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Puneet Gosain
Verified Expert in Engineering
Salesforce Developer
London, United Kingdom
Toptal member since November 8, 2022
Bio
Puneet is a software engineer specialising in Salesforce and integration solutions, working as a freelance/contractor. He has spent 11 years delivering high-quality solutions on Salesforce, AWS, Azure, and Mulesoft, focusing on sectors like fintech, retail, supply chain, telecom, and energy. Throughout his career, Puneet has played a pivotal role in all aspects of the development lifecycle, from pre-sales to post-deployment support.
Portfolio
Orange Stack Ltd
Apex, Azure, Salesforce CPQ, Financial Services Cloud, Salesforce B2B Commerce...
Sabio
Salesforce, Salesforce DX, JavaScript, Apex, Salesforce Cloud Flow, EventBus...
Oodle Car Finance
Apex, Salesforce, Salesforce Lightning, CI/CD Pipelines, Salesforce DX...
Experience
- Salesforce - 11 years
- Apex - 11 years
- JavaScript - 8 years
- Integration - 8 years
- CI/CD Pipelines - 8 years
- Field Service Lightning - 6 years
- Salesforce CPQ - 6 years
- Salesforce Marketing Cloud - 5 years
Work Experience
Senior Salesforce Developer/Architect
2024 - PRESENT
Orange Stack Ltd
- Led MortgageX managed package development and security review with Financial Services Cloud elements, Apex, LWC, and AWS Lambda.
- Designed and built a digital subscription webshop leveraging Salesforce B2B Commerce, fully integrated with Salesforce CPQ and Billing. Streamlined the quote-to-cash process, driving operational automation and enhancing the customer experience.
- Implemented a digital subscription webshop using Salesforce B2B commerce backed by Salesforce CPQ and Salesforce Billing.
- Contributed hands-on to architecture and development across the Salesforce platform, utilizing Apex frameworks, LWC, Visualforce, CI/CD pipelines, Flows, logging strategies, and robust integrations using Events, REST, and Bulk API.
Technologies: Apex, Azure, Salesforce CPQ, Financial Services Cloud, Salesforce B2B Commerce, Salesforce Service Cloud, Revenue Cloud, Salesforce CLI, Visual Studio Code (VS Code), Data Visualization, Salesforce REST API, Lightning Components, Salesforce API, Salesforce Customization
Salesforce & Industries Architect | Developer
2022 - 2024
Sabio
- Architected and delivered an end-to-end digital BSS solution using Salesforce Industries Communications Cloud for a Tier 1 telecom provider, leveraging Vlocity CPQ, EPC, and Integration Procedures to automate order capture and serviceability.
- Implemented Salesforce field service lightning for the mobile workers fitting last-mile fibre connections, completing the order provisioning. It was a fully integrated solution of Communications Cloud and Field Service Lightning.
- Completed advanced hands-on learning in Manufacturing and Consumer Goods Clouds, building demo apps for retail execution and partner collaboration using Salesforce Industries components (OmniStudio, Flows, Apex, and LWC) to expand domain knowledge.
- Integrated Salesforce Loyalty Management with Service Cloud to unify customer service and rewards management for a leading clothing retailer. Enabled service agents to access loyalty tiers, point balances, and redemption history within the service console.
- Designed and developed insurance policy servicing flows using Salesforce Industries Insurance Cloud, OmniScripts, and Integration Procedures, enabling real-time First Notice of Loss (FNOL) handling.
Technologies: Salesforce, Salesforce DX, JavaScript, Apex, Salesforce Cloud Flow, EventBus, Bitbucket, Jira, Lightning Web Components (LWC), REST, Salesforce Bulk API, Salesforce Manufacturing Cloud, Salesforce Loyalty Cloud, Salesforce Communications Cloud, Salesforce Consumer Goods Cloud, Salesforce CLI, Visual Studio Code (VS Code), Field Service Lightning, Data Visualization, Salesforce REST API, Lightning Components, Salesforce API, Salesforce Customization
Senior Salesforce Developer | Architect
2021 - 2022
Oodle Car Finance
- Managed the design, development, and delivery of a Loan Origination and Loan Processing CRM program for Dealer Sales, Customer Sales, and POS operations.
