Arkapravo Chakraborty
Verified Expert in Product Management
Product Manager
Bengaluru, Karnataka, India
Toptal member since July 14, 2020
Arka has 13+ years of product management experience working with Fortune 500s and startups, including Informatica, British Telecom, Sungard, and Accenture. He successfully oversaw global product launches, led 1 to 100 efforts, and managed portfolios of $X million ARR while working with global teams. Thanks to his MBA and his hands-on skills in product management, marketing, go-to-market, and lean startup development, Arka excels at building and launching new product categories in the market.
Project Highlights
Expertise
- B2B Product Management
- Enterprise SaaS
- Machine Learning
- Product Growth
- Product Management
- Product Marketing
- Product Roadmaps
- Product Strategy
Work Experience
Principal Product Manager
Informatica
- Led a 1 to 100 effort for Informatica's ELT, leveraging advanced pushdown in the cloud ecosystem (AWS, Azure, and GCP) with a global team of 30 engineers, QAs, architects, UX designers, and marketers.
- Scaled this service from 0 to 7 trillion rows processed per month.
- Defined the product strategy, product-market alignment, roadmap, competitive analysis, and GTM planning, pricing, and packaging by working with the VP and GM of the business and internal cross-functional teams.
- Contributed as a key evangelist of Informatica's ELT, promoting value propositions through blogs, internal and external webinars, customer and prospect pitches, and industry events.
- Won Informatica's hackathon competing against 400 global teams and 1,000 participants by conceptualizing Autonomous Data Heal, which was considered for funding from the executive management.
Founder | Author
The Product Hub Newsletter
- Founded The Product Hub Newsletter that covers different topics related to product management, marketing, and growth.
- Grew the subscription base from 0 to over 100, with daily active users of over 250 within a couple of months of the launch.
- Wrote articles for the newsletter sponsored by The Boring News Co.
Senior Product Manager | Product Marketing Manager
Cast
- Led the consumption portfolio consisting of three market-leading products with $40 million annual revenue and 400+ customers. Collaborated with a team of engineers, QAs, tech architects, UX/UI designers, and product marketers across the globe.
- Oversaw a brand-new product launch globally, ensuring product inclusion in Gartner Magic Quadrant and Forrester Wave.
- Decommissioned a legacy flagship product successfully, replacing it with a new portfolio across 400 customers globally. Ensured 100% customer retention, 47% increase in engagement, and 22% revenue growth—overall, €15.9 million in ARR.
- Managed the end-to-end product lifecycle from conceptualization to launch with the goal of consumerizing the product experience. Improved engagement and CSAT, gaining excellent product reviews—a 4.6 out of 5 customer rating at Gartner Peer Insights.
- Conceptualized and built a product analytics platform for all consumer-facing products to measure key success metrics—engagement, retention, and revenue—to promote product consumption and help the product discovery process.
- Acted as a key change agent during the organization's transformation initiative. Improved efficiency of product management and R&D function, enabling lean startup methodologies. Validated learning, build-measure-learn feedback loop, MVP, and pivot.
- Championed the messaging, positioning, differentiation, competitive analysis, GTM planning, and global campaigns by collaborating closely with the company's product marketing executive and CEO.
Product Manager
Accenture
- Bootstrapped an ML-powered analytics app offering in the people analytics space that caters to solving multiple problems in employee acquisition, retention, experience, and churn space, ensuring $12 million in bookings across the globe.
- Led analytics consulting projects for a US-based retail giant, helping improve customer satisfaction by 50%, increasing the team size from two to five, and improving the account's revenue.
- Built an employee-attrition predictor app using AI and ML (classification algorithm), securing more than $5 million in bookings across the globe. The app resulted in savings of 25% of hiring costs for enterprises.
Senior Engineer — Product Development
SunGard Availability Services
- Conceptualized and designed an application to measure the real-time customer sentiments of SunGard products using text analytics, helping a top mid-management team to proactively monitor customer sentiments about product offerings.
