Nabeel is available for hire

Nabeel Ahmed

Verified Expert in Engineering

Full-stack Developer

Melbourne, Victoria, Australia

Toptal member since November 17, 2022

Bio

Nabeel is a lead architect with 16+ years of experience in business solution design, development, and delivery across Asia-Pacific. He has extensive development and leadership experience designing innovative solutions and providing motivation, guidance, and up-to-date consultancy services for Microsoft Power Platforms, Dynamics 365, Pega, Nintex, and UiPath. He engages directly with clients, helping them define their needs and leading teams to drive the shared organizational vision and growth.

Portfolio

Peak InfoSec LLC

Microsoft Access, Microsoft Dynamics 365, Microsoft Power Apps...

DWS

Azure, Solution Design, Solution Architecture, Technical Consulting...

Monitor Computer Systems Ltd

Microsoft Dynamics, Microsoft Dynamics CRM, Azure, KingswaySoft, XrmToolBox...

Experience

.NET - 14 years
Azure - 12 years
Microsoft 365 - 10 years
Microsoft Azure - 8 years
Microsoft Dynamics 365 - 8 years
Office 365 - 6 years
Microsoft Power Platform - 5 years
Microsoft Power Apps - 4 years

Preferred Environment

Pega, K2, UiPath, SharePoint, Azure, Office 365, Nintex, Microsoft Power Apps, Microsoft Dynamics 365, Microsoft Power Automate

The most amazing...

...thing I've built is the NZ COVID-19 Tracer app built for the New Zealand government during the COVID-19 pandemic.

Work Experience

Microsoft PowerApps Developer

2025 - PRESENT

Peak InfoSec LLC

Assisted in transitioning from Microsoft Access to a web-based platform.
Ensured the application's scalability and efficiency.
Focused on cybersecurity compliance requirements within the model-driven Power App.

Technologies: Microsoft Access, Microsoft Dynamics 365, Microsoft Power Apps, Microsoft Power BI, HTML5, Microsoft Power Automate, SQL Server Reporting Services (SSRS), JavaScript, XML, CRM Migration, Automation, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, OAuth 2, SQL, Data Visualization, Business Strategy, Data Interpretation, Client Reporting, Legacy Software, Reporting, Azure DevOps Services, Analytics, Documentation, Workflow Automation, AI Agents, OAuth, Authentication, Microsoft Entra, Authorization, Microsoft Dynamics 365 Customer Engagement, CRM, Master Data Management (MDM), Workflows, Forms, Business Requirements, Lucidchart, Claude, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services

Solutions Architect | Principal Consultant

2023 - PRESENT

DWS

Worked with architecture and internal functional business teams to ensure solutions aligned with enterprise strategy and technology roadmap.
Analyzed business requirements and process initiatives, producing high-level designs (HLDs) and managing components of large and medium-sized initiatives.
Designed, configured, and delivered innovative business solutions.
Provided technical leadership and mentoring to the teams throughout the project lifecycle.
Undertook problem diagnosis, analysis, and design enhancements.
Worked with engineers to ensure their detailed designs were workable and fit for purpose.
Defined and tracked budget and resources for successfully delivering business solutions.
Provided recommendations and roadmaps for proposed solutions.
Documented and shared best practice knowledge for new solutions.

Technologies: Azure, Solution Design, Solution Architecture, Technical Consulting, Technical Leadership, Enterprise Architecture, Web Project Management, Business Process Modeling Notation (BPMN), Microservices Architecture, Microsoft Office, Docker, Azure Data Factory (ADF), Azure SQL, Coding, Software QA, Customer Relationship Management (CRM), Canva, SPS, Cloud Middleware, Third-party APIs, Slack, Third-party Integration, Consulting, Rocket.Chat, Rocket.Chat API, WinDev, WINDEV Mobile, FreshBooks, Joget, Dubsado, Axiom, A# (Axiom), Watermark Design, EndNote, AppFolio, Citizen Automation and Development Platform (CADP), Laserfiche, Microsoft Power Pages, Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Xojo, VIA Information Systems, Xerox DocuShare, Elastic Path, Buildium, Microsoft Certified Professional (MCP), Whisper, LivePerson, ForgeRock, Office 365 API, Azure Functions, Data Migration, Front-end Development, Alteryx, User Workflows, Machine Learning, Graph API, Zoho CRM, Business Strategy, Odoo, Agile Project Management, Data Visualization, Microsoft Forms, Data Build Tool (dbt), Resource Management, Outlook, Data Pipelines, Data Transformation, Data Analytics, Azure AI Studio, Customer Service, Customer Insights, Microsoft Exchange, CRM Design, System Implementation, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, API Integration, Finance, GAAP, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Artificial Intelligence (AI), Microsoft Lists, Blazor, sharepoint list, OData, Model Context Protocol (MCP), Webhooks, Systems, Zapier, Data Security, Data Analysis, n8n, ChatGPT, OpenAI, ETL Pipelines, SharePoint Designer, SharePoint Framework (SPFx), Agentic AI, XML, Automation, Artificial Intelligence (AI), Back-end Development, FastAPI, Databricks, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, Notion API, Prompt Engineering, OAuth 2, Azure Active Directory Graph API, SQL, Client Presentations, ROI, Data Interpretation, Client Reporting, Databricks, Reporting, Azure DevOps Services, Documentation, Workflow Automation, AI Agents, Governance, OAuth, Authentication, Microsoft Entra, Authorization, Microsoft Dynamics 365 Customer Engagement, FSCM, Event-driven Architecture, Enterprise SaaS, RDBMS, Enterprise Systems, CRM, Microsoft Power BI, Master Data Management (MDM), Workflows, Azure OpenAI Service, AI Design, AI Programming, Business Requirements, Lucidchart, Claude, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

MS Dynamics CRM Expert

2025 - 2025

Monitor Computer Systems Ltd

Supported the migration of the client’s Microsoft Dynamics CRM on-premises to CRM in Azure.
Led D365 migration and integrations using KingswaySoft, delivering secure, high-volume transfers from legacy CRM, SQL, and flat-file sources into Dataverse with full relationship mapping, data validation, and reconciliation to ensure data integrity.
Utilised XrmToolBox for D365 administration and optimisation, including data cleansing, bulk updates, metadata management, plugin/workflow analysis, security role validation, and pre-/post-migration health checks to support stable CRM environments.

Technologies: Microsoft Dynamics, Microsoft Dynamics CRM, Azure, KingswaySoft, XrmToolBox, Microsoft Power Apps, Microsoft Power Platform, Microsoft Power Automate, Workflow Automation, OAuth, Authentication, Microsoft Entra, Authorization, Enterprise Systems, CRM, Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Process Automation Specialist for Disaster Recovery and Insurance Processes

2025 - 2025

Amtec Disaster Recovery PTY LTD

Designed and implemented a series of internal process automations using no-code platforms.
Ensured all automation solutions are compliant with ISO 27001 standards.
Hosted automation software on a local server in Australia.
Provided initial consultation to define project scope and technical requirements.
Developed solutions that are easily maintainable and customizable for the client's non-technical team.

Technologies: OpenAI GPT-4 API, API Integration, Automation, Zapier, Make (formerly Integromat), Microsoft Power Apps, ISO 27701, No-code Development, JavaScript, Agentic AI, XML, Automation, Artificial Intelligence (AI), Insurance, Machine Learning, Insurance Broking, Back-end Development, AI Automation, SharePoint Integrations, Agile Software Development, Technology, GPT Builder, ChatGPT Prompts, Large Language Models (LLMs), AI Prompts, Prompt Engineering, OAuth 2, Azure Active Directory Graph API, SQL, Data Visualization, ROI, Data Interpretation, Client Reporting, Reporting, Documentation, Workflow Automation, AI Agents, Governance, OAuth, Authentication, Microsoft Entra, Authorization, Event-driven Architecture, Enterprise SaaS, RDBMS, Enterprise Systems, CRM, Master Data Management (MDM), Workflows, Forms, Azure OpenAI Service, AI Design, AI Programming, Business Requirements, Lucidchart, Claude, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Microsoft Copilot Developer

2025 - 2025

Kice Industries Inc.

Configured Microsoft Graph connectors to interpret Outlook email files.
Developed Python scripts to convert and process .msg and .eml files.
Integrated data interpretation features into Copilot Studio for internal resource access.
Collaborated with the team to optimize data processing workflows.

Technologies: Microsoft Copilot Studio, Python, Microsoft Graph connectors, Azure, Outlook, SharePoint, Agentic AI, XML, Automation, Artificial Intelligence (AI), Machine Learning, Back-end Development, AI Automation, SharePoint Integrations, Technology, GPT Builder, Large Language Models (LLMs), AI Prompts, Prompt Engineering, OAuth 2, SQL, Client Reporting, Documentation, Workflow Automation, AI Agents, Authentication, Microsoft Entra, Workflows, Forms, Azure OpenAI Service, AI Design, AI Programming, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Microsoft SharePoint 365 Developer

2025 - 2025

Intelligence Consulting Partners, ICP LLC

Set up a SharePoint-based tracking mechanism capturing user, purchase order, invoice number, delivery status, buyer, and contact email, with unique identifiers.
Integrated SharePoint with QuickBooks API for financial data synchronization.
Developed dashboards in Power BI to display purchase, delivery, and sales data accessible to sales teams and executives.
Ensured system integration supports tracking purchase timelines and aligns data flow accordingly.
Implemented functionality to calculate and track sales commissions, including rate adjustments at specified thresholds.

Technologies: SharePoint, Microsoft Power BI, QuickBooks API, Integration, Dashboard Development, XML, Automation, Back-end Development, SharePoint Integrations, Technology, OAuth 2, SQL, Data Visualization, Business Strategy, Data Interpretation, Client Reporting, Documentation, Workflow Automation, AI Agents, Authentication, Microsoft Entra, Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Microsoft Copilot Developer

2025 - 2025

The Business Software Centre LTD.

Audited and reviewed current Copilot usage, providing feedback and reports.
Developed a POC to ensure the Graph API is functional.
Utilized provided specifications and templates to ensure alignment with project goals.
Extracted data into a CSV or Excel file for dashboard design.
Used Graph API and Power Automate to avoid extensive programming.

