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Kenton Hankins
Verified Expert in Management Consulting
Workshop Expert
Chicago, IL, United States
Toptal member since February 1, 2023
Bio
Kenton is a workshop master and an innovative digital leader with demonstrated success in creating digital offerings that improve efficiency and drive revenue growth. He is accomplished at rallying cross-functional teams around a shared vision to achieve ambitious goals using his mastery from running close to 100 workshops with five to 200+ people. For the past five years, Kenton has worked with the largest corporations accelerating their digital transformations through workshop facilitation.
Career Highlights
Digital Transformation Director
Pegasystems
Innovation Lead | Design
Pegasystems
Lead User Experience Architect
Pegasystems
Case Studies
Financial Services Client | $28.9 Million Saved over Three Years
Digital Transformation Program ManagementInnovationWorkshopsWorkshop Facilitation
US 2020 Census | $600 Million Saved
User Experience (UX)Digital TransformationCustomer Experience ManagementInnovation
Life Insurance New Claims Process | $29.6 Million per Year Savings
WorkshopsWorkshop FacilitationDigital TransformationDigital Transformation Program ManagementInnovation
Expertise
- Customer Experience (CX) Design
- Design
- Digital Transformation
- Digital Transformation Program Management
- Innovation
- User Experience (UX)
- Workshop Facilitation
- Workshops
Work Experience
Digital Transformation Director
2020 - 2023
Pegasystems
- Led 12+ successful digital transformation engagements across multiple verticals and business models, resulting in over $12 million in additional annual contract value for Pega.
- Spearheaded the design and execution of dozens of workshops to accelerate more than $10 million in digital transformation initiatives.
- Presented and refined transformation offerings to secure new engagements.
- Led the creation and delivery of strategic product assets for clients, including multi-year roadmaps, business value assessments, vision videos, and executive proposals.
- Developed innovation offerings, enabling a more than $50 million prospective pipeline.
Focus areas: Innovation, Digital Transformation, Digital Transformation Program Management, Design, Customer Experience, Workshops, Workshop Facilitation, Consulting
Innovation Lead | Design
2018 - 2020
Pegasystems
- Created the innovation and design sprint methodology used by Pega Catalyst.
- Provided strategic leadership to client stakeholders on using design thinking to foster innovation and drive digital initiatives.
- Built cutting-edge innovation methods such as Expected, Mash-up, and Ridiculous.
- Fostered the global alignment of design thinking activities amongst the client innovation team, UX Consulting, and Pega product resources.
- Collaborated with the VP of client innovation at Pega World in presenting the value of innovation sprints and led a design thinking activity comprised of 200+ personnel.
Focus areas: Design Thinking, Innovation, Workshops, Consulting
Lead User Experience Architect
2017 - 2018
Pegasystems
- Developed the UX strategic vision for a large enterprise program.
- Trained 30+ Pega developers in Pega basics and Pega UI.
- Created 10+ UX assets for global reuse, including the USDS Standards Toolkit for Pega.
- Managed eight professionals across five workstreams and ten members of a Scrum team.
Focus areas: Design Thinking, User Experience (UX), Customer Experience, Innovation, Consulting
Lead UX Designer
2014 - 2015
UPS
- Spearheaded user experience projects to drive improvements for the internal IT organization.
- Developed the UX process guide, UX artifacts for enterprise-wide usage, and the initial UX practice long-term strategy.
- Planned and led the initial UX design study, including creating prototypes, page specifications, and user interface guideline standards and conducting usability testing.
- Presented desktop and mobile designs to the executive leadership to obtain approvals for implementation by the project teams.
Focus areas: Design, User Experience (UX), Customer Experience Management, Customer Experience
User Experience Manager
2013 - 2014
User Euphoria
- Led the UX effort to redesign the client's B2B SAP Portal, resulting in an 11% increase in the annual revenue.
- Designed and built key high-fidelity prototypes that featured 40+ pages used by the client at a national tradeshow to educate customers.
- Wrote blog entries around user experience design principles in the SAP community network (SCN), gaining over 3,000 views.
- Educated client resources on user-centered design practices.
Focus areas: Design, User Experience (UX), SAP, Consulting
User Experience
2011 - 2013
Accenture
- Led the UX effort to transform the experience of a $750 million B2B eCommerce portal.
- Worked with stakeholders to define user requirements from user research analysis and created low-, medium-, and high-fidelity prototypes.
- Created revolutionary front-end development techniques for SAP Web Channel and SAP Netweaver Portal.
- Built proof of concept prototypes for desktop and mobile form factors.
- Conducted and led usability tests and made recommendations from usability test data analysis.
Focus areas: User Experience (UX), Design, Customer Experience, Consulting
Education
2006 - 2008
Master's Degree in Human Computer Interaction Design
Indiana University - Bloomington, IN, USA
2001 - 2005
Bachelor's Degree in Computer Science
Ball State University - Muncie, IN, USA
Certifications
SEPTEMBER 2015 - PRESENT
Certified UI Specialist
Pegasystems
AUGUST 2015 - PRESENT
Certified Customer Service Systems Architect
Pegasystems
JULY 2015 - PRESENT
Certified Senior System Architect
Pegasystems
Skills
Other
Innovation, Digital Transformation, Digital Transformation Program Management, Design, Customer Experience, Workshops, Workshop Facilitation, Customer Experience (CX) Design, User Experience (UX), Consulting, MURAL, Miro, HTML, Java, Pega, Customer Experience Management, Design Thinking, SAP
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