Shashank Sharma
Verified Expert in Engineering
Salesforce Developer
Pune, Maharashtra, India
Toptal member since June 7, 2022
Shashank is a Salesforce developer and administrator with 10 years of hands-on experience writing Apex classes, triggers, and validation rules, building processes, and automation. He has worked on Salesforce Lightning, Lightning Web Components (LWC), and SAP ERP integration. Shashank has also implemented computer telephony integration (CTI), Sales Cloud, and Service Cloud.
Portfolio
Experience
- Salesforce Apex - 8 years
- Salesforce Sales Cloud - 8 years
- Salesforce Service Cloud - 8 years
- Salesforce - 8 years
- Salesforce AppExchange - 7 years
- Visualforce Pages - 7 years
- Salesforce Lightning - 5 years
- Salesforce CPQ - 5 years
Preferred Environment
Salesforce, Heroku, Eclipse, Windows, MacOS, Salesforce Lightning, Lightning Web Components (LWC), Lightning Components, MuleSoft, API Platforms, API Design, Architecture, Conga Composer, Node.js, React, SOQL, Git, Jira, CPQ, Pardot, HIPAA Compliance, PandaDoc, Intuit QuickBooks, TMS, Salesforce Apex, Salesforce SOQL/SOSL, Salesforce AppExchange, API Integration, Zoho CRM, HubSpot, HubSpot CRM, Shopify, Zoho, Monday.com, Mailchimp, WordPress, APIs, Form Assembly, Campaign Monitor API, Campaign Monitoring, Technical Leadership, Salesforce System Administration, Salesforce.com Developer Certification, Force.com, Google Tag Manager, Amazon S3 (AWS S3), Google Analytics, CRM Implementation (Salesforce), Real Estate, Left Main REI, WordPress Themes, WordPress Plugins, MySQL, Product Owner, Project Management, Cloud, Quip, Flow, Certified Salesforce Administrator, Email, Automation, TeamDesk, User Interface (UI), User Experience (UX), Integration, Force.com Migration Tool, Force.com IDE, Field Service, Customer Relationship Management (CRM), CRM Systems, C#, Data Transformation, DataWeave, Anypoint Studio, Data Integration, Salesforce API, Salesforce Sales Cloud, Salesforce Commerce Cloud, System Administration, HubSpot Marketing Hub, Reports, Sales Reports, BI Reports, Dashboards, Documentation, CSV, SAP, Visualforce, Apex, Omnichannel Marketing, Salesforce Platform Events, Data Modeling, Acceptance Testing, REST APIs, Messaging, PWA, Salesforce Einstein Bots, CRM Configuration, Dashboard Development, User Acceptance Testing (UAT), Business Analysis, Business Processes, Intercom, Intercom API, Retool, Shippo, Slack, Slack API, Data Cleaning, Databases, Zoho One, Zoho API, Ruby on Rails (RoR), Formstack, Gearset, Salesforce Experience Builder, Salesforce DX, Aircall, Process Automation, Robotic Process Automation (RPA), Python, TypeScript, Stripe
The most amazing...
...thing I've implemented is a call center using OpenCTI and Cisco Contact Center with integrated ERP to instantly provide a 360-degree view of user accounts.
Work Experience
Senior Salesforce Developer
HCL Technologies
- Interacted with various business user groups to gather requirements for Salesforce implementation and documented the business and software requirements.
- Worked on responsive email newsletters, landing pages, dynamic rules for emails, data extensions, and triggered sends. Developed HTML emails and set them up in the SFMC.
- Implemented a multi-channel service desk, including email-to-case, web-to-case, and CTI integration using OpenCTI, live agent setup, case escalation, and assignment rules.
- Developed a SOAP-based UI framework to enable legacy SOAP or REST API implementation testing of Salesforce Service Cloud integration with CI/CD automation.
- Deployed Salesforce Components using a meta-data API across various sandbox and production instances with change sets, Eclipse, and a Salesforce migration tool.
- Architected, designed, and developed Salesforce bi-directional real-time Integration Service between Salesforce and SQL Server using Apex web services APIs.
- Developed a bidirectional integration between Salesforce and PostgreSQL database for a customer using the PostgreSQL database for their local application.
- Created a call center application using an 8x8 virtual call center and hosted that solution on Heroku. Added multiple add-ons on Heroku for scheduler functionality.
- Used Salesforce Lightning Design System (SLDS) for developing Lightning components, actions, events, and a server-side controller.
- Worked on Enterprise WSDL and Partner WSDL for different methods, developed in ASP.NET with Oracle for data migration from a database with Salesforce.
Salesforce Developer
HCL Technologies
- Worked on custom objects, custom fields, picklists, role-based page layouts, workflow alerts and actions, custom tabs, and custom reports.
- Developed and configured various dashboards, custom reports, and report folders for different user profiles based on the organization's needs.
- Used Visualforce, HTML, Angular library, and standard JavaScript-based pages to create a custom user interface on the Salesforce platform.
- Contributed to Apttus CPQ configuration and integration and enhanced a price quote tool and shopping cart by adding new fields.
- Implemented Skuid to enable building a user-friendly interface for both standard and custom objects and adding custom functionalities in Salesforce.
- Worked with SOSL and SOQL queries to manipulate large data sets and performed data manipulation language (DML) operations using SOQL statements and database methods.
- Handled client-side validation using JavaScript and jQuery in Visualforce pages and processed record sorting on the custom data tables available in the Visualforce pages.
- Wrote Apex SOAP web service classes and provided WSDL files to the consumers to sync opportunities created in the external system and flow into Salesforce.
