Arkapravo Chakraborty, Product Manager in Bengaluru, Karnataka, India
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Arkapravo Chakraborty

Verified Expert  in Product Management

Product Manager

Location
Bengaluru, Karnataka, India
Toptal Member Since
July 14, 2020

Arka has 13+ years of product management experience working with Fortune 500s and startups, including Informatica, British Telecom, Sungard, and Accenture. He successfully oversaw global product launches, led 1 to 100 efforts, and managed portfolios of $X million ARR while working with global teams. Thanks to his MBA and his hands-on skills in product management, marketing, go-to-market, and lean startup development, Arka excels at building and launching new product categories in the market.

B2B Product ManagementProduct ManagementGlobal Product ManagementSoftware as a Service (SaaS)AgileJiraAgile Product ManagementSaaSMarket Strategy and Research Product ManagerCloudArtificial Intelligence Product ManagerArtificial Intelligence (AI)Google Cloud Platform (GCP)

Project Highlights

Informatica ELT
Led a 1 to 100 effort for Informatica's ELT, resulting in 7 trillion metered rows processed per month and $X revenue.
CAST Security
Led the design, development, and global product launch of CAST Security: a new product offering. The product secured its place in Gartner MQ and Forrester.
CAST Application Intelligence Platform
Managed the end-to-end product life cycle—from conceptualization to launch—with the goal to consumerize the product experience—improving engagement/CSAT, and obtaining great product reviews (4.6 out of 5 customer rating in Gartner Peer Insights).

Expertise

B2B Product ManagementEnterprise SaaSMachine LearningProduct GrowthProduct ManagementProduct MarketingProduct RoadmapsProduct Strategy

Work Experience

Principal Product Manager

2021 - PRESENT
Informatica
  • Led a 1 to 100 effort for Informatica's ELT, leveraging advanced pushdown in the cloud ecosystem (AWS, Azure, and GCP) with a global team of 30 engineers, QAs, architects, UX designers, and marketers.
  • Scaled this service from 0 to 7 trillion rows processed per month.
  • Defined the product strategy, product-market alignment, roadmap, competitive analysis, and GTM planning, pricing, and packaging by working with the VP and GM of the business and internal cross-functional teams.
  • Contributed as a key evangelist of Informatica's ELT, promoting value propositions through blogs, internal and external webinars, customer and prospect pitches, and industry events.
  • Won Informatica's hackathon competing against 400 global teams and 1,000 participants by conceptualizing Autonomous Data Heal, which was considered for funding from the executive management.

Founder | Author

2020 - PRESENT
The Product Hub Newsletter
  • Founded The Product Hub Newsletter that covers different topics related to product management, marketing, and growth.
  • Grew the subscription base from 0 to over 100, with daily active users of over 250 within a couple of months of the launch.
  • Wrote articles for the newsletter sponsored by The Boring News Co.

Senior Product Manager | Product Marketing Manager

2017 - PRESENT
Cast
  • Led the consumption portfolio consisting of three market-leading products with $40 million annual revenue and 400+ customers. Collaborated with a team of engineers, QAs, tech architects, UX/UI designers, and product marketers across the globe.
  • Oversaw a brand-new product launch globally, ensuring product inclusion in Gartner Magic Quadrant and Forrester Wave.
  • Decommissioned a legacy flagship product successfully, replacing it with a new portfolio across 400 customers globally. Ensured 100% customer retention, 47% increase in engagement, and 22% revenue growth—overall, €15.9 million in ARR.
  • Managed the end-to-end product lifecycle from conceptualization to launch with the goal of consumerizing the product experience. Improved engagement and CSAT, gaining excellent product reviews—a 4.6 out of 5 customer rating at Gartner Peer Insights.
  • Conceptualized and built a product analytics platform for all consumer-facing products to measure key success metrics—engagement, retention, and revenue—to promote product consumption and help the product discovery process.
  • Acted as a key change agent during the organization's transformation initiative. Improved efficiency of product management and R&D function, enabling lean startup methodologies. Validated learning, build-measure-learn feedback loop, MVP, and pivot.
  • Championed the messaging, positioning, differentiation, competitive analysis, GTM planning, and global campaigns by collaborating closely with the company's product marketing executive and CEO.

Product Manager

2016 - 2017
Accenture
  • Bootstrapped an ML-powered analytics app offering in the people analytics space that caters to solving multiple problems in employee acquisition, retention, experience, and churn space, ensuring $12 million in bookings across the globe.
  • Led analytics consulting projects for a US-based retail giant, helping improve customer satisfaction by 50%, increasing the team size from two to five, and improving the account's revenue.
  • Built an employee-attrition predictor app using AI and ML (classification algorithm), securing more than $5 million in bookings across the globe. The app resulted in savings of 25% of hiring costs for enterprises.