Technologies: Microsoft Copilot, Microsoft Power Automate, Graph API, Microsoft Graph API, Agentic AI, XML, Automation, Artificial Intelligence (AI), Machine Learning, Back-end Development, AI Automation, SharePoint Integrations, Agile Software Development, Technology, OAuth 2, Azure Active Directory Graph API, SQL, Data Visualization, Data Interpretation, Client Reporting, Reporting, Azure DevOps Services, Analytics, Documentation, Workflow Automation, Authentication, Microsoft Entra, Workflows, Forms, AI Programming, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Power Apps Developer

2025 - 2025

DEKS Industries

Developed and enhanced recruitment Power Apps solutions.
Integrated APIs for legal auto-checks and job posting automation through SEEK.
Utilized Power Automate to complete and enhance forms. Implemented direct job posting capabilities on the JobSeek website.
Set up email notifications for job posting approvals and store form data in SharePoint.
Developed e-signature features for CapEx forms. Tracked and reported the number of approved job requests.

Technologies: Microsoft Power Apps, C#, SharePoint, Microsoft Dataverse, Microsoft Power Automate, sharepoint list, APIs, API Integration, Azure, n8n, XML, Automation, Back-end Development, FastAPI, SharePoint Integrations, Agile Software Development, Technology, OAuth 2, SQL, Data Visualization, Business Strategy, Data Interpretation, Client Reporting, Reporting, Documentation, Workflow Automation, AI Agents, Governance, OAuth, Authentication, Microsoft Entra, Authorization, Enterprise SaaS, Enterprise Systems, CRM, Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Microsoft Dynamics 365 Developer - Marketing/Customer Insights

2025 - 2025

Akcelo PTY LTD

Assisted in resolving issues with emails and CRM on the Microsoft Dynamics Marketing CRM platform.
Focused on customer journeys and insights to enhance marketing strategies.
Conducted initial on-site work for side-by-side collaboration and access setup.
Transitioned to remote work post initial assessment and understanding of challenges.
Developed and tested email builds, ensuring cross-browser and device functionality.
Implemented email templates within Dynamics effectively and ensured correct rendering of code in the platform and during email deployment.

Technologies: Dynamics CRM 365, Customer Insights, Microsoft Dynamics, C#, XML, Automation, Back-end Development, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, OAuth 2, SQL, Business Strategy, Data Interpretation, Client Reporting, Reporting, Documentation, Workflow Automation, AI Agents, OAuth, Authentication, Microsoft Entra, Microsoft Dynamics 365 Customer Engagement, Enterprise SaaS, Enterprise Systems, CRM, Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Microsoft Power Apps Developer

2025 - 2025

MoJin Solutions, LLC

Developed a cross-platform inspection application using Microsoft Power Apps.
Rebuilt existing software to enhance user experience for mobile and desktop.
Integrated new application with current databases, transitioning from Microsoft Access to SQL Server.
Implemented features for photo and GPS tagging and improved digital signature processes.
Ensured compliance with FDA and Massachusetts state food codes.
Facilitated a transition from the legacy system, enabling easy maintenance by the client.
Supported the development of additional inspection software beyond food safety.

Technologies: SharePoint, Microsoft Power Apps, Microsoft Access, Microsoft SQL Server, Azure, Offline-first Development, Microsoft Dataverse, Microsoft Lists, sharepoint list, Git, Dashboard Development, OData, Webhooks, Systems, CRM Systems, Data Security, Data Analysis, ChatGPT, OpenAI, Data Orchestration, XML, Automation, Back-end Development, SharePoint Integrations, Technology, OAuth 2, SQL, Business Strategy, Data Interpretation, Client Reporting, Legacy Software, Reporting, Documentation, Workflow Automation, AI Agents, OAuth, Authentication, Microsoft Entra, Authorization, Master Data Management (MDM), Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Dynamics 365 Customer Services (CRM) Expert

2025 - 2025

Monitor Computer Systems Ltd

Evaluated the on-premises Dynamics CRM environment for migration to cloud.
Created a detailed migration plan with all the phases and efforts estimation.
Supported the migration of Microsoft Dynamics CRM on-premises to Dynamics CRM 365.

Technologies: Microsoft Dynamics, Microsoft Dynamics CRM, Azure, Dynamics CRM 365, sharepoint list, Git, OData, Webhooks, Systems, CRM Systems, Data Security, Data Analysis, XML, CRM Migration, Automation, Back-end Development, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, OAuth 2, SQL, Client Reporting, Documentation, Workflow Automation, OAuth, Authentication, Microsoft Entra, Microsoft Dynamics 365 Customer Engagement, Enterprise Systems, CRM, Master Data Management (MDM), Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Dynamics 365 Field Service Consultant

2024 - 2025

Trusted Medical

Developed an app based on Microsoft Dynamics Field Service in the GCC region to provide healthcare services to 30+ clinics in the US.
Integrated Dynamics Field Service with Dynamics Finance and Operations using Power Automate to create purchase orders, sales orders, and invoices.
Developed a Power App for 30+ clinic sites to allow patient check-ins for their appointments and integrated it with Dynamics Field Services.
Implemented Dynamics 365 Customer Service and Case Management.
Designed multiple Power BI reports and dashboards for reporting and the visual representation of data.

Technologies: Microsoft Power Platform, Microsoft Power BI, Power BI Desktop, Microsoft Dynamics 365 for Finance and Operations, Dynamics Field Service, Microsoft Cloud for Healthcare, Project Management Operations, Microsoft Power Apps, Microsoft Power Automate, JavaScript, Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Dataverse, Azure, CI/CD Pipelines, Data Flows, SharePoint 365, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Microsoft Copilot Studio, QuickBooks API, Multi-factor Authentication (MFA), Role-based Access Control (RBAC), Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, CRM APIs, CRM Design, Low Code, Email Integration, Dashboards, API Integration, Large Language Models (LLMs), Market Intelligence, Retrieval-augmented Generation (RAG), Enterprise Resource Planning (ERP), Finance, GAAP, Workflow Automation & System Integration, Puppeteer, Excel 365, Business Process Automation, Business Services, Artificial Intelligence (AI), Healthcare Software, HIPAA Compliance, HIPAA Electronic Data Interchange (EDI), PHI, Microsoft Lists, Data Rooms, sharepoint list, Microsoft Graph connectors, Git, Dashboard Development, OData, Webhooks, Systems, EMR, ERP Implementation, CRM Systems, Data Security, Data Analysis, Email Delivery, OpenAI, Microsoft Dynamics NAV, SharePoint Framework (SPFx), Agentic AI, XML, Automation, Robotic Process Automation (RPA), Artificial Intelligence (AI), Back-end Development, FastAPI, AI Automation, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, OAuth 2, SQL, Data Visualization, Business Strategy, ROI, Data Interpretation, Client Reporting, Azure DevOps Services, Analytics, Documentation, Workflow Automation, AI Agents, Governance, OAuth, Authentication, Microsoft Entra, Authorization, Microsoft Dynamics 365 Customer Engagement, Event-driven Architecture, Enterprise SaaS, Enterprise Systems, CRM, Master Data Management (MDM), Workflows, Forms, AI Design, Business Requirements, Lucidchart, Claude, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Azure AI Services, Microsoft Fabric

Dynamics 365 Business Central Consultant

2024 - 2025

Dermalogica

Enhanced and fixed Business Central. Addressed issues and implemented improvements based on business needs.
Developed solutions and integrations with systems like Shopify and Power Platform.
Worked with teams in Canada, Germany, and the UK to implement changes and ensure smooth operations.
Maintained configurations and customizations in GitHub.
Led key initiatives like invoicing changes or shipping operations due to regional requirements (e.g., Brexit, EU invoicing).

Technologies: Dynamics 365 Business Central, Microsoft Dynamics 365, REST APIs, AL, Azure, Microsoft Power Platform, SQL, Shopify, Azure Logic Apps, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, QuickBooks API, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, CRM APIs, CRM Design, Low Code, Email Integration, Dashboards, API Integration, Large Language Models (LLMs), Retrieval-augmented Generation (RAG), Finance, GAAP, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Microsoft Lists, sharepoint list, Git, OData, Webhooks, Systems, CRM Systems, Data Security, Data Analysis, Microsoft Dynamics NAV, SharePoint Framework (SPFx), XML, Automation, Back-end Development, SharePoint Integrations, Agile Software Development, ACORD Data Standards, CRM APIs, Technology, OAuth 2, SQL, Data Interpretation, Client Reporting, Documentation, Workflow Automation, OAuth, Authentication, Microsoft Entra, Authorization, Enterprise Systems, Zoho API, CRM, Microsoft Power BI, Master Data Management (MDM), Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Technical Solution Designer

2023 - 2025

AustralianSuper

Delivered high-quality solution design artifacts that were fit for purpose.
Facilitated and recommended direction on key technical decisions, weighing off functional, non-functional, and outcome objectives.
Collaborated with solution stakeholders and partners to ensure expected business outcomes are achieved.
Maintained technical oversight and support in solving complex issues arising during project delivery.
Presented the solution artifacts for approval at the appropriate governance forum.

Technologies: Enterprise Architecture, Solution Design, Solution Architecture, Draw.io, Confluence, Azure, Microsoft, Agile, Web Project Management, Business Process Modeling Notation (BPMN), Project Management Operations, Dynamics Field Service, Microservices Architecture, Microsoft AI, Microsoft Office, Docker, Azure Data Factory (ADF), Azure SQL, Coding, Software QA, Customer Relationship Management (CRM), Canva, SPS, Cloud Middleware, Third-party APIs, Slack, Third-party Integration, Watermark Design, Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Public Sector, PointClickCare, Microsoft Certified Professional (MCP), OpenAPI, Whisper, LivePerson, ForgeRock, Office 365 API, Azure Functions, Data Migration, Front-end Development, User Workflows, Graph API, Microsoft Graph API, HubSpot CRM, Zoho CRM, Business Strategy, Odoo, Agile Project Management, Control Center, Data Visualization, Microsoft Forms, Data Build Tool (dbt), SharePoint API, Resource Management, Outlook, Data Pipelines, ETL, Data Transformation, Data Analytics, Customer Service, Customer Insights, Microsoft Exchange, Microsoft Intune, Microsoft Dynamics 365 Marketing, AL, CRM Design, System Implementation, CRM Configuration, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, CRM APIs, CRM Design, Low Code, Email Integration, Product Roadmaps, Dashboards, API Integration, Large Language Models (LLMs), Market Intelligence, Retrieval-augmented Generation (RAG), Enterprise Resource Planning (ERP), Finance, GAAP, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Artificial Intelligence (AI), Microsoft Lists, Data Rooms, Blazor, Dash, sharepoint list, Git, Dashboard Development, OData, Model Context Protocol (MCP), Webhooks, Systems, Data Security, Data Analysis, Email Delivery, ChatGPT, OpenAI, AI Pipeline, ELT, Data Orchestration, ETL Pipelines, SharePoint Framework (SPFx), WhatsApp API, Agentic AI, XML, UiPath, Automation, Robotic Process Automation (RPA), Artificial Intelligence (AI), Insurance, Machine Learning, Insurance Broking, Back-end Development, AI Automation, SharePoint Integrations, Agile Software Development, ACORD Data Standards, CRM APIs, Technology, Creatio, OAuth 2, Azure Active Directory Graph API, SQL, Business Strategy, ROI, Data Interpretation, Client Reporting, Legacy Software, Analytics, Documentation, Workflow Automation, AI Agents, Governance, OAuth, Authentication, Microsoft Entra, Authorization, FSCM, Event-driven Architecture, Enterprise SaaS, RDBMS, Enterprise Systems, CRM, Microsoft Power BI, Master Data Management (MDM), Workflows, Forms, AI Design, Business Requirements, Lucidchart, Claude, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Power Platform Architect

2023 - 2025

Dulwich College Seoul - Main

Designed and developed a Canvas app for purchase request initiations and approvals.
Set up Azure DevOps backlog and repository for continuous integration and continuous development.
Designed the back-end data model using SharePoint to store Canvas app data.

