Radhakrishnan is available for hire
Hire RadhakrishnanRadhakrishnan Chinnaiah
Verified Expert in Engineering
Salesforce Architect and Developer
Houston, TX, United States
Toptal member since April 13, 2026
Bio
Radhakrishnan is a senior Salesforce architect specializing in Agentforce AI and Salesforce Data Cloud, with 27+ years of IT experience. He designs intelligent, scalable solutions and modern commerce platforms using Salesforce B2B/B2C Commerce. Radhakrishnan is known for delivering AI-driven automation and API-led integrations with ERP and OMS for global enterprises.
Portfolio
EY
Salesforce B2B Commerce, Salesforce Commerce Cloud (SFCC)...
Zilker Technology
Adobe Commerce (Magento 2), Elastic Path Commerce Cloud, HCL Commerce...
Academy Sports + Outdoors
WebSphere Commerce
Experience
- Jakarta EE (Java EE or J2EE) - 20 years
- HCL Commerce - 17 years
- Adobe Commerce (Magento 2) - 8 years
- Adobe Commerce - 8 years
- Salesforce Commerce Cloud (SFCC) - 6 years
- Salesforce B2B Commerce - 6 years
- Data Cloud - 3 years
- Salesforce Agentforce - 2 years
Work Experience
Senior Salesforce Architect
2020 - 2025
EY
- Served as lead technical architect for enterprise digital platforms, delivering Salesforce and non-Salesforce solutions across large-scale global client engagements.
- Defined and implemented Salesforce Data Cloud (Customer Data Platform) architecture to unify customer, product, and transactional data across CRM, commerce, ERP, and OMS systems, enabling segmentation, activation, and AI-driven use cases.
- Designed scalable data ingestion pipelines, data models, identity resolution strategies, and calculated insights to support Customer 360 and personalization initiatives.
- Enabled audience segmentation and activation use cases using Data Cloud, supporting cross-channel engagement, personalization, and decisioning scenarios.
- Architected integrations between Data Cloud, Salesforce ecosystem, and external enterprise systems using REST APIs and event-driven patterns to ensure reliable and scalable data flows.
- Defined data governance, data quality, privacy, and security frameworks aligned with enterprise standards and regulatory requirements.
- Designed and deployed Agentforce AI solutions leveraging Data Cloud for grounded AI (RAG-based patterns), enabling intelligent automation and contextual decision-making.
- Implemented AI-driven use cases such as homepage personalization and checkout credit risk advisory using unified customer data.
- Architected and delivered Salesforce B2B Commerce and B2C Commerce (SFCC/SFRA) solutions integrated with ERP, OMS, pricing, tax, and shipping systems across multi-storefront environments.
- Led legacy platform modernization and migration strategies from non-Salesforce systems to Salesforce-based architectures.
Technologies: Salesforce B2B Commerce, Salesforce Commerce Cloud (SFCC), Salesforce Agentforce, Data Cloud, Adobe Commerce
Commerce Architect
2018 - 2020
Zilker Technology
- Served as Commerce Architect delivering enterprise-scale B2B and B2C solutions across Adobe Commerce (Magento 2), Elastic Path, and HCL/IBM Commerce platforms for large enterprise clients.
- Led Magento 1 to Magento 2 migration assessments, identifying architectural gaps, evaluating extensions, and defining modernization strategies.
- Designed Magento 2 B2B solutions, including requisition lists, approval workflows, product restrictions, and customer impersonation features.
- Architected and enhanced a reusable Magento B2B order approval workflow module, enabling scalable approval processes across multiple clients.
- Led offshore delivery teams and presented product demos to Adobe Commerce stakeholders, contributing to reusable solutions and pre-sales accelerators.
- Architected Elastic Path Commerce Cloud solutions, including digital checkout flows and integration with external APIs for high-volume enterprise environments.
- Designed headless and API-driven commerce architectures, integrating CMS platforms and enterprise back-end systems to support scalable, high-traffic applications.
- Implemented order lifecycle integrations using asynchronous processing (RabbitMQ) to support scalable and reliable system communication.
