Arturo Carvallo
Verified Expert in Management Consulting
Management Consulting Expert
West Vancouver, Canada
Toptal member since July 18, 2022
Arturo has 23 years of experience in management consulting, from opportunities identification and strategy definition to execution through different projects, including processes, organizational structure, risks and controls, and technology implementation. Arturo is eager to work on challenging and innovative projects where he can execute the top-notch methodologies he has learned through his experience and contact with big firms.
Career Highlights
Education Highlights
Case Studies
Investment Feasibility Analysis for a Leading Company
CX Service Promise Analysis and Improvement
Global Assessment of 3rd Party Collection Agencies
Corporate Strategy Definition for a Top Player in Health Care
Strategy Definition for a Financial Services Solution Company (Tsys)
Expertise
- Business Process Management (BPM)
- Business Transformation
- Cost Reduction & Optimization (Cost-down)
- Flexibility
- Go-to-market (GTM) Strategy
- Operations
- Strategy
- Teamwork
Work Experience
Managing Partner, Founder
Bimcon Services LTD
- Orchestrated several projects for four top consulting firms worldwide: Deloitte, EY, Teletech, and Indra, leading and executing projects with their teams.
- Accelerated defining the corporate strategies and aligning with the board of directors by facilitating working sessions, interviews, market analysis, and industry benchmarks, benefiting the next steps in the execution.
- Enhanced the CX promise of Citibank in Mexico by analyzing and bringing new alignments and processes to their credit card call center operations, impacting the net promoter score with better service qualifications from clients.
- Generated cost savings of 15% on average in different procurement categories.
- Restructured activities execution through business transformation labs with clients, covering opportunity identification to design and implementation, impacting optimization, savings, redesigns, and technology implementation.
- Executed and coordinated several enterprise resource planning implementations that resulted in process automation and operations efficiency, increasing savings and time dedicated to information analysis and decision making.
- Conducted market sizing for a new Honeywell company in Mexico, impacting new sales in different industries and seeing a 2-digit growth for the next three years.
- Participated in finance transformation projects, from the strategy definition to opportunity identifications and its implementation.
- Defined target operating models (TOM) from the strategy (clients, channels, products, and services) to the definition and design of the TOM components (value chain, processes, technology, people, organizational structure, and location).
- Implemented an ABC cost model at HSBC to analyze and define profitability and cost/expense allocation for credit cards and mortgages. The information analyzed helped make improvement decisions in their processes.
Director
Deloitte
- Executed several business transformation projects to improve the client's operations efficiency by defining the strategy, redesigning the processes, and using technology.
- Oversaw the finance transformation practice in Mexico and part of the NYC office as a member of the team that created the CFO services area methodologies and contact center to help with finance transformation projects of practitioners worldwide.
- Functioned as the value initiative champion, an initiative to help clients facilitate and identify strategies to execute for their businesses.
- Became the youngest manager in the service line and the youngest director. I also participated in an international program in the NYC office for two years.
- Redesigned the go-to-market process for Motorola Mexico aligned with Motorola Chicago (HQ). The objective was to coordinate HQ with Mexico with their M-Gates Methodology. The project won the best project in Motorola worldwide that year.
Finance Transformation Manager
Deloitte
- Helped to develop a global CFO service line for Deloitte practitioners. Created the methodology, deliverables, or POV that can be useful for any project to the client CFOs.
- Charged with defining Walmart HQ's financial policies in their SAP implementation's finance processes.
- Arturo was part of Deloitte's global development program for outstanding performers worldwide.
Education
Master's Degree in Business Administration (MBA)
The University of Texas at Austin - Austin, Texas
Bachelor's Degree in Accounting
Instituto Tecnológico Autónomo de México (ITAM) - CDMX, Mexico
Skills
Finance
Market Research, Pricing, Customer Lifetime Value (CLV), Finance Process Improvement, Credit Card Processing, Financial Modeling, Cost Reduction & Optimization (Cost-down), CFO
Output Software
Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Project
Industry Expertise
Financial Services, Credit Cards, Banking & Finance, Retail & Wholesale, Consumer Products
Other
Strategy, People Management, Operations, Business, CX Strategy, Finance Transformation, Business Process Management (BPM), Business Performance Management (BPM), Teamwork, Flexibility, Market Sizing, Business Strategy, Strategic Planning, Team Leadership, Leadership, Customer Journey, Customer Service, Coaching, Management Consulting, Growth Strategy, Growth Strategy Consultants, Communication, Corporate, Presentations, Executive Presentations, Knowledge Management, Workshops, Market Research & Analysis, Fintech, Business Models, Market Entry, Card Payments, Process Improvement, Planning, Process Automation, Process Mapping, Process Flows, Operational Efficiency Improvement, Finance, Microsoft Visio, Data Analytics, Cost Accounting, Marketing, Bizagi, Supply Chain, Business Cases, Change Management, Surveys, Process Control, Microsoft Power BI, Business Transformation, Go-to-market (GTM) Strategy, New Product Business Cases, Customer Experience, Voice of the Customer (VoC), Risk Assessment, Opportunity Assessments, Governance, Payment Collection, Opportunity Identification, Core Values, Business Partnerships, Shared Services, Business Processes, Financial Controls & Processes, Competition Research, Strategic Initiatives, Enterprise Software
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring