Yash is available for hire
Hire YashYash Rohan Singh
Verified Expert in Engineering
Salesforce Developer
Vancouver, BC, Canada
Toptal member since November 24, 2020
Bio
Yash is a motivated senior Salesforce consultant and developer with broad Salesforce product expertise. He has completed projects in the telecommunications, financial, pharmaceutical, and fast-moving consumer goods industries, including an AI-based case creation process that provided highly accurate results. Yash enjoys finding creative ways of leveraging Salesforce to address the ever-changing needs of business organizations.
Portfolio
CGI
Salesforce, Agile, Architecture, Zoom, Full-stack Development, Shopify API...
Groundswell Cloud Solutions
Salesforce, Field Service, Salesforce Lightning, Integration, Salesforce API...
EPAM Systems
Salesforce Sales Cloud, Salesforce, Apex, Integration, Salesforce API...
Experience
- Salesforce - 8 years
- Lightning Components - 8 years
- Google API - 8 years
- Apex - 8 years
- Salesforce Lightning - 7 years
- Integration - 6 years
- Salesforce REST API - 6 years
- Salesforce Service Cloud - 4 years
Preferred Environment
Visual Studio Code (VS Code), Google API, Salesforce REST API, Integration, Salesforce AppExchange, Lightning Components, Lightning Communities, Apex, Salesforce, Salesforce CPQ
The most amazing...
...product I've developed is an AI-based case creation process that provided highly accurate results to help service agents create cases on the fly.
Work Experience
Technical Architect
2024 - 2026
CGI
- Led Agile delivery for a mission-critical healthcare Salesforce platform, managing sprint planning, backlogs, releases, and cross-team dependencies while supporting live clinical and operational workflows.
- Drove Salesforce integrations with healthcare systems using APIs and data sync models, embedding PHI protection, audit logging, and access controls to meet HIPAA and security requirements.
- Embedded HIPAA-aligned security into Agile delivery by partnering with security and identity teams on RBAC, SSO, data visibility, and audit readiness across healthcare releases.
Technologies: Salesforce, Agile, Architecture, Zoom, Full-stack Development, Shopify API, Salesforce Certified Developer
Technical Lead
2021 - 2023
Groundswell Cloud Solutions
- Led the project discovery and grooming to understand the business and technical scope. Did various POCs to understand the technical implications and the design's technical aspect.
- Collaborated as part of a multi-faceted team to build robust and scalable Salesforce solutions using the latest technologies: SFDX, Lightning Web Components (LWC), Lightning (Aura) Components, HTML5/CSS/JavaScript, Apex, Flows, and Visualforce.
- Prepared mock-ups, architecture diagrams, data models, process flows, presentations, and other necessary documentation to communicate the proposed solutions.
- Supported the estimation of projects by providing the level of effort, skills required, and implementation approach. Supported the execution of individual work streams under minimal guidance. Served as a technical lead on a project when needed.
- Integrated the Agentforce module for sales automation.
Technologies: Salesforce, Field Service, Salesforce Lightning, Integration, Salesforce API, Acceptance Testing, Salesforce Platform Events, Data Modeling, Omnichannel Marketing, Apex Classes, Salesforce Customization, Salesforce Bulk API, Salesforce Certified Platform App Builder, SQL, Salesforce Marketing Cloud, Salesforce System Administration, Visualforce Pages, JSON, JavaScript, Stripe, Google Maps, APIs, Salesforce SOQL/SOSL, Salesforce Object Query Language (SOQL), User Permissions, QuickBooks Online, AWS Direct Connect, Data Migration, Salesforce, Salesforce Service Cloud, Agile Project Management, Azure Cloud Services, HIPAA Compliance, Architecture, Zoom, Full-stack Development, Shopify API, Salesforce Certified Developer
Senior Salesforce Developer
2021 - 2021
EPAM Systems
- Built a reusable UI framework for LWC. The project was UI intensive, and lots of effort was spent building those UI Widgets, so a generic framework was created to include all the different widgets.
- Reviewed the technical document and created a script to automate any necessary steps. Checked the team's code and provided feedback as needed.
- Involved in building innovative solutions like creating a custom data-intensive view report or communication log for users to view and send emails from a docking panel.
- Developed a configurable setting for a managed package to allow users to leverage different functionalities based on the custom permission provided.
- Designed the release document and technical specification documents. Interacted with the client to gather all the requirements and groom them for technical development.
- Moved to metadata-based development rather than having multiple scripts and static code inserted, giving great value add to the clients to leverage flexibility to scale the product on multiple levels.
Technologies: Salesforce Sales Cloud, Salesforce, Apex, Integration, Salesforce API, Acceptance Testing, Salesforce Platform Events, Data Modeling, Omnichannel Marketing, Salesforce Customization, Salesforce Bulk API, Salesforce Certified Platform App Builder, SQL, Salesforce System Administration, Visualforce Pages, JSON, JavaScript, Stripe, APIs, Salesforce SOQL/SOSL, Salesforce Object Query Language (SOQL), User Permissions, QuickBooks Online, Data Migration, Salesforce, Salesforce Service Cloud, Agile Project Management, Azure Cloud Services, Healthcare, HIPAA Compliance, Architecture, Full-stack Development
Senior Salesforce Developer
2020 - 2020
ContractPod AI
- Designed the entire DevOps process for the development lifecycle, which eased the development and lifecycle and helped the team roll out multiple functionalities in parallel.
- Designed a configurable way to store all the metadata involved. This decreased the dependency on the code involved and made it easier to develop functionalities based on client requirements.
- Built multiple complex components that helped users to customize their contracts based on their needs.
- Developed the integration framework between Salesforce and the external system to make complex callouts in a much more modular way.
Technologies: Salesforce Lightning, AppExchange Security Review, Salesforce, API Integration, Flow, Automation, Certified Salesforce Administrator, Email, Field Service Lightning, Lighting, Visualforce, Salesforce Experience Cloud, CRM Implementation (Salesforce), Salesforce Sales Cloud, Salesforce API, Acceptance Testing, Salesforce Platform Events, Data Modeling, Omnichannel Marketing, Salesforce Bulk API, SQL, Salesforce System Administration, Visualforce Pages, JSON, JavaScript, Stripe, APIs, Salesforce SOQL/SOSL, Salesforce Object Query Language (SOQL), User Permissions, Salesforce, Salesforce Service Cloud, Agile Project Management, Azure Cloud Services, HIPAA Compliance, Architecture
Consultant
2019 - 2020
Deloitte
- Designed and implemented a complex case management system.
- Developed a customer community to create custom UI screens.
- Set up Salesforce knowledge, case escalation, and assignment and workflow rules.
- Developed Einstein chatbot capabilities.
- Trained new team members, campus recruits, and cross trainees on Salesforce development.
Technologies: Salesforce Service Cloud, Aura, Salesforce Lightning, Lightning Components, Lightning Communities, Salesforce Apex, Salesforce, Salesforce CPQ, API Integration, Flow, Automation, Certified Salesforce Administrator, Email, Field Service Lightning, Lighting, Visualforce, Salesforce Experience Cloud, CRM Implementation (Salesforce), Salesforce Sales Cloud, Salesforce API, Acceptance Testing, Salesforce Platform Events, Data Modeling, Omnichannel Marketing, Salesforce Bulk API, SQL, Salesforce System Administration, Visualforce Pages, JSON, JavaScript, Stripe, APIs, Salesforce SOQL/SOSL, Salesforce Object Query Language (SOQL), User Permissions, Salesforce, Salesforce Service Cloud, Agile Project Management, Azure Cloud Services, Healthcare, HIPAA Compliance, Architecture
Business Technology Analyst
2017 - 2019
Deloitte
- Designed and implemented a service cloud-based application.
- Designed the entire Knowledge architecture.
- Developed and implemented the onboarding module in the application, which was one of the key modules in the release.
- Assisted the full cycle implementation, starting from the discovery to the go-live phase.
- Created different generic components that helped the team to speed up its implementation throughout the project lifecycle.
Technologies: Salesforce Lightning, Lightning Communities, Salesforce, API Integration, Flow, Automation, Certified Salesforce Administrator, Email, Lighting, Visualforce, Salesforce Experience Cloud, CRM Implementation (Salesforce), Salesforce Sales Cloud, Salesforce API, Acceptance Testing, Salesforce Platform Events, Data Modeling, Omnichannel Marketing, SQL, Salesforce System Administration, Visualforce Pages, JSON, JavaScript, Stripe, APIs, Salesforce SOQL/SOSL, Salesforce Object Query Language (SOQL), User Permissions, Salesforce, Salesforce Service Cloud, Agile Project Management, Azure Cloud Services, Healthcare, HIPAA Compliance, Architecture
Senior Associate Consultant
2016 - 2017
Senior Associate Consultant
- Built an initial framework to load the existing data from an older database to cloud technology.
- Assisted the development team in maintaining the current software and developing new enhancements to integrate the legacy system with newer, modern cloud technology.
- Built Salesforce reports and dashboards. Created various configurations to optimize delivery.
Technologies: Salesforce, Flow, Automation, Lighting, Visualforce, CRM Implementation (Salesforce), Salesforce Sales Cloud, Salesforce API, Acceptance Testing, Salesforce Platform Events, Data Modeling, Omnichannel Marketing, SQL, JSON, JavaScript, Stripe, Architecture
Experience
Case Management System for Medtech Firm
Designed and implemented a complex case management system to track medical inquiries, adverse events, and product complaints from health care professionals and provisions agents to provide a response. Developed a customer community to create custom UI screens using Lightning components for inquiry intake. Setup the Salesforce knowledge, case escalation, and assignment and workflow rules. Developed Einstein chatbot capabilities along with a live agent to automate the inquiry intake capabilities and reduce manual efforts. Trained new team members, campus recruits, and cross trainees on Salesforce development.
Technologies: Salesforce Community, Service Cloud, Lightning, and Apex Development. Einstein Chatbot, REST API, and Knowledge Articles.
Technologies: Salesforce Community, Service Cloud, Lightning, and Apex Development. Einstein Chatbot, REST API, and Knowledge Articles.
Service Cloud-based Application for Pharmaceuticals Firm
Designed and implemented a service cloud-based application. The application helped live agents provide information to the healthcare provider with the Salesforce Knowledge Article's help and maintain cases for each inquiry. Designed the entire Knowledge architecture wherein the knowledge articles can go through different processes. Developed and implemented the onboarding module in the application, one of the key modules in the release. Assisted the full cycle implementation, starting from the discovery to the go-live phase. Responsible for creating the SDD documents and technical specification document apart from development. Created different generic components that helped the team to speed up its implementation throughout the project lifecycle.
Technologies: Salesforce, Lightning and Apex Development, REST API.
Technologies: Salesforce, Lightning and Apex Development, REST API.
AI-based CLM
A Salesforce-based CLM tool to automate the workflow for contract services. It helped to integrate with other services to redefine the contract lifecycle management. I developed this with Apex, LWC , and VF.
Education
2012 - 2016
Bachelor's Degree in Computer Science
Jaypee Institute of Information Technology - Noida, India
Certifications
JUNE 2025 - PRESENT
Salesforce Certified Agentforce Specialist
Salesforce
JUNE 2025 - PRESENT
Salesforce Certified Omnistudio Consultant
Salesforce
JUNE 2025 - PRESENT
Salesforce Certified Data Architecture & Management Designer
Salesforce
JUNE 2025 - PRESENT
Salesforce Certified Sales Cloud Consultant
Salesforce
JUNE 2025 - PRESENT
Salesforce Certified Application Architect
Salesforce
JANUARY 2025 - PRESENT
Salesforce Certified Platform App Builder
Salesforce
JANUARY 2025 - PRESENT
Salesforce Certified Administrator
Salesforce
NOVEMBER 2024 - PRESENT
Salesforce Certified Sharing and Visibility Designer
Salesforce
JUNE 2018 - PRESENT
Salesforce Certified Platform Developer
Salesforce
Skills
Libraries/APIs
Salesforce REST API, Google API, Salesforce API, Salesforce Bulk API, Stripe, Google Maps, Shopify API, REST APIs, Facebook API
Tools
Flow, Salesforce Sales Cloud, Salesforce Platform Events, Visualforce Pages, Zoom, Lightning Communities, Bitbucket, Salesforce DX, Salesforce CPQ, Field Service Lightning, Salesforce Marketing Cloud, OmniStudio
Languages
Apex, APEX Code, SQL, JavaScript, Salesforce Object Query Language (SOQL), Java, TypeScript
Frameworks
Lightning Components, Visualforce
Paradigms
Automation, Acceptance Testing, Agile
Platforms
Salesforce, Visual Studio Code (VS Code), Salesforce Experience Cloud, Salesforce SOQL/SOSL, Salesforce Agentforce
Storage
JSON
Other
Integration, Salesforce Service Cloud, Salesforce Apex, Salesforce Lightning, Aura, API Integration, Certified Salesforce Administrator, Email, Lighting, CRM Implementation (Salesforce), Data Modeling, Omnichannel Marketing, Apex Classes, Salesforce Customization, Salesforce Certified Platform App Builder, Salesforce System Administration, APIs, User Permissions, QuickBooks Online, Data Migration, Salesforce, Salesforce Service Cloud, Agile Project Management, Azure Cloud Services, Healthcare, HIPAA Compliance, Architecture, Full-stack Development, Salesforce Certified Developer, Salesforce AppExchange, Algorithms, Data Structures, AWS Direct Connect, Communities, Salesforce Knowledge, AppExchange Security Review, Field Service
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