Nicolas Sila
Verified Expert in Engineering
Salesforce and Agentforce Developer
Paris, France
Toptal member since May 5, 2026
Nicolas is a Salesforce and Agentforce consultant with several years of experience designing and delivering CRM solutions for enterprise clients. Specialized in Sales Cloud, Service Cloud, and AI-powered automation through Agentforce, Nicolas helps organizations streamline operations and unlock new value from their Salesforce platform. With a hands-on technical mindset and a strong focus on business outcomes, every project he delivers is built to drive measurable impact.
Portfolio
Experience
- Salesforce - 6 years
- Apex - 6 years
- Lightning Web Components (LWC) - 6 years
- Salesforce Sales Cloud - 6 years
- Salesforce Marketing Cloud - 2 years
- AI Agents - 2 years
- Salesforce Agentforce - 2 years
- Data Cloud - 2 years
Work Experience
Tech Lead
Inetum
- Led the end-to-end Salesforce architecture and implementation of an integrated Sales Cloud, Service Cloud, Marketing Cloud, Agentforce, and Data Cloud platform for a major European mobility group.
- Designed and deployed AI-powered Agentforce agents to automate client servicing, lead qualification, and internal productivity workflows across multiple enterprise programs.
- Developed custom Apex and Lightning Web Components to support complex business processes, while leading cross-functional teams of consultants and developers from design to go-live.
Experience
Agentforce-powered CRM Transformation for a Leading Asset Management Firm
This project involved defining the target architecture, leading a team of consultants and developers, and working closely with business stakeholders to translate complex investment management processes into clean, scalable Salesforce solutions. A particular focus was placed on Agentforce to introduce AI-powered assistants supporting client servicing and internal productivity. The result was a unified, intelligent CRM platform that supports the firm's commercial teams across Europe and lays the foundation for further AI-driven initiatives in client engagement and operational efficiency.
Agentforce and Data Cloud Implementation for a Major European Mobility Group
A key part of the project involved leveraging Agentforce to deploy AI-powered agents supporting both internal teams and end customers, with use cases spanning service automation, lead qualification, and personalized communications through Marketing Cloud journeys. The platform now powers a large-scale, omnichannel customer experience and serves as the foundation for ongoing AI-driven automation initiatives across the group's commercial and service operations.
Education
Bachelor's Degree in Software Engineering
Saint Joseph University - Beirut, Lebanon
Certifications
Agentforce Legend
Salesforce
Salesforce Certified Application Architect
Salesforce
Salesforce Certified Platform Developer
Salesforce
Skills
Tools
Salesforce Sales Cloud, Claude, Salesforce Marketing Cloud
Languages
Apex, Java, Python
Paradigms
Automation
Platforms
Salesforce, Salesforce Agentforce, Salesforce Experience Cloud
Other
Data Cloud, AI Agents, Lightning Web Components (LWC), APIs, AI Tools, API Integration, Integrations, Workflow Optimization, Customer Relationship Management (CRM), Dashboards, Software Engineering, Programming, Big Data, Data 360
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring