Osman Nalbant
Verified Expert in Management Consulting
Growth Expert
Istanbul, Turkey
Toptal member since July 4, 2022
Osman re-engineered one of Turkey's largest retail chains in its industry by mining out the core value chain of the business. He achieved successful results through modeling companies/departments as production lines of information, service, or product flow for the highest output and financial success. Osman also has a multidisciplinary working habit and a continuous demand for learning to tackle new problems in new businesses, making him successful in diverse business sizes and environments.
Career Highlights
Education Highlights
Case Studies
Performance and Appraisal System Implementation Using MCDMM
Expertise
- Business Development
- Inventory Management
- Operational Efficiency Improvement
- Planning
- Productivity Improvement
- Reorganization
- Strategic Planning & Execution
- Strategy
Work Experience
Director of Business Development
Boutique Rugs
- Updated the general business workflow and addressed the value creation chain within the business for efficient business management.
- Managed Marketplace Accounts, including Amazon & Walmart, and led the migration from team-managed processes to AI-driven operations using tools like Cursor, Claude, Gemini Pro, AI-developed apps, AI-generated content, and AI audits.
- Designed a flow for the media content creation process for multiple brands and channels, including social media and marketplaces.
- Followed up on the collaborations of high-returning social media campaigns.
- Managed digital marketing temporarily and oversaw marketing channel performances.
Business Development Manager
Boutiquerugs
- Increased customer satisfaction by 10% by reorganizing the workflow and structure in the customer services department, reducing the average resolution time by 20% and the workforce by 40%.
- Initiated the inventory replenishment planning process and increased the inventory turnover.
- Boosted employee performance and satisfaction through the performance evaluation and appraisal project for customer service agents.
Risk Management Analyst
Trilogy
- Engaged in constructing the proctoring department and developing the process to handle over 10,000 sessions a year.
- Guided and designed a one-click software development project to handle risk checks of the applicants, a process previously done manually via five different systems.
- Contributed to developing a risk management analysis system for handling over 2,000 remote workers.
Founder
Picontshirt
- Founded the company as an entrepreneur and developed sales on online retail marketplaces.
- Launched a website for customized products where users can interactively design from their mobile browsers without the aid of an app.
- Moved the brand to the top of the sellers' list in its marketplace through marketing and customer service activities.
Strategic Planning and Business Development Manager
Kaynak Holding
- Conducted the acquisition analysis and due diligence of a €105 million mall belonging to the Metro Group.
- Developed the roadmap for investing in renewable energy production by initiating the site analysis in 11 regions of the country and aligning with Energy Market Regulatory Authority (EPDK) legislations.
- Performed the acquisition and development analysis of a €50 million dairy farm.
- Researched and conducted the financial investment analysis for an online marketplace in the local market.
Strategy Development and MIS Manager
NT Stores
- Reduced slow-moving goods from 70% to 10% and increased the inventory turnover from 1.3 to six per year by restructuring the inventory replenishment system.
- Increased the store count from 75 to 150 by reorganizing the company structure from independent stores to a centrally managed retail chain.
- Lowered security costs by 75% by changing the store security systems from electromagnetic to radiofrequency technology.
- Decreased the necessary workforce count by up to 60% after implementing the warehouse management system.
- Raised the average cash flow by 200% by implementing category management instead of procurement management and restructuring purchase agreements to create a win-win between the company and the supplier.
- Automated stock replenishment to manage over 10,000 SKUs across 150 stores through software developments, which prevented excess store inventory while enabling the best sellers to be distributed evenly.
- Implemented enterprise resource planning (ERP) software.
ERP Application Consultant
Surat Teknoloji
- Implemented an application update lifecycle, including tests and documentation for the ERP developed.
- Conducted software needs analyses for the development of enterprise resource planning tool for 30 customer companies of varying industries.
- Coordinated the development process between at least 20 software engineers, seven analysts, and 30 companies to align with company resources and customer requests.
Education
Master's Degree in Management
Istanbul University - Istanbul, Turkey
Bachelor's Degree in Industrial Engineering
Sabanci University - Istanbul, Turkey
Skills
Output Software
Microsoft PowerPoint, Microsoft Excel
Finance
Risk, Market Research, Due Diligence, Financial Reporting, Business Intelligence (BI), Accounting, Valuation, Private Equity
Other
Planning, Operational Efficiency Improvement, Reorganization, Strategy, Productivity Improvement, Strategic Planning, Business Development, Strategic Planning & Execution, Inventory Management, Inventory, Remote Work, Business Strategy, Enterprise Resource Planning (ERP), Change Management, Operations, Excel Expert, Reporting, Data Visualization, Google Workspace, Optimization, IT, New Business Development, Management, Project Lifecycle, Artificial Intelligence (AI), Financial Presentations, Claude, Dashboards, Analytics, Marketing, New Products, MIS Reporting, Hiring Process Development, Monitoring, Applicant Tracking Systems, Development, Financing, Product Sales, Investments, Acquisitions, Management Information Systems (MIS), Warehouse Management, Category Management, Consulting, Applications, Enterprise Software, Customer Success, Customer Service Support, QA Testing, Green Energy, Renewables, Energy Management, Finance, Performance, Analysis, Research, Objectives, Market Research & Analysis, Market Entry, Market Fit, Organizational Change Management (OCM), ERP Implementation, Software Implementation, Social Media Marketing (SMM), Customer Service, Visual Design, Amazon Marketplace, Marketplace Platforms
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