Omar El-Ashqar
Verified Expert in Engineering
ServiceNow Developer
Riyadh, Riyadh Province, Saudi Arabia
Toptal member since September 10, 2022
Omar is a ServiceNow expert helping clients utilize the benefits and value of their ServiceNow platform. He is equipped with full-stack development and consulting experience. Omar excels in dealing with various technical and non-technical requirements.
Portfolio
Experience
- Development - 5 years
- ServiceNow REST API - 5 years
- AngularJS - 4 years
- Microsoft PPM - 3 years
- Leadership - 2 years
Preferred Environment
ServiceNow
The most amazing...
...thing I've developed is an iPad web application to help road incident response officers to log and track incidents while on the road.
Work Experience
Senior ServiceNow Consultant
Devoteam
- Implemented ITSM, CSM, and PPM ServiceNow modules for the government, education, and medical supplier sectors.
- Oversaw the API design and implementation to build integrations for ServiceNow with systems such as SAP and Oracle.
- Led a team of five and managed the creation of user stories and defects, set deadlines, and assigned tasks agilely using ServiceNow Agile module.
- Acted as a trusted advisor to my team members and clients regarding ServiceNow implementations.
ServiceNow Consultant
RXP Services
- Developed an application on top of the ServiceNow incident module to help road incident officers better log and track incidents on the road while allowing the command control center to track incidents and drivers' whereabouts.
- Built and managed an API integration of two ServiceNow instances between a bank and their external IT support for creating and managing support tickets.
- Helped EnergyAustralia, an energy provider, move its IT services from SharePoint to ServiceNow.
ServiceNow Developer and Administrator
RMIT University
- Administered all deployments, tracked and fixed bugs and data issues, and helped with small feature development on the ServiceNow platform.
- Held and ran sprint planning, sprint review, and retrospective meetings.
- Contributed to a few different modules in operations, including ITSM, HR, and a custom admissions application for students.
Software Engineer
Whispir
- Collaborated with the development and product teams to deliver new features and enhancements introduced by the product team or suggested by Whispir clients.
- Created, wrote, estimated, and finalized cards (stories), which involved collaborating with the QA and BA teams to arrange and attend the story kickoff.
- Fixed high-priority bugs reported by clients and worked with the deployment manager to help deploy to production.
QA Engineer
Whispir
- Developed a Windows application to help the testing team with regression testing. The application would read and run iMacros test scripts and send an email report to the QA manager with passed and failed scripts, including screenshots.
- Coordinated and implemented functional, user acceptance, stress, and regression testing.
- Developed strategies and procedures for testing and debugging and worked on iMacros, JUnit, HttpUnit, and Jira.
Experience
Incident Response Service for Victoria Roads
ServiceNow was introduced to implement a cloud-based system that helped respondents log different types of road incidents while on the road and allowed command control to track each incident and respondents' live location on a map.
I was part of the team that helped develop the ServiceNow IRS system; it was built using ServiceNow incident, Angular, and Bootstrap.
Education
Master's Degree in International Business
RMIT University - Melbourne, Australia
Bachelor's Degree in Computer Science
Princess Sumaya University for Technology - Amman, Jordan
Certifications
Certified Implementation Specialist - Customer Service Management (CIS-CSM)
ServiceNow
ServiceNow Certified Implementation Specialist–IT Service Management
ServiceNow
ServiceNow Certified Application Developer
ServiceNow
ServiceNow Certified System Administrator
ServiceNow
ITIL
Axelos
Skills
Libraries/APIs
ServiceNow REST API, API Development, Backbone.js, Mustache, Node.js
Tools
Microsoft PPM, ServiceNow App Engine Studio, Slack, iMacros, Apache JMeter
Languages
JavaScript, HTML, CSS, Java, Java 7, SQL
Frameworks
AngularJS, Bootstrap, Jakarta Server Pages (JSP), JavaScript MVC, PhoneGap
Storage
Databases, SQLite
Paradigms
Management, Testing, Manual Testing
Platforms
Windows, JBoss
Industry Expertise
Marketing
Other
ServiceNow, ITSM, Development, System Administration, Communication, ServiceNow Integration Hub, API Design, ITIL V3 Foundation Certified, Algorithms, Leadership, Team Leadership, Agile DevOps, Architecture, IT Consulting, Web Development, Logistics, Management Accounting, IT Service Management (ITSM), Hybrid Apps, VXML, PhoneGap Plugins, Test Scripting, Performance Testing, Regression Testing, Smoke Testing, Implementation, Consulting
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