Sachin is available for hire
Hire SachinSachin Kumar
Verified Expert in Engineering
Process Mining Developer
Delhi, India
Toptal member since March 25, 2026
Bio
Sachin is a process mining specialist and transformation leader with over 15 years of experience helping enterprises unlock efficiency at scale. Sachin specializes in turning complex processes into data-driven insights that drive automation and business transformation. His work consistently reduces costs, accelerates operations, and enhances the customer experience.
Portfolio
DAMAC Properties
Process Mining, Business Process Modeling, Change Management...
Deloitte
Process Mining, Celonis, UiPath, Pitch Decks, Frameworks, SAP, ARIS Cloud...
KPMG
Blue Prism, Automation Anywhere, UiPath, Process Mining, Celonis...
Experience
- Business Process Re-engineering - 5 years
- Process Mining - 5 years
- Robotic Process Automation (RPA) - 3 years
- SQL - 3 years
- ARIS Cloud - 2 years
- Celonis - 1 year
- Process Automation - 1 year
- Microsoft Power Automate - 1 year
Work Experience
Process Mining Center of Excellence (CoE) Lead for Customer Experience (CX) Transformation
2024 - 2025
DAMAC Properties
- Spearheaded end-to-end implementation of process mining across more than 24 enterprise processes, covering data extraction, validation, analysis, and reporting.
- Assessed PR approval workflows and the chart of authority, identifying governance gaps and recommending improvements with 20% cycle-time reduction and 30% fewer approvers.
- Collaborated with consultants to define business process reengineering (BPR) process selection criteria using data-driven insights.
- Analyzed complaints management processes, identified ticket misrouting and unresolved cases, and drove redesign initiatives to reduce service-level agreement (SLA) breaches and improve resolution efficiency.
Technologies: Process Mining, Business Process Modeling, Change Management, Business Process Re-engineering, Microsoft Power Automate, Salesforce, Analytics, Process Analysis, Process Mapping, Data Analysis, Dashboards, Key Performance Indicators (KPIs), Microsoft Power BI, Trend Analysis, Data Modeling, Reporting, Business, Data Analytics
Manager for a Process Mining CoE
2022 - 2024
Deloitte
- Directed batch release process mining for a global pharmaceutical client, identifying approval bottlenecks, lab delays, and key rework drivers to enhance throughput.
- Implemented accounts payable (AP) process mining for a jewelry wholesaler, reducing invoice cycle time by 30% and errors by 20% through data-driven insights and process improvements.
- Conducted automation assessments for telecom FinOps SLA and operational-level agreement (OLA) tracking, identifying workflow optimization and RPA-based solutions to enhance efficiency.
Technologies: Process Mining, Celonis, UiPath, Pitch Decks, Frameworks, SAP, ARIS Cloud, Microsoft PowerPoint, Data Analysis, Analytics, Process Analysis, Process Improvement, Dashboards, Key Performance Indicators (KPIs), Microsoft Power BI, Trend Analysis, Data Modeling, Reporting, Business, Data Analytics, Signavio BPM
Assistant Manager in Intelligent Automation (IA)
2012 - 2022
KPMG
- Developed a rapid process insights framework, reducing analysis effort from weeks to hours through structured data-driven approaches.
- Guided accounts receivable (AR) optimization workshops for a computer hardware client, reducing days sales outstanding (DSO) by 15% through process improvements and stakeholder alignment.
- Built automated solutions for lease agreement data validation in real estate, improving accuracy and reducing manual effort.
- Automated journal entries and daily cash reconciliation processes using Blue Prism, improving efficiency and reducing manual errors.
- Delivered HR and finance automation solutions for a hospital network, streamlining refund queues and deferred payment processes.
- Implemented back-end automation for a US energy company using Blue Prism, integrated with SAP, web, and desktop systems, to improve operational efficiency.
