Dion Charles, Management Consultant in Columbus, OH, United States
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Dion Charles

Management Consulting Expert

Columbus, OH, United States

Toptal member since September 7, 2022

Expertise
Business OperationsBusiness ConsultantBusiness Analysis ConsultingFinancial Strategy
Bio

Dion is an experienced, results-focused organizational change management thought leader who has successfully delivered organizational change outcomes for Fortune 500 clients across multiple industries. His project and program portfolio includes PeopleSoft, Salesforce, SharePoint, SAP implementations, enterprise change management center of excellence designs, and digital transformations. Dion leverages his change and project management expertise to deliver value to Toptal clients.

Career Highlights

Director of Change Management
Rightpoint Consulting
Principal Consultant
Slalom
Principal Consultant
Avaap

Education Highlights

Master's Degree
Ohio State University, Fisher College of Business
Bachelor's Degree
Claflin University

Certification Highlights

Prosci Certified Advanced Instructor
Prosci
Prosci Certified Advanced Practitioner
Prosci
Project Management Professional (PMP)
Project Management Institute (PMI)

Case Studies

Expertise

  • Agile Project Management
  • Change Leadership
  • Change Management
  • Employee Experience
  • Enterprise Change Management (ECM)
  • Executive Coaching
  • Organizational Change Management (OCM)
  • Workshop Facilitation

Work Experience

Founder

2023 - PRESENT
Sterling Advisory Services, LLC
  • Founder and owner of Sterling Advisory Services, LLC.
  • Focused on organizational change management, enterprise change management, and project management engagements.
  • Delivered successful organizational change outcomes for F500 clients across a variety of industries.
Focus areas: Change Leadership, Change Management, Industrial & Manufacturing, Generative Pre-trained Transformers (GPT), Artificial Intelligence (AI), ADKAR Change Model, Stakeholder Analysis, Change Impact Assessment, Business Process Improvement (BPI), Change Management, Digital Electronics, IT Program Management, Organizational Change Management (OCM), Prosci ADKAR, System Implementation, ERP Implementation, Enterprise Resource Planning (ERP), Finance Management, Agile Program Management, SOP Development, Documentation, Governance Frameworks, Business Process Analysis, Business Strategy, Business Transformation, Process Design, Business Operations, Operations, Strategy, Business Analytics, Business Services, Vendor Management, Business Process Re-engineering, Executive Consulting, Management Consulting, Business Analysis, Market Research & Analysis, Healthcare

Finance/ERP Strategy Chief of Staff

2025 - 2026
eXp World Holdings - Main
  • Aligned CFO, Controller, and IT on a multi-year Oracle Fusion finance stabilization and optimization roadmap.
  • Led vendor RFP, evaluation scorecards, and cost modeling to select Canada Oracle Fusion ERP transformation partner.
  • Established governance, RAID discipline, and executive dashboards to drive global finance adoption.
Focus areas: ERP Implementation, Change Management, Finance, Enterprise Resource Planning (ERP), Finance Management, Business Processes, Stakeholder Management, Consulting, Strategy Consulting, Project Management, Business Transformation, Business Operations, Operations, Strategy, Business Analytics, Business Services, Vendor Management, Business Process Re-engineering, Executive Consulting, Market Research & Analysis

Director of Change Management

2021 - 2023
Rightpoint Consulting
  • Led growth and expansion of Rightpoint's change management capability, including hiring experienced change practitioners to support practice maturity.
  • Provided thought leadership and change expertise on data and analytics platform implementation, SharePoint migration, and digital transformation engagements across multiple clients and industry segments.
  • Designed an effective change management methodology and toolkit to be utilized by internal change practitioners within client engagements.
  • Managed the growth of the change capability revenue by over 200% year over year.
Focus areas: Organizational Change Management (OCM), Training & Training Content Development, Human-centered Design (HCD), Communication, Resource Management, Workshop Facilitation, Executive Presentations, Facilitation, Executive Coaching, Organization Assessment, Employee Experience, Change Leadership, Organizational Design, Office 365, Microsoft Excel, Microsoft Visio, Microsoft Teams, Microsoft Power BI, Finance, Business Administration, Computer Science, Enterprise Change Management (ECM), Change Management, Digital Transformation, Industrial & Manufacturing, Generative Pre-trained Transformers (GPT), Artificial Intelligence (AI), ADKAR Change Model, Stakeholder Analysis, Change Impact Assessment, Business Process Improvement (BPI), Change Management, Digital Electronics, IT Program Management, Organizational Change Management (OCM), Prosci ADKAR, System Implementation, ERP Implementation, Enterprise Resource Planning (ERP), Finance Management, Agile Program Management, SOP Development, Documentation, Governance Frameworks, Business Process Analysis, Business Strategy, Business Transformation, Process Design, Business Operations, Operations, Strategy, Business Analytics, Business Services, Consulting, Process Mapping, Vendor Management, Business Process Re-engineering, Executive Consulting, Management Consulting, Education Technology (Edtech), Business Analysis, Market Research & Analysis

