Zachary Miller
Verified Expert in Engineering
Salesforce B2B Commerce Cloud Architect and Developer
Denver, CO, United States
Toptal member since October 6, 2023
Zac is a Salesforce solution architect with extensive experience helping customers to achieve their digital commerce goals. He is an expert in the proper implementation and use of the Salesforce platform as a whole. In his career, he has operated in many different environments and supported customers across various industries. Zac has led global implementation teams and worked with some of the world's most recognizable companies.
Portfolio
Experience
- Business Analysis - 9 years
- Salesforce - 9 years
- Salesforce B2B Commerce - 8 years
- Salesforce Commerce Cloud - 7 years
- Salesforce Experience Cloud - 7 years
- Discovery Workshops - 7 years
- Solution Architecture - 5 years
- IT Project Management - 5 years
Work Experience
Senior Solution Architect and B2B Commerce Practice Lead
Salesforce
- Defined best practices for implementing Salesforce B2B Commerce, including how the entire Salesforce B2B Commerce team was engaged in customer projects.
- Led and facilitated discovery workshops, training, and project sprints for Fortune 500 companies and customers worldwide.
- Developed a training program for customers and partners to help them learn to implement and maintain B2B Commerce Classic. The program is still in use after almost seven years.
Project History
Individual Insurance Application Portal
This multicloud implementation included Salesforce solutions such as Service Cloud, B2B Commerce Cloud, and Experience Cloud. The project involved over 30 stakeholders and took approximately nine months to complete, which is significantly shorter than the initial 11-month assessment and estimation.
I led the architecture efforts to creatively leverage the functionality of the Salesforce B2B Commerce application in this custom implementation. The storefront and overall implementation have been a resounding success for the client and are still in use today.
Education
Bachelor's Degree in Communication
Michigan State University - East Lansing, MI, USA
Certifications
Salesforce Certified Platform App Builder
Salesforce
Salesforce B2B Commerce Classic Accreditation
Salesforce
Salesforce Certified Experience Cloud Consultant
Salesforce
Salesforce Certified Administrator
Salesforce
Skills
Tools
Salesforce Sales Cloud, Slack
Paradigms
B2B
Platforms
Salesforce, Salesforce B2B Commerce, MacOS, Salesforce Experience Cloud
Storage
Salesforce Commerce Cloud
Frameworks
Lightning Components
Languages
Apex
Other
Solution Architecture, Business Analysis, Discovery Workshops, Workshop Facilitation, Google, IT Project Management, Salesforce Cloud Flow, Salesforce Lightning, Public Relations (PR), Philosophy, Communication, Law
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