- Performed anti-money laundering (AML) and know your customer (KYC) periodic reviews, analyzing customer profiles and verifying identities using tools like LexisNexis and OneSource to assess financial crime risk and ensure regulatory compliance.
- Investigated PPI mis-selling cases, conducted end-to-end analysis, calculated redress amounts, and ensured fair and compliant settlement of customer claims.
- Recognized as a Top Performer and Rising Star for consistently delivering high-quality results, maintaining accuracy, and fostering strong stakeholder collaboration.
Technologies: Blue Prism, Automation Anywhere, UiPath, Process Mining, Celonis, Business Process Modeling, ARIS Cloud, Know Your Customer (KYC), Robotic Process Automation (RPA), Anti-money Laundering (AML), Dashboards, Key Performance Indicators (KPIs), Trend Analysis, Data Modeling, Reporting, Business, Data Analytics, Signavio BPM
Process Associate
2010 - 2012
Sun Life Financial Canada
- Managed end-to-end client policy administration, including record maintenance, policy changes, and beneficiary updates, ensuring high data accuracy and seamless operations.
- Strengthened compliance with regulatory and operational standards, minimizing risk and ensuring consistent adherence across policy servicing processes.
- Improved operational efficiency in client servicing by streamlining policy update workflows and reducing errors in record management.
Technologies: Mainframe, Process Analysis, Operations
Fraud Chargeback Services Analyst
2008 - 2010
Fidelity International
- Managed end-to-end fraud chargeback lifecycle, including case creation, investigation, chargeback processing, and closure, ensuring timely resolution and adherence to banking guidelines.
- Analyzed fraudulent transactions and applied appropriate chargeback reason codes, improving recovery rates and minimizing financial risk for customers and financial institutions.
- Strengthened case quality and closure processes by validating actions, ensuring completeness of case documentation, and coordinating with financial institutions for accurate resolution.
Technologies: Mainframe, Operations
Project History
Process Mining Implementation for Enterprise Operations
I led end-to-end implementation of process mining across 24+ enterprise processes, covering data extraction, validation, analysis, and reporting. I identified bottlenecks, SLA breaches, and process inefficiencies through data-driven insights and root cause analysis (RCA). I delivered actionable recommendations to leadership, enabling process optimization, improved efficiency, and faster decision-making.
Accounts Payable Optimization using Process Mining
I implemented process mining for AP operations for a jewelry wholesaler, analyzing invoice processing workflows to identify inefficiencies and error drivers. I reduced invoice cycle time by 30% and errors by 20% through data-driven insights and targeted process improvements.
Automation and CX Transformation for Complaint Management
I analyzed complaint management processes to identify misrouted tickets, unresolved cases, and SLA breaches. I designed process improvements and automation opportunities to streamline workflows, improve resolution efficiency, and enhance overall customer experience.
Certifications
MARCH 2024 - PRESENT
Process Mining Power Automate Microsoft
Microsoft
JUNE 2021 - PRESENT
EMS Technical Expert Celonis
celonis
FEBRUARY 2021 - PRESENT
Solution Creation Expert Celonis
Celonis
SEPTEMBER 2015 - PRESENT
Certified Six Sigma Green Belt
KPMG
Skills
Tools
Visio, Microsoft PowerPoint, Microsoft Power BI, Signavio BPM, Automation Anywhere
Languages
SQL
Paradigms
Change Management
Platforms
Microsoft Power Automate, Salesforce
Other
Process Mining, Robotic Process Automation (RPA), Business Process Modeling, Process Automation, Blue Prism, ARIS Cloud, Process Analysis, Process Improvement, Process Mapping, Analytics, Data Analysis, Dashboards, Key Performance Indicators (KPIs), Trend Analysis, Data Modeling, Reporting, Business, Business Process Re-engineering, Know Your Customer (KYC), Monday.com, Data Analytics, Celonis, UiPath, Pitch Decks, Frameworks, SAP, Mainframe, Operations, Anti-money Laundering (AML)
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