Principal Consultant

2020 - 2021
Slalom
  • Established an organizational effectiveness capability within the Columbus practice focused on client delivery and revenue growth.
  • Built and launched an enterprise change management capability for a global Fortune 500 food industry client, which was adopted by over 100 executive sponsors, directors, project managers, program managers, and change practitioners.
  • Delivered change adoption of a Salesforce implementation for a national grocery chain, which impacted over 500 employees and external vendors.
Focus areas: Organizational Change Management (OCM), Training & Training Content Development, Human-centered Design (HCD), Communication, Resource Management, Workshop Facilitation, Executive Presentations, Facilitation, Executive Coaching, Organization Assessment, Employee Experience, Change Leadership, Organizational Design, Amazon Web Services (AWS), Web Platforms, Office 365, Microsoft Excel, Microsoft Visio, Microsoft Teams, Finance, Computer Science, Business Administration, Enterprise Change Management (ECM), Change Management, Digital Transformation, Industrial & Manufacturing, Generative Pre-trained Transformers (GPT), ADKAR Change Model, Stakeholder Analysis, Change Impact Assessment, Business Process Improvement (BPI), Change Management, Digital Electronics, IT Program Management, Organizational Change Management (OCM), Prosci ADKAR, System Implementation, ERP Implementation, Enterprise Resource Planning (ERP), Finance Management, Agile Program Management, SOP Development, Documentation, Governance Frameworks, Business Process Analysis, Business Strategy, Business Transformation, Process Design, Business Operations, Operations, Strategy, Business Analytics, Business Services, Process Mapping, Vendor Management, Business Process Re-engineering, Executive Consulting, Management Consulting, Education Technology (Edtech), Business Analysis, Market Research & Analysis

Principal Consultant

2006 - 2020
Avaap
  • Led program, project, and organizational change management engagements across multiple industries, including ERP implementations, digital transformations, and business strategy initiatives.
  • Trained and certified over 100 client leadership and change practitioners as a Prosci certified advanced instructor.
  • Delivered change adoption for an SAP implementation for a manufacturing organization's 1700 employees by facilitating leadership engagement, people leader coaching, resistance management, and SAP training development and train-the-trainer delivery.
Focus areas: Project Management, Organizational Change Management (OCM), Training & Training Content Development, Communication, Resource Management, Workshop Facilitation, Executive Presentations, Facilitation, Executive Coaching, Organization Assessment, Change Leadership, Office 365, Microsoft Excel, Microsoft Visio, Finance, Computer Science, Business Administration, Enterprise Change Management (ECM), Change Management, Industrial & Manufacturing, Generative Pre-trained Transformers (GPT), ADKAR Change Model, Stakeholder Analysis, Business Process Improvement (BPI), Change Management, Digital Electronics, IT Program Management, Organizational Change Management (OCM), Prosci ADKAR, System Implementation, ERP Implementation, Enterprise Resource Planning (ERP), Agile Program Management, SOP Development, Documentation, Governance Frameworks, Business Process Analysis, Business Strategy, Business Transformation, Process Design, Business Operations, Operations, Strategy, Business Analytics, Business Services, Process Mapping, Vendor Management, Business Process Re-engineering, Executive Consulting, Management Consulting, Education Technology (Edtech), Business Analysis, Market Research & Analysis

Education

2004 - 2006

Master's Degree in Business Administration (MBA)

Ohio State University, Fisher College of Business - Columbus, OH, USA

2000 - 2004

Bachelor's Degree in Management Information Systems

Claflin University - Orangeburg, SC, USA

Certifications

JUNE 2020 - PRESENT

AWS Certified Cloud Practitioner

Amazon Web Services

JUNE 2017 - FEBRUARY 2020

Prosci Certified Advanced Instructor

Prosci

DECEMBER 2012 - PRESENT

Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

JULY 2012 - PRESENT

Certified ScrumMaster

Scrum Alliance

JUNE 2011 - PRESENT

Prosci Certified Advanced Practitioner

Prosci

JUNE 2010 - PRESENT

ITIL v3 Foundations Certification

Pink Elephant

FEBRUARY 2010 - PRESENT

Project Management Professional (PMP)

Project Management Institute (PMI)

MAY 2006 - PRESENT

Six Sigma Green Belt

The Ohio State University

Skills

Output Software

Office 365, Microsoft Excel, Microsoft Project

Industry Expertise

Industrial & Manufacturing, Education Technology (Edtech), Healthcare

Other

Microsoft Visio, Microsoft Teams, Logistics & Supply Chain, Business Consulting, Project Management, Organizational Change Management (OCM), Agile Project Management, Enterprise Change Management (ECM), Change Leadership, Organization Assessment, Facilitation, Executive Coaching, Executive Presentations, Workshop Facilitation, Resource Management, Training & Training Content Development, Employee Experience, Communication, Digital Transformation, Change Management, Computer Science, Business Administration, Artificial Intelligence (AI), ADKAR Change Model, Stakeholder Analysis, Change Impact Assessment, Business Process Improvement (BPI), Change Management, IT Program Management, Organizational Change Management (OCM), Prosci ADKAR, System Implementation, ERP Implementation, Enterprise Resource Planning (ERP), Finance Management, Agile Program Management, Consulting, SOP Development, Documentation, Business Process Analysis, Business Strategy, Business Transformation, Process Design, Business Operations, Operations, Strategy, Business Analytics, Business Services, Process Mapping, Vendor Management, Business Process Re-engineering, Executive Consulting, Management Consulting, Business Analysis, Market Research & Analysis, Finance, Organizational Design, Human-centered Design (HCD), Generative Pre-trained Transformers (GPT), Digital Electronics, Governance Frameworks, Microsoft Power BI, Incident Management, Service Design, Knowledge Management, IT Management, Monitoring, Six Sigma, Web Platforms, Amazon Web Services (AWS), Business Processes, Stakeholder Management, Strategy Consulting

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