Scott Stark
Verified Expert in Management Consulting
Management Consulting Expert
Davidson, NC, United States
Toptal member since December 3, 2024
Scott is a strategic, results-oriented analytics leader with 15 years of experience using data to improve business performance. He has a unique blend of business strategy experience, technical expertise, and analytics horsepower. By quickly understanding a business's strategic and operational challenges and focusing analytics teams on the most valuable outcomes, Scott helps companies turn data assets into actionable insights.
Career Highlights
Education Highlights
Case Studies
25% Boost in Sales Conversion KPIs for a 2-sided SaaS Marketplace
15-20% Market Share Growth Across Categories for a Fortune 500 Company
Accelerating Resolution of Costly Issues for a Fortune 500 Company
5x Time-to-value Through Streamlined Analytics Delivery
Expertise
- Agile Project Management
- Customer Segmentation
- Data Analysis
- Executive Reporting
- Management Consulting
- Predictive Analytics
- Product Analytics
- Stakeholder Management
Work Experience
Director, Business Analytics
Toptal, LLC
- Conducted in-depth analysis of product data to improve customer experience and optimize internal processes, boosting on-time availability from 56% to 92% and customer conversion rate from 45% to 58%.
- Reduced annual operating costs by 2% by leading the creation of financial allocation and staffing capacity frameworks and models for staffing optimization, talent segmentation, and customer segmentation.
- Leveraged Agile methodologies to improve the time-to-value of analytics projects by 2-5x.
- Led teams of business analysts, BI developers, and data engineers to deliver analysis and insights for multiple business functions, including sales, talent operations, finance, and people.
- Built trusted relationships with senior executives, improving the adoption of analytics solutions.
Principal Consultant
LeadingAgile
- Rebuilt sales pipeline management process to improve visibility and improve speed-to-close.
- Participated in the full sales process lifecycle for new clients, including prospecting, pre-sales research, sales calls, and contract development.
- Delivered consulting engagements for clients, focusing on enterprise-wide workflow management.
Director, Head of BI & Advanced Analytics
Weisiger Group
- Led the development of a centralized analytics platform that supported three business units, delivering actionable insights that improved service offerings and customer experiences.
- Managed $1.5 million in external spend on technology and consulting suppliers.
- Streamlined BI delivery by adopting an Agile process, improving analytics output by 5x.
Senior Manager, Intelligent Services
Trane Technologies
- Oversaw product analytics and data infrastructure for the Thermo King business unit's diagnostic software and commercial telematics software offerings. Developed product and business unit strategies and acted as BU representative on M&A deals.
- Launched a data service that cut 7-14 days from the product quality process, enhancing the customer experience and time-to-market.
- Improved data quality and availability from 25% to over 90%.
- Drove market-changing, analytics-driven diagnostic product innovation that reduced diagnosis time for a system-critical component from hours to seconds.
- Led a team of eight data scientists, product managers, and data engineers. Managed multiple external relationships that delivered software development and predictive analytics capabilities.
Manager, Strategy & Analytics
Trane Technologies
- Drove data-driven product strategy initiatives that led to dramatic increases in market share—52% to 60% in a North American product and 28% to 34% in an EMEA product.
- Partnered with the business unit president and senior leadership team to create a 3-year strategy for a $1 billion business unit.
- Improved decision-making by delivering high-impact insights and customer segmentations for product management teams, reducing market research costs by 40% while maintaining quality through in-sourcing.
- Produced strategic white papers for the board of directors in partnership with business line presidents.
Senior Manager, Advanced Analytics and Modeling
Ally
- Improved accuracy of deposit forecasting models by 20% through enhanced feature engineering.
- Created the company's first customer attrition model to predict churn and inform retention strategies.
- Managed government-mandated stress test process for forecasting models, ensuring approval by regulators.
Principal Consultant
Midtown Consulting Group
- Co-founded this management consulting firm with two other partners. Grew revenue from nothing to $2.5 million in 18 months, acting as the chief marketing officer.
