John S. Doss, Management Consultant in Carrollton, TX, United States
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John S. Doss

Verified Expert  in Management Consulting

Technology Advisory Expert

Carrollton, TX, United States

Toptal member since July 19, 2023

Expertise
Post-merger IntegrationsM&ABusiness Process Optimization
Bio

John is an experienced advisor in technology management and business strategy. He drives game-changing business transformations by leveraging innovative technologies and implementing the Agile transformation framework. With a unique blend of IT and business knowledge, John has successfully developed long-term vision and digital transformation initiatives across diverse industries. His proficiency extends to governance, security, compliance, data science, and cloud computing.

Career Highlights

Fractional CEO | CTO | Chief Architect
MindPulse AI LLC
Fractional CTO | Chief Architect
Wipro
Director, Enterprise Data and Digital Transformation
Tata Consultancy Services

Education Highlights

Postgraduate Program
McCombs School of Business
Master’s Degree
Trinity College and University
Master's Degree
Madras Christian College

Certification Highlights

Microsoft Certified: Azure Solutions Architect Expert
Microsoft

Case Studies

Industry Expertise

  • Agriculture
  • Business Services
  • Management Consulting
  • HR & Staffing
  • Advertising & Marketing
  • Custom Software & IT Services
  • Holding Companies & Conglomerates
  • Car & Truck Rental

Other Expertise

  • Business & Digital Transformation
  • Business Process Improvement (BPI)
  • Business Process Optimization
  • Business Process Re-engineering
  • Digital Strategy
  • Enterprise Architecture
  • Technology Strategy & Architecture

Work Experience

Principal Enterprise Architect

2024 - PRESENT
Novelis
  • Spearheaded North and South America enterprise architecture, aligning global technology strategy with regional business needs and enhancing business capability architecture.
  • Evolved enterprise architecture practices and project execution through robust IT governance frameworks and portfolio management, ensuring alignment with business-critical objectives.
  • Championed organizational reuse of technologies, fostering innovation by integrating regional requirements into global solution roadmaps to support scalable, sustainable operations.
  • Leveraged LeanIX to develop detailed architecture models, streamlining processes and improving resource alignment and decision-making.
  • Drove cloud transformation and operational excellence. Led cloud migration strategies and established resilient IT governance structures to optimize operational efficiency, compliance, and scalability.
  • Integrated multisystem architectures. Designed and implemented cross-regional systems interoperability between cloud platforms and legacy systems, improving data flow and operational alignment across North and South America.
Focus areas: Agile Transformation, Artificial Intelligence as a Service (AIaaS), Enterprise SaaS, Platform as a Service (PaaS), SaaS, Enterprise Business Architecture, Enterprise Security, Enterprise Software, Enterprise Architecture, Technology Strategy & Architecture, Governance, IT Governance, Innovation, Process Innovation, Operational Excellence

Fractional CEO | CTO | Chief Architect

2022 - PRESENT
MindPulse AI LLC
  • Improved decision-making efficiency by 40% and unveiled new revenue opportunities by steering a pivotal technical program on consent order remediation, introducing a cutting-edge data analytics and AI strategy.
  • Pioneered a transformative digital strategy that boosted nonprofit organizations' digital proficiency by 30%, giving them a competitive advantage and outpacing 80% of their industry rivals.
  • Increased lead generation by a remarkable 50% and conversion rates by 20% by auditing and revamping nonprofit tech stacks in digital marketing and sales.
  • Championed the strategic overhaul of an eCommerce platform's information architecture, forecasting a 35% uptick in web traffic, a 25% enhancement in average order value, and a 15% curtailing in cart abandonment rates.
  • Reduced security breaches by 60% and downtime by 75% by architecting an outstanding cybersecurity infrastructure blueprint for a burgeoning business.
  • Targeted an impressive 30% cost efficiency in IT and doubled the data accessibility benchmarks by guiding a consultancy powerhouse through a seamless migration to the cloud.
  • Boosted continual service improvement (CSI) by 25%, loyalty by 15%, project delivery speed by 50%, and team productivity by 30% by facilitating groundbreaking Agile transformation deals targeting Customer 360 experience and service design.
  • Marketed a compliance solution to elevate a range of consent orders with robust data and risk management paradigms, cultivating risk awareness, embedding state-of-the-art controls, and fortifying bank operations to ensure 99.5% data integrity.
Focus areas: Management Consulting, Artificial Intelligence (AI), Artificial Intelligence as a Service (AIaaS), Strategy

