Senior Business Process Architect
2024 - 2025
Qantas
- Directed the development of a new process competency, including system implementation (Holocentric Connect), methodology (simplified BPMN), and training for business analysts and business users.
- Created an understanding of the value of a business process hierarchy, value chains, and detailed process models within the business on all levels, from executive to operational.
- Designed the framework for documenting the workforce planning processes and work instructions for crew planning and scheduling.
- Built AI agents to assist the business analysts in creating consistent and high-quality business processes, requirements, and use cases.
- Created a to-be process repository for the payroll transformation project.
Focus areas: Business Process Modeling Notation (BPMN), Holocentric, Strategic Workforce Planning, Workforce Management (WFM), Business Consulting, Payroll Transformation, Payroll & Benefits, Business Analysis, Business Requirements, Business Process Analysis, Business Process Modeling, Business Process Automation, Business Process Refinement, Business Process Optimization, Business Process Management (BPM), Business Process Re-engineering, AI Agents, Data Analysis, Visio, Jira, Confluence, Process Mapping, Management Consulting, Business Planning, Cloud Transformation, Operating Models, Governance, Technology, Strategy, Business Architecture, Operational Transformation (OT), Consulting, Organizational Design, Organizational Governance, Organizational Effectiveness, HRIS, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Artificial Intelligence (AI), Business Process Flow Diagrams, Automation, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Operations Management, SOP Development, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Human Resources (HR), Human Resources Management, Training & Training Content Development, Agile, Waterfall Methodology, Business Intelligence (BI), Operations
Senior Optimization Consultant
2022 - 2024
Allianz Australia
- Coordinated outputs of multiple global and local projects across numerous stakeholders and systems.
- Collaborated with stakeholders and developers to identify and implement short- and long-term process and system improvements.
- Gathered process, system, and reporting requirements to facilitate workforce and supply chain planning.
- Defined as-is and to-be processes using BPMN and Microsoft Visio.
- Coordinated the implementation of improvement initiatives.
- Acted as the key contact for Australia in the global ServiceNow HR ticketing implementation.
- Worked on the interface from SAP SuccessFactors to the Global Identity Access Management system.
- Participated in a payroll migration project, helping with new system selection, requirements gathering, and business process definition.
- Contributed to robotic process automation (RPA) for onboarding and position management.
- Supported the process mining rollout using Celonis and defined initial datasets for global recruitment optimization.
Focus areas: ServiceNow, SAP SuccessFactors, Visio, Business Process Analysis, Business Consulting, Business Process Modeling, Business Process Automation, Business Process Refinement, Business Process Optimization, Business Process Management (BPM), Business Process Modeling Notation (BPMN), Process Mining, Celonis, Payroll Transformation, Strategic Workforce Planning, Business Transformation, Business & Digital Transformation, Business Process Improvement (BPI), Business Process Re-engineering, Business Process Outsourcing (BPO), Identity & Access Management (IAM), Onboarding, Business Analysis, Business Systems Analysis, IT Business Analysis, Business Requirements, Change Management, Solution Design, Business Strategy, HR Operations, Human Resources (HR), Human Resources Management, Human Resource Management Systems (HRMS), Recruitment, Recruiting, Process Mapping, Management Consulting, Business Planning, Cloud Transformation, Operating Models, Governance, Technology, Strategy, Business Architecture, Operational Transformation (OT), Consulting, Lean, Train the Trainer (TTT), Organizational Strategy, Organizational Governance, Organizational Effectiveness, Business Cases, Corporate Culture, Vendor Negotiation, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, HRIS, Business Process Flow Diagrams, Automation, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Operations Management, SOP Development, Stakeholder Engagement, Process Design, Workforce Management (WFM), Payroll & Benefits, Data Analysis, Training & Training Content Development, Agile, Waterfall Methodology, Jira, Confluence, Business Intelligence (BI)
Business Process Architect
2020 - 2022
TransGrid
- Built a new process competency, including system (ARIS) and methodology (simplified BPMN), and trained two extra process modelers and business users.
- Created an understanding of the value of a business process hierarchy, value chains, and detailed process models within the business on all levels, from executive to operational.
- Helped restructure the non-prescribed part of the organization (now Lumea).
- Helped redevelop the operating model for the entire organization.
