Praveen is available for hire
Hire PraveenPraveen Sampath
Verified Expert in Engineering
Salesforce Apex Developer
Sydney, New South Wales, Australia
Toptal member since November 18, 2020
Bio
Praveen is a Salesforce Certified System and Application Architect with 17 Salesforce certifications and a degree in electrical engineering. He is an expert in Salesforce implementations with ten years of experience in configuration and customization and broad product expertise in sales, service, community, and the Force.com platform. Praveen has completed projects in the aviation, automotive, financial, manufacturing, and fast-moving consumer goods industries.
Portfolio
Pluralsight - Main
Salesforce, Copado, Amazon Web Services (AWS), Git, CRM APIs, APIs, Consulting...
Service NSW
Salesforce Community, Single Sign-on (SSO), Lighting, Light UI, Azure DevOps...
Smith+Nephew
Apex, Salesforce Sales Cloud, Flow, Flosum, Surveys, Lighting, dotdigital...
Experience
- Salesforce Apex - 10 years
- Salesforce - 10 years
- Salesforce Sales Cloud - 10 years
- Lightning Components - 5 years
- Lightning Communities - 5 years
- Salesforce API - 5 years
- JavaScript - 3 years
- Salesforce DX - 3 years
Preferred Environment
Salesforce SOAP API, REST, Field Service Lightning, Lightning Design System, Lightning Communities, Lightning Components, Salesforce Apex, Salesforce API, Salesforce DX, Salesforce Sales Cloud
The most amazing...
...product I've built was a Customer 360° View app through responsive LWC to display customer information by integrating with third-party systems through an API.
Work Experience
Salesforce Developer | Copado Experience for Global Online Education Platform
2022 - PRESENT
Pluralsight - Main
- Created and managed the Copado pipeline to help the team with seamless deployment.
- Integrated Copado with PMD for code analysis and created static code rules to maintain the standard.
- Maintained the Salesforce environment in Copado and Integrated Copado with Jira and a code scan.
Technologies: Salesforce, Copado, Amazon Web Services (AWS), Git, CRM APIs, APIs, Consulting, Pardot, Customer Relationship Management (CRM), Twilio, Zapier, Stripe
Technical Architect
2021 - 2022
Service NSW
- Oversaw the implementation of Salesforce as IdP for the entire ACT public service.
- Designed the Integration design patterns for all Salesforce integration.
- Designed a reusable design pattern for login and registration.
- Worked with the business and business analyst to collect the business requirements and convert them to technical documents.
- Assisted the development team with any technical challenges.
Technologies: Salesforce Community, Single Sign-on (SSO), Lighting, Light UI, Azure DevOps, Copado, JavaScript, Salesforce Development Community (SFDC), Git, Architecture, CRM APIs, APIs, Consulting, Leadership, Technical Leadership, Integration, API Integration, Customer Relationship Management (CRM), OmniScript, Mobile Publisher
Technical Architect
2020 - 2021
Smith+Nephew
- Designed and implemented the end-to-end sales process for a medical equipment manufacturing company.
- Migrated data from Dynamics to Salesforce using the bulk API.
- Worked with the global architecture group to align the release and maintain standards and governance.
- Oversaw the Sales Cloud implementation for the company.
- Presented the solution to the business forum and other global technical forums for approval and suggestions.
- Worked closely with delivery managers, functional solution architects, and directly with clients to architect technology solutions to meet client needs.
- Connected Salesforce with IQVIA (a healthcare and human data science company).
- Experience integrating Salesforce and Power BI to create dynamic and informative reports to analyze sales and customer data.
Technologies: Apex, Salesforce Sales Cloud, Flow, Flosum, Surveys, Lighting, dotdigital, JavaScript, Git, Architecture, Orchestrated Customer Engagement (OCE), CRM APIs, APIs, Microsoft Power BI, REST, Back-end, Consulting, Leadership, Technical Leadership, Integration, API Integration, Customer Relationship Management (CRM)
Salesforce Technical Architect
2015 - 2020
Capgemini
- Set up the community cloud with business process implementation. Built flows and Salesforce Einstein's guided action features that enhance the usability of both agents and internal users.
- Incorporated LWC best practices to improve the performance in the portal (record-edit, record-view).
- Implemented complex fee calculation logic for hours worked upon a request using Apex and Process Builder.
- Made implementation of single sign-on (SSO) with AEM. Analyzed and reviewed business, functional, and technical requirements.
