Turner Coggins
Verified Expert in Management Consulting
Change Management Expert
Washington, DC, United States
Toptal member since April 5, 2022
Turner is a career consultant with experience working for industry-leading consulting firms, PwC and Capco. Turner has demonstrated success within financial services, fintech, international development, and the public sector. He has served as a trusted advisor to multiple clients, spanning the federal government, large commercial banking institutions, and startups. Turner is a capable consultant with experience delivering results individually or managing cross-functional teams.
Career Highlights
Education Highlights
Certification Highlights
Case Studies
Payment Resiliency Application Build
International Marketing Strategy
Expertise
- Change Management
- IT Project Management
- Process Improvement
- Product Management
- Project Management
- Project Management Professional (PMP)
- Startup Consulting
- Strategy
Work Experience
Program Manager
Capco
- Acted as a program manager for delivering a complex large-scale payments resiliency program. The program was commissioned to reduce banking clients' payment risk profiles. Program completion absolved four major risk findings by internal audit.
- Led a project team of five members, maintained the project plan, drafted weekly status reports, and presented semi-monthly updates to executives. Served as a project delivery manager to build a multimillion-dollar payment application.
- Managed reporting and budget for 11 agile projects commissioned to improve UI/UX of the website. Negotiated funding between projects as priorities shifted. Acted as an IT program manager for the modernization of a customer-facing website.
- Served as a site project manager for a large-scale risk project. Delivered training to onboarded staff, discussing project expectations and company policies. Monitored analyst performance against project goals and offered coaching when necessary.
Senior Consultant
PwC
- Acted as a budget coordinator for a multimillion-dollar budget funded by USAID, OGAC, and DOS. Presented the fiscal year spending plan, created procurement memos, performed contract modifications, and submitted the EGov CPIC pre-select form.
- Published a cloud integration assessment identifying the challenges and benefits of transitioning infrastructure to the cloud. The assessment included an overview of available options, cost analysis, security evaluation, and recommendation.
- Analyzed team practices and identified systemic ways to improve output in response to governmental regulations.
Senior Strategy Consultant
North Highland
- Managed the development of a system enhancement strategy for an application within Citibank’s Dispute Advisory Group. Analyzed team practices and identified systemic ways to improve output in response to FINRA regulations.
- Oversaw the enhancements of Citibank's business requirements based on stakeholder interviews. Implemented a process optimization strategy and published future state process flows for the bank.
- Led the workstream for process optimization, standardization, and documentation of operating procedures across the regional financial management offices of the Florida Department of Transportation.
Experienced Associate
PwC
- Served as a change management specialist on behalf of the SBA to assist in transitioning a $24 billion portfolio from Bank of New York Mellon to Wells Fargo Bank. Documented processes and procedures and facilitated meetings to transfer knowledge.
- Improved USDOT transportation claims processing by leading client interviews and status meetings to identify functional deficiencies within USDOT processes. Process redesign generated a 15% increase in claims processing efficiency.
- Implemented change management strategies for the Centers for Disease Control that emphasized stakeholder training, collaboration, and communication across the organization.
Education
Master's Degree in Business Administration (MBA)
Emory University - Atlanta, GA
Bachelor's Degree in Finance
Morehouse College - Atlanta, GA
Certifications
Certified ScrumMaster (CSM)
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Finance
Financial Management, Market Research, Financial Modeling, Risk Models
Output Software
Jira
Industry Expertise
Government, Financial Services, State Government
Other
Finance, Business Management, Strategy, Product Management, Agile Product Management, Project Management, IT Project Management, Program Management, Change Management, System Implementation, Process Improvement, Scrum, Scrum Master, Agile, Microsoft, Certified ScrumMaster (CSM), Business Plan Consulting, Fintech, Business Process Improvement (BPI), Federal Contracting, Government Contracting, Budget Management, Project Budget Management, Process Flows, Business Strategy, SaaS, Operations, Project Management Professional (PMP), Implementation Project Management, Management Consulting, Project Leadership, Post-merger Integration, PMI, Business Models, Stakeholder Interviews, Growth Strategy, Economics, Startup Consulting, Social Impact, PeopleSoft, Public Sector, International Development & Economics, Marketing Strategy, International Commerce, Scaling, Process Mapping, Testing, User Acceptance Testing (UAT), Risk & Compliance, eCommerce Design, Federal Proposals, Local & Municipal Government, Business Requirements, Functional Requirements, Market Research & Analysis, Product Strategy, Generative Pre-trained Transformers (GPT), Consumer Packaged Goods (CPG), Advertising, COO, Cloud, Payment Gateways, Public Health, Cloud Migration, Budget Modeling, FINRA, Monday.com
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