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Navdeep Singh Narula
Verified Expert in Engineering
Microsoft Dynamics CRM Developer
Pune, Maharashtra, India
Toptal member since May 12, 2021
Bio
Navdeep has eight years of experience in the IT industry with a specialty in the Microsoft Dynamics CRM space in development and support projects. He has conducted pre-sales activities, given technical presentations, and coordinated geographically distributed teams. Navdeep is an expert at converting functional specifications to technical designs, configurations, customizations, FS Mobile, Field Service, sales modules, and developing Field Service app offline capabilities.
Portfolio
Ecolab
Dynamics CRM 365, Microsoft Dynamics CRM, Azure DevOps, Microsoft Power Apps
Cognizant
Dynamics CRM 365, Microsoft Dynamics CRM
Accenture
Dynamics CRM 365, Microsoft Dynamics CRM
Experience
- Microsoft Dynamics CRM - 8 years
- Dynamics CRM 2015 - 8 years
- Dynamics CRM Plugins - 8 years
- Dynamics CRM Workflows - 8 years
- Dynamics CRM 365 - 8 years
- Dynamics CRM 2011 - 8 years
- C# - 8 years
- JavaScript - 8 years
Work Experience
Senior IT Developer
2020 - PRESENT
Ecolab
- Supported field agents to deliver sales and service to clients across the world in multiple languages using Dynamics 365 CE.
- Enhanced and automated the existing system using Power Apps, Resco, and Dynamics CRM.
- Integrated with other in-house systems to provide clients with a seamless process.
- Implemented the entire DevOps pipeline to automate deployment.
Technologies: Dynamics CRM 365, Microsoft Dynamics CRM, Azure DevOps, Microsoft Power Apps
Technical Lead
2019 - 2020
Cognizant
- Supported a non-profit organization to use Dynamics 365 CE for the case management system across all departments where they were using Dynamics as back end and web portal based on Angular.
- Coordinated the new requirements and designed solutions with the onshore team. Led and represented the offshore team in scrum and backlog refinement calls.
- Managed a team of software developers. Coordinated and conducted knowledge-sharing sessions. Supported and developed the project.
- Supported the talent acquisition team in hiring resources for Dynamics.
Technologies: Dynamics CRM 365, Microsoft Dynamics CRM
Application Development Senior Analyst
2015 - 2019
Accenture
- Served as a developer and implemented Dynamics 365 CE along with Field Service on many projects.
- Supported the Accenture sales teams to build multiple solutions for the oil and gas industries.
- Delivered the Ecolab Phase 1 Field Service project as the sole developer on the team.
- Delivered a Field Service module for a project HPI and was awarded the CE award for the same.
Technologies: Dynamics CRM 365, Microsoft Dynamics CRM
Senior Technical Consultant - CRM
2013 - 2015
MetaOption
- Served as the primary support on an internal project for the sales, marketing, and finance teams. Developed new enhancement user stories.
- Upgraded CRM 2011 to CRM 2015 on an on-premises system.
- Created an incentive module for our finance team to calculate commissions for the sales teams.
Technologies: Microsoft Dynamics CRM, Dynamics CRM 2011
Project History
HPI Service
It was the implementation for the service module along with Field Service for HP Inc. As the developer on this project, I extended the solution as per client requirements using custom activity, plugins, and workflows. The Configure Field Service mobile application was based on the Resco platform and configured resource schedule optimization for assigned work orders automatically. I created Azure web jobs to update records and to integrate third-party APIs and an SSRS report based on FetchXML queries. I implemented the Microsoft Fakes for unit testing and coded as per StyleCOP, FxCop, and Code Matrix.
HUL Connected Coffee
This was a Connected Field Service project where we integrated HUL coffee machines with Dynamics CRM, auto-created work orders, and implemented the FS mobile app for their field agents. I led the Resco development and extended the CRM using IoT Integration, Microsoft Dynamics 365 CE, and Resco.Net (Field Service Mobile App)
Nalco Water - Field of Dreams
Implemented Nalco Water for the field service of the company. The solution has now been extended to support their district sales and service teams, which can efficiently provide services at the client’s location.
Education
2009 - 2013
Bachelor's Degree in Computer Science
Sri Sukhmani Institute of Engineering & Technology - Dera Bassi, Punjab, India
Certifications
JULY 2017 - DECEMBER 2021
Microsoft Certified Technology Specialist in Dynamics CRM 2016 Customization and Configuration
Microsoft
Skills
Tools
Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Power Apps
Languages
C#, JavaScript
Paradigms
Azure DevOps
Other
Dynamics CRM 365, Dynamics CRM 2011, Dynamics CRM 2015, Dynamics CRM Plugins, Dynamics CRM Workflows
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