Technologies: Microsoft Dynamics 365 for Finance and Operations, Technical Consulting, Business Analysis, Technical Leadership, Requirements Analysis, Microsoft Dynamics 365, Microsoft Power Apps, Microsoft Power Automate, SharePoint, System Administration, CTO, Microsoft Dynamics, Microsoft Power Platform, Web Project Management, Project Management Operations, Dynamics Field Service, Microservices Architecture, Microsoft Office, Azure SQL, Coding, Software QA, Customer Relationship Management (CRM), Canva, Third-party APIs, Third-party Integration, Consulting, Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Microsoft Certified Professional (MCP), Microsoft Copilot, Office 365 API, Education Technology (Edtech), Edtech Design, E-learning, Learning Tools Interoperability (LTI), Data Migration, Front-end Development, Dynamics 365 Business Central, User Workflows, Microsoft Copilot Pro, Graph API, Microsoft Graph API, Agile Project Management, Data Visualization, Microsoft Forms, Data Build Tool (dbt), SharePoint API, Resource Management, Spreadsheets, Outlook, Data Pipelines, Data Transformation, Customer Service, Customer Insights, Microsoft Exchange, Microsoft Intune, AL, CRM Design, System Implementation, CRM Configuration, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Multi-factor Authentication (MFA), Role-based Access Control (RBAC), Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, CRM APIs, CRM Design, Low Code, Email Integration, Product Roadmaps, Dashboards, API Integration, Finance, GAAP, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Microsoft Lists, sharepoint list, Git, Dashboard Development, OData, Webhooks, Systems, ERP Implementation, CRM Systems, Data Security, Data Analysis, Microsoft Dynamics NAV, Data Orchestration, XML, CRM Migration, Automation, Back-end Development, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, OAuth 2, SQL, Business Strategy, Data Interpretation, Client Reporting, Azure DevOps Services, Workflow Automation, Governance, OAuth, Authentication, Microsoft Entra, Authorization, Event-driven Architecture, Enterprise SaaS, Enterprise Systems, CRM, Microsoft Power BI, Master Data Management (MDM), Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Microsoft Teams Specialist/Consultant

2024 - 2024

Vogelzang Law PC

Assisted in smoothly transitioning from Slack to Microsoft Teams.
Optimized case-tracking mechanisms and internal communication channels within Teams.
Integrated 3rd-party services like calendars and established seamless connections with Salesforce and Zoom.
Created Power Automate flows for integration with Microsoft Teams.

Technologies: Microsoft Teams, Third-party APIs, Third-party Integration, Slack, System Administration, Salesforce, Microsoft Power Automate, Microsoft Power Apps, Microsoft Power Platform, Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Microsoft Certified Professional (MCP), Google Workspace, Office 365 API, Front-end Development, User Workflows, Graph API, Smartsheet, Microsoft Forms, Data Build Tool (dbt), Outlook, Microsoft Exchange, System Implementation, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, No-code Development, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Git, OData, Webhooks, Systems, Data Security, Data Analysis, Zoho, XML, Automation, Back-end Development, Technology, SQL, Client Reporting, Workflow Automation, Authentication, Zoho API, Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Dynamics 365 Project Operations Consultant

2024 - 2024

Edera L3C

Integrated systems like ADP and JPMC for payroll and payments.
Provided estimates on work items and collaborated with the team to implement required changes and integrations.
Developed Microsoft Dynamics 365 Customer Engagement (CE) using Visual Studio.
Set up project operations and integrated with finance and operations.

Technologies: Microsoft Dynamics 365 for Finance and Operations, Azure, Dynamics Field Service, Project Management Operations, Microsoft Power Apps, Microsoft Dynamics, Microsoft Power Automate, X++, Canva, Third-party APIs, Third-party Integration, Consulting, A# (Axiom), Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Public Sector, Microsoft Copilot, Platform Building, Office 365 API, Data Migration, Front-end Development, Dynamics 365 Business Central, Lava, User Workflows, Microsoft Copilot Pro, Graph API, Smartsheet, Microsoft Cloud for Healthcare, HubSpot CRM, Zoho CRM, Business Strategy, Odoo, Agile Project Management, Data Visualization, Microsoft Forms, Data Build Tool (dbt), SharePoint API, Spreadsheets, Outlook, Data Pipelines, Data Transformation, Data Analytics, Dimensional Modeling, Azure AI Studio, Customer Service, Customer Insights, Electronic Medical Records (EMR), Microsoft Exchange, AL, CRM Design, System Implementation, CRM Configuration, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Microsoft Copilot Studio, QuickBooks API, Multi-factor Authentication (MFA), Role-based Access Control (RBAC), Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, CRM APIs, CRM Design, Low Code, Email Integration, Product Roadmaps, Dashboards, API Integration, Finance, GAAP, Workflow Automation & System Integration, Puppeteer, Excel 365, Business Process Automation, Business Services, Healthcare Software, HIPAA Compliance, HIPAA Electronic Data Interchange (EDI), PHI, Microsoft Lists, sharepoint list, Microsoft Graph connectors, Git, Dashboard Development, OData, Systems, EMR, ERP Implementation, CRM Systems, Data Security, Data Analysis, ELT, SharePoint Designer, SharePoint Framework (SPFx), Agentic AI, XML, CRM Migration, Automation, Artificial Intelligence (AI), Back-end Development, SharePoint Integrations, Agile Software Development, ACORD Data Standards, CRM APIs, Technology, Azure Active Directory Graph API, SQL, Client Presentations, Business Strategy, ROI, Data Interpretation, Client Reporting, Workflow Automation, Authentication, Microsoft Entra, Authorization, Microsoft Dynamics 365 Customer Engagement, FSCM, Event-driven Architecture, Enterprise SaaS, Enterprise Systems, CRM, Microsoft Power BI, Master Data Management (MDM), Workflows, Forms, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Power Automate Architect

2024 - 2024

OviDrive Applabs Pty Ltd

Downloaded Excel files from vendor's systems using Robusta RPA.
Worked on the transformation of Excel files using Microsoft Power Automate.
Built reports using Looker Studio (formerly Google Data Studio) and compared them with Excel files.
Worked with the client's team on various Microsoft Power Automate-related tasks.

Technologies: Microsoft Power Automate, Microsoft Flow, Windows, Microsoft Excel, Robotic Process Automation (RPA), Microsoft Power Apps, Third-party APIs, Slack, Third-party Integration, Consulting, Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, DSpace, Microsoft Certified Professional (MCP), Microsoft Copilot, Office 365 API, Data Migration, Front-end Development, User Workflows, Smartsheet, Data Build Tool (dbt), Fivetran, Data Transformation, Data Analytics, System Implementation, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Git, OData, Webhooks, Systems, Data Security, Data Analysis, Automation, Back-end Development, Technology, SQL, Data Interpretation, Client Reporting, Workflow Automation, Workflows, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Dynamics 365 Finance and Operations Consultant

2023 - 2024

Dulwich College Seoul

Led the project from the client side to get all the required and agreed functionality implemented correctly by the vendor.
Acted as a project lead, product owner/business analyst, and technical consultant for the entire implementation journey.
Reviewed the codebase provided by the vendor and implemented it. I followed the best practices to get the project completed on time with high quality.
Led all the testing phases from the client side and filled in the gaps between how the vendor wanted to implement a process vs. how the school operated internally.
Led the Power Apps development for building an ERP procurement application.

Technologies: Microsoft Dynamics 365, Microsoft Dynamics 365 for Finance and Operations, Technical Consulting, Microsoft Dynamics CRM, Business Analysis, Technical Leadership, Requirements Analysis, Microsoft Power Apps, Microsoft Power Automate, Azure DevOps, SharePoint, System Administration, Microsoft Dynamics, Microsoft Power Platform, BPM, Project Management Operations, Dynamics Field Service, Microservices Architecture, Microsoft Office, Azure SQL, Coding, Software QA, Customer Relationship Management (CRM), X++, Canva, Cloud Middleware, Third-party APIs, Third-party Integration, Consulting, Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Microsoft Certified Professional (MCP), Office 365 API, Education Technology (Edtech), Edtech Design, E-learning, Learning Tools Interoperability (LTI), Data Migration, Front-end Development, Dynamics 365 Business Central, User Workflows, Graph API, Microsoft Graph API, Business Strategy, Agile Project Management, Data Visualization, Microsoft Forms, Data Build Tool (dbt), SharePoint API, Resource Management, Spreadsheets, Outlook, Data Pipelines, ETL, Data Transformation, Data Analytics, Customer Service, Customer Insights, Microsoft Exchange, CRM Design, System Implementation, CRM Configuration, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Multi-factor Authentication (MFA), Role-based Access Control (RBAC), Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, CRM APIs, CRM Design, Low Code, Email Integration, Product Roadmaps, Dashboards, API Integration, Enterprise Resource Planning (ERP), Finance, GAAP, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Git, OData, Webhooks, Systems, ERP Implementation, CRM Systems, Data Security, Data Analysis, SharePoint Designer, SharePoint Framework (SPFx), Automation, SharePoint Integrations, Agile Software Development, CRM APIs, Technology, SQL, Client Presentations, Business Strategy, ROI, Data Interpretation, Client Reporting, Workflow Automation, Governance, Authentication, Microsoft Entra, Authorization, CRM, Master Data Management (MDM), Workflows, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Cloud Governance, Microsoft Fabric

Power Platform Architect

2023 - 2023

Project Management People Pty Ltd

Developed a Canvas app for creating and managing the project proposal requests and approval flows to turn the proposal requests into projects.
Set up Azure DevOps to track and maintain the backlog and repositories to support the CI/CD of the app development.
Led the development team to maintain the best practices by reviewing code and following the right deployment process.
Provided consultancy for solutions design and development.
Designed and developed Power Apps applications, forms, screens, and workflows that met business needs.
Collaborated with the team to understand project requirements and translate them into functional Power Apps solutions.
Created and managed data connections, including integrations with SharePoint and other relevant systems.
Implemented automation using Power Automate to streamline processes and improve efficiency.
Tested and debugged applications to ensure functionality, reliability, and performance.
Assisted with documentation and provided technical support to end users as needed.