Fractional CTO | Chief Architect

2016 - 2023
Wipro
  • Led a transformative assessment of healthcare enterprise architecture, capturing the current state of IT and business systems to delineate the optimal architecture based on stakeholder requirements, roadmaps, capabilities, and sustainable governance.
  • Improved brand credibility, reduced expenses, and increased system performance by 25% by developing a brand new CRM strategy—as a value-focused enterprise architect—shifting the market focus and saving struggling portfolios and projects.
  • Executed a cost-saving overhaul for two energy and airport clients with assessment-based refining of app stacks. Optimized cost by 30% with recommendations for a cutting-edge cloud-first strategy, anchoring IT goals to tangible objectives.
  • Orchestrated a comprehensive maturity assessment for a high-profile retail client, resulting in a visionary multi-cloud operating model. Established a rigorous ARB for DevOps, underpinning progress with accurately defined KPIs.
  • Designed an enterprise architecture framework for a utility firm, integrating AI, ML, and DevSecOps merged strategically with a cloud-first approach—resulting in adaptive tech standards and granting continuous optimization and exceptional outcomes.
  • Pioneered significant cost reductions at a bank by refining app stacks with comprehensive maturity assessments, leading to strategic recommendations spanning legacy overhauls to Lean-Agile methodologies, ensuring optimized operational models.
  • Steered a comprehensive IT maturity evaluation for an outdoor media giant, boosting robust modernization efforts in sync with dynamic business requirements. Delivered an actionable blueprint, ensuring seamless management and cutting-edge integration.
  • Averted several tech vulnerabilities at a premier manufacturing firm by pinpointing and neutralizing imminent threats and setting up guiding security principles and guardrails to safeguard the company's sterling reputation and financial standing.
  • Conceived and executed a groundbreaking architectural design strategy for a government educational lending servicer. Aligned tech expertise with business vision, yielding unmatched alignment with stakeholder expectations and key business objectives.
  • Amplified strategic decision-making at a leading news media conglomerate by delivering global insights into the IT and data architecture landscape, equipping C-level executives with the clarity to gauge technology investments' business implications.
Focus areas: Mergers & Acquisitions (M&A), Enterprise Architecture, Data Strategy, Zero-based Budgeting, Enterprise Business Architecture, Management Consulting, Enterprise Software, Security, Database as a Service (DBaaS), Microsoft Azure

Director, Enterprise Data and Digital Transformation

2013 - 2015
Tata Consultancy Services
  • Transformed a pharmaceutical client's operations by employing a data-centric strategy and streamlining their application portfolio globally, delivering robust architectural business capability and systems frameworks with strategic data blueprints.
  • Elevated governance at a leading media entity by integrating maturity models with enterprise systems, architecture, and portfolios. Fostered collaboration that seamlessly aligned with the main company objectives and data-driven decision-making.
  • Drove a huge data center transformation at an insurance company, migrating critical applications to cloud-native platforms with strategic bespoke architecture recommendations to accelerate alignment with business objectives and enhance overall value.
  • Slashed downtime by 10%—fostering a more resilient and efficient infrastructure—after pioneering an innovative network maintenance automation at a leading media powerhouse, introducing a big data analytics prototype in the cloud.
  • Boosted ROI and a culture of excellence and control after transforming a retail leader's technology, data, and security landscape by reinforcing governance frameworks and implanting pivotal enterprise architecture standards.
  • Accelerated product delivery at a leading mortgage finance entity by seamlessly transitioning the development process from Waterfall to Agile and drastically reducing the time to market.
  • Undertook an accurate assessment of clients' data management capabilities using advanced governance models. Identified and bridged crucial gaps, leading to unparalleled improvements in data quality, consistency, and reliability.
  • Conducted a robust, metrics-driven evaluation across all data management areas, delivering actionable, detailed insights-driven maturity reports. Empowered clients with strategic recommendations, steering them toward data excellence.
  • Increased operational efficiency by 30% while streamlining processes for a 20% cost optimization by spearheading a transformational business process reengineering at a prominent reinsurer, tapping into cloud solutions.
  • Achieved a 20% uptick in operational efficiency and enhanced patient outcomes with substantial cost savings by leading a pivotal healthcare SAP partner initiative, revolutionizing hospital care with advanced data modeling and data lake strategies.
Focus areas: Mergers & Acquisitions (M&A), Enterprise Architecture, Strategy, Enterprise Business Architecture, Post-merger Integration, Management Consulting, Process Control, Data Architecture, System Integration, Database as a Service (DBaaS), Microsoft Azure

