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Marita Castro
Verified Expert in Management Consulting
Finance Expert
Lima, Peru
Toptal member since July 20, 2022
Expertise
Bio
Marita is a senior executive with +11 years of experience in human resources and operations. She has led change management projects, impacting businesses in the financial, retail, manufacturing, and automotive sectors, and performed recruitment, selection, salary analysis, career path development, and work environment examination. Marita holds a bachelor's degree in services administration, an international MBA, and postgraduate studies in human management.
Career Highlights
Senior Change Management Consultant
Easy Training Choice
Change Management Chief Leader
El Pacifico Peruano Suiza Cia
Education Highlights
Master’s Degree
IE Business School
Case Studies
New Insurance Core System
AgileChange ManagementScrum
SAP Implementation in a Manufacturing Company
SAPChange Management
Change Management During the COVID-19 Pandemic
SAPChange ManagementMicrosoft Teams
Software Expertise
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Project
Other Expertise
- Change Management
- Human Resources (HR)
- Kanban
- Microsoft Teams
- Scrum
Work Experience
Senior Change Management Consultant
2020 - PRESENT
Easy Training Choice
- Implemented clients' change management initiatives in Chile and Peru.
- Led change management initiatives, including managing a team in implementing a program that involved upgrading to SAP S/4 HANA and implementing three complementary systems to improve Indumotora's Chile customer experience, impacting +300 people.
- Spearheaded the team and the change management initiatives of a new business unit in Fababella, Chile, with a particular focus on training in a project that involved the implementation of SAP S/4 HANA, which impacted +150 people.
- Ran the SAP S/4 HANA training program at the companies within the Falabella Group in Peru, impacting +700 people.
- Managed a consulting team in developing training materials for a project involving Oracle's implementation at Socofar Chile.
Focus areas: Change Management
Senior Change Management Consultant
2018 - 2019
Neoris
- Implemented and managed clients' cultural transformation initiatives to address resistance to change.
- Led a multidisciplinary and regional development team of e-learners in Salesforce, identifying the project's identity and needs to provide users with the proper learning.
- Managed the change management team in implementing SAP S/4 HANA as part of a program that involved three parallel projects that impacted +300 users. Informed and prepared everyone for the change.
- Developed the change management strategy, including the involvement, communication, and training plans, identifying the main concerns of those impacted, the best communication channels by audience, and training needs.
- Handled the pre-sale of cultural transformation projects globally, collaborated in the design of the solutions, and maintained a close relationship with the commercial team and the clients to develop the proposals according to each other's needs.
Focus areas: Change Management
Change Management Chief Leader
2015 - 2016
El Pacifico Peruano Suiza Cia
- Led the change management team in a multi-year transformation program of $60 million on business change processes' supported by a technological platform that involved +200 external partners, managers, and consultants using Agile Scrum methodology.
- Implemented the company's strategic change, prepared the employees and interested parties, and sought acceptance through communication, training, and maintaining compliance with the KPIs of each area.
- Created, managed, and planned training programs, face-to-face and virtual, for + 1,000 associates, obtaining an average of 87% satisfaction (top-two box).
Focus areas: Change Management
Change Management Training and Measurement Supervisor
2013 - 2015
El Pacifico Peruano Suiza Cia
- Identified audience knowledge gaps, impacts, and skills regarding changes in processes, business rules, and new software. Defined the training strategy, face-to-face or virtual, and all partners' responsibilities and efforts.
- Coached the trainers in training skills, implementing new processes, and using new software.
- Developed and managed the training strategy of +1,600 users in the new software and business processes, 597 face-to-face users both in Lima and in the provinces, and 1,003 users virtually.
- Designed and implement the support strategy for users to ensure the correct use of the software.
Focus areas: Change Management
Change Management Analyst
2013 - 2013
Accenture
- Assisted in implementing the strategic change in a client's company, ensuring that its employees and interested parties had the necessary materials and training at the agreed time.
- Collaborated in the training, design, and development of +100 materials for a client's implementation software, simulation of developed scenarios, evaluation strategy, and follow-up of its adoption, ensuring that users are prepared for the change.
- Identified the training and development needs derived from the standardization of processes in the areas of collection, commercial and post-sales support, achieving a training strategy that provides a complete vision to the impacted people.
Focus areas: Change Management
Consultant
2011 - 2013
BPC – Servicios Profesionales (Intratego Consulting)
- Analyzed, identified, and implemented talent management best practices in clients' companies so they could meet their strategic goals.
- Identified and developed career paths according to the customers' needs.
- Collaborated in implementing a promotion structure based on meritocracy, following the company's strategy, and analyzing the compensation based on the added value of each job function to the company.
Focus areas: Human Resources (HR)
Education
2017 - 2017
Master’s Degree in Business Administration (MBA)
IE Business School - Madrid, Spain
2012 - 2012
Diploma in Human Resources
Ricardo Palma University - Lima, Peru
2005 - 2011
Bachelor's Degree in Services Administration
University of Piura - Lima, Peru
Certifications
SEPTEMBER 2020 - PRESENT
Agile People HR
Agile People
JUNE 2019 - PRESENT
Management 3.0
UTEC – University of Engineering and Technology
Skills
Output Software
Microsoft Excel, Microsoft Project, Microsoft PowerPoint, Microsoft Word
Other
Change Management, People Management, Microsoft Teams, Business Cases, Business Administration, Process Flows, Process Mapping, Human Resources (HR), Agile Transformation, Management 3.0, Scrum, Kanban, Agile Software Development, Agile, SAP
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