Technologies: Microsoft Power Automate, Microsoft Power Apps, Architecture, Microsoft Dataverse, SharePoint, Microsoft Power BI, Canva, Miro, Azure DevOps, Azure, Microsoft Planner, Microsoft Project, Microsoft Project Online, Data Flows, System Administration, Artificial Intelligence (AI), Xano, Microsoft Dynamics, Microsoft Power Platform, Web Project Management, BPM, Project Management Operations, Dynamics Field Service, Microservices Architecture, Azure Data Factory (ADF), Azure Data Lake, Azure Databricks, Azure SQL, Coding, Software QA, Customer Relationship Management (CRM), Webpack, Third-party APIs, Third-party Integration, Watermark Design, AppFolio, Citizen Automation and Development Platform (CADP), Microsoft Power Pages, Azure, Azure Active Directory, Multitenancy, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Shift4Shop, Microsoft Certified Professional (MCP), Microsoft Copilot, OpenAPI, Office 365 API, Canvas, Canvas LMS, Azure Functions, Data Migration, Front-end Development, User Workflows, Graph API, Microsoft Graph API, Smartsheet, Business Strategy, Agile Project Management, Data Visualization, Microsoft Forms, Data Build Tool (dbt), SharePoint API, Resource Management, Spreadsheets, Outlook, Data Transformation, Data Warehousing, Data Analytics, Microsoft Exchange, CRM Design, System Implementation, CRM Configuration, Canvas Apps, Model-driven Apps, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Microsoft Copilot Studio, Multi-factor Authentication (MFA), Role-based Access Control (RBAC), Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, Low Code, Email Integration, Dashboards, API Integration, Finance, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Git, OData, Webhooks, Systems, OpenAI GPT-4 API, Data Security, Data Analysis, Automation, Robotic Process Automation (RPA), Artificial Intelligence (AI), SharePoint Integrations, Agile Software Development, Technology, SQL, Business Strategy, ROI, Client Reporting, Workflow Automation, Governance, Authentication, Microsoft Entra, Authorization, CRM, Master Data Management (MDM), Workflows, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability, Microsoft Fabric

DevOps Tech Lead

2023 - 2023

Statecraft Simulations Inc.

Led the improvement sprints to the simulation builder for API integrations, security, AI, and UX.
Contributed to application and systems monitoring to keep the system going and running without any interruptions.
Managed the development and deployment of new releases.

Technologies: C#, .NET, PHP, JavaScript, MySQL, CSS, WordPress, Product Design, Microsoft 365, Identity & Access Management (IAM), Data Modeling, HTML5 Banners, Web Design, Webflow, Microsoft Azure, NoSQL, Monday.com, Microsoft Flow, Microsoft Excel, System Administration, CTO, Microsoft AI, Microsoft Office, Coding, Software QA, Cloud Middleware, Third-party APIs, Third-party Integration, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Amazon Web Services (AWS), Xojo, Office 365 API, Angular, Front-end Development, User Workflows, Apache Airflow, Data Build Tool (dbt), Fivetran, System Implementation, Django, Microsoft Outlook, Low-code Development, Workflow Automation & System Integration, Low Code, API Integration, Excel 365, sharepoint list, Git, OData, Webhooks, Systems, Automation, Technology, SQL, Client Presentations, Client Reporting, Workflow Automation, Authentication, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Scalability

Technical Lead

2021 - 2023

ASB Bank

Delivered a Pega-based case management solution called Waihanga, enabling the teams across the organization to design and automate their business processes.
Designed and delivered strategic plans for implementing business solutions.
Mentored and provided technical leadership to the teams throughout the project lifecycle.
Helped team members analyze and troubleshoot the incidents and problems to find the root cause.
Provided recommendations and roadmaps for proposed solutions.
Reviewed and validated solutions from other teams, enforcing controls, policies, and procedures.
Documented and shared best practice knowledge for new solutions.
Engaged closely with all the business stakeholders to understand their requirements and communicate new features and benefits.
Maintained quality service by establishing and enforcing the organization's standards and best practices.
Led the API integration of different systems and platforms within the bank to implement the operational transformation of various back-office processes.

Technologies: JSON, HTML, Pega, APIs, Postman, CSS, IT Project Management, Agile, Azure DevOps, Java, Scrum, Solution Architecture, Technical Leadership, Business Analysis, Microsoft Graph API, REST, Code Review, Source Code Review, OAuth, Integration, API Integration, Microservices, Root-cause Analysis (RCA), Troubleshooting, Requirements Analysis, Back-end, Front-end, Data Management, Microsoft Teams, Project Management, Intranets, Cloud Architecture, Software Architecture, Project Consultancy, Data Engineering, Microsoft Dataverse, Site Reliability Engineering (SRE), Azure Logic Apps, Middleware, Apache Kafka, Messaging, Scripting, Azure Active Directory B2C (ADB2C), PDF, Technical Consulting, Windows Server 2016, SaaS, Microsoft Power Automate, TypeScript, GraphQL, MVP Design, Product Design, Microsoft Power BI, Google AppSheet, Dynamics CRM 365, Microsoft 365, Identity & Access Management (IAM), Data Modeling, HTML5 Banners, Web Design, Webflow, Adaptive Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, Microsoft Flow, Microsoft Excel, ServiceNow, System Administration, Algorithms, CTO, Smart Forms, Microsoft Power Platform, Workday, Workday Report Design, Workday Implementation, Web Project Management, BPM, Business Process Modeling Notation (BPMN), Camunda BPM, Microservices Architecture, Microsoft AI, Microsoft Office, Visual Basic, Docker, ETL, SQL Server Integration Services (SSIS), Azure Data Lake, Azure Databricks, Azure SQL, DesignOps, Photoshop CC, Coding, Software QA, Customer Relationship Management (CRM), Cloud Middleware, Third-party APIs, Slack, Third-party Integration, Consulting, Joget, Dubsado, Axiom, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Amazon Web Services (AWS), Gaia, Microsoft Certified Professional (MCP), Office 365 API, Azure Functions, Data Migration, Front-end Development, User Workflows, Machine Learning, Graph API, Business Strategy, Agile Project Management, Data Visualization, Apache Airflow, Data Build Tool (dbt), Smartsheet API, Resource Management, Spreadsheets, Outlook, Snowflake, Data Transformation, Data Warehousing, Data Analytics, Microsoft Exchange, System Implementation, CRM Configuration, Django, Power Automate Desktop Flow, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, Low Code, Email Integration, Product Roadmaps, Dashboards, API Integration, Enterprise Resource Planning (ERP), Finance, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Blazor, Dash, sharepoint list, Git, OData, Webhooks, Systems, ERP Implementation, Data Security, Data Analysis, ELT, Data Orchestration, ETL Pipelines, SharePoint Designer, UiPath, Automation, Robotic Process Automation (RPA), Insurance, SharePoint Integrations, Agile Software Development, ACORD Data Standards, Technology, SQL, Client Presentations, ROI, Client Reporting, Legacy Software, Workflow Automation, Governance, Microsoft Entra, Authorization, FSCM, CRM, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability

Senior System Architect

2020 - 2021

Ministry of Justice of New Zealand

Implemented the Pega Government Platform (PGP) to support Māori Land Court in recording information and decision-making for Māori freehold landowners. The Court manages millions of ownership records across approximately 27,000 blocks.
Configured and developed custom code using the Pega platform while providing customer post-implementation support.
Mentored juniors and less experienced team members with development best practices and root cause analysis.

Technologies: Pega, Jira, Java, REST, Postman, Agile, Business Process Management (BPM), Process Automation, Digital Transformation, Troubleshooting, Root-cause Analysis (RCA), Requirements Analysis, Technical Requirements, Back-end, Front-end, Cloud Architecture, Software Architecture, SharePoint UI, Project Consultancy, Site Reliability Engineering (SRE), Middleware, Messaging, Scripting, Microsoft OneDrive, OneDrive API, Azure Active Directory B2C (ADB2C), SharePoint Administration, PDF, Technical Consulting, Windows Server 2016, SaaS, SQL Server 2017, Microsoft Power Automate, TypeScript, GraphQL, MVP Design, Product Design, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Adaptive Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, Microsoft Flow, Microsoft Excel, Smart Forms, BPM, Business Process Modeling Notation (BPMN), Camunda BPM, Microservices Architecture, Microsoft Office, ETL, Coding, Software QA, Customer Relationship Management (CRM), Third-party APIs, Third-party Integration, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Public Sector, Office 365 API, Data Migration, Front-end Development, User Workflows, Data Build Tool (dbt), System Implementation, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Git, OData, Webhooks, Systems, Data Security, Data Analysis, UiPath, Automation, Robotic Process Automation (RPA), Technology, Client Reporting, Workflow Automation, Microsoft Entra, Authorization, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability

Senior Software Consultant

2014 - 2021

Datacom Group

Engaged closely with customers to understand and define their requirements.
Collaborated with customers to devise effective solutions.
Ensured successful delivery of business applications to our enterprise customers as the technical lead.
Collaborated with business development managers and presented proposals to customers.
Gathered requirements, estimated detailed costs and efforts, and drafted plans and documentation.
Led analysis, design, and delivery of business process management solutions.
Provided ongoing post-implementation support for customers, including root cause analysis and troubleshooting.
Offered technical guidance and best practices to several clients to integrate their systems for digital process automation using APIs and Azure Web Apps.

Technologies: Azure DevOps, Jira, UiPath, K2, SharePoint, Azure, DocuSign, .NET, Pega, SQL, Windows Server, Azure Blobs, K2 SmartForms, K2 Blackpearl, Microsoft Dynamics CRM, Salesforce, BizTalk, Microsoft Power Apps, Microsoft Power BI, HTML, CSS, File Servers, Business Process Management (BPM), Robotic Process Automation (RPA), Windows PowerShell, ShareGate, Postman, Swagger, Microsoft SQL Server, Project Consultancy, Project Coordination, CI/CD Pipelines, GitLab CI/CD, System Design, Cross-functional Collaboration, Team Leadership, Software Design, Software Development, Leadership, Bootstrap, User Interface (UI), User Experience (UX), Docker, Microservices, Azure Cosmos DB, Root-cause Analysis (RCA), Troubleshooting, Back-end, Front-end, Full-stack, Desktop, Desktop App Design, Desktop Web Design, Data Management, Database Management, SharePoint Online, Microsoft Teams, Project Management, Intranets, Node.js, Rust, Cloud Architecture, Software Architecture, Python, SharePoint UI, React, Data Engineering, Microsoft Dataverse, SharePoint 2010, Site Reliability Engineering (SRE), Azure Logic Apps, Middleware, Messaging, Scripting, Microsoft OneDrive, OneDrive API, Azure Active Directory B2C (ADB2C), SharePoint Administration, PDF, Microsoft Dynamics 365, Technical Consulting, Microsoft Dynamics 365 for Finance and Operations, Windows Server 2016, SaaS, SQL Server 2017, Microsoft Power Automate, TypeScript, GraphQL, MVP Design, Product Design, Google AppSheet, Dynamics CRM 365, Microsoft 365, Identity & Access Management (IAM), Data Modeling, HTML5 Banners, Web Design, Adaptive Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, Microsoft Flow, Microsoft Excel, ServiceNow, System Administration, Algorithms, CTO, Xano, Microsoft Dynamics, Smart Forms, Workday, Workday Report Design, Workday Implementation, Web Project Management, BPM, Business Process Modeling Notation (BPMN), Camunda BPM, Activiti BPM, Go, Project Management Operations, Dynamics Field Service, Microservices Architecture, AP Workflow, Microsoft AI, Microsoft Office, Visual Basic, Azure Data Factory (ADF), ETL, SQL Server Integration Services (SSIS), Azure Data Lake, Azure Databricks, Azure SQL, DesignOps, Coding, Software QA, Healthcare, AspDotNetStorefront, X++, Webpack, Cloud Middleware, Third-party APIs, Slack, Third-party Integration, Consulting, Wand, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Multitenancy, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Amazon Web Services (AWS), Google Cloud, PointClickCare, Microsoft Certified Professional (MCP), Office 365 API, Azure Functions, Angular, Data Migration, Front-end Development, Desktop App Development, Alteryx, User Workflows, Machine Learning, Graph API, Microsoft Graph API, Agile Project Management, Control Center, WordPress Multisite, Data Visualization, Apache Airflow, Data Build Tool (dbt), SharePoint API, Resource Management, Spreadsheets, Outlook, Data Transformation, Data Warehousing, Data Analytics, Customer Service, Customer Insights, Electronic Medical Records (EMR), Microsoft Exchange, Microsoft Intune, CRM Design, System Implementation, CRM Configuration, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, n8n, Low Code, Product Roadmaps, API Integration, Finance, Ruby, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Healthcare Software, Blazor, Dash, sharepoint list, Git, OData, Webhooks, Systems, Data Security, Data Analysis, ELT, ETL Pipelines, SharePoint Designer, SharePoint Framework (SPFx), UiPath, Automation, Robotic Process Automation (RPA), Machine Learning, SharePoint Integrations, Agile Software Development, Technology, Client Presentations, ROI, Client Reporting, Legacy Software, Workflow Automation, Governance, Microsoft Entra, Authorization, CRM, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability

Senior System Architect

2019 - 2020

Ministry of Business, Innovation and Employment of New Zealand

Designed and developed new Pega applications during the global COVID-19 pandemic to support businesses and organizations, including contact and location tracing, debut hibernation, wage and leave subsidy, and business travel document.
Ensured successful delivery of business applications as a Pega consultant.
Configured and developed custom code using the Pega platform, including production deployment of Pega applications.
Mentored juniors and less experienced team members and documented implementations of business process management technology.
Performed root cause analysis and troubleshot for provided ongoing post-implementation support for customers.
Used Figma to create UI/UX for user-facing Pega forms.
Integrated the various government systems using REST APIs to provide a better user experience to business connect users.

Technologies: Pega, Azure, Postman, APIs, JSON, Swagger, CSS, Java, JavaScript, Business Process Management (BPM), Digital Transformation, REST, DevOps, SQL, Jira, CI/CD Pipelines, Code Review, Source Code Review, Deployment, Automation, Test Automation, API Integration, Figma, User Interface (UI), User Experience (UX), Bootstrap, Microservices, Root-cause Analysis (RCA), Troubleshooting, Back-end, Front-end, Requirements Analysis, Cloud Architecture, Software Architecture, SharePoint UI, Project Consultancy, Site Reliability Engineering (SRE), Azure Logic Apps, Middleware, Messaging, Scripting, Microsoft OneDrive, OneDrive API, Azure Active Directory B2C (ADB2C), SharePoint Administration, PDF, Technical Consulting, Windows Server 2016, SaaS, SQL Server 2017, Microsoft Power Automate, TypeScript, GraphQL, MVP Design, Product Design, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Webflow, Adaptive Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, Microsoft Flow, Microsoft Excel, Algorithms, Smart Forms, Business Process Modeling Notation (BPMN), Microsoft Office, Coding, Software QA, Third-party APIs, Third-party Integration, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Multitenancy, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Public Sector, JasperReports, Office 365 API, Data Migration, Front-end Development, User Workflows, Agile Project Management, Control Center, System Implementation, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, Low Code, API Integration, Ruby, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Energy, Git, OData, Webhooks, Systems, Data Security, Data Analysis, Automation, Robotic Process Automation (RPA), Technology, Client Reporting, Workflow Automation, Microsoft Entra, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability

Solutions Architect

2018 - 2019

Fulton Hogan

Built K2-based work and asset management systems for New Zealand and Australia.
Implemented web services and API management with custom authorization and authentication to handle complex business operations.
Developed a custom module to support task delegation and approval management to remove dependency from the active directory.
Automated entire asset transfer process using workflow application, allowing users to transfer individual and bulk assets across any business unit and region with dynamic business approvals and escalations.
Contributed to the integration with JDE REST API using API management and Rinami's Cantara cloud API.
Supported the live applications in production, troubleshot and performed root cause analysis for any production issues.

Technologies: K2, SharePoint 365, REST, HTML, CSS, Windows Server, Azure, Azure DevOps, SQL, Microsoft SQL Server, DevOps, Microsoft Power Apps, REST APIs, Windows, Integration, API Integration, Authentication, Low Code, Low-code Development, No-code Development, Root-cause Analysis (RCA), Troubleshooting, Requirements Analysis, Back-end, Full-stack, SharePoint Online, Intranets, Node.js, Cloud Architecture, Software Architecture, SharePoint UI, React, Project Consultancy, SharePoint 2010, Site Reliability Engineering (SRE), Azure Logic Apps, Middleware, OneDrive API, Azure Active Directory B2C (ADB2C), SharePoint Administration, PDF, Technical Consulting, Microsoft Dynamics 365 for Finance and Operations, Windows Server 2016, SaaS, SQL Server 2017, Microsoft Power Automate, TypeScript, GraphQL, MVP Design, Product Design, Microsoft Power BI, Dynamics CRM 365, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Adaptive Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, NoSQL, Microsoft Flow, Microsoft Excel, Microsoft Dynamics, Smart Forms, BPM, Business Process Modeling Notation (BPMN), Microservices Architecture, Microsoft Office, SQL Server Integration Services (SSIS), Azure SQL, Bluebeam, Coding, Software QA, Third-party APIs, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Multitenancy, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Office 365 API, Azure Functions, Front-end Development, User Workflows, Outlook, System Implementation, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Git, OData, Webhooks, Systems, Data Security, Data Analysis, Automation, Technology, Client Reporting, Workflow Automation, Microsoft Entra, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability

Application Architect

2017 - 2018

Carters

Designed and implemented a single application to replace the paper-based systems that did not communicate and enabled staff to see a single source of truth for customer manufacturing orders.
Built a K2 solution that provided consents, estimates, and manufacturing of buildings in a single workflow-driven solution.
Gathered requirements, held project analysis workshops, and provided estimations, followed by architecture solutions and managing development.
Implemented an SAP-like system to keep SOLAR, the Carters' main system, and built a digital platform using K2, CRM, and SharePoint to create an end-to-end process designed specifically for the Carters' processes.
Deployed the K2 solution and upgraded the platform to 4.7.
Developed a custom K2 Worklist Broker with a delegation feature by integrating K2 and business data so that users could manage requests assigned to them in real time.
Integrated with Dynamics 365 to maintain and update customer and contact information with internal schema-based relationships.
Enabled integration to bespoke systems such as EMS and SOLAR using BizTalk web service.
Utilized APIs to generate DocuSign documents for obtaining customer signatures and progressing their application within K2 using Azure Web Apps.
Monitored for potential issues and incidents proactively; troubleshot and performed the root cause analysis.

Technologies: K2, SharePoint 365, Azure DevOps, Visual Studio, HTML, CSS, jQuery, Microsoft Power BI, SharePoint, Microsoft Dynamics CRM, Azure Blobs, Blob Storage, Azure Blob Storage API, K2 SmartForms, K2 Blackpearl, BizTalk, Microsoft Power Apps, Azure, .NET, SQL, Windows Server, CRM APIs, SharePoint API, DocuSign, Software Consulting, Software Design, Leadership, Team Leadership, Cross-platform, Cross-functional Team Leadership, Azure Cosmos DB, Microservices, Troubleshooting, Root-cause Analysis (RCA), Data Management, SharePoint Online, Intranets, Node.js, Cloud Architecture, Software Architecture, SharePoint UI, React, Project Consultancy, Data Engineering, Azure Logic Apps, Middleware, SharePoint Administration, PDF, Microsoft Dynamics 365, Technical Consulting, Microsoft Dynamics 365 for Finance and Operations, Windows Server 2016, SaaS, SQL Server 2017, Microsoft Power Automate, MVP Design, Product Design, Dynamics CRM 365, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Adaptive Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, NoSQL, Monday.com, Microsoft Flow, Microsoft Excel, Algorithms, Microsoft Dynamics, Smart Forms, Microsoft Power Platform, Workday, Workday Report Design, Workday Implementation, BPM, Business Process Modeling Notation (BPMN), Go, Microservices Architecture, Microsoft Office, Azure SQL, Bluebeam, DesignOps, Coding, Software QA, Third-party APIs, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Multitenancy, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Office 365 API, Azure Functions, Front-end Development, User Workflows, Outlook, System Implementation, Microsoft Outlook, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, CRM Design, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Git, OData, Webhooks, Systems, Automation, Technology, Workflow Automation, Microsoft Entra, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Azure Blob Storage, Scalability

Application Architect

2016 - 2017

Fletcher Building

Implemented a K2-based solution that enabled debt recovery management across the Fletcher Building group.
Set up, installed, configured, and upgraded the K2 environment.
Provided off-site and on-site technical support during and after working hours. Performed root cause analysis and troubleshooting to resolve the incidents.