CTO, Database Marketing

2010 - 2012
Acxiom
  • Piloted the strategic orchestration of enterprise information and technical architecture for a prominent telecom entity, leading a 10-member team to consistently deliver projects valued at $1-3 million with a commanding P&L oversight of $10 million.
  • Secured a surge of 20% in profits and 150% in bonus payouts by revitalizing underperforming projects for the same telecom entity. Successfully navigated a 2-year project backlog to fruition in six months with a robust Agile approach.
  • Transformed the operational efficiency of a top recreational vehicle enterprise by establishing sophisticated analytics, data warehousing, MDM, and big data solutions, elevating the firm's capability to execute data-centric strategies accurately.
  • Achieved a 30% uptick in campaign ROI by directing a pioneering customer segmentation blueprint for a new marketing product. Reinvigorated client relationships by revolutionizing marketing product strategies and slashing operational costs by half.
  • Boosted customer engagement by 25% by pioneering a bespoke marketing automation platform for a healthcare client, enabling targeted communications and audience outreach.
  • Enhanced data quality by 40% by unifying diverse data streams into a singular, central marketing database for many clients. Overhauled the database architecture, boosting UI responsiveness by 50% and laying the groundwork for future scalability.
  • Augmented sales and client engagement by 20% with precision-targeted and personalized recommendations while leveraging a multi-channel data collection mechanism to reduce marketing expenses by 40%.
  • Established the company as a respected industry partner, showcasing a flawless 100% compliance track record. Implemented cutting-edge data security and privacy protocols, reinforcing client trust in our exceptional data handling standards.
  • Diminished data discrepancies by 30% by installing a robust data governance structure. Achieved an exceptional 99.9% data uptime through strategic BCP-DR initiatives, guaranteeing timely, uninterrupted access to critical data for clients.
  • Catalyzed a 25% spike in customer loyalty and a 30% leap in campaign ROI. Leveraged predictive analytics, groundbreaking customer segmentation, and custom-tailored messaging to drive unparalleled marketing successes.
Focus areas: R&D, Business Strategy, Marketing, Technical Research, Technology Solutions, Business Solutions

EDM and Information Architecture Manager

2008 - 2010
Accenture
  • Collaborated with elite clients and led comprehensive solution analyses. Identified core marketing database challenges to devise strategic solutions and spearheaded innovative and tailored architectural implementations with client-centric solutions.
  • Augmented marketing revenue by 10% via MDM and CRM rejuvenation with a user-friendly bespoke $2 million campaign data infrastructure, securing a 50% cost efficiency in customer contract fulfillment and advertising processes.
  • Cut costs by 25% by strategically refining development and operational frameworks, eliminating unnecessary business processes, and optimizing data utilization, resulting in an elevated overall solution efficacy.
  • Catalyzed a 25% revenue spike and pared costs by 10%, innovating an enterprise analytics data warehouse and cultivating niche opportunities for consumers and providers in direct-to-consumer and direct-to-provider marketing.
  • Reduced costs by 50% by executing in-depth engineering assessments and solution audits to reshape BI solutions, minimizing maintenance, incorporating cutting-edge automation, and leveraging actionable market analytics.
  • Increased profitability by 15% by deploying cutting-edge analytics solution blueprints for premier financial institutions—refining data-centric decision-making and strengthening risk oversight.
  • Strengthened collaborations and reclaimed 100,000+ annual work hours by championing an organizational overhaul for a government entity project, smoothly transitioning teams to cutting-edge modernization platforms.
  • Achieved smooth transitions and uncovered $50 million in cost savings by orchestrating complex M&A integrations for a leading telecom company—unifying system, technologies, platforms, business, and organizational strategies.
  • Drove a pivotal ERP launch for a Fortune 500 company, amplifying operational agility, streamlining processes, and realizing $10+ million in tangible savings.
  • Boosted production efficiency by 30% and reduced time-to-market by 20% by pioneering a manufacturer's application and data modernization initiative, harnessing IoT and automation to solidify market leadership and nurture forward-thinking innovations.
Focus areas: Database Management, Data Modeling, Data Monetization, Service Blueprints

Senior Developer | Program and Engagement Manager | Client Partner

1995 - 2007
Atos
  • Increased data retrieval rates by 35%, reduced data redundancy by 25%, and optimized operations for enhanced cost efficiency after pioneering a cutting-edge telecom data warehouse for aerial communications valued at millions.
  • Diminished costs by 15% after directing the rapid deployment of TIBCO EAI at GE Small Business and Real Estate while successfully managing the outsourcing transition. Concluded the initiative in three months.
  • Enhanced load speeds by 80% and doubled savings via improved capacity forecasting by overhauling Capital One Auto Finance's ETL process from DTS to Ab Initio and leading integrations for emerging acquisitions.
  • Augmented profits by 25% by revamping data practices, fortifying data hygiene, and eradicating discrepancies at LabCorp and various healthcare entities.
  • Executed PeopleSoft and Oracle applications and reporting at Allied Van Lines, Sony, and Encad. Drove Oracle application implementations and bespoke adjustments for Electronic Arts, Six Flags Over Texas, and Primeco.
  • Conducted thorough system evaluations at Alcon and Eli Lilly, focusing on regulatory compliance. Identified areas for improvement, ensured regulatory harmony, and avoided a potential plant shutdown through effective project leadership.
  • Reduced support costs by 50% and improved IT stewardship, infrastructure robustness, and capacity forecasting after instituting an integrated support model for EAI webMethods and Oracle at GE Power & Energy.
  • Achieved a 90% user approval rate after launching new features for Oracle's energy product each quarter, catering to financial analysis and regulatory reporting needs.
  • Boosted data warehouse efficacy by 20% and reduced expenses at Morgan Stanley's Saxon Mortgage division through a strategic shift from Fiserv data in Oracle to SQL Server.
  • Realized a 20% uptick in dashboard utility and superior data reachability by innovating Santander Consumer USA's data warehouse framework.
Focus areas: Program Management, Project Management, Portfolio Analysis