- Led the integration of a newly acquired technology company for the services division of a Fortune 500 company. Conducted market-sizing to determine the total addressable market for the company's services and built financial models.
- Conducted a strategic market assessment for a new food traceability software solution for the services division of a Fortune 500 company. Identified market opportunity and recommended go-to-market strategy.
Market Information Manager
Bank of America
- Improved annual contribution margin by $50 million annually through pricing and capacity modeling.
- Promoted to lead a team of 5 after 12 months; rated in the top 10% of peers in every review cycle.
- Led review of software partners to integrate the latest optimization technology into the analytics process.
Manager, Business Strategy & Analytics
Ahold Delhaize
- Partnered with category manager and merchandising lead to develop a product recommendation engine that increased sales by $1 million annually in a single merchandising location.
- Developed a method for identifying optimal inventory at the store level, resulting in a 10% reduction in company-wide inventory.
- Partnered with regional VPs to build integrated reporting that was used to understand the performance of districts and individual store locations.
Education
Master of Science Degree in Analytics
North Carolina State University - Raleigh, NC, USA
Master's Degree in Business Administration (MBA)
University of North Carolina at Chapel Hill - Chapel Hill, NC, USA
Bachelor's Degree in Industrial Engineering
Georgia Institute of Technology - Atlanta, GA, USA
Skills
Finance
Data Analysis, Financial Modeling, Forecasting, Market Research, Total Addressable Market (TAM), Business Intelligence (BI), Mergers & Acquisitions (M&A), Pricing
Output Software
Google Sheets
Data & Analysis Software
SQL, Tableau, Financial Data, Salesforce
Industry Expertise
New Business Ventures, Venture Capital
Other
Excel 365, Customer Segmentation, Predictive Modeling, Predictive Analytics, Data Mining, Root-cause Analysis (RCA), Executive Reporting, Communication, Statistics, Statistical Modeling, Descriptive Statistics, Statistical Data Analysis, Statistical Analysis, People Management, Data, Ad-hoc Analysis, Analysis, Team Leadership, Stakeholder Management, Presentations, BI Reporting, Management Consulting, Market Sizing, Executive Presentations, Business Strategy, Customer Data, Storytelling, Best Practices, Reporting, Big Data, Time Series Forecasting, Product Analytics, Market Research & Analysis, Customer Analysis, Sales Analysis, Operations Analytics, Marketing Insights & Analytics, Operations Research, Management, Leadership, Process Design, Process Improvement, Manufacturing, Logistic Regression, Revenue Analysis, Sales Funnel, Data Architecture, Analytical Dashboards, Data Engineering, Dashboards, Board Presentations, Agile Project Management, Data Product Management, Data Entry Services, Strategy, Product Strategy, Business Unit Strategy, Strategic Enablement, Strategy Enablement, Strategic Planning, Initiative Management, Competitive Analysis, Data Strategy, Corporate Portfolio Strategy, Strategic Planning & Execution, Financials, Data Warehousing, Google Cloud Platform (GCP), Pitch Deck Consultant, Organizational Analysis, Change Management, Economics, Software Engineering, People Analytics, Marketing Analytics, Customer Support, Data Analytics, Capacity Planning, Workshop Facilitation, AWS DevOps, Database as a Service (DBaaS), Production & Quality, Data Quality Management, Data Quality Analysis, Interactive Dashboards, Financial Reporting Dashboards, Agile Workflow, Microsoft Power BI, Snowflake, Stress Testing, DevOps, Agile DevOps, Sales Process Management, Sales Pipeline Management, Sales Pipelines, Business Process Modeling, Project Management, IT Consulting, Competition Research, Benchmarking, Economic Analysis, Financial Analysis, Financial Data Analytics, Pricing Optimization, Mortgages, Regression, Market Basket Analysis, Value Proposition, Sales Commission Structure, Commission Planning
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