Technologies: ASP.NET, K2, K2 SmartForms, K2 Blackpearl, SharePoint, Windows Server, IIS, SQL, .NET, HTML, CSS, Root-cause Analysis (RCA), Troubleshooting, SharePoint Online, Intranets, Software Architecture, SharePoint UI, Project Consultancy, SharePoint 2010, Middleware, SharePoint Administration, PDF, Technical Consulting, SaaS, SQL Server 2017, MVP Design, Product Design, Microsoft Power BI, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Business Intelligence (BI), Microsoft Azure, Azure PaaS, Microsoft Flow, Microsoft Excel, ServiceNow, Algorithms, Smart Forms, BPM, Business Process Modeling Notation (BPMN), Microservices Architecture, Microsoft Office, Azure SQL, Coding, Software QA, Third-party APIs, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, JasperSoft ETL, Office 365 API, Azure Functions, Classic ASP, Front-end Development, User Workflows, System Implementation, Microsoft Outlook, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, OData, Webhooks, Systems, Automation, Technology, Workflow Automation, Business Requirements, Process Mapping, System Integration, Stakeholder Interviews, Automations, Scalability

System Architect

2016 - 2017

Royal Flying Doctor Service

Led requirements discovery workshops with business and other stakeholders to migrate the existing Nintex solutions to the K2 platform.
Conducted pre-sale meetings and requirement gathering sessions and drafted a statement of work (SOW).
Set up, installed, and configured the K2 environment.

Technologies: K2, K2 SmartForms, K2 Blackpearl, SharePoint, Windows Server, IIS, Architecture, SharePoint UI, Project Consultancy, Middleware, SharePoint Administration, PDF, Technical Consulting, SaaS, MVP Design, Product Design, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Microsoft Azure, Azure PaaS, Microsoft Excel, Algorithms, Smart Forms, Business Process Modeling Notation (BPMN), Microsoft Office, Coding, Software QA, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Office 365 API, Classic ASP, Front-end Development, System Implementation, Microsoft Outlook, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, Webhooks, Systems, Automation, Technology, Workflow Automation, Business Requirements, Process Mapping, System Integration, Stakeholder Interviews, Automations

Solutions Architect

2016 - 2016

South Australia - The Department for Environment and Water

Implemented a POC application for DEWNR's water management solution using K2, Microsoft CRM, and Dynamics AX to perform their core role without system limitations and constraints getting in the way.
Set up, installed, and configured the K2 environment.
Integrated K2 with various systems and platforms for an enhanced user experience.

Technologies: K2, K2 SmartForms, K2 Blackpearl, SharePoint, Microsoft Dynamics AX, Microsoft Dynamics CRM, Amazon Web Services (AWS), ASP.NET, .NET, Windows Server, IIS, SharePoint UI, Project Consultancy, SharePoint 2010, Middleware, SharePoint Administration, PDF, Microsoft Dynamics 365, Technical Consulting, Microsoft Dynamics 365 for Finance and Operations, SaaS, MVP Design, Product Design, Dynamics CRM 365, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Adaptive Design, Microsoft Azure, Azure PaaS, Microsoft Flow, Microsoft Excel, Smart Forms, Business Process Modeling Notation (BPMN), Microsoft Office, Coding, Software QA, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Amazon Web Services (AWS), Office 365 API, Classic ASP, Front-end Development, User Workflows, Data Visualization, System Implementation, Microsoft Outlook, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Business Services, sharepoint list, Webhooks, Systems, Automation, Technology, Workflow Automation, Business Requirements, Process Mapping, System Integration, Stakeholder Interviews, Automations

Software Consultant

2015 - 2016

Downer Group

Implemented an agile delivery center using Microsoft and K2 platform to build process-based solutions to drive the delivery of ultra-fast broadband services across New Zealand.
Developed custom K2 controls for Excel and file system services to remove the dependency on the SharePoint document library, which resulted in a vast performance improvement.
Configured and managed all K2 servers in development, test, and production environments.
Developed various business processes using SQL, SharePoint, InfoPath, and K2 smartforms.
Fixed and optimized current solutions and mentored juniors in the team.
Installed custom controls and service brokers and applied cold fixes on all servers in the K2 farm.
Implemented offline forms that allowed technicians in rural areas to manage their jobs on their iOS devices.

Technologies: K2, SQL, SharePoint, InfoPath, K2 SmartForms, K2 Blackpearl, HTML, CSS, Windows Server, Microsoft SQL Server, Windows PowerShell, Intranets, Software Architecture, SharePoint UI, React, Project Consultancy, SharePoint 2010, SharePoint Administration, PDF, Technical Consulting, SaaS, SQL Server 2017, MVP Design, Product Design, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Webflow, Adaptive Design, Microsoft Azure, Azure PaaS, Microsoft Excel, Smart Forms, BPM, Business Process Modeling Notation (BPMN), Microsoft Dynamics, AP Workflow, Microsoft Office, SQL Server Integration Services (SSIS), Azure SQL, Coding, Software QA, AspDotNetStorefront, Consulting, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Public Sector, Office 365 API, Azure Functions, Classic ASP, Front-end Development, User Workflows, Server Administration, Outlook, System Implementation, Microsoft Outlook, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Low Code, Email Integration, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, sharepoint list, Webhooks, Systems, SharePoint Designer, Automation, VB.NET, Technology, Oracle ERP, Workflow Automation, Business Requirements, Process Mapping, System Integration, Stakeholder Interviews, Automations

Software Consultant

2014 - 2015

Zespri International

Developed a K2-based solution to automate and centralize all finance and HR processes. Used K2 smartforms and workflows to pull together data from SQL, SAP, SharePoint, and other systems such as BizTalk and Kofax.
Installed K2 blackpearl, smartforms, and connect and upgraded and migrated them to the Azure cloud.
Migrated Microsoft SharePoint 2010 to SharePoint 2013 and SharePoint 365 and installed Microsoft SharePoint 2013 for on-premises migration of the hybrid model.
Performed installation, configuration, and upgrade of K2 platforms, including Windows Server, SQL Server, and IIS.
Set up web services to interact with Microsoft SQL, SharePoint, K2, and SAP using K2 connect and WCF.
Developed business applications using K2, SharePoint, InfoPath, and K2 smartforms.
Configured Virto Workflow Scheduler to execute timer-based K2 and SharePoint workflows.
Provided off-site and on-site support during and after working hours.
Integrated with SAP to create and update invoices and purchase orders from K2 workflows using REST APIs.

Technologies: SharePoint, K2, K2 SmartForms, K2 Blackpearl, SAP, Azure, Jira, APIs, SQL, ASP.NET, C#, IIS, Windows Server, Kofax, Business Process Management (BPM), BizTalk, InfoPath, SharePoint 365, SharePoint Migration, Microsoft Power Apps, Microsoft SQL Server, Windows PowerShell, Data Management, SharePoint Online, Project Management, Intranets, Software Architecture, SharePoint UI, Project Consultancy, Microsoft Dataverse, SharePoint 2010, SharePoint Administration, PDF, Technical Consulting, SaaS, SQL Server 2017, MVP Design, Product Design, Microsoft 365, Identity & Access Management (IAM), Data Modeling, Web Design, Adaptive Design, Microsoft Azure, Azure PaaS, Microsoft Excel, Smart Forms, Business Process Modeling Notation (BPMN), Microsoft Office, Visual Basic, SQL Server Integration Services (SSIS), Azure SQL, Coding, Software QA, AspDotNetStorefront, Consulting, Citizen Automation and Development Platform (CADP), Azure, Azure Active Directory, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Office 365 API, Azure Functions, Classic ASP, Front-end Development, User Workflows, Data Visualization, Outlook, Microsoft Exchange, System Implementation, Microsoft Outlook, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), Low Code, Email Integration, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, SAP Open Data Protocol (OData), Webhooks, Systems, ERP Implementation, SharePoint Framework (SPFx), Automation, Technology, Workflow Automation, Business Requirements, Process Mapping, System Integration, Stakeholder Interviews, Automations

Intranet Manager

2013 - 2014

Ooredoo

Worked actively on the group's Intranet, Buzz, which became one of the world's top 10 intranets.
Designed and developed a powerful K2 solution for its global mobility program for the approval, onboarding, and offboarding of employees across all operating companies.
Developed various IT process workflows using SharePoint, InfoPath, and K2 Studio.
Designed and developed various IT, HR, and finance workflows connecting all operating countries across the group using SharePoint, InfoPath, and K2 blackpearl.
Managed administrative tasks and user requests on SharePoint application servers.

Technologies: SharePoint, InfoPath, K2, Adobe Photoshop, HTML, CSS, K2 SmartForms, K2 Blackpearl, Project Management, Intranets, SharePoint UI, SharePoint 2010, SharePoint Administration, PDF, Technical Consulting, SaaS, MVP Design, Product Design, Microsoft 365, Data Modeling, Web Design, Microsoft Azure, Microsoft Excel, Smart Forms, WP Engine, Business Process Modeling Notation (BPMN), Microsoft Office, Visual Basic, Photoshop CC, Coding, Software QA, Citizen Automation and Development Platform (CADP), Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Classic ASP, Front-end Development, User Workflows, System Implementation, Microsoft Outlook, Low-code Development, Workflow Automation & System Integration, Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Microsoft Team Foundation Server, Webhooks, SharePoint Designer, SharePoint Framework (SPFx), Automation, Technology, Workflow Automation, Business Requirements, Process Mapping, System Integration, Stakeholder Interviews, Automations

IT Analyst

2012 - 2013

wi-tribe

Institutionalized a completely paperless environment by automating all business processes using SharePoint and .NET technologies.
Designed and developed custom .NET and SharePoint applications, including workflows and timer jobs.
Created custom SQL Server Reporting Services (SSRS) reports using Visual Studio.
Developed a custom solution for a queue management system using mobile development and Socket programming in C#, Android, and Sockets.
Designed and developed ETL service involving MS SQL, MySQL, and Oracle Database.

Technologies: SharePoint, InfoPath, SQL, .NET, Mobile Development, Windows App Development, Sockets, Socket Programming, Android, C#, C#.NET, HTML, CSS, Intranets, SharePoint UI, SharePoint 2010, SharePoint Administration, Java, PDF, Technical Consulting, SaaS, MVP Design, Product Design, Computer, Microsoft 365, Data Modeling, Web Design, Microsoft Excel, Smart Forms, WP Engine, Landing Pages, Microsoft Office, Visual Basic, ETL, SQL Server Integration Services (SSIS), Photoshop CC, Coding, Webpack, Citizen Automation and Development Platform (CADP), Classic ASP, Front-end Development, Desktop App Development, Windows Desktop, User Workflows, System Implementation, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), Low Code, API Integration, Workflow Automation & System Integration, Excel 365, Business Process Automation, Microsoft Team Foundation Server, Webhooks, SharePoint Designer, SharePoint Framework (SPFx), Automation, VB.NET, Technology, Workflow Automation, Business Requirements, Process Mapping, System Integration, Automations

Visiting Lecturer

2011 - 2013

Bahria University

Delivered lectures and practical labs session on various programming subjects.
Conducted quizzes and exams for mid-term and final exams.
Helped students complete their final-year projects.