- Established data analytics, reporting, and process governance authority (DARPA) to ensure proper data and process governance is adhered to and to ensure the business takes ownership of both business processes and data quality within systems.
Focus areas: ARIS Cloud, Business Process Modeling Notation (BPMN), Business Analysis, Business Consulting, Business & Digital Transformation, Business Process Analysis, Business Process Improvement (BPI), Business Process Management (BPM), Business Process Optimization, Business Process Modeling, Business Process Re-engineering, Business Process Refinement, Business Requirements, Business Strategy, Business Systems Analysis, Business Transformation, Solution Design, Enterprise Resource Planning (ERP), Oracle ERP, IBM Maximo, Workforce Management (WFM), Strategic Workforce Planning, Change Management, Training & Training Content Development, Agile, Waterfall Methodology, Jira, Confluence, Process Mapping, Management Consulting, Business Planning, Cloud Transformation, Operating Models, Governance, FinOps, Technology, Strategy, Business Architecture, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Procurement, Mergers & Acquisitions (M&A), Train the Trainer (TTT), Organizational Design, Organizational Strategy, Organizational Governance, Organizational Effectiveness, Finance, Business Cases, Accounts Payable, Vendors & Suppliers, Corporate Culture, Vendor Negotiation, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Visio, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Operations Management, SOP Development, Inventory, Stakeholder Engagement, Process Design, IT Business Analysis, Data Analysis, Business Intelligence (BI), Strategic Planning, Operations
Solutions Engineer
2019 - 2020
Assurant
- Improved efficiencies and developed solutions to help improve efficiencies in daily operations.
- Solutioned new insurance and warranty offerings for the mobile phone business.
- Improved technical efficiencies in the warehouse and factory floor.
- Mapped as-is and to-be processes for the warehouse and factory operations.
- Reduced reverse logistics cost for processing mobile phone repairs and returns for Optus by 45% by streamlining device assessment and warehousing processes, adding enhanced reporting functionality, and updating existing systems and interfaces.
- Set up Power BI dashboards to track the logistics flows from the customer through the supply chain to resale.
Focus areas: Business Process Optimization, Business Strategy, Business Analysis, Business Consulting, Business Requirements, Business Transformation, IT Business Analysis, Business Intelligence (BI), Microsoft Power BI, Vendor Management, Business Process Analysis, Business Process Modeling, Business Process Automation, Business Process Refinement, Business Process Management (BPM), Business Process Improvement (BPI), Business Process Re-engineering, Business Process Modeling Notation (BPMN), Business & Digital Transformation, Strategic Workforce Planning, Strategic Planning, Operations, Warehouse Management, Supply Chain Operations, Logistics & Supply Chain, Supply Chain Management (SCM), Supply Chain Optimization, Supply Chain, Process Mapping, Management Consulting, Business Planning, Cloud Transformation, Operating Models, Governance, Technology, Strategy, Business Architecture, Logistics, Operational Transformation (OT), Consulting, Lean, Sales, Acquisitions, Train the Trainer (TTT), Organizational Strategy, Organizational Governance, Organizational Effectiveness, Data Modeling, Market Entry, Vendors & Suppliers, SQL, Reporting, Visio, Business Process Flow Diagrams, Automation, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, KPI Tracking, Operations Management, SOP Development, Inventory, Stakeholder Engagement, Process Design, Business Systems Analysis, Data Analysis, Training & Training Content Development, Agile, Waterfall Methodology
Business Process Analyst
2019 - 2019
Plus-ES
- Defined and documented high-quality business processes for the infrastructure services business unit.
- Collaborated with managerial and operational stakeholders to define as-is business processes, document these to a detailed standard, and create an operational model of the business.
- Reviewed and revised business processes, identifying improvements with stakeholders, resulting in a set of business processes.
- Owned the library of business process documents and was primarily responsible for updating these with input from business stakeholders.
- Analyzed new initiatives, captured requirements, created user stories in support of an Agile team, and trained the team in the use of BPMN.