- Provided architectural oversight for Fluent OMS, including environment setup, rule-based extensions, and order orchestration design.
- Led production issue triage and root cause analysis across commerce platforms and integrations, improving system stability and performance.
Technologies: Adobe Commerce (Magento 2), Elastic Path Commerce Cloud, HCL Commerce, Enterprise Architecture, API Integration, Microservices, Headless Commerce, Order Management Systems (OMS)
IBM WebSphere Commerce Architect
2014 - 2018
Academy Sports + Outdoors
- Served as Commerce Architect for a large-scale retail digital commerce platform built on IBM WebSphere Commerce (WCS), supporting high-traffic B2C storefronts and complex merchandising requirements.
- Led the migration from WebSphere Commerce 7 to WebSphere Commerce 8, including environment setup, database migration, EJBs, custom commands, stores projects, Solr integration, and IBM HTTP Server configuration.
- Provided architectural leadership for payment and checkout modernization, including design and delivery of the CardinalCommerce 3D Secure payment integration.
- Architected and led major search and discovery initiatives, including SearchDex and Solr-based enhancements to improve relevance, performance, and SEO.
- Led the replacement of IBM Digital Analytics integrations, implementing a modern data layer with Google Tag Manager, improving analytics flexibility and maintainability.
- Designed and delivered Bazaarvoice integrations (ratings, reviews, Q&A), optimized for performance across desktop and mobile experiences.
- Provided architectural ownership for SEO and analytics platforms, addressing canonical URLs, SEO-friendly page structures, and analytics accuracy across the site.
- Led and mentored multiple cross-functional product teams (search, SEO, analytics, recommendations), conducting design reviews and ensuring alignment with platform best practices.
- Defined and implemented performance optimization strategies, including browser caching, Akamai configuration, and static asset delivery improvements.
- Supported production operations, releases, and go-live activities, ensuring platform stability during peak traffic events.
Technologies: WebSphere Commerce
Manager Consultant
2010 - 2014
Sogeti
- Served as Commerce Architect and Technical Lead for enterprise digital commerce programs, delivering multi-site implementations on IBM WebSphere Commerce (WCS) platforms.
- Led architecture and delivery for storefront modernization initiatives, including Madison-to-Aurora storefront transitions and re-architecture of checkout flows into single-page, AJAX-driven experiences.
- Designed and implemented international commerce capabilities, integrating 3rd-party services and supporting global customer experiences.
- Provided architectural leadership for merchandising and personalization, enabling business-driven content and targeted experiences through Commerce Composer and eSpots.
- Led platform re-architecture and CMS integrations, including migration from IBM WCM 6.0 to WCM 8.0 and integration of CMS-managed content into commerce storefronts.
- Defined and implemented analytics and tracking architecture, including Coremetrics integrations and data-layer–based tagging strategies.
- Provided technical leadership across UI, back-end services, and integrations, conducting design reviews and ensuring adherence to enterprise architecture standards.
- Supported Agile delivery execution, collaborating with product owners and stakeholders on solution design, release planning, and phased rollout strategies.
Technologies: WebSphere Commerce
Senior Technical Consultant
2009 - 2010
M2 SoftTech LLC
- Served as a consultant delivering enterprise-scale commerce and portal solutions using IBM WebSphere Commerce and WebSphere Portal for retail and large enterprise clients.
- Designed and customized commerce storefronts using WebSphere Commerce (JSP-based), supporting complex business requirements and high-volume transactional environments.
- Architected and implemented Web Content Management (WCM) components using IBM WebSphere Portal to enable scalable and reusable content delivery.
- Analyzed and resolved production issues across enterprise environments, delivering enhancements and ensuring platform stability and performance.
- Contributed to the design and integration of enterprise commerce solutions leveraging out-of-the-box platform capabilities to support scalability, maintainability, and business growth.
Technologies: WebSphere Commerce
Senior Technical Consultant
2007 - 2008
Perficient
- Contributed to enterprise IBM WebSphere Commerce and Portal implementations, supporting customization of storefront, marketing, catalog, and member subsystems for retail clients.
