Morné Wiggins, Management Consultant in Cape Town, Western Cape, South Africa
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Morné Wiggins

Management Consulting Expert

Cape Town, Western Cape, South Africa

Toptal member since August 6, 2019

Expertise
FintechBusiness ConsultantBusiness OperationsFundraisingCrowdfundingChief of Staff
Bio

Morné, a Fortune 500 transformation architect, has created $50+ million in documented value across 30+ enterprise projects. Specializing in digital acceleration for global pharmaceutical, fintech, and technology leaders, he has achieved significant operational improvements, revenue growth, and quality gains. His unique Organizational Assessment Framework identifies impactful leverage points that transform operations systematically, with recent engagements achieving 5x faster delivery velocity.

Case Studies

Expertise

  • Agile Transformation
  • Business Strategy
  • Change Leadership
  • Change Management
  • Chief of Staff
  • Chief Operations Officer (COO)
  • Leadership Development
  • Strategy

Work Experience

Digital Transformation Lead | Business Agility Strategist

2023 - 2023
Gartner
  • Led strategic planning workshops with 25+ senior leaders to align financial, customer, and process objectives across three business units, establishing clear OKRs and governance structures that enabled coordinated digital transformation initiatives.
  • Designed and delivered a leadership development program for executives, focusing on digital-first mindsets and adaptive leadership practices, with 90% of participants reporting improved confidence in leading transformation initiatives.
  • Established Lean-Agile Center of Excellence serving as a transformation hub for continuous improvement initiatives, documented best practices, and scaled successful pilots from 2 to 15 teams within 12 months.
  • Conducted a comprehensive organizational maturity assessment evaluating the current state across 40 dimensions, delivering an actionable transformation roadmap with quick wins, achieving a 35% cycle time reduction within 6 months.
Focus areas: Agile Transformation, Business Coaching, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Consulting

Digital Innovation Consultant | Chief of Staff - Digital Manufacturing

2022 - 2023
Pfizer
  • Drove digital manufacturing innovation across three R&D functions, supporting teams building AR/VR solutions and IoT sensor integration for real-time quality monitoring in pharmaceutical production.
  • Improved delivery predictability from 60% to 85% within two quarters by establishing cross-functional coordination and dependency management processes across eight product teams.
  • Accelerated emerging technology adoption from concept to production by 60%, launching four AR-guided assembly systems and predictive maintenance solutions that reduced equipment downtime by 45% and quality deviations by 70%.
  • Developed specialized training program for 20+ product managers and engineers on emerging tech product development, covering AI/AR/VR user experience principles and rapid prototyping methods for regulated environments.
  • Created an AI adoption roadmap identifying 12 high-impact use cases, with pilot implementations demonstrating 30% efficiency gains in tested processes.
Focus areas: Business Consulting, Agile Transformation, Consulting, Chief Operations Officer (COO), Change Management, Change Leadership, Leadership Development, Chief of Staff, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant

Organizational Effectiveness Consultant | Operations Transformation Lead

2022 - 2022
JLL Technologies
  • Transformed operational delivery across non-technology divisions serving 98,000 employees in 80 countries, introducing iterative workflows that reduced project implementation delays by 30% and improved customer satisfaction scores by 25%.
  • Led executive prioritization workshops analyzing $200+ million initiative portfolio to identify high-value opportunities and eliminate redundant projects, resulting in a clearer focus on the top 20% of initiatives driving 80% of business value.
  • Built sustainable transformation capability through targeted interventions at team, department, and executive levels, establishing feedback loops and continuous improvement practices that generated $12 million in operational savings.
Focus areas: Agile Transformation, Business Coaching, Business Consulting, Change Management, Change Leadership, Leadership Development, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Consulting

VP of Program

2019 - 2022
Tookitaki
  • Accelerated product delivery velocity by 40% and reduced customer-reported defects by 85% by implementing a product operating model, transforming a 50-person engineering organization from project-based to autonomous value streams.
  • Scaled engineering capacity from 4 to 15 cross-functional teams while improving quality metrics by 300%, enabling successful launches of six AI-powered AML modules generating $15 million additional ARR at three of Asia's top 10 banks.
  • Built a high-performance culture, achieving a 4.3/5.0 employee engagement score (from a 3.1 baseline) through leadership development program, capability building, and establishing feedback loops between product, engineering, and customer success.
  • Drove strategic portfolio optimization, eliminating 30% low-value initiatives while aligning $15 million R&D investment with market opportunities, achieving a 60% increase in average contract value and a 90% client expansion rate within 18 months.
Focus areas: Agile Transformation, Product Management, Project Management, Leadership, Chief Operations Officer (COO), Business Strategy, Change Management, Change Leadership, Leadership Development, Strategy, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Consulting

Enterprise Transformation Lead | Lean Agile Coach

2019 - 2022
Tookitaki
  • Led an enterprise transformation project across product management, project and program office, engineering, and research teams, setting up scaling processes to support a 300% growth in team size in two years.
  • Coached, trained, and mentored the leadership team to support entry into several new markets and grew revenue by 300% in 18 months.
  • Provided thought leadership, strategic insight, and clear communication on the transformation strategy.
  • Trained leadership on Agile mindset and practices, portfolio management, and continuous delivery.
  • Coached and trained the product, project, research, and engineering teams.
  • Identified opportunities for continuous improvements and influenced change at all organizational levels.
  • Trained and mentored prospective and established Agile coaches.
Focus areas: Business Coaching, Executive Coaching, Agile Transformation, Digital Transformation, Business Transformation, Change Management, Change Leadership, Leadership Development, Strategy, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Consulting

Enterprise Agile Coach | Chief Technology Officer (CTO)

2019 - 2021
Stableton Financial Services
  • Led the implementation of Lean and Agile practices across the organization, streamlining processes and improving quality and speed of delivery by 200% within six months.
  • Established project management discipline and best practices.
  • Made key technology recommendations and drove decisions.
  • Recruited the engineering team and managed the development process.
  • Implemented Lean and Agile engineering, quality, and continuous delivery practices.
  • Coached leadership and engineering teams in Lean and Agile practices.
  • Implemented metrics and measures to provide direction on performance improvements.
  • Facilitated learning and development through individual and team coaching.
Focus areas: Agile, Product Management, Business Coaching, Change Management, Change Leadership, Leadership Development, Strategy, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Consulting

Enterprise Transformation Lead | Chief Operating Officer (COO)

2018 - 2019
Oradian
  • Implemented Lean and Agile practices and processes and helped the company scale its product and engineering teams by 200% within 12 months.
  • Built the teams and led the entry into six new global markets, growing revenue by 200% within 12 months.
  • Facilitated and developed strategic goals and implementation plans to support growth targets.
  • Translated strategic goals into quarterly priorities, objectives, and key results.
  • Provided thought leadership, ensuring the successful design and implementation of delivery strategies.
  • Defined and implemented mature business processes to support the organization's hypergrowth.
  • Developed a business improvement plan to achieve a mature, sustainable business.
Focus areas: Strategy, Agile Transformation, Business Transformation, Chief Operations Officer (COO), Business Strategy, Change Management, Change Leadership, Leadership Development, Chief of Staff, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Consulting

Program Manager

2013 - 2018
African Development Bank
  • Led the development of a social media and fintech platform for the African Development Bank.
  • Executed a successful pilot and raised $26 million in series A funding.
  • Worked actively on a four-year project covering 16 countries and 100+ resources.
Focus areas: Fundraising, Design, Strategy, Product Roadmaps

Founder | Partner

2007 - 2018
Cillion
  • Led projects driving diversity and inclusion that provided financial support, mentoring, and coaching services to 50 million women in Africa.
  • Implemented innovative technologies for hundreds of banks across five continents, providing financial services to approximately 100 million previously financially excluded individuals.
  • Raised $26 million for a single project supporting diversity and inclusion and financial services in developing markets in collaboration with the International Finance Corporation and the United Nations.
  • Led enterprise transformation projects for several Fortune 500 companies, achieving significant improvements in speed and quality of delivery, innovation, and market responsiveness.
  • Developed a culture that supported team engagement and high performance.
  • Recruited, managed, and retained top talent, ensuring the successful delivery of all projects.
  • Led the delivery of complex projects for enterprise clients and NGOs.
  • Collaborated with diverse, geographically dispersed, remote teams in 80 countries.
  • Built and launched enterprise, B2B, and B2C on-premise and cloud software products.
  • Provided specialist consulting in financial services, fintech, artificial intelligence, and machine learning.
Focus areas: Fintech, Business Consulting, Business Strategy, Change Leadership, Chief of Staff, Strategy

Co-founder | Chief Revenue Officer

2000 - 2004
3fifteen Technology Solutions Pty (Ltd)
  • Assisted with the development of the company value proposition and go-to-market strategy.
  • Closed several key deals and managed the resulting projects at the key startup phase of the business.
  • Served as part of the team that built the company from 20 employees to 300.
  • Participated in several fundraising rounds up to $10 million with a successful exit in 2004.
  • Managed the strategic relationship with Microsoft.
Focus areas: Startups, Business Strategy, Chief of Staff, Strategy, Consulting

Certifications

JUNE 2022 - PRESENT

ICAgile Certified Expert in Enterprise Coaching (ICE-EC)

ICAgile

AUGUST 2021 - PRESENT

ICAgile Certified Professional - Coaching Agile Transitions (ICP-CAT)

ICAgile

AUGUST 2021 - PRESENT

ICAgile Certified Professional - Agility in the Enterprise (ICP-ENT)

ICAgile

JULY 2021 - PRESENT

Certified SASM - SAFe Advanced Scrum Master

Scaled Agile, Inc.

APRIL 2021 - PRESENT

Certified SAFe DevOps Practitioner (SAFe SDP)

Scaled Agile, Inc.

JANUARY 2021 - PRESENT

Certified SAFe Lean Portfolio Management (SAFe LPM)

Scaled Agile, Inc.

OCTOBER 2020 - PRESENT

Scaled Agile Remote Trainer

Scaled Agile, Inc.

MAY 2020 - PRESENT

Certified SAFe Program Consultant

Scaled Agile, Inc.

Skills

Finance

Fundraising

Other

Agile Transformation, SaaS, Business Transformation, Fintech, Business Consulting, Product Management, Project Management, Business Coaching, Executive Coaching, Agile, Strategy, Chief of Staff, Consulting, Leadership Development, Change Leadership, Change Management, Business Strategy, Business Operations, Chief Operations Officer (COO), Operations, Management Consulting, Organizational Effectiveness, Product Roadmaps, Product Consultant, Enterprise, Enterprise SaaS, Software Design, Digital Transformation, Leadership, Design, Startups, Training, Target Operating Models, Organizational Design, Organizational Assessment, Process Improvement, Business Process Improvement (BPI), Organizational Change Management (OCM), Artificial Intelligence (AI)

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