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Hire AlanAlan Rudolph
Verified Expert in Management Consulting
Management Consulting Expert
Steamboat Springs, CO, United States
Toptal member since August 6, 2026
Expertise
Bio
Alan is a results-driven C-suite executive with 25+ years of experience in B2B enterprise SaaS, cloud computing, and technology services companies. He has proven executive expertise in planning, orchestrating, and executing effective restructuring and growth strategies in highly scalable organizations. Alan has a keen focus on customer success programs and employee mentorship and coaching.
Career Highlights
Chief Operating Officer
Cendyn
Chief Operating Officer
Mitratech
VP, Enterprise Solutions
Sungard Availability Services
Expertise
- Customer Success
- Interim COO
- Managed Services
- Operational Excellence
- Sales
- Strategic Planning
- Support
- Zendesk
Work Experience
Chief Operating Officer
2023 - 2025
Cendyn
- Reversed services' negative margins to over 20% by strengthening the professional services business, refining pricing models, and installing more scalable delivery frameworks.
- Reversed poor response and resolution times across product support by installing Zendesk AI solutions, chatbot/self-service, and automated engineer response actions.
- Introduced the firm's first customer portal and learning management system (Cornerstone), dramatically improving customer onboarding, customer success, and client engagement.
- Served as an executive sponsor in the acquisition of PUSHTech, a next-generation hospitality CRM and CDP platform.
Focus areas: Zendesk, Cornerstone Talent Experience Platform, Customer Success, Management Consulting, Business Transformation, Mergers & Acquisitions (M&A), Enterprise Resource Planning (ERP), Process Mapping, Business Planning
Chief Operating Officer
2020 - 2022
Mitratech
- Led all technical due diligence leading to the successful sale of the company, with a $1.55B valuation and record investor returns.
- Re-strategized pricing in the Professional Services business, stabilizing delivery profitability and more than doubling margins from 9% to 20% in just one year (2021/2022).
- Reduced attrition by over 33% in offshore Centers of Excellence by introducing new employee experience programs – hired new CTO and Head of Engineering to provide local leadership.
- Played a key executive role in three acquisitions, serving as executive sponsor for the strategic purchase of INSZoom, a leading immigration case-management platform.
- Installed the process improvements that improved Time to Value (TTV), driving faster and more efficient implementations.
Focus areas: Accounting, Customer Success, Support, Offshore Team Management, Engineering, IT, Management Consulting, Business Transformation, Mergers & Acquisitions (M&A), Enterprise Resource Planning (ERP), Process Mapping, Business Planning
SVP, Global Customer Technical Success
2018 - 2020
Conga (formerly Apttus)
- Introduced the global support process improvements that reduced total time to resolution (TTR) by 20% annually.
- Built the Managed Services capability from scratch—new offering boosted revenue 20+% with 25% YoY increase in bookings.
- Reengineered all support service offerings—increased revenues 30% within the first year while maintaining operating margins at 90%.
- Successfully expanded offshore support centers in Bangalore and Ahmedabad for 24/7 customer support.
Focus areas: Management Consulting, Business Transformation, Mergers & Acquisitions (M&A), Enterprise Resource Planning (ERP), Process Mapping, Business Planning
VP, Enterprise Solutions
2011 - 2017
Sungard Availability Services
- Overachieved revenue targets for three straight years, exceeding quota by as much as 400% with $5.7M MRR plus $5.3M in one-time fees (vs a target of $2M).
- Closed the largest deal in company history, a $20M three-year IaaS/Applications outsourcing contract for Gategroup.
- Recruited by the CEO to transform an underperforming Consulting Services business unit selling business continuity and systems/technology integration services in healthcare and ITO verticals. Generated $7M in annual consulting sales within 12 months.
Focus areas: Sales, Management Consulting, Business Transformation, Mergers & Acquisitions (M&A), Enterprise Resource Planning (ERP), Process Mapping, Business Planning
SVP, Polycom Global Services
2010 - 2011
Polycom (now part of HP)
- Took over management of the Global Services division, selling warranty support and professional services to major global accounts.
- Increased revenue from 17% to 25% of total company revenue within one year.
- Reengineered all services offering to manage the complex partner/reseller channel and the direct channel.
Focus areas: Support, Enterprise Resource Planning (ERP), Process Mapping, Business Planning
Education
1984 - 1988
Master of Business Administration (MBA) in Information Systems
Drexel University - Philadelphia, PA, USA
1979 - 1983
Bachelor's Degree in Accounting
Franklin & Marshall College - Lancaster, PA, USA
Skills
Finance
Interim COO, Mergers & Acquisitions (M&A), Accounting, CFO
Other
Customer Success, Operational Excellence, Sales, Support, Managed Services, Strategic Planning, Digital Transformation, Management Consulting, Business Transformation, Enterprise Resource Planning (ERP), Process Mapping, Business Planning, Zendesk, Cornerstone Talent Experience Platform, Offshore Team Management, Engineering, IT
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