Abdul Ibiyeye, Product Manager in New York, NY, United States
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Abdul Ibiyeye

Verified Expert  in Product Management

Product Manager

New York, NY, United States

Toptal member since August 28, 2024

Bio

Abdul is a seasoned digital product owner and manager with extensive experience at top-tier firms. He has experience leading the launch of innovative digital products, driving significant improvements in user acquisition, engagement, and customer satisfaction. An expert in Agile methodologies, strategic roadmap development and delivery, and cross-functional team leadership, Abdul has a proven ability to enhance operational efficiency and deliver business value in complex environments.

Expertise

  • Agile
  • Agile Business Analysis
  • Agile Delivery
  • Agile Product Management
  • Software Development Lifecycle (SDLC)
  • Team Leadership
  • UX Design
  • Value Analysis

Work Experience

Agile Product Manager

2022 - 2024
Metasys
  • Led the launch of groundbreaking digital financial products, expanding the user base by over 400,000 clients and driving a 20% increase in customer acquisition and a 30% rise in digital engagement across B2B and B2C markets.
  • Translated long-term strategic objectives into quarterly product features, ensuring alignment with business goals. Collaborated with system architects during program increment (PI) planning to eliminate dependencies and streamline processes.
  • Broke down refined features into detailed user stories with clear acceptance criteria, guiding multiple scrum teams from execution through deployment. Partnered with marketing to ensure a seamless go-to-market strategy.

Digital Product Owner/Manager

2021 - 2022
American Express
  • Managed the development and launch of a web portal for over one million business checking clients, reducing application processing time by 40% and enhancing customer satisfaction by 25%.
  • Led the creation and continuous refinement of a comprehensive product roadmap, regularly incorporating feedback from key stakeholders to maintain alignment with the company’s strategic vision and to allow timely pivots.
  • Applied Agile methodology techniques such as backlog grooming and sprint planning to prioritize high-impact features, resulting in a 25% increase in developer productivity and a 15% reduction in time-to-market.

Digital Product Manager

2021 - 2021
Hitachi Solutions
  • Established a product roadmap that integrated user feedback and competitive analysis, guiding informed decisions on feature development and delivery timelines.
  • Utilized Weighted Shortest Job First (WSJF) prioritization to maximize ROI on development efforts, leading to a 10% cost reduction and a 15% increase in client satisfaction.
  • Developed a trade processing platform for a global client base of 250,000 users, improving transaction processing speed by 35% and reducing error rates by 20%.
  • Created a product roadmap that detailed the end-to-end testing (E2E) value chain delivery.

Digital Product Owner

2021 - 2021
CVS Pharmacy
  • Directed two scrum teams in developing a subscription platform for over 200,000 users, leading to a 14% increase in customer retention and a 20% growth in subscription revenue.
  • Employed the MoSCoW method to prioritize backlog items, ensuring the development of critical features first, which improved delivery timelines by 15% and reduced project costs by 10%.
  • Developed a flexible product roadmap that adapted to evolving customer needs and market trends, keeping the product competitive and relevant.

Digital Product Owner

2017 - 2018
FedEx
  • Led the development of a mobile platform serving five million U.S. customers, increasing user adoption by 9% and reducing customer service inquiries by 15%.
  • Managed the product roadmap with an emphasis on iterative development, enabling rapid deployment of new features and adjustments based on user feedback.
  • Used the Eisenhower Matrix to prioritize features, focusing on tasks that aligned with business goals, resulting in a 15% improvement in delivery efficiency and a 10% increase in customer satisfaction.

Product Consultant

2017 - 2017
Express Scripts
  • Led the data migration project for the merger with Cigna, ensuring a smooth transition for over one million users by reducing migration time by 25% and achieving a 99.9% data accuracy rate.
  • Applied MoSCoW prioritization to manage migration tasks, minimizing risks and ensuring critical data was prioritized.
  • Developed a detailed roadmap for the migration process, aligning with technical constraints and business timelines, ensuring all stakeholders were informed and aligned.

Digital Product Owner

2014 - 2016
Wells Fargo
  • Directed the digital transformation of legacy applications for the wholesale commercial banking unit, benefiting over one million users by enhancing processing speed by 40% and reducing operational costs by 15%.
  • Employed value vs. effort prioritization to focus on high-impact features, driving significant improvements in speed and cost efficiency.
  • Developed a multi-phase product roadmap that guided the transformation process, provided clear milestones, and ensured the project stayed on track and met key objectives.

Senior Business Analyst

2013 - 2014
First Data
  • Led the development of a New York tax payment platform handling over 100,000 transactions daily, boosting transaction processing capacity by 60% and reducing errors by 20%.
  • Facilitated the creation of a product roadmap that guided the project from inception to delivery, ensuring clear communication and alignment across teams.
  • Utilized the Eisenhower Matrix to prioritize requirements, focusing on critical features that aligned with business goals.