- Designed and implemented WCM components and workflows, including authoring and presentation templates, workflow stages, and rendering components, integrated with WebSphere Portal.
- Led commerce and CMS customization efforts, including JSP-based storefront enhancements, portal themes, and virtual portal configurations.
- Supported quality engineering and test automation initiatives, including functional, smoke, and performance testing using Selenium and Java, improving release confidence and platform stability.
- Performed platform maintenance and upgrades, including installation of IBM fix packs and patches for WebSphere Portal and WCM environments.
Technologies: IBM WCM, Jakarta EE (Java EE or J2EE)
Systems and Programmer Analyst
2004 - 2007
Systems Technology Group
- Developed enterprise Java applications using Jakarta EE technologies, contributing to data access layers, business components, and web presentation layers.
- Designed system artifacts, including UML activity and class diagrams, supporting clear documentation and alignment between business and technical requirements.
- Implemented persistence layers using Hibernate and optimized DB2 (z/OS and UDB) SQL queries to improve performance and scalability.
- Supported application modernization and environment upgrades, including migration of development environments and framework configurations.
- Contributed to quality assurance activities across unit, integration, and regression testing, ensuring application stability and reliability.
Technologies: Jakarta EE (Java EE or J2EE), Oracle
System Analyst
2003 - 2004
Logic Version Tech
- Provided application support and system analysis for enterprise applications, performing in-depth troubleshooting, root cause analysis, and code-level investigations.
- Monitored application health and performance, reviewing logs and alerts to validate issues and support stability and performance objectives.
- Collaborated with development, engineering, and escalation teams to diagnose issues, coordinate fixes, and ensure timely resolution of production defects.
- Supported internal business users by analyzing application issues, providing technical guidance, and documenting resolutions using structured support and tracking processes.
- Coordinated defect resolution and software fixes with product development teams, contributing to continuous improvement and operational reliability.
Technologies: Jakarta EE (Java EE or J2EE), Oracle
System and Programmer Analyst
2003 - 2003
Systems Technology Group
- Performed object-oriented analysis and design for enterprise applications, identifying classes, responsibilities, attributes, and operations using UML.
- Performed object-oriented analysis and design for enterprise applications, identifying classes, responsibilities, attributes, and operations using UML.
- Created detailed class diagrams for presentation, command, and data access layers, supporting a clear system structure and maintainable design.
- Designed and implemented XML schema-based outbound data feeds, enabling structured data exchange with external systems and databases.
Technologies: Jakarta EE (Java EE or J2EE)
Programmer Analyst
2000 - 2003
Logic Soft Pvt. Ltd
- Contributed to the design and development of web-based enterprise applications, including an electronic rental system and an issue tracking system.
- Implemented core application modules and supported end-to-end functionality across development and testing phases.
- Performed module-level and system-level testing to ensure functional correctness and application stability.
- Designed and optimized relational database schemas, applying normalization techniques and query optimization to improve data integrity and performance.
Technologies: Jakarta EE (Java EE or J2EE)
Software Engineer
1998 - 2000
Spruce Solutions
- Contributed to the design and development of internal business applications, including inventory control, health tracking, and workforce management systems.
- Implemented core application functionality supporting data capture, processing, and reporting across multiple operational domains.
- Supported application testing and deployment activities, contributing to stable releases and reliable system operation.
Technologies: Java, Jakarta EE (Java EE or J2EE)
Experience
AI-driven Salesforce B2B Commerce Platform with Agentforce
Architected and delivered a Salesforce B2B Commerce solution powered by Agentforce AI and Salesforce Data Cloud to enable intelligent automation and real-time decisioning. I implemented AI-driven homepage personalization using Data Cloud segments to dynamically tailor content and experiences for B2B buyers. I also designed a credit risk advisory solution at checkout, leveraging Agentforce and unified customer data to evaluate credit limits and payment risk before order submission. I integrated ERP and OMS systems for real-time pricing, inventory visibility, and seamless order processing within a scalable, API-driven architecture.