- Implemented Salesforce DX with Jenkins. Created a solution repo conversion to the Salesforce DX-format. Optimized DevOps processes using Copado and Salesforce DX.
- Presented multiple Salesforce DX training sessions to assist the build and BAU team. Owned deployment to streamline the process.
- Improved the performance of Process Builder by converting the process to an invokable one. Used complex flows to automate the business process.
- Delivered and implemented Lightning out component.
- Built a customer search functionality using Lightning Components. Completed customer searches in Salesforce and the external system using an API.
- Implemented REST base callouts to the third-party system. Documented best practices and standards for configuration and customization. Provided support for quality assurance testing and defect resolution.
Technologies: Salesforce, REST APIs, Salesforce CPQ, Salesforce Lightning, Salesforce Cloud Flow, JavaScript, Salesforce Development Community (SFDC), Architecture, Email Templates, Conga Composer, APIs, REST, Back-end, Consulting, Leadership, Technical Leadership, Integration, API Integration, Technical Training
Salesforce Senior Consultant
2015 - 2015
Deloitte
- Build mobile-friendly Visualforce pages using Bootsrap to host in Salesforce one mobile app. Created a complex approval process (multi-stage approvals).
- Utilized Jenkins, a code migration tool leveraged by developers to automate the deployment from one environment to another (CI/CD implementation using ANT). GitHub Repo was used for distributed revision and source code management functionality.
- Owned new user stories and ensured quality and on-time delivery, helping to implement the Agile process in the project.
- Participated in project team meetings and collaborated with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required.
- Mentored new team members in the project. Performed incident management, problem management, and change management activities.
Technologies: Salesforce, REST APIs, Salesforce Lightning, REST, Back-end, Consulting, API Integration, SAP
Salesforce Technical Consultant
2013 - 2015
NTT Data
- Implemented end-to-end sales and a service process in Salesforce. Involved in the integration with a SAP system through SAP Process Integration (PI), with master data stored in the SAP system using SOAP-based callouts.
- Involved in maintaining sales figure revenues. Updated high-level officials on the weekly and monthly revenue generated by sales reps.
- Involved in creating an analytic snapshot to track the status of cases on a monthly schedule basis. Provides real-time access to financial data and real-time market data sharing (steaming AP, Push topic).
- Spearheaded the creation of a mobile app for VOC. Used Bootstrap for the mobile app creation. Implemented content management and customized the content delivery functionality to achieve the desired results.
- Created trigger frameworks to improve and overcome Salesforce governor limits. Participated in regular system maintenance activities and coordinated monthly and quarterly releases for bug fixes and enhancement change requests.
- Assisted and guided team members in incident resolving, troubleshooting of complex issues, driving priority incidents, and escalations to closure. Performed incident management, problem management, and change management activities.
- Implemented emergency bug fixes and performed impact analysis on the changes being implemented during release.
Technologies: Salesforce, REST, Back-end, Consulting, Enterprise Resource Planning (ERP), SAP, SAP Process Integration (PI)
Salesforce Consultant
2010 - 2013
Wipro Technologies
- Developed a complex business logic using Apex classes and triggers and custom Visualforce pages as per the business requirement. I used Salesforce apps such as Survey Force, Conga Composer, and DocuSign.
- Involved with Salesforce configurations such as profile settings, role hierarchy, approval process, validation rules, email to case, workflow rules, page layout settings and assignment, and field-level security settings.
- Delivered system and unit test cases written and tested in the sandbox environment. Test classes were written for each class and trigger to provide the Salesforce coverage.
- Deployed customizations such as buttons with VF pages, custom links with VF pages, automated email using email messaging, and triggers on objects developed as per business needs.
- Migrated various environments to production.
Technologies: Salesforce, SQL, Consulting
Experience
Customer 360 Degree View App and DX Implementation
Built a Customer 360 Degree View, which integrates and displays customer information from various systems through an API. Delivered a Lightning out implementation to display the Salesforce Aura component live (third-party chatbot APP and call TP message application). Designed and developed a robotic flight disruption system in Salesforce using Platform Event and Apex. Implemented the first Salesforce DX to ensure delta deployments and created a solution repo conversion to Salesforce DX format and converted the repository into Salesforce DX to ensure smoother deployment.
Service and Community Cloud Project
Designed a complex Service Cloud implementation for the manufacturing sector using Service Cloud capabilities and Community Cloud.