Senior Engineer — Product Development

2013 - 2015
SunGard Availability Services
  • Conceptualized and designed an application to measure the real-time customer sentiments of SunGard products using text analytics, helping a top mid-management team to proactively monitor customer sentiments about product offerings.
  • Spearheaded, as a development lead, the conceptualization, design, and delivery of an innovative framework, resulting in a 25% reduction in development cycle time.
  • Won a global hackathon by conceptualizing the redesign of the user experience of a classic enterprise application and was featured in Wall Street Journal Tech.

Software Engineer

2008 - 2012
BT Group
  • Performed as part of BT's exchange planning product that had 10,000 users from 500+ telephone exchanges.
  • Conceptualized, proposed, and implemented a product feature that improved the planning cycle time from four hours to 15 minutes, helping the team win £80,000 in funding from the client.
  • Led an application portfolio rationalization project, helping the client shut down the legacy system and, in turn, save on the entire maintenance costs of the system.
  • Owned the product design and acted as a SPOC for the product in BT's network planning operation during the London 2012 Olympic Games.
  • Owned the development and delivery of features and post-production support in 32 consecutive product releases.

Informatica ELT

Led a 1 to 100 effort for Informatica's ELT, resulting in 7 trillion metered rows processed per month and $X revenue.

ELT, which stands for Extract, Load, Transform, is another type of data integration process, similar to its counterpart ETL, which stands for Extract, Transform, Load. This process moves raw data from a source system to a destination resource, such as a data warehouse. While similar to ETL, ELT is a fundamentally different approach to data pre-processing which has only more recently gained adoption with the transition to cloud environments.

CAST Security

https://www.castsoftware.com/products/security-dashboard

Led the design, development, and global product launch of CAST Security: a new product offering. The product secured its place in Gartner MQ and Forrester.

CAST Security is the only solution available today that provides a single view across the entire application or business transaction, enabling development teams, architects, product owners, and management teams to design security in upfront and find the most dangerous software flaws.

CAST Application Intelligence Platform

https://www.castsoftware.com/products/application-intelligence-platform

Managed the end-to-end product life cycle—from conceptualization to launch—with the goal to consumerize the product experience—improving engagement/CSAT, and obtaining great product reviews (4.6 out of 5 customer rating in Gartner Peer Insights).

The CAST Application Intelligence Platform (CAST AIP) is used to scan applications for both code quality metrics and security violations. CAST AIP aggregates defects using a set of health factors to categorize findings.

Employee Attrition Predictor

Conceptualized and built the attrition prediction app from scratch using AI/ML, securing 2 million+ revenue.

I conceptualized the design and development of the attrition prediction app based on machine learning (ML) algorithms. The apps take into account various employee details (demographics, salary, performance, training needs, manager relationships, and more) and predicted the risk of attrition for an employee.

Contact Center Analytics

Led the design and development of contact-center analytics apps, enabling customers to streamline their contact center operations and optimize resource allocation.

The contact center analytics app connects with any CRM system and extracts the customer interaction information. Then the predictive analytics gives insights about the operational efficiencies, identifies bottlenecks, optimized resource allocation, and more.

BERT | Exchange Inventory Management Used in British Telecom

Led an application portfolio rationalization project, helping the client shut down the legacy system and in turn, save on the entire maintenance costs of the system.

BERT was used for exchange planning across all of British Telecom's telephone exchanges for network planning. BERT was a primary product used for network planning in the London Olympics in 2012.

I owned the development and delivery of features and post-production support in 32 consecutive product releases.

Sungard | Stream Transfer Agency

http://shorturl.at/eqAK8

Won a global hackathon by conceptualizing the redesign of user experience of a classic enterprise application and was featured in WSJ Tech.

FIS Transfer Agency empowers transfer agent professionals to increase productivity and efficiency while remaining flexible.

It provides 24/7 portal access for account holders, dealers, institutions, and interested parties as well as automated reconciliation, reporting, and exception management. In short, Transfer Agency offers a fully managed BPO solution to transfer agency companies who require security, flexibility, and real-time data.
Image of 3 Product-led Growth Frameworks to Build Your Business publication
Publication

3 Product-led Growth Frameworks to Build Your Business

https://www.toptal.com/product-managers/product-management-consultant/product-led-growth-frameworks
2015 - 2016

Master of Business Administration (MBA) Degree in Product Management, Strategy, Marketing, Analytics

Indian Institute of Management, Calcutta - Calcutta, India

2015 - 2015

Student Exchange in Global Leadership and Strategy

University of Washington, Fosters School of Business - Seattle, WA, United States

2009 - 2011

Master of Science Degree in Computer Science

Birla Institute of Technology and Science, Pilani - Pilani, India

MAY 2022 - PRESENT

PMC Level I

Pragmatic Institute

APRIL 2016 - PRESENT

Human Centered Design

Luma Institute

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