Project History

Fidelity Information Services (FIS) APIs Transformation

Led the overhaul of APIs for five million customers, transitioning from XML to OpenAPI. Improved banking functions, including account opening, deposits, and closure using microservices and REST, cutting response times by 50% and downtime by 30%.

Led a comprehensive overhaul of core APIs serving over one million customers, transitioning from legacy XML-based APIs to modern OpenAPI specifications. This initiative was pivotal in enhancing mission-critical banking functionalities, including account opening, deposits, and account closure. The transformation utilized advanced microservices architecture and RESTful design principles, incorporating Kubernetes for container orchestration and service discovery to optimize performance and scalability. Implemented API gateways and load balancing to ensure high availability and reliability.

Adopted OAuth 2.0 for secure authentication and authorization, integrated with distributed tracing tools like Jaeger for monitoring and debugging, and utilized rate limiting and caching strategies to enhance throughput and reduce latency. Achieved a 50% improvement in API response times through rigorous performance tuning and asynchronous processing and reduced system downtime by 30% with fault-tolerant design and automated failover mechanisms. The project also involved extensive unit and integration testing, leveraging CI/CD pipelines to streamline deployment processes and ensure continuous delivery of high-quality code.

Health Subscription Services

https://www.cvs.com/extracare/home/

Led multiple scrum teams from ideation through to product delivery and go-to-market (GTM) strategy.

A digital enhancement project for CVS CarePass, integrating COVID-19 test booking and result viewing into the CVS Pharmacy app.

I utilized React Native for cross-platform mobile development and Expo for rapid development and deployment. Implemented Node.js with Express.js for scalable back-end services and used AWS Lambda for serverless computing and AWS S3 for secure file storage. Employed GraphQL for flexible and efficient data querying, Redis for in-memory caching to reduce latency, and MongoDB for schema-less data management. Integrated RESTful APIs for seamless data exchange and WebSocket for real-time notifications. Leveraged Docker for containerization, Kubernetes for orchestration, and Jenkins for continuous integration and deployment (CI/CD). Incorporated Firebase for user authentication and Elasticsearch for powerful search capabilities. This initiative streamlined the testing process, enhanced user experience with seamless appointment scheduling and real-time result tracking, and improved overall accessibility and operational efficiency.

FedEx

https://play.google.com/store/apps/details?id=com.fedex.ida.android&hl=en_US

Led multiple scrum teams in enhancing the key features of the FedEx mobile app, steering the project from ideation to product delivery and go-to-market (GTM) launch.

Worked on continuously enhancing the FedEx mobile app, used by millions globally, offering a range of capabilities to enhance user experience and streamline package management. Users can track shipments in real-time, with updates on package location and estimated delivery times. The app allows users to create, schedule, and manage shipments, including generating shipping labels, requesting pickups, and managing delivery options.

Push notifications provide timely updates on delivery status, estimated delivery windows, and proof of delivery. The FedEx Delivery Manager feature lets users customize delivery preferences, such as holding packages at a FedEx location, redirecting to another address, or requesting vacation holds. The app’s document scanning feature lets users scan and upload essential shipping documents from their mobile devices.

The app offers quick shipping rate quotes, locator services to find nearby FedEx locations, and in-app customer support via FAQs, live chat, or direct calls to FedEx. Secure mobile payment options allow users to pay for shipping services using their preferred method.

Education

2009 - 2011

Master's Degree in Business Administration (MBA)

Ashland University - Columbus, Ohio, USA

Certifications

FEBRUARY 2019 - DECEMBER 2021

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

OCTOBER 2018 - MARCH 2020

Certified Scaled Agile 4

SAFe

APRIL 2018 - MARCH 2021

Project Management Professional (PMP)

Project Management Institute (PMI)

MARCH 2017 - AUGUST 2019

Certified Business Analysis Professional (CBAP)

International Institute of Business Analysis

Skills

Tools

Jira, Confluence, Slack, Rally, VersionOne

Paradigms

Agile Product Management, Agile, Agile Business Analysis, Azure DevOps, Microservices Architecture

Platforms

Monday.com

Other

Value Analysis, Team Leadership, Feature Prioritization, Agile Delivery, IT Project Management, Project Management, Software Deployment, Software Development Lifecycle (SDLC), Business Analysis, UX Design, Accounting, iOS, Android, Mergers & Acquisitions (M&A), Data Migration, Databases, Oracle, Mobile Banking, Online Banking, Business Cases, Teams, Security, Backlog Management, Sprint Planning, RESTful Development, OpenAPI, CI/CD Pipelines, Performance Optimization, Fault Tolerance

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