James Reynolds
Verified Expert in Management Consulting
Management Consulting Expert
Portland, OR, United States
Toptal member since April 2, 2026
Jim is a digital program and delivery leader who's done what few have: built and scaled client programs within a fast-moving agency, then applied that same discipline to Big 4 consulting at enterprise scale. With 15+ years of experience spanning agency, EY, and hands-on AI implementation, Jim specializes in the space where strategy stalls and execution has to take over—aligning stakeholders, mobilizing cross-functional teams, and moving complex initiatives from ambiguity to delivery.
Career Highlights
Certification Highlights
Expertise
- Business Requirements
- Client Services
- Cross-functional Team Leadership
- Discovery Workshops
- Program Management
- Project Management
- Risk Management
- Stakeholder Management
Work Experience
Senior Manager
EY
- Led delivery of a global B2B digital commerce platform for a global manufacturing brand, aligning cross-functional teams and integrating multiple systems into a unified experience.
- Guided development of an AI-driven clinician support tool at a large integrated healthcare provider by aligning product, clinical, and engineering teams around real-world workflows.
- Directed cross-functional teams across strategy, UX, design, and engineering to deliver complex digital programs from early ambiguity through launch.
- Established a shared definition of done across design and engineering, cutting ambiguity, improving handoffs, and raising delivery predictability and client confidence.
- Led and coached a 3-person senior DesignOps team, managing capacity and resource allocation across programs to align talent to priorities and protect delivery quality and team health.
Director of Client Services
+Citizen (acquired by EY)
- Directed client partnerships and delivery oversight for large-scale digital programs across telecommunications, media, and healthcare, serving as a steady strategic partner to senior stakeholders.
- Led delivery of the 2014 Oscars digital experience, launching a platform for live event streaming and real-time audience voting.
- Led delivery of experiential marketing activations for a global telecommunications company, coordinating cross-functional teams to execute high-visibility, customer-facing experiences.
- Authored proposals and SOWs, managed budgets, and partnered with leadership to evolve scope in ways that supported client outcomes and sustainable growth.
Education
Bachelor's Degree in Management
Clemson University - Clemson, SC, USA
Certifications
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Output Software
Jira, Smartsheet
Other
Program Management, Stakeholder Management, Risk Management, Cross-functional Team Leadership, Client Services, Culture Development, Project Management, Slack, Miro, MURAL, Confluence, Azure DevOps, Airtable, Digital Transformation, Business Requirements, Strategy, Roadmaps, Workshops, Discovery Workshops, Product Strategy, Process Design, Customer Journey, Figma, Notion, Change Management, Client Relationship Management, User Experience (UX), Mobile UX, User Requirements, Journey Mapping
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