Keeptruckin
DocuSign, Zenkraft, Helpshift, Vertex, Aha!, FinancialForce, Zuora, RingDNA...
Itroos
Visualforce, Apex, Salesforce, Salesforce API, Salesforce REST API...
Experience
- Apex - 7 years
- Salesforce - 7 years
- Visualforce - 3 years
- Zuora - 3 years
- Force.com - 3 years
- DocuSign - 3 years
- Helpshift - 2 years
- Vertex - 1 year
Preferred Environment
Salesforce
The most amazing...
...thing I have developed is an algorithm to rank different journals and conferences combining three different techniques of decision tree algorithm.
Work Experience
Senior Salesforce Developer
2016 - PRESENT
Keeptruckin
- Lead a team of 3 and cross-functional collaboration for smooth and on time delivery of requirements.
- Executed order management, supply chain and device activations support for retail customers of KeepTruckin on biggest truck stops chain “Pilot Flying J” in USA resulted in 27.4% increase in revenue.
- Fixed bugs and completed a daily health check of automated processes to maintain key system metrics and data integrity.
- Revamped payment processing to charge customers upfront supporting 40% increase in revenue.
- Integrated Helpshift, an AI powered conversational platform which reduced inbound call volume to half.
- Executed Custom CPQ wizard to expedite the order placement, reducing the number of click from 23 to 8.
- Executed Order fulfilment module, reducing processing time per order from 5 mins to 60 seconds.
- Implemented Sales tax collection module from upcoming and existing customers using Vertex and Zuora.
- Led the platform optimization efforts to manage the growth from ~8k accounts in Q1-2017 to ~100k accounts by Q4-2018.
- Integrated Netsuite with salesforce as inventory management module to bring in inventory depreciation and financial reporting on unified platform.
- Integrated 3pl vendor in SCM flow to improve performance on order shipment and reduce per order shipment cost.
Technologies: NetSuite, FinancialForce, Aha!, Vertex, Helpshift, Zenkraft, DocuSign, RingDNA, Pardot, Zuora, Visualforce, Apex, Salesforce, Salesforce API, Salesforce REST API, Salesforce Sales Cloud
Salesforce Developer
2015 - 2016
Keeptruckin
- Designed and developed internal tools in Salesforce to streamline sales/support process.
- Administered Salesforce reports and dashboards to monitor sales and support team's activity.
- Solved technical challenges faced by sales, marketing, and support teams.
- Managed third-party services for sales, support, and marketing, like Pardot, RingDNA.
- Customized Salesforce campaigns according to marketing requirements of the organization.
- Automated fulfillment, return merchandise authorization and acquisition process in Financial Force.
- Developed and updated Chrome app for hardware update and assignment to the customer on Salesforce and the server.
Technologies: DocuSign, Zenkraft, Helpshift, Vertex, Aha!, FinancialForce, Zuora, RingDNA, Pardot, Visualforce, Apex, Salesforce, Salesforce API, Salesforce REST API, Salesforce Sales Cloud
Salesforce Developer
2015 - 2015
Itroos
- Developed, tested, and deployed business solutions on Salesforce.com platform.
- Designed and managed the execution of test plans.
- Ensured that a quality solution is delivered.
- Adapted to rapidly changing and sometimes ambiguous work situations.
- Managed employee feedback app on Salesforce, To allow managers and employees to communicate easily by utilizing powers of the Salesforce platform over mobile and desktop.
- Implemented and managed various complex sales, marketing, legal and services business processes within multiple organisations.
Technologies: Visualforce, Apex, Salesforce, Salesforce API, Salesforce REST API, Salesforce Sales Cloud
Experience
CPQ
Built a custom CPQ wizard to support different functionality based on business requirements. Providing easy and quick to navigate through the process of placing an order while being on call with a customer.
3PL Integration
I designed and developed an API to push in daily orders to 3PL vendor and receive back shipping details.
It increased the efficiency on the scm side and reduced the cost by about 30% which can increase up to 60% in case of peak shipping days.
It increased the efficiency on the scm side and reduced the cost by about 30% which can increase up to 60% in case of peak shipping days.
Custom Territory Management
I developed territory management to the custom needs of the user which helped to distribute accounts based on territory and most eligible agent.
It helped to route accounts evenly to agents despite being round robin.
It helped to route accounts evenly to agents despite being round robin.
Custom Campaign Influence
I developed a custom campaign influence to help incorporate different age for different marketing campaigns and calculating influence based on campaign types.
Zuora Salesforce Integration
I integrated zuora with salesforce to be used as a subscription billing system.
It helped out in easy financial reporting and automated revenue generation.
It helped out in easy financial reporting and automated revenue generation.
Gainsight Integration with Salesforce
I integrated gainsight with salesforce to bring in customer behavior data to ensure customer success.
It resulted in customer retention and gave the ability to track customer behavior sooner and rectify it for the better good.
It helped to retain 35% of the customers.
It resulted in customer retention and gave the ability to track customer behavior sooner and rectify it for the better good.
It helped to retain 35% of the customers.
Helpshift as Customer Support
I integrated Helpshift with Salesforce to reduce the cost of customer service.
It helped to reduce customer service load by 25%, by suggesting different articles based on keywords using AI.
It helped to reduce customer service load by 25%, by suggesting different articles based on keywords using AI.
Netsuite Salesforce Integration
I developed an API to push daily orders from Salesforce to NetSuite for inventory management.
It helped to bring in asset depreciation, accounting, and inventory management together to make assessment easy for the financial user.
It helped to bring in asset depreciation, accounting, and inventory management together to make assessment easy for the financial user.
Education
2008 - 2015
Bachelor's Degree in Computer Science
National University of Computer and Emerging Science - Islamabad, Pakistan
Certifications
OCTOBER 2018 - PRESENT
Salesforce App Builder
Salesforce University
APRIL 2017 - PRESENT
Salesforce Platform Developer 1
Salesforce University
Skills
Libraries/APIs
Salesforce API, Salesforce REST API, Salesforce SOAP API, NetSuite API
Tools
Aha!, Salesforce Dataloader, Force.com Migration Tool, Salesforce Sales Cloud, Pardot, RingDNA, Zenkraft, FinancialForce
Languages
Apex, APEX Code, XML
Platforms
Salesforce, Helpshift, Force.com IDE, AskNicely
Frameworks
Visualforce
Paradigms
REST
Storage
JSON
Other
Force.com, Salesforce Apex, Zuora, DocuSign, Vertex, SOAP, Salesforce Knowledge, Salesforce Service Cloud, Customer Relationship Management (CRM), Gainsight, Salesforce Pardot Form Handlers, NetSuite, Salesforce Lightning, Fund Accounting & Administration
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