Kimberly Hall
Verified Expert in Management Consulting
Management Consulting Expert
Jackson, WY, United States
Toptal member since July 30, 2024
Kimberly is a senior business operations executive known for building and scaling world-class operations teams. With 20 years of experience, she has led complex business initiatives to drive growth, increase customer success, and accelerate impact. Kimberly optimizes operational efficiency through organizational design, processes, technology, and system management. She fosters cross-functional collaboration to drive KPIs and strategy initiatives, effective communication, and step-level change.
Career Highlights
Education Highlights
Certification Highlights
Case Studies
Go-to-market (GTM) Strategy and Organizational Design
Strategic Initiatives Development and Management
Operational Effectiveness and Operating Model
Expertise
- Business Operations
- Marketplaces
- Mentorship & Coaching
- Operating Models
- Organizational Design
- Process Design
- Sales Operations
- Strategic Initiatives
Work Experience
VP of Customer Operations
Toptal
- Implemented GTM strategies and revenue operations for seven new business lines within 12 months.
- Scaled two operations divisions by a factor of five, fostering the growth of high-performing operations leadership teams.
- Designed and built a new process and procedure system, ensuring a solid operational foundation for hypergrowth.
- Developed innovative operating frameworks, establishing systems and procedures that forged consensus and alignment between cross-functional teams and revenue objectives.
- Created and led business operations' objectives and key results (OKRs), key performance indicators (KPIs), and initiatives to fuel company growth and key business insights.
- Enhanced client experience through feedback loops and optimization between business analytics, product, and sales.
Education
Progress Toward a Master's Degree in Healthcare Innovation
Perelman School of Medicine at the University of Pennsylvania - Philadelphia, Pennsylvania, USA
Bachelor's Degree in Economics
Vanderbilt University - Nashville, Tennessee, USA
Certifications
Artificial Intelligence in Healthcare
MIT Sloan School of Management
Leading with Finance
Harvard Business School Online
The Business of Health Care
The Wharton School & Penn Medicine, University of Pennsylvania | via Coursera
Skills
Finance
Cost Management, Accounting, Cash Flow, Cash Management, Financial Reporting, Fundraising, Valuation
Industry Expertise
Healthcare, Capital Markets
Other
Google, Slack, Operations, Sales Operations, PMO, Business Operations, Sales Enablement, Customer Success, Leadership, Operations Management, Financial Performance, Objectives & Key Results (OKRs), Key Performance Indicators (KPIs), Organizational Design, Organizational Structure, Marketplace Platforms, Marketplaces, Operating Models, Go-to-market (GTM) Strategy, Mentorship & Coaching, Program Design, Strategic Initiatives, Initiatives Management, Operational Modeling, Process Design, Process Management, Sales Process Management, Operational Efficiency Improvement, Healthcare Software, Healthtech, Digital Health, Microsoft, Microsoft Teams, Economics, Behavioral Economics, Macroeconomic Forecasting, Supply & Demand, Revenue Strategy, Customer Service, Consumer Health, Healthcare IT, Healthcare Services, Public Health, Health Equity, Health Policy, Financial Analysis, Finance, Capital Allocation, Risk Management, Growth Strategy, Product Roadmaps, Partnerships, B2B Partnerships, Marketing, B2B, Fundraising Strategy, Sourcing, Costing, Artificial Intelligence (AI), Machine Learning
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