Focus areas: Business Process Modeling Notation (BPMN), Visio, Business Strategy, Business Analysis, Business Consulting, Business Transformation, Business & Digital Transformation, Business Process Management (BPM), Business Process Optimization, Business Process Modeling, Vendor Selection, Vendor Negotiation, Vendor Management, Business Requirements, Procure to Pay, Quote-to-cash (QTC/Q2C), Business Process Refinement, Business Process Improvement (BPI), Business Process Re-engineering, Change Management, Process Mapping, Management Consulting, Business Planning, Operating Models, Governance, FinOps, Technology, Strategy, Business Architecture, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Procurement, Customer Service, Acquisitions, Mergers & Acquisitions (M&A), Train the Trainer (TTT), Organizational Design, Organizational Strategy, Organizational Effectiveness, Accounts Payable, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Operations Management, SOP Development, Inventory, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Data Analysis, Training & Training Content Development, Agile, Jira, Confluence, Business Intelligence (BI), Operations, Logistics & Supply Chain
Business Process Architect
2015 - 2019
Optus
- Set up the business process governance framework for Optus and stimulated the usage of business process management and ARIS throughout the business.
- Coached business analysts and business process analysts in the use of ARIS and BPMN.
- Engaged required business BPOs, SMEs, and other stakeholders through workshops to define to-be business processes for various programs.
- Monitored ongoing changes to systems, processes, and solutions that could impact delivered solutions, surfacing issues that could have program implications.
- Documented business processes in BPMN 2.0 during workshops.
- Supported business impact assessment workshops for various programs.
- Ensured business processes align with solutions, requirements, benefits, and strategy.
- Supported business case development and justification.
- Developed, supported, and assessed operating model changes.
- Supported BPOs and change management teams to implement and communicate processes across the enterprise.
Focus areas: ARIS Cloud, CRM, Business Process Modeling Notation (BPMN), Business Process Management (BPM), Business Consulting, Vendor Selection, Vendor Management, Business Analysis, Business Requirements, Business Process Analysis, Business Process Modeling, Business Process Refinement, Business Process Optimization, Business Process Improvement (BPI), Business Process Re-engineering, Invoices, Quote-to-cash (QTC/Q2C), RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Procure to Pay, Business Cases, Process Mapping, Management Consulting, Business Planning, Cloud Transformation, Governance, Technology, Strategy, Business Architecture, Operational Transformation (OT), Consulting, Lean, Marketing, Train the Trainer (TTT), Organizational Governance, Organizational Effectiveness, Invoice Processing, Accounts Receivable, Vendors & Suppliers, TOGAF, Vendor Negotiation, Visio, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, SOP Development, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Data Analysis, Training & Training Content Development, Agile, Waterfall Methodology, Jira, Confluence, Business Intelligence (BI)
Business Architect
2014 - 2015
Suez Environnement Australia (now Veolia)
- Developed a business process framework and landscape in ARIS using BPMN.
- Designed and presented training to the business analysts in ARIS and BPMN.
- Assessed requirements and presented architectural recommendations that were in line with the strategic vision for the enterprise and wider best practice.
- Ensured business case objectives were achievable with proposed change initiatives.
- Evaluated the current capability model in relation to proposed change initiatives and evaluated the reusability of current capabilities.
Focus areas: ARIS Cloud, Business Process Modeling Notation (BPMN), Business Process Optimization, Business Process Refinement, Business Process Management (BPM), Business Process Modeling, Business Cases, Business Consulting, SAP ERP, Procure to Pay, Human Resource Management Systems (HRMS), Payroll Transformation, SAP ECC, SAP Payroll, SAP SuccessFactors, Operations, HR Operations, HRIS, Finance, SAP FICO, Quote-to-cash (QTC/Q2C), RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Data Analysis, Data Modeling, Business Transformation, Business & Digital Transformation, Business Process Analysis, Business Process Re-engineering, Enterprise Resource Planning (ERP), Business Process Improvement (BPI), Business Strategy, Business Analysis, Process Mapping, Management Consulting, Business Planning, Cloud Transformation, Operating Models, Governance, FinOps, Technology, Strategy, Business Architecture, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Procurement, Marketing, Acquisitions, Train the Trainer (TTT), Organizational Design, Organizational Governance, Organizational Effectiveness, CRM, Invoices, Invoice Processing, Expense Management, Accounts Receivable, Accounts Payable, Chart of Accounts, Vendors & Suppliers, Reporting, Corporate Culture, TOGAF, SAP, Visio, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, KPI Tracking, Operations Management, SOP Development, Inventory, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Human Resources (HR), Human Resources Management, Recruitment, Recruiting, Training & Training Content Development, Waterfall Methodology, Business Intelligence (BI), Strategic Planning, Logistics & Supply Chain
Senior Business Analyst
2013 - 2014
Suez Envirronnement (now Veolia)
- Cooperated with the executive and senior leaders to create and maintain an operating plan to achieve the strategic vision and operating platform that defines the people, processes, tools, and technology for the various business units.
- Participated in the full SDLC from early requirements mapping to the creation of RFPs, business cases, blueprints, functional design documents, training materials, test scripts, etc.
- Worked on the business case development, definition of the future operating model, requirements gathering, and development of functional design documentation for finance, procurement, accounts payable, accounts receivable, and the HCM work stream.
- Acted as the chairperson for the program working group meetings and provided support and assistance to the other senior business analysts on the project.
Focus areas: Enterprise Resource Planning (ERP), SAP ERP, SAP ECC, Business Requirements, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Jira, Confluence, Procure to Pay, Quote-to-cash (QTC/Q2C), Invoice Processing, Expense Management, Business Cases, Business Analysis, IT Business Analysis, Business Consulting, Accounts Receivable, Accounts Payable, Chart of Accounts, SAP Payroll, SAP SuccessFactors, Human Resource Management Systems (HRMS), Payroll Transformation, Payroll & Benefits, Process Mapping, Management Consulting, Cloud Transformation, FinOps, Technology, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Procurement, Marketing, Acquisitions, Train the Trainer (TTT), Organizational Effectiveness, HRIS, Finance, CRM, Invoices, SAP FICO, Vendors & Suppliers, Reporting, TOGAF, SAP, Visio, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, KPI Tracking, SOP Development, Inventory, Stakeholder Engagement, Process Design, Business Systems Analysis, Data Analysis, Training & Training Content Development, Waterfall Methodology, Business Intelligence (BI), Operations, Logistics & Supply Chain
Founder and Director
2012 - 2013
Tradewise Australia
- Founded a business to assist foreign companies in establishing their local representative office and overcoming some of the obstacles of starting up in a new country.
- Assisted companies in selecting the right ERP system for their business.
- Guided foreign companies in finding logistics and commercial partners in Australia.
Focus areas: Market Entry, Vendor Selection, Vendors & Suppliers, Logistics & Supply Chain, Enterprise Resource Planning (ERP), Business Strategy, Process Mapping, Management Consulting, FinOps, Technology, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Sales, Marketing, Customer Service, Mergers & Acquisitions (M&A), Manufacturing, Presales, Train the Trainer (TTT), Organizational Strategy, Organizational Governance, Organizational Effectiveness, Supply Chain Optimization, Visio, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Professional Services, Operations Management, Inventory, Stakeholder Engagement, Process Design, Business Intelligence (BI), Strategic Planning, Operations
Senior Business Consultant | Solution Architect
2008 - 2012
ComActivity Australia (now Atturra)
- Focused on business process re-engineering, project management, configuration, and implementation of Intentia/Infor's M3 ERP package across various departments, including sales, marketing, procurement, warehousing and distribution, finance, etc.
- Contributed to the strategy development, business case support, and operating model definition.
- Worked on the proposal and presentation of business solutions and education of key users, functional design of solutions to business issues, data migration, and reporting solutions.
Focus areas: Enterprise Resource Planning (ERP), Movex, INFOR M3, IT Business Analysis, Business Analysis, Business Consulting, Business Process Analysis, Business Process Modeling, Business Process Optimization, SD/CO/MM Variant Configurations, Order to Cash (O2C), Procure to Pay, Finance, SQL, Warehouse Management, Logistics & Supply Chain, Supply Chain Management (SCM), Accounts Payable, Chart of Accounts, Accounts Receivable, Reporting, Business Intelligence (BI), Business Requirements, Business Strategy, Business Cases, Process Mapping, Management Consulting, Cloud Transformation, Technology, Supply Chain Operations, Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Sales, Customer Service, Manufacturing, Presales, Train the Trainer (TTT), Organizational Strategy, Organizational Governance, Organizational Effectiveness, CRM, Invoices, Invoice Processing, Expense Management, Vendors & Suppliers, Corporate Culture, Supply Chain Optimization, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Visio, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Professional Services, KPI Tracking, SOP Development, Inventory, Pharmaceuticals, Stakeholder Engagement, Process Design, Business Systems Analysis, Data Analysis, Training & Training Content Development, Waterfall Methodology, Operations
Quote-to-cash (QTC) Process Specialist
2006 - 2008
BlueScope Steel
- Contributed to business consulting (strategy development), business process re-engineering, project management, and support of their current ERP package.