- Gained extensive experience with all primary elements of Salesforce Marketing Cloud like the Email Studio, Content Builder, Journey Builder, Analytics Builder, AMP Script, and Audience Builder.
Experience
Salesforce CPQ Implementation
Service Cloud and Pardot Implementation
In order to properly maintain the operating systems and ensure constant improvements and updates, the client looked for a reliable resource that could take care of Service Cloud and Pardot integrations and help with process automation.
With the help of the delivered solutions, the client was able to increase the productivity of his agents and enrich the customer experience. The time required to navigate several management systems was resolved by implementing all the necessary third-party tools for everyday agent tasks.
Salesforce AppExchange App Development
It was decided to develop the AppExchange application to allow companies to enable their customers to opt out of gathering personal data. It also allows them to request all the personal information that the company stores. Customers can even delete it after identity verifications and data exporting is automated. This program also manages client requests by routing and escalation rule execution.
Netsuite Salesforce Integration Using Dell Boomi
SOLUTION
1. To address these challenges, I created an account in Salesforce and integrated it with Netsuite using Dell Boomi. I mapped the fields from Salesforce to Netsuite using the Dell Boomi platform.
2. To sync invoices from Salesforce to Netsuite, I followed two steps: creating the mapping of objects Invoicing in both Salesforce and Netsuite and batch processes for synching the invoice to Salesforce.
3. Error log report. In Boomi, if any request fails, the error will be reported back to the system. If the error occurs during the sales order creation to Netsuite, it will report back to Salesforce using the response.
Education
Bachelor's Degree in Computer Science
College of Engineering Pune - Pune, Maharashtra
High School Diploma in Computer Science
DAV Public School - Pune, India
Certifications
Salesforce B2C Commerce Architect
Salesforce
Salesforce Certified Platform App Builder
Salesforce.com
Salesforce Certified Administrator
Salesforce.com
Salesforce Certified Platform Developer
Salesforce.com
Skills
Libraries/APIs
Salesforce API, Salesforce SOAP API, Salesforce REST API, Node.js, QuickBooks API, REST APIs, Salesforce Bulk API, React, Campaign Monitor API, WhatsApp API, Intercom API, Slack API, Zoho API, Stripe
Tools
Salesforce Sales Cloud, Visualforce Pages, Salesforce Dataloader, Batch Apex, Lightning Design System, Lightning Communities, Field Service Lightning, Five9, Zapier, Flow, Salesforce Marketing Cloud, Salesforce Einstein, Salesforce Commerce Cloud (SFCC), Conga Composer, Git, Jira, Pardot, PandaDoc, Mailchimp, Form Assembly, Google Analytics, Quip, TeamDesk, Force.com Migration Tool, Anypoint Studio, Salesforce Platform Events, Salesforce Einstein Bots, Retool, Slack, Zoho One, Formstack, Gearset, Salesforce Experience Builder, Salesforce DX, Salesforce CPQ
Languages
APEX Code, HTML, Java, JavaScript, SQL, PHP, Apex, AMPscript, CSS, SOQL, C#, DataWeave, Python, TypeScript
Frameworks
Lightning Components, Visualforce, Ruby on Rails (RoR)
Paradigms
Agile, Scrum, HIPAA Compliance, Automation, Acceptance Testing, User Acceptance Testing (UAT)
Platforms
Salesforce, Salesforce SOQL/SOSL, Twilio, Heroku, Eclipse, Windows, MacOS, MuleSoft, Zoho CRM, HubSpot, Shopify, WordPress, Force.com IDE, Shippo, Aircall
Storage
Dataloader.io, JSON, Salesforce Commerce Cloud, Amazon S3 (AWS S3), MySQL, Data Integration, Databases, PostgreSQL, Dell Boomi
Industry Expertise
Project Management
Other
Salesforce Apex, Apex Classes, Apex Triggers, Salesforce Service Cloud, Salesforce.com Administration, Salesforce Lightning, Salesforce AppExchange, Salesforce Community, Salesforce Reports, Salesforce Reporting & Dashboards, ApexPages, Apex Scheduler, Apttus CPQ Certified, SteelBrick CPQ, CTI, Responsive Email Templates, HTML Email, Lightning Web Components (LWC), Nonprofits, NPSP, CRM APIs, Education, K-12 Education, Platform Developer 1 Certification, Salesforce Certified Platform App Builder, Web Services, Email Studio, Marketing Cloud, Server-side JavaScript, Salesforce Cloud Flow, Certified Salesforce Administrator, API Platforms, API Design, Architecture, PBX, Cisco, CPQ, Intuit QuickBooks, TMS, API Integration, HubSpot CRM, Zoho, Monday.com, APIs, Campaign Monitoring, Technical Leadership, Salesforce System Administration, Salesforce.com Developer Certification, Force.com, Google Tag Manager, CRM Implementation (Salesforce), Real Estate, Left Main REI, WordPress Themes, WordPress Plugins, Product Owner, Cloud, Email, User Interface (UI), User Experience (UX), Integration, Field Service, Customer Relationship Management (CRM), CRM Systems, Data Transformation, System Administration, HubSpot Marketing Hub, Reports, Sales Reports, BI Reports, Dashboards, Documentation, CSV, SAP, Omnichannel Marketing, Data Modeling, Messaging, PWA, CRM Configuration, Dashboard Development, Business Analysis, Business Processes, Intercom, Data Cleaning, Process Automation, Robotic Process Automation (RPA), Salesforce Development Community (SFDC), eCommerce, Cloud Services
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