RoyAnthony Crane
Verified Expert in Engineering
Information Technology Developer
Sand Springs, OK, United States
Toptal member since January 9, 2024
RoyAnthony is a seasoned professional with over 26 years of experience in the technology industry. He brings a wealth of knowledge and hands-on experience in enterprise project management, global solution deployments, enterprise solutions architecture, and business and data governance. RoyAnthony is also an expert in virtualization migration and program management of CRM solutions.
Portfolio
Experience
- IT Projects - 14 years
- IT Program Management - 13 years
- Office 365 - 8 years
- Microsoft Exchange - 7 years
- Microsoft Dynamics 365 - 6 years
- OneDrive - 5 years
- Microsoft Teams - 4 years
- Microsoft Power Apps - 2 years
Preferred Environment
Windows, Microsoft Dynamics 365, DCRM, Office 365, Microsoft Exchange, Azure, SharePoint, Microsoft Teams
The most amazing...
...achievement I've accomplished is getting promoted four times in two years while leading a global CRM program with 12 onshore and offshore teams.
Work Experience
Senior Information Technology Program Manager
Freelance
- Performed AI integration for global coordination and booking within the "Doctor and Traveling Nurse" application, producing cumulative reports and mapping out 10 areas where AI improved the service.
- Created requirements, flow diagrams for the app, and user stories for the development team. I also provided instructions on which parts were to use AI and for what functions.
- Collaborated in configuring the Dynamics CRM 365 sales module, handling the addition and management of new hospitals and resource staff. I also created and built all the requirements and flow diagrams.
- Set up Office 365 for all registered users and Dynamics CRM 365 with AI-powered services to the Microsoft Power Apps library of published add-ons.
Microsoft 365 Program Manager
Centric Consulting
- Deployed Microsoft Teams to 5,600 users and 150 conference rooms.
- Direct-managed teams of 25 – 30 different resources, handling direction and oversight while working with Microsoft's training partners team.
- Implemented a five-wave strategy and a nine-gate training and communication plan to include over 50 divisional areas.
- Supported silent installations, Microsoft Teams, and license activations and provided governance and direction for using Microsoft Power Apps.
- Handled the development, direction, and outline of coordinated user training offered to support staff and early adopters due to previous efforts missed during the pilot phase in 2021.
Experience
Healthcare Resource Management Application Leveraging AI
Skills
Libraries/APIs
OneDrive
Tools
Microsoft Exchange, Microsoft Teams, Microsoft Lync, Jira, Salesforce Sales Cloud, Visual Studio, Microsoft Power Apps
Platforms
Windows, Microsoft Dynamics 365, SharePoint, Azure
Languages
XML
Paradigms
DevOps
Other
DCRM, Office 365, IT Program Management, IT Projects, Artificial Intelligence (AI), Dynamics CRM 365
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