- Implemented SAP R/3 across the main business after a large merger.
- Focused on the implementation of SAP Business One in the smaller acquisitions.
- Optimized business processes for supply chain, procurement, sales, marketing, and customer service.
Focus areas: Business Consulting, Business Process Refinement, Business Process Optimization, Logistics & Supply Chain, Procure to Pay, Procurement, Sales, Marketing, Customer Service, Acquisitions, Business Transformation, Business & Digital Transformation, Enterprise Resource Planning (ERP), INFOR M3, SAP ERP, SAP ECC, SAP Business One, Movex, Management Consulting, Technology, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Mergers & Acquisitions (M&A), Manufacturing, Train the Trainer (TTT), Organizational Effectiveness, Finance, Invoices, SAP FICO, Invoice Processing, Accounts Receivable, Accounts Payable, Chart of Accounts, Vendors & Suppliers, SD/CO/MM Variant Configurations, Order to Cash (O2C), SQL, Reporting, Supply Chain Optimization, SAP, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, SOP Development, Inventory, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Data Analysis, Training & Training Content Development, Waterfall Methodology, Business Intelligence (BI), Operations
Senior Business Consultant
2005 - 2006
Caroma Dorf
- Reconfigured M3 ERP to suit the changing business requirements due to multiple changes to the business, such as multiple mergers and a shift from manufacturing to procurement.
- Streamlined business processes for customer service, sales, supply chain, marketing, and procurement.
- Consulted on strategies to optimize efficiency in manufacturing and procurement processes.
Focus areas: Enterprise Resource Planning (ERP), INFOR M3, Mergers & Acquisitions (M&A), Manufacturing, Procurement, Procure to Pay, Quote-to-cash (QTC/Q2C), Order to Cash (O2C), Business Strategy, Business Analysis, Business Process Optimization, Sales, Customer Service, Supply Chain, Marketing, Movex, Management Consulting, Technology, Supply Chain Operations, Supply Chain Management (SCM), Logistics, Operational Transformation (OT), Consulting, Lean, Train the Trainer (TTT), Organizational Effectiveness, Finance, Invoices, Invoice Processing, Accounts Receivable, Accounts Payable, Chart of Accounts, Vendors & Suppliers, SD/CO/MM Variant Configurations, SQL, Reporting, Supply Chain Optimization, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Operations Management, SOP Development, Inventory, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Data Analysis, Training & Training Content Development, Waterfall Methodology, Business Intelligence (BI), Operations, Logistics & Supply Chain
Business Consultant | Solution Architect
1997 - 2005
Intentia (now Infor)
- Consulted clients in various industries, including food and beverage, fashion, and automotive.
- Configured and implemented the Movex/M3 ERP package.
- Proposed and presented business solutions to prospective clients.
- Educated key users in the use of the Movex/M3 ERP package.
Focus areas: Movex, INFOR M3, Enterprise Resource Planning (ERP), Business Consulting, Business Process Optimization, SD/CO/MM Variant Configurations, Presales, Training & Training Content Development, Train the Trainer (TTT), Management Consulting, Technology, Supply Chain Operations, Supply Chain Management (SCM), Supply Chain, Logistics, Operational Transformation (OT), Consulting, Lean, Procurement, Sales, Marketing, Customer Service, Acquisitions, Manufacturing, Organizational Strategy, Organizational Effectiveness, Finance, CRM, Invoices, Invoice Processing, Expense Management, Accounts Receivable, Accounts Payable, Chart of Accounts, Vendors & Suppliers, Order to Cash (O2C), SQL, Reporting, Corporate Culture, Supply Chain Optimization, RFPs, RFQs, ITTs, Responses, Proposals & Quotes, Business Process Flow Diagrams, Microsoft Excel, Process Improvement, Process Flows, Performance Improvement, Professional Services, SOP Development, Inventory, Pharmaceuticals, Stakeholder Engagement, Process Design, Business Systems Analysis, IT Business Analysis, Data Analysis, Waterfall Methodology, Business Intelligence (BI), Operations, Logistics & Supply Chain