Pankaj Jangra

Telus uses Salesforce to manage customer accounts, billing accounts, and customer contact information. CTI was integrated with Salesforce so that agents could support customers. Salesforce was integrated with various systems like the billing system, MDM, SMS, MatrizCX surveys, lithium Social Connector, etc.

Contribution:
• Worked on analyzing the business process and designing the solution
• Batch processes to enrich data
• High- and low-level documentation for the solution
• Optimized code and processes
• Responsible for the entire Salesforce configuration and customization
• Integration between Salesforce and CTI (Genesys)

I used Force.com, Visualforce, Apex, Lightning, SOAP API, Salesforce data loader, and Jira to complete this project.

BHN uses Salesforce to get leads and convert them into customer orders. SFDC cannot process orders. SFDC pushes orders to the Cortx system for orchestration to fulfill this requirement and gets the order progression from Cortx.

Contribution:
• Worked on analyzing the business process and designing the solution
• Completely set the Salesforce organization, including the company profile and security settings
• High- and low-level documents for the solution
• Responsible for the entire Salesforce configuration and customization
• Integration between Salesforce and Cortx Order System

I completed this project using Force.com, Visualforce, Apex, SOAP API, Salesforce data loader, and Jira.

Vodafone Australia wanted to use SFDC mobile app for its sales team and partners to generate orders while reps move in the market.

Contribution:
• Solution design and optimization
• Visualforce pages to capture images from a camera and digital signature
• Visualforce pages to get customer data and create PDF forms.
• Apex class for sending mail to customers

Myer store was using an on-premise customer portal for web and mobile to manage customer data. Now Myer is using the Salesforce customer portal. It's a customized customer portal that will work on desktop and mobile (as a hybrid application). Myer manages customer information, card information, products, promotions, transactions, transaction line items, and cases.

Contribution:
• Worked on QAS web service for address validation
• Apex triggers and batch classes for bonus point calculation
• Customized functionality for bar code and card generation
• Visualforce email templates

I used Force.com, Visualforce, Apex, SOAP API, Salesforce data loader, and Informatica in this project.

Fleetcare wanted to manage their customers and all vehicle information in a system to automate the process of notification and billing. The earlier version of Fleetcare managed all these billing information manuals in Excel.

Contribution:
• Worked on SOAP web service to get details of vehicles on the basis of model or Name
• Apex triggers and VF pages
• Workflow and validation rules

I worked on Apex, Visualforce, and REST APIs in this project.

Earlier, HCL was using a .NET application to manage leads and opportunities, and it was migrated to Salesforce CRM. Leads come through different channels and are assigned to different queues based on business departments. After that, the sales team starts working on it to create the opportunity. This application is integrated with several systems (FP, LMS, EMS, and LP) to exchange data. We used a REST API and the command line data loader for integration. We implemented single sign-on using delegated authorization.

Contributions:
• Worked on integrating Salesforce with .NET interfaces using SOAP web services.
• Migrated data from other systems to Salesforce using CLI and Apex data loader.
• Wrote test functionalities for Apex classes and triggers.
• Resolved production issues and optimization of code.

I used Force.com, Visualforce, Apex, Salesforce data loader, and CLI in this project.