Craig Feeck
Verified Expert in Management Consulting
Management Consulting Expert
Glendora, CA, United States
Toptal member since January 16, 2023
Craig is an operations and financial optimization expert who works with C-level leaders to solve complex analytical and business problems. He specializes in FinOps, loyalty, FP&A, and operations. His past accomplishments include building a world-class FinOps program, developing multiple loyalty programs, and creating the broadband experience of a satellite TV company. Craig loves helping companies make sense of the data in their organizations and bringing an outside perspective to their teams.
Career Highlights
Education Highlights
Case Studies
Deploying Corporate IaaS Cost Management Program
Customer Retention Management in a Telecommunications Company
Software Expertise
- Microsoft Excel
- SQL
Other Expertise
- Executive Consulting
- Financial Planning & Analysis (FP&A)
- Loyalty Management
- Operations Management
- Operations Research
- Statistical Analysis
Work Experience
Principal Consultant
Self-employed
- Developed custom churn predictive models for TruConnect to help isolate millions in annual waste from lost customers.
- Built out business optimization practices in managing deployed technology for Centegix across 3,000+ site deployments involving 100,000+ pieces of mesh network technology. Greatly reduced NOC and customer support overhead.
- Rebuilt FP&A forecast modeling practices for Ravn Alaska.
Director of Operations
Proofpoint
- Led a public cloud center of excellence and a cross-functional team that reduced costs across AWS, Google, and Microsoft. Eliminated over $30 million in costs over 24 months and reduced unit costs by 50%.
- Managed a contract management program for all data center, network, and operations vendors. Managed cost and capacity management for a global footprint of 10+ data centers.
- Rebuilt corporate capital planning from the ground up. Eliminated tens of millions in unnecessary, redundant costs and built a new scalable program that was used for over six years as the company scaled to $1 billion in revenue.
Principal Consultant
Self-employed
- Developed and pitched the business case for DIRECTV's first video streaming services across handheld and connected home devices.
- Restructured DIRECTV's connected home platform into a modern brand-driven experience bringing brand-name experiences such as Netflix and YouTube to the DIRECTV broadband-connected DVRs.
- Created a loyalty-managed program for Rhapsody International. Reduced churn by over 10%.
Director
EarthLink
- Planned and deployed America's first nationwide DSL2+ and VOIP hybrid network. Managed EarthLink's voice and data double-play.
- Built Earthlink's first loyalty management program. Reduced churn by 25% despite industry headwinds against dial-up.
- Optimized EarthLink's COGS. Reduced COGS from over 70% to lower than 30% in three years by optimizing EarthLink's network management program, network negotiations, and POP management infrastructure.
Education
Bachelor's Degree in Information Systems
Carnegie Mellon University - Pittsburgh, PA, USA
Skills
Finance
Financial Planning & Analysis (FP&A), Business Intelligence (BI), Capital, Budget Controls, Lifetime Value (LTV), Data Analysis, Financial Modeling, Forecasting, Cost Reduction & Optimization (Cost-down), Finance Process Improvement, GAP Analysis, Accounting, ROI, Budgeting, Three-statement Modeling, Cost Benchmarking, Cash Flow Modeling, Revenue & Expense Projections, Cash Flow, M&A (Buy-side)
Output Software
Microsoft Excel, Google Sheets
Data & Analysis Software
SQL, Financial Data, Salesforce, Tableau
Industry Expertise
Lean Six Sigma, Real Estate Modeling
Other
Operations Research, Statistical Analysis, Microsoft Office, Customer Success, Amazon Web Services (AWS), Contract Negotiation, Data Centers, Operations Management, Capital Planning, Executive Consulting, Loyalty Management, Finance, Business Cases, Analysis, Databases, Statistical Modeling, Trend Analysis, Performance Improvement, Operational Efficiency Improvement, Business Analysis, Data Analytics, Chief of Staff, Project Management, Business Operations, Key Performance Indicators (KPIs), Performance Management, Reporting, Operations, SaaS, Direct to Consumer (D2C), Excel Expert, Digital Project Management, Executive Presentations, Storytelling, Financial Analysis, Scenario Analysis, Process Improvement, Capacity Planning, Data Visualization, Board Presentations, Dashboards, Process Optimization, Data Interpretation, Client Reporting, Client Presentations, Data Science, Data Management, Subscriptions, Management Consulting, Cloud Transformation, FinOps, Operating Models, Business & Digital Transformation, Root-cause Analysis (RCA), Business, Operational Audits, Customer Journey, Analytics, Excel Modeling, Business Process Analysis, Business Process Optimization, Stakeholder Engagement, Redshift, Six Sigma, Product Management, Corporate Strategy, Cybersecurity, Big Data, Networks, Logistic Regression, Business Strategy, Value Proposition, MySQL, Market Research & Analysis, Business Models, Strategy, Team Leadership, Team Management, Sales, Data Strategy, Business Model Strategy, Product Strategy Consultant, Process Mapping, Organizational Analysis, User Adoption, Best Practices, Change Management, Process Automation, COO, Business Planning, Process Design, Automation, Customer Relationship Management (CRM), Strategic Planning, Marketing Analytics, Stakeholder Management, PowerPoint Templates, Governance, Onboarding, Six Sigma Processes, Enterprise Resource Planning (ERP), Database Modeling, SPSS, Google Cloud Platform (GCP), Azure, K-12 Education, Zendesk, Algorithms, Neural Networks, Machine Learning, Startups, Team Effectiveness, Business Development, Sales Effectiveness, Growth Strategy, Training, Pitch Decks, Organizational Design, System Integration, Databricks, Pitch Deck Design, Claude, Artificial Intelligence (AI), Payments
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