The design gives customers the flexibility to check their service contracts and any warranties available for the respective assets from the community. The Service Cloud application routes cases via an omni-channel to the individual teams and links milestones based on the service contracts related to the product. The logistics API is then invoked and the shipping status reflected back to Salesforce.
This project was completed with a quick turnaround of five weeks.
The design gives customers the flexibility to check their service contracts and any warranties available for the respective assets from the community. The Service Cloud application routes cases via an omni-channel to the individual teams and links milestones based on the service contracts related to the product. The logistics API is then invoked and the shipping status reflected back to Salesforce.
This project was completed with a quick turnaround of five weeks.
Chat-bot Application + IBM Bluemix Watson + Lightning Out
I integrated a chat bot with the Bluemix Watson application to enhance the bot's intelligence and hosted it on an external site. Created a Lightning Out application that displays customer information and creates cases along with the chat history from an external site.
Education
2006 - 2010
Bachelor of Engineering Degree in Electrical Engineering
Anna University - Chennai, India
Certifications
JUNE 2018 - PRESENT
Salesforce Certified CPQ Specialist
Salesforce.com
MAY 2018 - PRESENT
Salesforce Certified System Architect
Salesforce.com
MAY 2018 - PRESENT
Salesforce Certified Integration Architecture Designer
Salesforce.com
MAY 2018 - PRESENT
Salesforce Certified Identity and Access Management Designer
Salesforce.com
MAY 2018 - PRESENT
Salesforce Certified Development Lifecycle and Deployment Designer
Salesforce.com
MARCH 2018 - PRESENT
Salesforce Certified Field Service Lightning Consultant
Salesforce.com
FEBRUARY 2018 - PRESENT
Salesforce Certified Sharing and Visibility Designer
Salesforce.com
FEBRUARY 2018 - PRESENT
Salesforce Certified Application Architect
Salesforce.com
FEBRUARY 2018 - PRESENT
Salesforce Certified Community Cloud Consultant
Salesforce.com
FEBRUARY 2018 - PRESENT
Salesforce Certified Data Architecture and Management Designer
Salesforce.com
MARCH 2017 - PRESENT
Salesforce Certified Advanced Administrator
Salesforce.com
JANUARY 2017 - PRESENT
Salesforce Certified Platform Developer II
Salesforce.com
DECEMBER 2016 - PRESENT
Salesforce Certified Platform App Builder
Salesforce.com
JUNE 2016 - PRESENT
Salesforce Certified Platform Developer I
Salesforce.com
APRIL 2016 - PRESENT
Salesforce Certified Service Cloud Consultant
Salesforce.com
FEBRUARY 2015 - PRESENT
Salesforce Certified Sales Cloud Consultant
Salesforce.com
OCTOBER 2013 - PRESENT
Salesforce Certified Administrator
Salesforce.com
Skills
Libraries/APIs
Salesforce API, Salesforce SOAP API, Salesforce REST API, REST APIs, Stripe, Salesforce Bulk API
Tools
Salesforce Sales Cloud, Lightning Communities, Lightning Design System, Git, Field Service Lightning, Salesforce CPQ, Salesforce Einstein, Microsoft Power BI, Pardot, OmniScript, Zapier, Salesforce DX, Salesforce Dataloader, IBM Watson, Flow, Conga Composer
Languages
JavaScript, Apex, SOQL, SQL
Frameworks
Lightning Components
Paradigms
REST, Best Practices, Azure DevOps
Platforms
Salesforce, Force.com IDE, Copado, Twilio, Salesforce 1, Salesforce SOQL/SOSL, Flosum, Amazon Web Services (AWS), Litify
Storage
Database Management Systems (DBMS)
Other
Salesforce Apex, Salesforce Community, Salesforce.com Administration, Salesforce Service Cloud, Salesforce Lightning, Salesforce Cloud Flow, Certified Salesforce Administrator, Salesforce Development Community (SFDC), Architecture, CRM APIs, APIs, Back-end, Consulting, Data Modeling, Leadership, Technical Leadership, Integration, Force.com, Customer Relationship Management (CRM), Technical Architecture, Mobile Publisher, Salesforce Reporting & Dashboards, Salesforce System Administration, Orchestrated Customer Engagement (OCE), Email Templates, Enterprise Resource Planning (ERP), API Integration, Technical Training, SAP, Frameworks, Salesforce Reports, Salesforce Programming, Salesforce Customization, Platforms, Surveys, Lighting, dotdigital, Single Sign-on (SSO), Light UI, Zuora, Streaming, Events, SAP Process Integration (PI)
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