Technologies: HTML, Adobe Dreamweaver, CSS, Web Development, Visual Studio, Visual Programming, Object-oriented Programming (OOP), Computer Graphics, System Programming, SharePoint Administration, PDF, Microsoft Excel, WP Engine, Photoshop CC, Coding, Learning Management Systems (LMS), Education Technology (Edtech), Edtech Design, E-learning, Learning Tools Interoperability (LTI), Excel 365, C++, Process Mapping

IT Specialist

2011 - 2012

Streamline Solutions

Developed a custom document management system with collaborative editing and authoring functionality using SharePoint and C# for AeroTech Aviation, UAE.
Designed and developed a web application to manage internal service delivery surveys for Ufone, a leading telecom company in Pakistan.
Developed a smart learning management system (LMS), a complete end-to-end solution based on ISO 10015 for organizational learning and development purposes.
Designed and developed an online portal to manage bulk invitations and register for the British Council's symposiums.

Technologies: SharePoint, HTML, ASP.NET, PHP, Graphic Design, Adobe Photoshop, C#, Visual Studio, CSS, Code Review, Source Code Review, Deployment, Windows, Authentication, Active Server Pages (ASP), ASPX, Ajax, APIs, ADO.NET, Intranets, SharePoint 2010, SharePoint Administration, eCommerce, Microsoft 365, Microsoft Excel, WP Engine, Visual Basic, Photoshop CC, Coding, Webpack, Classic ASP, Front-end Development, Desktop App Development, Windows Desktop, WordPress Multisite, Server Administration, Learning Management Systems (LMS), Workflow Automation & System Integration, Low Code, Excel 365, Microsoft Team Foundation Server, SharePoint Designer, Automation, VB.NET, Technology, Workflow Automation, Process Mapping

Web Designer

2010 - 2011

Jazz Pakistan

Designed front-end user interfaces for Ultimus Workflow that was developed in SharePoint and ASP.NET.
Implemented web template interfaces in Dreamweaver.
Designed web templates using HTML and CSS in Adobe Photoshop.

Technologies: Adobe Photoshop, Adobe Dreamweaver, HTML, CSS, Web Development, SharePoint Administration, Technical Consulting, eCommerce, Microsoft Excel, WP Engine, Photoshop CC, Coding, Classic ASP, Front-end Development, Excel 365, SharePoint Designer, Technology, Process Mapping

Web Developer

2008 - 2011

Bahria University

Created and developed a collaboration portal for students and faculty members using SharePoint.
Deployed a learning management system known as Moodle.
Designed, developed, and managed the university's official website and in-house development for different departments and student clubs' websites.
Acted as a support and service contact person resolving user queries on the developed applications, portals, and websites.
Managed and developed various projects for different departments using ASP.NET.

Technologies: Moodle, WordPress, PHP, ASP.NET, HTML, CSS, SQL, Windows Server, SharePoint, FTP, Web Host Manager (WHM), Web Hosting, cPanel, Domain DNS Setup, Adobe Dreamweaver, Microsoft Access, Adobe Photoshop, Intranets, Joomla, SharePoint Administration, Technical Consulting, Microsoft 365, Microsoft Excel, WP Engine, Visual Basic, SQL Server Integration Services (SSIS), Photoshop CC, Coding, Learning Management Systems (LMS), Education Technology (Edtech), Edtech Design, E-learning, Learning Tools Interoperability (LTI), Classic ASP, Front-end Development, Desktop App Development, Windows Desktop, WordPress Multisite, Server Administration, Linux, Microsoft Exchange, API Integration, Excel 365, C++, Microsoft Team Foundation Server, LMS Models, SharePoint Designer, VB.NET, Technology, Process Mapping

Web Developer

2009 - 2010

CreationsPool

Designed and developed websites for various international clients.
Implemented and managed eCommerce websites for clients.
Designed and developed the company's artwork, including logo, letterhead, and website.

Technologies: HTML, Web Development, Adobe Photoshop, Adobe Dreamweaver, CSS, Web Hosting, cPanel, Visual Studio, Web Host Manager (WHM), Domain DNS Setup, eCommerce, Technical Consulting, Microsoft 365, Microsoft Excel, WooCommerce, WP Engine, Magento, Photoshop CC, Coding, Classic ASP, Front-end Development, WordPress Multisite, Server Administration, API Integration, Technology, Process Mapping

Design Executive

2008 - 2009

Crème De la Crème Promotions

Developed a website for the Ground the Underground campaign of one of the major telecom companies to promote underground music bands in Pakistan.
Designed media artwork for clients and events, including logos, posters, and websites.
Created the company's letterheads, business cards, and website.

Technologies: Graphic Design, Adobe Photoshop, HTM, CSS, Adobe Dreamweaver, User Interface (UI), User Experience (UX), Web UX, Web UI, Shopify, Photoshop CC, Coding, Front-end Development, Excel 365

Experience

New Zealand COVID-19 Tracer | Business Location Registration

A Pega-based application built for the New Zealand Government. It enables businesses and organizations to register the location of their premises and generate an A4 poster containing a scannable QR code unique to that location to be displayed on their premises. In such a way, customers and visitors can scan the code via mobile phone app as they enter their premises.

Business Connect

Business Connect is a Pega-based online platform where businesses can manage licenses and permits from across the government in one place. It is an easy-to-use, modular system that agencies and councils can instantly plug in and link from their existing websites. In other words, it does not need full integration or software development.

The Business Travel Register–COVID service allows businesses to apply for permission to travel across alert-level boundaries in case of a COVID-19 resurgence in the country.

The Deferred Payment Account–NZ Customs service enables companies that import products into New Zealand to apply to NZ Customs for a deferred payment account. The account saves these businesses considerable time and administrative overhead. Still, setting up the account was paper-based and manual and could take up to 12 weeks to process.

Financial Efficiencies Project (FEP)

FEP is a Nintex K2-based solution that consists of a standard, simplified set of processes for dealing with paper and electronic invoices. It drives consistency, automation, and visibility for its global finance business processes. The solution uses Nintex K2 smart forms to allocate work to the right people and build forms on the fly, resulting in business applications that pull together data from SAP, SharePoint, and other systems. FEP also helps to automate and centralize processes for all its invoices and to address changing business needs.

Buzz Intranet

https://www.gulf-times.com/story/377456/Ooredoo-buzz-makes-it-to-top-10-global-intranets

Buzz is a global intranet built with Nintex K2, InfoPath, and SharePoint that connects company employees in Asia, the Middle East, and North Africa. In a new report by leading research firm Nielsen Norman Group, it has been recognized as one of the world's top ten intranets.

Ooredoo's Buzz provides an essential tool for teams in different countries to share ideas, plan coordinated campaigns, and contact experts in the company offices worldwide. Since its launch in 2012, Buzz has provided Ooredoo's employees with a meeting place to talk to their international colleagues and a key focal point for online resources.

Ooredoo was the only company from the Middle East or Asia to make it to the world's top ten. It was praised for its ability to support dialogue, provide information in multiple languages, and for a wide range of cultures.

AerDOC | Airline Document Management System

http://www.aerotechaviation.com

AerDOC is a SharePoint-based document management system built as a module of the AerFLIGHT solution of AeroTech Aviation. It focuses on airline and aircraft operators working within the jurisdiction of civil aviation regulatory framework, i.e., management of aircraft operator's operations manuals, flight operations documentation, aircrew notices, and others.

It is a complete document management system that includes creating, editing, approving, distributing, and auditing documents, ensuring they are effectively managed in compliance with regulatory and legislative requirements.

Q-Matic | Queue Management System

Q-Matic is a simple and affordable queue and ticket management solution built to organize people standing in line at wi-tribe's customer care centers. It is implemented with an Android tablet to print tickets from a thermal printer while a central LCD shows the next available counter number. It provides a client view to the customer representative and basic statistical data.

Waihanga

Waihanga is a Pega-based, build-it-yourself (BIY) case management framework that enables teams across the organization to design and automate their business processes. It provides wizard-based process design configurations, making it easy for users by not having to write any code.

Roots-INSPIRE | Educational Institution Management System

Roots-INSPIRE is a state-of-the-art educational institution management system that incorporates a complete ERP. It manages the work of school academics and an entire organization's operations, such as:
• organization management,
• branches management,
• inventory management,
• procurement management,
• human resource management,
• account and finance management,
• library management,
• events management,
• compliance management,
• social media, and much more.

Māori Land Court (MLC)

http://www.maorilandcourt.govt.nz

I implemented the Pega Government Platform (PGP) to support the Māori Land Court in recording information and decision-making for Māori freehold landowners. The MLC manages millions of ownership records across approximately 27,000 blocks. Each block of Māori land can have multiple owners, and an owner can have an ownership interest in numerous blocks.

Import Permits App

A model-driven Power Apps app for one of the world's largest kiwifruit exporters in New Zealand. The app allows users within the supply chain management team to capture the import permit details in a model-driven Power Apps form that pulls the data from SharePoint into multiple dropdowns, e.g., countries, cities, and seaports, along with other information about the country's import or entry requirements.

This model-driven app allows users to fill in the required information and submit it into a SharePoint list, which initiates a workflow to obtain import permit approval and then publishes it to SAP via an API call.

HR Online App

An application built with Power Apps and Power Automate to capture users' information for an HR onboarding process. It creates a record in a SharePoint list and a user directly in the Azure Active Directory using Power Automate flow and assigns a license.

This app also allows HR staff to grant access to users by submitting a Power Apps form, which captures the required information and then adds or removes users to Azure Active Directory groups.

Tech Central App

A canvas app in Power Apps to allow users to submit their requests and queries to the service desk team for technical assistance. It is a basic app that creates a request for the service desk team to manage the support tickets.