Senior Software Engineer

1992 - 1995
Nucleus Software Exports
  • Elevated operational efficiency in line with Citibank's directives by developing Citibank's credit card, retail, and branch banking software.
  • Streamlined credit card processes—from user application to transaction—ensuring a seamless customer experience.
  • Engaged closely with users during system design, crafting data flow diagrams and entity relationship models to strengthen architectural robustness.
  • Boosted software reliability and user trust by undertaking rigorous testing and quality assurance.
  • Pioneered Citibank India's international dollar credit card application, broadening the product spectrum.
  • Enhanced decision-making through enriched insights by devising data solutions tailored to operational reporting and analytics.
  • Augmented service versatility by contributing to the rollout of banking modules such as savings management and deposit processing.
  • Ensured seamless integration into existing systems by steering the design of critical financial modules, particularly the general ledger.
Focus areas: Programming, Business Systems Analysis, Systems Analysis, Data Analysis, Systems Engineering, Finance, Financial UX, Performance Improvement, Asia-Pacific (APAC)

Education

2021 - 2022

Postgraduate Program in Artificial Intelligence for Leaders

McCombs School of Business - Austin, TX, USA

1998 - 1999

Master’s Degree in Business Administration (MBA)

Trinity College and University - Dover, DE, USA

1990 - 1992

Master's Degree in Mathematics and Computer Science

Madras Christian College - Chennai, India

Certifications

DECEMBER 2020 - PRESENT

LeanIX Certified Business Transformation Management Partner

LeanIX

JULY 2020 - PRESENT

Microsoft Certified: Azure Solutions Architect Expert

Microsoft

JANUARY 2019 - PRESENT

Scaled Professional Scrum (SPS)

Scrum.org

DECEMBER 2018 - PRESENT

Professional Scrum Product Owner (PSPO)

Scrum.org

Skills

Finance

Mergers & Acquisitions (M&A), Portfolio Analysis, Zero-based Budgeting, Data Analysis, Cost Management, Cloud Financial Management

Industry Expertise

Architecture

Geographic Expertise

Asia-Pacific (APAC)

Other

Business & Digital Transformation, Enterprise Architecture, Business Architecture, Business Cases, Strategy, Technology Strategy & Architecture, Data Architecture, Data Analytics, Business Process Improvement (BPI), Data Strategy, Supply Chain, Data Quality Management, Business Strategy, SaaS, Performance Improvement, Post-merger Integration, Program Management, Management Consulting, Business, Data Science, Artificial Intelligence (AI), Cybersecurity, Digital Transformation Program Management, Technical Program Management, TOGAF, Business Process Refinement, Enterprise Software, Database as a Service (DBaaS), Leadership, Business Technology, Technology Trends, Database Management, Business Process Optimization, Business Process Re-engineering, Business Modeling, Business Model Strategy, R&D, Microsoft Azure, Statistical Modeling, Applied Mathematics, Machine Learning, Artificial Intelligence as a Service (AIaaS), Agile Transformation, Digital Strategy, Scaled Agile Framework (SAFe), Certified Scrum Product Owner (CSPO), Product Management, IT Product Management, Data, Cloud Computing, System Integration, Product Vision, AI Design, Growth Marketing, Artificial Neural Networks (ANN), Demand Management, Inventory Management, Data Management, Business Process Flow (BPF), Business Process Analysis, Business Process Modeling, Business Process Flow Diagrams, Process Transformation, Roadmaps, Business Model Canvas, Business Systems, Programming, Business Systems Analysis, Systems Analysis, Systems Engineering, Finance, Financial UX, Marketing, Enterprise Business Architecture, Process Control, Security, Technical Research, Technology Solutions, Business Solutions, Data Modeling, Data Monetization, Service Blueprints, Project Management, Stakeholder Management, Enterprise SaaS, Platform as a Service (PaaS), Enterprise Security, Governance, IT Governance, Innovation, Process Innovation, Operational Excellence

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