- Designed a data pipeline for customer and finance data through Salesforce, Amazon Redshift data warehouse, Amazon RDS, and Fivetran Data Platform, and developed Python scripts to facilitate data flow.
- Managed deployments using 2nd-generation unlocked packages, org-dependent unlocked packages, and Gearset.
- Built reusable and highly configurable Apex APIs and Lightning web components used across programs.
- Focused on reducing the turnaround time from a prospect to a closed-fund deal.
- Led a Salesforce API program for handling Quotations, Prospects, and Loan Applications from public and partner channels.
- Contributed to ORCA, a system of orchestrated Java and Node.js microservices running on AWS Lambda, to facilitate lending decisions.
Technologies: Apex, Salesforce, Salesforce Lightning, CI/CD Pipelines, Salesforce DX, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Gearset, Salesforce Apex, Salesforce Cloud Flow, Amazon Web Services (AWS), Integration, Salesforce CLI, Visual Studio Code (VS Code), Data Visualization, Salesforce REST API, Lightning Components, Salesforce API, Salesforce Customization
Senior Salesforce Developer
2019 - 2021
CloudSense
- Conducted technical workshops to provide expertise on Cloudsense Appexchange products. Also engineered customized solutions on these products for demonstrations.
- Deployed Salesforce Field Service for a telecom provider, optimising technician scheduling, real-time tracking, and mobile work orders integrated with Cloudsense O&S (subscription management) and CLM.
- Built micro components in TypeScript and Apex to contribute to the Solution Console product line running on Heroku services.
- Worked primarily with telecom and media customers to produce tailor-built solutions using Cloudsesne, Apex, LWC, TypeScript, ETL, and Salesforce.
- Collaborated closely with the product marketing teams during pre- and post-sales processes.
Technologies: JavaScript, TypeScript, Salesforce, Consulting, Salesforce CLI, Visual Studio Code (VS Code), Field Service Lightning, Data Visualization, Salesforce REST API, Lightning Components, Salesforce API, Salesforce Customization
Salesforce Developer
2018 - 2019
Picnic
- Collaborated with Data Engineers and Scientists to design data pipelines that run through ETL in Salesforce, AWS Postgres, AWS-managed MongoDB, and Snowflake.
- Designed and developed a Promotion Management System in Salesforce, powered by in-house machine learning Python-based models that support A/B testing and price suggestions.
- Created a Pricing System in Salesforce for the assortment of 15,000 products to publish at retail stores algorithmically.
- Designed and implemented an Assortment Suggestion Solution in Salesforce using Salesforce Service Cloud and predictive Einstein AI.
- Developed a Category Management Solution in Salesforce to assist Category Managers in managing product categories on the storefront.
Technologies: GitHub, Snowflake, Apex, Visualforce, PostgreSQL, MongoDB, Salesforce Einstein, Visual Studio Code (VS Code), Data Visualization, Salesforce REST API, Lightning Components, Salesforce API, Salesforce Customization
Salesforce Consultant
2015 - 2018
Accenture
- Worked with multiple blue-chip companies in the Telecom, Energy, and Media sectors. Sales Cloud, Service Cloud, Pardot, Salesforce CPQ, Apttus CPQ, Experience Cloud, and Salesforce Platform on Apex, Visualforce, and Lightning.
- Participated in requirement workshops, conducted UAT training, led development pods, and developed and delivered solutions on Salesforce.
- Started my career as a Salesforce consultant to become a Senior Salesforce analyst at Accenture Consulting. My role was a mix of customer-facing and offshore delivery tasks.