Education

2007 - 2011

Bachelor's Degree in Software Engineering

Bahria University - Islamabad, Pakistan

2004 - 2007

Associate's Degree in Electronics

Institute of Technology - Islamabad, Pakistan

Corvit Networks

JULY 2007 - PRESENT

Microsoft Visual Studio

IQ Technologies US

JUNE 2004 - PRESENT

Basic Electronics Technology Course

College of Information Technology

Skills

Libraries/APIs

SharePoint API, ASPX, REST APIs, Node.js, React, Office 365 API, Windows Forms (WinForms), OneDrive API, Graph API, Smartsheet API, QuickBooks API, WhatsApp API, Azure Active Directory Graph API, jQuery, Azure Blob Storage API, Sockets, Rocket.Chat API, OpenAPI, JasperReports, Puppeteer, Zoho API

Tools

K2 Blackpearl, InfoPath, K2, Nintex, Microsoft Power Apps, Microsoft Power BI, Microsoft Dynamics CRM, Moodle, Microsoft Access, Microsoft Dynamics AX, ShareGate, Microsoft Visual Studio, PegaRULEs Process Commander (PRPC), Figma, Microsoft Teams, Microsoft Dynamics 365 for Finance and Operations, Microsoft Flow, Microsoft Excel, Canva, Microsoft Project, Microsoft Project Online, Microsoft Dynamics, Draw.io, Confluence, Camunda BPM, Dynamics Field Service, Microsoft AI, Microsoft Power Pages, Dynamics 365 Business Central, Smartsheet, Spreadsheets, Microsoft Outlook, Microsoft Dynamics NAV, Git, Zapier, n8n, ChatGPT, Claude, Visual Studio, Adobe Photoshop, Adobe Dreamweaver, Postman, Azure Logic Apps, Azure Active Directory B2C (ADB2C), Photoshop CC, AspDotNetStorefront, Webpack, Slack, WINDEV Mobile, FreshBooks, Laserfiche, Xojo, ForgeRock, Microsoft Copilot, Google Workspace, Canvas, Canvas LMS, Propertyware, Odoo, Apache Airflow, Microsoft Exchange, Microsoft Intune, Microsoft Team Foundation Server, SharePoint Designer, GPT Builder, AI Prompts, Notion API, Azure DevOps Services, FSCM, Azure OpenAI Service, Lucidchart, Jira, VMware, PhpMyAdmin, GitLab CI/CD, Miro, Bluebeam, Buildium, Whisper, JasperSoft ETL, SAP2000, ZennoPoster, AbleCommerce, Knack, Power BI Desktop, Make (formerly Integromat), Oracle ERP, XrmToolBox

Languages

HTML, PHP, C#, SQL, Java, JavaScript, HTM, Active Server Pages (ASP), Python, TypeScript, Go, Visual Basic, X++, AL, CSS, C#.NET, C++, XML, A# (Axiom), Snowflake, Ruby, VB.NET, Rust, GraphQL, SPS, Lava, HTML5

Frameworks

.NET, Swagger, Windows PowerShell, Activiti BPM, Classic ASP, Angular, Blazor, SharePoint Framework (SPFx), OAuth 2, ASP.NET, ADO.NET, Windows Workflow Foundation, Windows Presentation Foundation (WPF), Bootstrap, Gaia, Django

Paradigms

Agile, Azure DevOps, DevOps, Automation, Low-code Development, Microservices, Requirements Analysis, Business Intelligence (BI), Business Process Modeling Notation (BPMN), Microservices Architecture, ETL, Desktop App Development, Agile Project Management, HIPAA Compliance, Agile Software Development, Windows App Development, REST, Visual Programming, Object-oriented Programming (OOP), Cross-platform, Desktop Web Design, Role-based Access Control (RBAC), Model Context Protocol (MCP), Event-driven Architecture, Mobile Development, Scrum, Server Side/Client Side Object Model (SharePoint), Socket Programming, Test Automation, Dimensional Modeling, Offline-first Development

Platforms

SharePoint, Pega, SharePoint 365, Azure, Microsoft, WordPress, cPanel, Salesforce, Windows, Nintex Workflow, Microsoft Power Automate, SharePoint 2010, Joomla, Microsoft Dynamics 365, Windows Server 2016, Google AppSheet, Webflow, Azure PaaS, Xano, Microsoft Power Platform, Citizen Automation and Development Platform (CADP), Azure Functions, Power Automate Cloud Flow, Power Automate Desktop Flow, Microsoft Copilot Studio, Windows Server, Amazon Web Services (AWS), Docker, Desktop, Shopify, Magento, Joget, Dubsado, Wand, Xerox DocuShare, Windows Desktop, Intershop, Winshuttle, Linux, Microsoft Fabric, Android, Apache Kafka, Blockchain, WooCommerce, Rocket.Chat, Shift4Shop, PointClickCare, Elastic Path, HCL Commerce, Caspio, Gusto, Alteryx, Zoho CRM, Azure AI Studio, Databricks

Storage

Azure Active Directory, Microsoft SQL Server, Database Management, SQL Server 2017, WP Engine, Azure SQL, Master Data Management (MDM), JSON, MySQL, NoSQL, SQL Server Integration Services (SSIS), Data Pipelines, RDBMS, Azure Blobs, Azure Cosmos DB, SQL Server Reporting Services (SSRS)

Industry Expertise

Web Design, E-learning, Project Management, Healthcare

Other

Web Development, K2 SmartForms, APIs, Presales, UiPath, Robotic Process Automation (RPA), Software Implementation, Business Analysis, Solution Architecture, Case Management, Business Process Management (BPM), Development, DocuSign, SharePoint Migration, Office 365, Technical Leadership, Web Hosting, Architecture, Process Automation, Digital Transformation, Code Review, Source Code Review, Project Consultancy, Project Coordination, CI/CD Pipelines, Deployment, eCommerce, API Integration, Integration, Low Code, No-code Development, Software Consulting, Software Design, Leadership, Team Leadership, Software Development, Root-cause Analysis (RCA), Troubleshooting, Technical Requirements, Intranets, Cloud Architecture, Software Architecture, SharePoint UI, Workflow, Data Engineering, Middleware, SharePoint Administration, Technical Consulting, SaaS, MVP Design, Product Design, Computer, Dynamics CRM 365, Microsoft 365, Identity & Access Management (IAM), Data Modeling, HTML5 Banners, Adaptive Design, Microsoft Azure, Microsoft Planner, Data Flows, ServiceNow, System Administration, Algorithms, Artificial Intelligence (AI), CTO, Smart Forms, Solution Design, Workday, Workday Report Design, Workday Implementation, Web Project Management, BPM, Project Management Operations, AP Workflow, Microsoft Office, Azure Data Lake, Azure Databricks, Coding, Software QA, Customer Relationship Management (CRM), Cloud Middleware, Third-party APIs, Third-party Integration, Consulting, Azure, Azure Active Directory, Multitenancy, Cloud Migration, Cloud Platforms, IT Program Management, IT Project Management, Stakeholder Management, Complex Program Management, Microsoft Certified Professional (MCP), Learning Management Systems (LMS), Education Technology (Edtech), Edtech Design, Data Migration, Front-end Development, User Workflows, Microsoft Cloud for Healthcare, Business Strategy, Control Center, WordPress Multisite, Server Administration, Data Visualization, Microsoft Forms, Data Build Tool (dbt), Resource Management, Outlook, Customer Service, Customer Insights, CRM Design, System Implementation, CRM Configuration, Canvas Apps, Model-driven Apps, Data Reporting, Low-code Development, Workflow Automation & System Integration, Minimum Viable Product (MVP), No-code Development, Marketing Automation, Low Code, Dashboards, API Integration, Workflow Automation & System Integration, Business Process Automation, Business Services, Healthcare Software, Microsoft Lists, sharepoint list, OData, Webhooks, Systems, ERP Implementation, OpenAI, UiPath, Automation, Robotic Process Automation (RPA), Artificial Intelligence (AI), Back-end Development, AI Automation, SharePoint Integrations, Technology, SQL, Business Strategy, Reporting, Workflow Automation, AI Agents, CRM, Business Requirements, IT Consulting, Process Mapping, System Integration, Stakeholder Interviews, Automations, Scalability, IT Project Management, Infrastructure, Cloud, IIS, CRM APIs, Document Management Systems (DMS), IT Business Analysis, Web Security, Secure Web Development, Microsoft Graph API, OAuth, System Design, Authentication, Cross-functional Team Leadership, Cross-functional Collaboration, User Interface (UI), User Experience (UX), Web UX, Web UI, Back-end, Front-end, Full-stack, Desktop App Design, Data Management, SharePoint Online, Microsoft Dataverse, Site Reliability Engineering (SRE), Messaging, Scripting, Microsoft OneDrive, PDF, Electronics, Monday.com, Enterprise Architecture, Landing Pages, Azure Data Factory (ADF), DesignOps, WinDev, Axiom, Watermark Design, AppFolio, Amazon Web Services (AWS), Public Sector, Learning Tools Interoperability (LTI), Enterprise Data Management (EDM), Machine Learning, Fivetran, Data Transformation, Data Warehousing, Data Analytics, Electronic Medical Records (EMR), Microsoft Dynamics 365 Marketing, Multi-factor Authentication (MFA), CRM APIs, CRM Design, Email Integration, Product Roadmaps, Large Language Models (LLMs), Enterprise Resource Planning (ERP), Finance, GAAP, Excel 365, HIPAA Electronic Data Interchange (EDI), PHI, Data Rooms, Dash, Microsoft Graph connectors, Energy, Dashboard Development, SAP Open Data Protocol (OData), EMR, CRM Systems, Data Security, Data Analysis, Email Delivery, Zoho, AI Pipeline, ELT, Data Orchestration, ETL Pipelines, Agentic AI, CRM Migration, FastAPI, ChatGPT Prompts, Large Language Models (LLMs), Prompt Engineering, Data Visualization, Client Presentations, ROI, Data Interpretation, Client Reporting, Legacy Software, Analytics, Documentation, Governance, Microsoft Entra, Authorization, Microsoft Dynamics 365 Customer Engagement, Enterprise SaaS, Enterprise Systems, Workflows, Forms, AI Design, AI Programming, Azure Blob Storage, Cloud Governance, Azure AI Services, Graphic Design, SAP, Kofax, BizTalk, Blob Storage, FTP, Web Host Manager (WHM), Domain DNS Setup, File Servers, Computer Graphics, System Programming, Networks, Programming, Server Infrastructure, Command Prompt (CMD), Ajax, Windows Communication Foundation (WCF), Wamp, Web App Security, EndNote, Google Cloud, DSpace, VIA Information Systems, LivePerson, Platform Building, MCITP, ChannelAdvisor, Adobe RoboHelp, Microsoft Copilot Pro, HubSpot CRM, n8n, Market Intelligence, Retrieval-augmented Generation (RAG), OpenAI GPT-4 API, LMS Models, ISO 27701, Insurance, Machine Learning, Insurance Broking, ACORD Data Standards, Creatio, Databricks, KingswaySoft

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