- Spearheaded, as a development lead, the conceptualization, design, and delivery of an innovative framework, resulting in a 25% reduction in development cycle time.
- Won a global hackathon by conceptualizing the redesign of the user experience of a classic enterprise application and was featured in Wall Street Journal Tech.
Software Engineer
BT Group
- Performed as part of BT's exchange planning product that had 10,000 users from 500+ telephone exchanges.
- Conceptualized, proposed, and implemented a product feature that improved the planning cycle time from four hours to 15 minutes, helping the team win £80,000 in funding from the client.
- Led an application portfolio rationalization project, helping the client shut down the legacy system and, in turn, save on the entire maintenance costs of the system.
- Owned the product design and acted as a SPOC for the product in BT's network planning operation during the London 2012 Olympic Games.
- Owned the development and delivery of features and post-production support in 32 consecutive product releases.
Project History
Informatica ELT
Led a 1 to 100 effort for Informatica's ELT, resulting in 7 trillion metered rows processed per month and $X revenue.
CAST Security
Led the design, development, and global product launch of CAST Security: a new product offering. The product secured its place in Gartner MQ and Forrester.
CAST Application Intelligence Platform
https://www.castsoftware.com/products/application-intelligence-platformManaged the end-to-end product life cycle—from conceptualization to launch—with the goal to consumerize the product experience—improving engagement/CSAT, and obtaining great product reviews (4.6 out of 5 customer rating in Gartner Peer Insights).
Employee Attrition Predictor
Conceptualized and built the attrition prediction app from scratch using AI/ML, securing 2 million+ revenue.
Contact Center Analytics
Led the design and development of contact-center analytics apps, enabling customers to streamline their contact center operations and optimize resource allocation.
BERT | Exchange Inventory Management Used in British Telecom
Led an application portfolio rationalization project, helping the client shut down the legacy system and in turn, save on the entire maintenance costs of the system.
I owned the development and delivery of features and post-production support in 32 consecutive product releases.
Sungard | Stream Transfer Agency
Won a global hackathon by conceptualizing the redesign of user experience of a classic enterprise application and was featured in WSJ Tech.
It provides 24/7 portal access for account holders, dealers, institutions, and interested parties as well as automated reconciliation, reporting, and exception management. In short, Transfer Agency offers a fully managed BPO solution to transfer agency companies who require security, flexibility, and real-time data.
Education
Master of Business Administration (MBA) Degree in Product Management, Strategy, Marketing, Analytics
Indian Institute of Management, Calcutta - Calcutta, India
Student Exchange in Global Leadership and Strategy
University of Washington, Fosters School of Business - Seattle, WA, United States
Master of Science Degree in Computer Science
Birla Institute of Technology and Science, Pilani - Pilani, India
Certifications
PMC Level I
Pragmatic Institute
Human Centered Design
Luma Institute
Skills
Tools
Jira, Confluence, Slack, Zoom
Paradigms
Agile, Agile Product Management, Scrum, Design Thinking, B2C
Platforms
Azure, Google Cloud Platform (GCP)
Other
Product Marketing, Product Roadmaps, Software Engineering, Software Architecture, Product Strategy, Global Product Management, Product Growth, Product Management, Agile Leadership, Enterprise, Strategy, Product Delivery, B2B Product Management, SQL, Business to Business (B2B), Go-to-market Strategy, Software as a Service (SaaS), Data Analysis, Product-market Fit, Enterprise SaaS, Lean Startups, Leadership, Growth Marketing, Growth, SaaS, Dashboards, Market Strategy and Research Product Manager, Wireframing, Marketing, Product Design, User Experience (UX), User Journeys, User Journey Maps, Pricing, Pricing Strategy, Machine Learning, Artificial Intelligence Product Manager, Artificial Intelligence (AI), Software Development, Java, Spring, Platform as a Service (PaaS), Cloud, Amazon Web Services (AWS), Snowflake, Databricks
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