Jordan Kennedy, MBA
Verified Expert in Management Consulting
Growth Expert
Denver, CO, United States
Toptal member since August 29, 2022
Jordan is an operations and business strategy consultant with 10+ years of experience leading teams to drive operational excellence. As Chief Operating Officer, he has successfully implemented process re-engineering, change management, and Lean principles. With a Lean Six Sigma Green Belt, an MBA, and an RN background, Jordan combines business and medical acumen. He has also consulted for mental health facilities in Colorado, helping improve operational efficiency and patient care.
Career Highlights
Education Highlights
Certification Highlights
Case Studies
Admission Process Flow
Data Centralization and Visualization of a Multinational Rehab Facility
Data Aggregation and Visualization Leading to Organizational Change
Expertise
- Business Analysis
- Business Development
- Business Process Optimization
- Business Strategy
- Change Management
- Operations Management
- P&L Forecasting
- Process Mapping
Work Experience
Healthcare Strategy Consultant
Peaks Recovery Centers
- Reduced nursing staff turnover by 30% through leadership development, process improvements, and workforce retention strategies.
- Led strategic initiatives to enhance operational efficiency, optimizing workflows and resource allocation within the nursing and medical teams.
- Spearheaded the integration of the behavioral health team under the medical department, improving interdisciplinary collaboration and patient care outcomes.
- Developed and implemented policies and procedures in collaboration with the Medical Director, aligning medical and operational functions with industry best practices.
- Designed and executed strategic care models to ensure compliance with healthcare regulations while maintaining high standards of patient safety and service delivery.
COO
Phuket Island Rehab
- Achieved positive cash flow within four months of opening.
- Managed budgets and financial planning models to optimize resource allocation and ensured the financial health of the organization.
- Developed and implemented an operational framework that supported sustainable growth and scalability, including CRM, automation, and tech stack.
- Ensured strict compliance with healthcare regulations and standards to maintain exceptional levels of patient care and service.
Regional Operations Manager (APAC)
Axios International Consultants Limited
- Improved business performance and operational efficiency through organizational change management while increasing revenue by 25%.
- Managed external stakeholder relationships across APAC at the C-suite and general manager level and generated new business with multiple pharma companies in Asia.
- Led a multicultural team of 20+ employees across seven countries in APAC to surpass yearly performance goals while reducing turnover by 10%.
- Maintained a quality management system and obtained ISO 9001:2015 and 20017:2011 status for the Thailand office.
- Oversaw the Asia P&L and budget and led the creation of the yearly regional growth strategy.
- Launched the company's first patient access program in Vietnam.
- Launched Thailand's first digital adherence program, which decreased patient enrollment time by 40%.
- Negotiated multiple contract renewals, which extended regional business for an additional three years.
Head of Strategy and Planning
The Cabin Addiction Services
- Reduced OPEX by 25% through process re-engineering, implementing Lean principles, and company-wide continuous improvement.
- Analyzed monthly financial reports and forecasts and used the information to provide strategic recommendations to the board of directors. Managed an annual operating budget of $10 million.
- Cut monthly reporting time by 75% by creating a centralized, automated KPI reporting solution and dashboard in Excel and Google Data Studio for the entire business based on multiple databases.
- Led a change management initiative that improved the overall sales team conversion rate from 10% to 16% over 16 months through process re-engineering, organizational change, and performance management.
- Created and pitched investment decks to potential outside investors and was the point of contact for all due diligence activities.
Business Development Manager
Cabin Addiction Services Group
- Increased overall B2B referrals by 30% year-on-year by creating innovative affinity partnership opportunities with referring practitioners within Asia.
- Identified an untapped industry in Australia in need of our services and co-created a tailored marketing campaign to build brand awareness and generate new admissions.
- Created a new customer engagement strategy that resulted in a 70% increase in referrals per partner.
- Assisted the sales team in closing sales and had a personal conversion rate of 20% vs. the team rate of 10%.
- Developed new curriculum materials to be used in multiple addiction recovery programs.
Founder
Galanta Solar
- Identified an unmet niche need for native-English-speaking lead generators and created a company to meet that need.
- Hired, managed, coached, and motivated a remote team of high-performing telemarketers located around the globe.
- Promoted and launched our lead generation services in three states in the United States.
- Operated the business profitably until solar energy was no longer heavily subsidized.
- Developed call and objection scripts that addressed many of the issues routinely faced by telemarketers, resulting in an average call-to-qualified lead conversion rate of 5%.
Paramedic
Greater Amsterdam Volunteer Ambulance Company
- Leveraged comprehensive knowledge of emergency medicine to assess, treat, stabilize, and transport seriously ill or injured patients to area hospitals and trauma centers.
- Obtained certifications for specialty care transport and medication-facilitated intubation.
- Instructed new students and employees as part of the company preceptorship program.
- Achieved a 100% patient safety record over five years and received a certificate of recognition for providing high-quality patient care.
Education
Master's Degree in Master of Business Administration (MBA)
Western Governors University (WGU) - Salt Lake City, Utah, USA
Bachelor's Degree in Nursing
Capella University - Minneapolis, MN, USA
Associates Degree in Nursing
Fulton Montgomery Community College - Johnstown, NY, USA
Certifications
Lean Six Sigma Green Belt
Six Sigma Global Institute
Google Analytics Certification
Registered Nurse
New York State Education Department
Skills
Finance
Data Analysis, Forecasting, Financial Modeling, Market Research, Revenue & Expense Projections, Mergers & Acquisitions (M&A), P&L Forecasting, Profitability Analysis, Budgeting, Fundraising
Output Software
Microsoft Excel, Microsoft PowerPoint
Industry Expertise
Health & Wellness, Healthcare, Sales & Marketing
Data & Analysis Software
Financial Data
Other
Microsoft, Google, Organizational Design, Change Management, Data Analytics, Public Health, Process Mapping, Stakeholder Engagement, Business, Sales, Business Development, B2B Partnerships, Business Process Optimization, People Management, Marketing, Process Improvement, Organizational Change Management (OCM), Management Consulting, Business Analysis, Wellness, Business Strategy, Operations Management, Growth Strategy, Sales Operations, Operations, Organizational Transformation, Global Operations, Sales Strategy, Strategy, Competitive Analysis, Company Strategy, Excel 365, Business Consulting, Business Transformation, Continuous Improvement, Sales Funnel, Sales Management, Performance Improvement, Operational Excellence, Business Process Management (BPM), Business Process Flow (BPF), Business Operations, Agile Coaching, Organizational Strategy & Design, Digital Health, New Products, Product Design, Digital Marketing Strategy, Sales Effectiveness, B2B, Request for Proposal (RFP), Process Flows, HubSpot, Microsoft Visio, Finance, Human Resources (HR), Process Optimization, Research, Patient Services, Patient Care Coordination, Stakeholder Management, Investor Presentations, Investor Reporting, Business Planning, Business Setup, Consulting, Marketing Strategy, Sales & Channel Enablement, Manufacturing, Sales Commission Structure, Expansion Strategy, Tech Sales, Healthcare Sales, Startups, Growth Strategy Consultants, COO, Software Development, Financials, Go-to-market (GTM) Strategy, Trello, Slack, Google Analytics, Apple, Windows, Business Models, Logistics & Supply Chain, Compliance, E-learning, Financial Analysis, Startup Consulting, Systems, Policy, Turnaround Consultant, Lean, Six Sigma
How to Work with Toptal
Toptal matches you directly with global industry experts from our network in hours—not weeks or months.
Share your needs
Choose your talent
Start your risk-free talent trial
Top talent is in high demand.
Start hiring