Enterprise Multi-storefront B2B Commerce Architecture
Designed and implemented a scalable Salesforce B2B Commerce platform supporting multiple storefronts and divisions. I integrated with ERP, OMS, tax, and shipping systems to enable real-time pricing, inventory, and end-to-end order lifecycle management. I also defined buyer group structures, entitlement policies, and catalog strategies to support complex business models, and optimized performance and scalability for high-volume enterprise usage.
Education
1994 - 1998
Bachelor's Degree in Electrical and Electronics Engineering
Coimbatore Institute of Technology - Tamilnadu, India
Certifications
FEBRUARY 2026 - PRESENT
Salesforce Agentblazer Legend – 2026
Salesforce
NOVEMBER 2025 - PRESENT
Salesforce Certified Application Architect
Salesforce
OCTOBER 2025 - PRESENT
Salesforce Certified Platform Sharing and Visibility Architect
Salesforce
SEPTEMBER 2025 - PRESENT
Salesforce Certified Platform Data Architect
Salesforce
AUGUST 2025 - PRESENT
Salesforce Certified Agentforce (AI) Specialist
Salesforce
SEPTEMBER 2024 - PRESENT
Salesforce Certified Platform App Builder
Salesforce
SEPTEMBER 2024 - PRESENT
Salesforce Certified B2C Commerce Architect
Salesforce
AUGUST 2024 - PRESENT
Salesforce Certified Data Cloud Consultant
Salesforce
OCTOBER 2022 - PRESENT
Salesforce Certified B2C Commerce Cloud Developer
Salesforce
AUGUST 2015 - PRESENT
Salesforce Certified Platform Developer
Salesforce
MARCH 2008 - PRESENT
IBM Certified Application Developer – Workplace Web Content Management
IBM
MARCH 2008 - PRESENT
IBM Certified Application Developer – WebSphere Commerce (V7.0)
IBM
JULY 2007 - PRESENT
IBM Certified Application Developer – WebSphere Commerce (V6.0)
Salesforce
SEPTEMBER 2003 - PRESENT
IBM Professional Certification Program for Object-Oriented Analysis and Design with UML
IBM
MARCH 2001 - PRESENT
Sun Certified Programmer for Java 2 Platform
Sun Microsystems
Skills
Libraries/APIs
Salesforce API, Salesforce REST API, Salesforce Bulk API, Node.js, React
Tools
Salesforce Commerce Cloud (SFCC), Salesforce Sales Cloud, IBM WCM, Salesforce Einstein
Languages
Apex, Java, APEX Code, Salesforce Object Query Language (SOQL), SOQL, PHP, UML
Frameworks
Lightning Components
Platforms
Salesforce B2B Commerce, Salesforce Agentforce, Adobe Commerce, WebSphere Commerce, Jakarta EE (Java EE or J2EE), Oracle, HCL Commerce, Salesforce SOQL/SOSL, Salesforce, Salesforce Experience Cloud
Storage
Salesforce Commerce Cloud, Data Pipelines
Paradigms
Enterprise Application Architecture, Microservices
Other
AI Agents, Data Cloud, Lightning Web Components (LWC), API Integration, eCommerce, Adobe Commerce (Magento 2), Salesforce Apex, Salesforce AppExchange, Salesforce Reports, Salesforce Connect, Salesforce CLI, Agentic AI Systems, Customer Data Platform (CDP), Data Architecture, Data Modeling, Salesforce OMS, Enterprise Architecture, Order Management Systems (OMS), Agentic RAG Systems, AI Agent Orchestration, Data, Salesforce Platform Developer, SAP ERP, Elastic Path Commerce Cloud, Headless Commerce, RESTful Microservices, Salesforce Order Management, ERP Integration, Architecture, Agentic AI, Prompt Engineering, AI-driven Automation, Retrieval-augmented Generation (RAG), Trusted Data Grounding, Enterprise AI Workflows, Agent Deployment, IBM Workplace Web Content Management (WCM), Enterprise Commerce Architecture, ERP and OMS Integrations, Salesforce Reporting & Dashboards
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