Tirth Patel

As lead developer at SharpEdge Marketing, I architected and built the Call Scoring System from scratch using Angular (front-end), Node.js (back-end middleware), and Salesforce (CRM backbone). The system enables trained scorers to score live sales calls in real time, providing immediate performance feedback. It also serves as a training platform for clients, allowing them to review scored calls, identify coaching opportunities, and track agent improvement over time. Call scoring data is synced bidirectionally with Salesforce, ensuring full CRM visibility into agent performance metrics and historical scoring trends.

I have built numerous custom Salesforce API integrations connecting Salesforce to third-party platforms, including Msg.ai, NomNom, Zendesk, MailChimp, and Campaign Monitor. Each integration used REST/SOAP API calls, custom Apex handlers, and middleware logic for reliable data synchronization. I also have experience with Zapier workflows and native Salesforce integration tools for both no-code and programmatic connectivity. Additionally, I develop reusable Zapier API connectors that other developers can use to connect their applications to Salesforce, extending the integration ecosystem and reducing development overhead for common use cases.

As a core developer on the SharpEdge Marketing team, I contributed to the back-end architecture of Dashboard Version 3. This client-facing platform enables SharpEdge's marketing clients to check scheduled appointments, track revenue performance, view staff productivity metrics, and update call-scoring details in real time. I built the Salesforce APIs, data queries, and processing layers that power the dashboard's live data feeds, ensuring accurate and up-to-date reporting for client business decision-making. The dashboard significantly improved client transparency and engagement with their own business performance data.

We developed a custom subscription system which uses Salesforce, NetSuite, and CyberSource to take care of recursive payments for coaching subscriptions. Apart from this, it also takes care of failed payments, overdue payments, and more; it also performs the next set of instructions based on that.

Device Magic is a paperless form-based application, which allows the creation of forms and then sends it to a specific mobile device.

I created a Salesforce application for them which allows one to create mappings between Salesforce fields and the Device Magic form field. It is tightly integrated with the Device Magic API to fetch their form, added mobile devices, and the form's fields. This application has a feature to dynamically field form using Salesforce data and dispatches it to mobile devices.

eSignGenie is a signed application which the user allows to create forms and request a signature.

We created a Salesforce application for them which allows one to create mappings between Salesforce fields and the eSignGenie form field. It is tightly integrated with eSignGenie API to fetch their form, related forms, users, and more. This application has a feature to dynamically fill in the field form using Salesforce data and sends it to the next user in the row for a signature. it also tracks forms that were sent, gets them signed, and more

Value Builder System is a company with a vision to help other entrepreneurs to set up their business with less dependence on them—they help entrepreneurs to understand how they can set up and sell their business at a high profit.

I was involved with them for a couple of years to give ongoing support to a Salesforce setup and customization.

MyFeedback360 is a system designed for managing feedback for employees.

This system allows the manager to leave feedback for an employee and vice versa. It also enables the creation of graphs and requesting input from senior management. It has an option to block/unblock people and to add contacts via LinkedIn.

This project was designed using Java Spring and Bootstrap.

Coolcare is LNT Software’s latest and most intuitive care home management product. LNT Software is the fastest growing care management software provider in the UK, employing a team of specialist programmers and advisers across a host of services and care operations. Having been designed with users in mind, Coolcare is the embodiment of our ethos of providing excellent value, comprehensive and user-friendly care home management software.

I was also part of the development team for the Coolcare release 4 (this was a Spring MVC-based web application). I worked on the development of the new feature—adding a unit test class and refactoring the code from previous releases. I also developed bug fixes that originated in the previous release versions.

On this project, I Integrated WordPress forms with Salesforce. We had been using Web2Lead to generate leads from a contact-us form. However, we also had some pages that were used to display dynamic content from Salesforce, so we implemented a Salesforce REST API and WordPress custom code. We also connected a WordPress WooCommerce store with Salesforce for inventory management.-

I worked on the team that integrated Salesforce Sales Cloud with Demandware; along with adding more features for marketing, etc.

I worked with LadyBoss on a project to integrate their Salesforce with their eCommerce store WooComerce. We also did customizations and integrations with third parties like Stripe, ShipStation, and PayPal.