Technologies: Apex, CI/CD Pipelines, Conga Sign, Conga CPQ, Cloudsense CPQ, Visualforce, SOAP, REST, Salesforce.com Administration, Salesforce Experience Cloud, Pardot, Aura, Data Visualization, Salesforce REST API, Salesforce API, Salesforce Customization
Education
2010 - 2014
Bachelor's Degree in Computer Science
Guru Gobind Singh Indraprastha University (GGSIPU) - New Delhi, India
Certifications
APRIL 2023 - PRESENT
Salesforce System Architect
Salesforce
MARCH 2023 - PRESENT
Salesforce Certified Integration Architecture Designer
Salesforce
AUGUST 2020 - PRESENT
Salesforce Certified JavaScript Developer I
Salesforce
JUNE 2020 - PRESENT
Salesforce Certified Field Service Lightning
Salesforce
OCTOBER 2018 - PRESENT
Salesforce Certified Platform Developer II
Salesforce
OCTOBER 2018 - PRESENT
Salesforce Certified Application Architect
Salesforce
OCTOBER 2018 - PRESENT
Salesforce Certified Data Architecture and Management Designer
Salesforce
AUGUST 2018 - PRESENT
Salesforce Certified Sharing and Visibility Designer
Salesforce
JUNE 2018 - JUNE 2024
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
OCTOBER 2017 - PRESENT
Salesforce Certified Marketing Cloud Email Specialist
Salesforce
AUGUST 2017 - APRIL 2020
Salesforce Certified Social Studio Consultant
Salesforce
JULY 2017 - PRESENT
Salesforce Certified CPQ Specialist
Salesforce
JUNE 2017 - PRESENT
Salesforce Certified Experience Cloud Consultant
Salesforce
MARCH 2017 - PRESENT
Salesforce Certified Pardot Specialist
Salesforce
NOVEMBER 2016 - PRESENT
Salesforce Certified Advanced Administrator
Salesforce
AUGUST 2016 - PRESENT
Salesforce Certified Platform Developer I
Salesforce
JULY 2016 - PRESENT
Salesforce Certified Service Cloud Consultant
Salesforce
JUNE 2016 - PRESENT
Salesforce Certified Platform App Builder
Salesforce
JUNE 2016 - PRESENT
Salesforce Certified Sales Cloud Consultant
Salesforce
AUGUST 2015 - PRESENT
Salesforce Certified Administrator
Salesforce
JULY 2014 - PRESENT
Salesforce Certified Heroku Architect
Salesforce
Skills
Libraries/APIs
Salesforce REST API, Salesforce API, Salesforce Bulk API
Tools
GitHub, Postman, Salesforce DX, Salesforce Sales Cloud, Salesforce CPQ, Conga Composer, Field Service Lightning, Salesforce Marketing Cloud, Gearset, Pardot, Bitbucket, Jira, Salesforce Einstein, Conga Sign, Confluence
Languages
Apex, JavaScript, TypeScript, Snowflake
Frameworks
Lightning Components, Visualforce
Platforms
Salesforce, Visual Studio Code (VS Code), Amazon Web Services (AWS), MuleSoft, Heroku, Salesforce Experience Cloud, Azure, Salesforce B2B Commerce, MacOS
Paradigms
REST
Storage
PostgreSQL, MongoDB
Other
APIs, Community Clouds, Salesforce Service Cloud, Integration, Salesforce Lightning, Computer Science, CloudSense, CI/CD Pipelines, Salesforce Apex, Salesforce Cloud Flow, Salesforce CLI, Salesforce Customization, Marketing Cloud, Data Visualization, Aura, Financial Services Cloud, Revenue Cloud, EventBus, Lightning Web Components (LWC), Salesforce Manufacturing Cloud, Salesforce Loyalty Cloud, Salesforce Communications Cloud, Salesforce Consumer Goods Cloud, Consulting, Conga CPQ, Cloudsense CPQ, SOAP, Salesforce.com Administration, Salck
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